Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Dear Winx Team/Brendon I wanted to take a moment to share my sincere appreciation for the outstanding service I’ve received from your team. Your response to my situation was incredibly friendl... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Made an order for padded shorts. Ordered small, large and extra large. All three are small. Can’t get anyone to answer emails. Very bad customer service!

Oceniono na 5 z 5

I have purchased half a dozen products from Winx Wheels and have been very satisfied with their style and durability. As stated, they guarantee there products and the customers satisfaction. I can co... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

So I'm very late posting this review due to personal issues, but it just goes to show how great their great customer service sticks in your mind! I bought the Winx Turbo motorcycle lock and it was the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z wyposażeniem motocykli
  2. Sklep rowerowy

Napisane przez firmę

Padded Motorcycle Shorts, Cycling Shorts, Cycling Bibs, Ergonomic Ultra Shorts, Cycle Mate, Best cycling shorts, best bike shorts. Winx Wheels Cycling & Motorcyclist Equipment


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

847 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 78% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very comfortable riding pants. Love them!

I believe they come from US?, but they arrived very quickly to Sydney. Very comfortable material, and stretchy exactly as advertised. The price is really good when you compare them to other riding pants. You can hardly feel the protection inserts while riding, which is great. Sometimes they feel very bulky on other gear. Great pants and I'm definitely getting a second pair.

22 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Thank you for your awesome feedback, Jools!

We're thrilled to hear that our riding pants exceeded your expectations. Yes, we're from the US, and we strive to deliver comfort, quality, and value to riders worldwide. Looking forward to outfitting you with your second pair soon!

Safe Rides!
Winx Wheels

Oceniono na 5 z 5

I recently purchased the Winx handlebar lock

I recently purchased the Winx handle bar lock and am so happy that I did. It gives me an excellent sense of added security for my bike. Not to mention it is really well made and does exactly as advertised. I will do more shopping for Winx products.

12 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi Duhnna,

Thank you for sharing your positive experience with the Winx Turbo Lock! We're thrilled that it has provided you with an excellent sense of security for your bike and that you're satisfied with its quality and performance.

Your support is appreciated and we're grateful for the opportunity to serve you. Thank you for choosing Winx, and we look forward to serving you again in the future!

Kind regards,
WinxWheels Team

Oceniono na 5 z 5

The customer service at Winx is awsome…

The customer service at Winx is awesome. I ordered a pair of pants that were to big. They fixed my problem within 24 hrs. I have bought a few items here and am totally satisfied. Thank you so much.

15 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Thank you for your kind words, Darcy!

We're so happy to hear that you had such a positive experience with our customer service team. Ensuring your satisfaction is our top priority, and we're glad we could swiftly resolve the issue with your RideReady Moto Pants. We appreciate your continued support and look forward to serving you again in the future.

Safe Rides,
Winx Wheels

Oceniono na 5 z 5

Winx Ultra Luxe Cycling Shorts

I received excellent communication from Winx and the shorts arrived sooner than expected. They appear to be of excellent quality and have proved to be extremely comfortable on several long rides. I would buy them again and buy from Winx again.

12 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Thank you for sharing your experience, Glenn!

We're delighted to hear that you're enjoying your Adapt Ultra Shorts and that they've exceeded your expectations. Providing excellent communication and quality products is what we strive for at Winx.

We truly appreciate your support and look forward to serving you again in the future.

Happy and safe riding!
Winx Wheels

Oceniono na 1 z 5

Pants quickly get discolored

Purchased the Ride ready moto pants last summer and by the end of the season, the color had faded so badly, they were half yellow. Contacted the company and they said that because the pants were'nt dammaged during shipping or broken, company essentally said too bad, even though it's clearly a manufacturing issue. Instead of replacing the pants, they offered me a discount so I could by more stuff from them. Right. Not going to happen. Not very expensive, but there's a reason for that.

16 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Dear Martin,

My name is Manny, and I am the Operations Manager of Winx Wheels. I would like to sincerely apologize for the issue you experienced with the MotoPants you ordered. Your satisfaction is our top priority, and we are committed to resolving your concerns promptly and efficiently.

I have already requested your information so that we can better assist you. Once I receive your response to the email I sent you, rest assured that I will assign a dedicated representative to handle your concern and provide you with the best available solution we can offer.

Thank you for your understanding and patience. We appreciate your business, and we look forward to making things right for you.

Best regards,
Manny
Operations Manager
Winx Wheel

Oceniono na 2 z 5

NO REAL CUSTOMER SERVICE

I have ordered products from this company twice.
I should have learned after the first experience to no do further business with this company.

Their shipping and tracking of orders is useless. They say it has shipped, but it hasn't. It's always "waiting for carrier dropoff." Emails to customer service are returned fairly promptly with the same canned empty promise responses that you get every single time you reach out to them. They are "concerned" and they have "assigned a personal customer service rep" to your issue to make sure things get "resolved." It's all hooey.

First time around, they took so long to get me the bicycle pants I ordered that I went ahead and bought a pair from a local store. When I tried to return the pair that eventually showed up, they made it so INCREDIBLY DIFFICULT and expensive that it wasn't worth returning. Second time around they told me the product shipped even though the USPS said they NEVER got the package. A week of back and forth with Winx and I get a "personal message from the CEO" indicating that their product is so popular that they are out of stock of what I ordered. This is AFTER they sent me the tracking number that never actually worked and AFTER I traded emails with "customer service" multiple times where they confirmed that they didn't have the product in stock and hadn't actually shipped it (despite having charged my card) and weren't sure when it would ship. I told them to cancel the order. The response from "customer service" was that they had already shipped the item and i'd have to go through their return process to get a refund. This was AFTER they told me they didn't have any stock and that it HAD NOT shipped. THEY REALLY REALLY DO NOT HAVE A GRASP OF WHAT THEY ARE DOING.

DO NOT DO BUSINESS WITH THIS COMPANY unless you are willing to deal with incompetent customer service, delayed shipments, a pretty much untenable return policy and outright lies.

UPDATE: Winx customer service reached out and offered to provide me with a significant percentage refund try to make things right and make it so that I do not have to hassle with a return. The refund is contingent on the adding this updated review. When I get the refund I will happily update this review again.

FINAL UPDATE: It took 5 days for the credit to process. During those 5 days, they bugged me every day to update my review and change the rating bases solely on the partial refund. I told them, repeatedly, that I would update my review as soon as I had the refund on my credit card but they still bugged me daily. The partial refund came through so i'm changing the experience from one to two stars BUT only because they issued a partial refund. The whole experience was not good and still not deserving of a better rating but since I said I would bump it up I am. I would still recommend NOT doing business with this company.

6 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi John,

First, we would like to sincerely apologize about your experience. I understand how frustrating this must be for you. Recently, we experienced an unexpected volume of orders that sold out all of our inventory, and affected the fulfillment of most orders. We did reached out to the customers, and I believe that you're one of the customer that was affected by the delay.

We would like to make this right as we truly value all of our customers business with us, as well as your experience and satisfaction with Winx Wheels. Please know that we already requested your order information, and we would really appreciate if you could provide it so we can get back to you as soon as possible and make sure to resolve any of your concerns.

Again, we are really sorry about your experience. We'll wait for your order information so we can provide the best resolution for you.

Sincerely,
Winx Wheels Support



Oceniono na 5 z 5

Very nice & practical

I got it around one month ago. I really like it because it's so comfortable and more practical with lots of pockets. Even I recommended it to two of my colleagues at work. It's straight and stretchy that the reason I like it. I think to buy another colour too. Looking forward to get best offer.
Thank you

13 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Thank you, Alireza!

We're so glad that you're satisfied with your purchase! Your recommendation means a lot to us. Thank you so much for considering buying a second pair as we really can't wait to serve you again!

Safe Rides!
Winx Wheels

Oceniono na 1 z 5

Pants are not sized properly

I ordered 3 pairs of the motorcycle pants, 2 large and one small. The 2 larges are different sizes, one pair fits and the other exact same size is too small. The small size length is as long as the large so of the 3 pairs I ordered only one fits. The length is barely long enough and the waist is way too big too.
Belt loops are barely stiched on and too small to fit most belts.
Would be good pants if they paid more attention to these extremely important details.
EDIT… in the response from Winx below they said they sent me an email and want to resolve the problem but that is NOT TRUE.
I’m stuck with 2 pairs of pants that are not properly made. Buy from Amazon, at least you can return products there.

2 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi Jason,

We appreciate you sharing your feedback.

I understand your frustration about ordering a same sized product but getting a two different fits for these. We'd also like to apologize about the quality issues on the pants you received.

Customer satisfaction is our top priority, and we'd like to make sure that we will be able to provide a resolution to any of your concerns.

We sent you an email, and please feel free to get back to us at your earliest convenience.

Thank you,
Winx Wheels Support

Oceniono na 5 z 5

Awesome Pants!!!

I’m not one to often leave reviews unless I really love a product, but my wife surprised me with the black riding pants 👖 that have the padding and I have to say that not only do you feel safer riding with them, but they are comfortable and look good! I highly recommend them anyone who’s looking for a stylish pair of pants that will feel great and protect your lower half!

12 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi Cristoforo,

Thank you so much for taking the time to leave such a wonderful review! We're thrilled that you love the MotoPants your wife surprised you with.

Safety and comfort are our top priorities when designing our products, so we're delighted that you feel safer and more comfortable while riding in them. And of course, looking good while doing it is always a plus!

We truly appreciate your recommendation and your support.

Thank you for choosing Winx Wheels, and happy riding!

Best regards,
WinxWheels Team

Oceniono na 5 z 5

I have bought form Winx 3 times now…

I have bought from Winx 3 times now always with good customer service, I had bought a pair of khaki trousers and so comfortable. So I bought a pair of trousers for my husband and had to get a larger size - great response and I had them exchanged without fuss. I liked his denim ones so much I ordered another pair for myself in the denim. Great fit and comfortable so set now for more riding.

5 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi Lesley,

Thank you so much for your continued support and for sharing your positive experience with us! We're glad that you've been happy with your purchases and experiences with us and that you ordered another pair.

It's fantastic to know that both you and your husband found the MotoPants comfortable, and we're happy we could assist you with the exchange to ensure the perfect fit. Comfort is key when it comes to your riding gear, and we're glad we could provide that for you.

Thank you for choosing Winx Wheels, and we look forward to serving you again in the future!

Best regards,
WinxWheels Team

Oceniono na 5 z 5

Great Service and Great Pants

I did receive my order and although spring arrives later here in Ontario Canada, I did try the pants out the other day on a chilly ride.
First off, the fit is really great. Better than most regular jeans that I get at the store. While on the bike, the feel is very comfortable. The legs didn't ride up on me and there was no binding in the crotch or seat. I like the snap closure on the pockets and the side pockets. The triple belt loops on the back of the pants is a very nice touch also. I would highly recommend these riding pants

24 marca 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi Deane,

Thank you so much for your wonderful feedback! We're thrilled that you're pleased with your order and that the MotoPants exceeded your expectations. We're delighted that you enjoyed the thoughtful design details which aimed at enhancing your riding experience.

Your recommendation means a lot to us, and we truly appreciate your support.

Thank you for choosing Winx Wheels, and happy riding!

Best regards,
WinxWheels Team

Oceniono na 5 z 5

I just love these pants

I just love these pants! Ive been riding for over 50 years and this is the most comfortable pair of riding pants ive ever worn! I will be buying another pair very soon! The pants streach in all the right places and covers my riding boots and they dont float up whil riding. great pants!!

10 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hello there, Martin!

Thank you so much for taking some time to share your amazing feedback about your best selling Winx RideReady Moto Pants. We're so glad that you are already looking to buying another pair. We can't wait to serve you again.

Safe Rides!
Winx Wheels

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. Had a small issue with a purchase and was promptly taken care by customer support.

9 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi JF,

We appreciate your feedback regarding our service. We're pleased that you're satisfied with the experience you had with your concern. We're here to ensure that your concerns are resolved promptly.

Thank you for choosing Winxwheels!

Best regards,
WinxWheels Team

Oceniono na 5 z 5

Outstanding service

After I received my pants I tried them on and they weren’t a great fit. I reached out to Winx and they responded very quickly and made it right. Great customer service.

8 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi Thomas,

Thank you for your 5-star rating. We're pleased that you're satisfied with the service you received from us. On the other hand, we're sorry that the MotoPants weren't the right fit for you. Rest assured that our team is dedicated to providing our customers with a prompt resolution to every concern.

We appreciate your trust!

Ride safe,
WinxWheels Team

Oceniono na 5 z 5

My second Order but not the last


This was my second order with Winx Wheels and got a My order first order was delivered as promised, and was just as easy to install. I am waiting on my second order to arrive but I'm sure the promise will continue and my interaction with this company will continue to exceed my expectations.

8 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hello there, Steffen!

Thank you so much for your kind words and continued support! We're so happy to hear that your first order met your expectations.

Rest assured, we're working hard to ensure that your second order arrives promptly and lives up to the same standard of excellence 💙 We truly appreciate your trust in Winx Wheels, and we look forward to exceeding your expectations once again.

If you ever need anything, feel free to reach out to us.

Ride Safe!
Winx Wheels

Oceniono na 1 z 5

Avoid at all costs.

They claim to guarantee tracking of the product. They claim they delivered it to USPS but the tracking number has stated awaiting package from the day they created it. I never received my goods, they have not shipped replacement goods and they have refused to refund my money. they have a word for taking someone's money without providing what you promise: FRAUD or THEFT. They took my money and gave me nothing in return.

7 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi Paul,

My name is Many, and I am the Operations Manager of Winx Wheels. I wanted to personally reach out and apologize for the negative experience you had recently with our Products and services. I have reviewed your case, and I sincerely understand how frustrating this situation can be.

In line with this, I have assigned a dedicated representative to work closely with you and provide you with an acceptable solution to your concern. They will be in touch shortly to discuss the matter further and address any additional questions you may have.

Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience as we work together to resolve this issue.

Best regards,

Many
Operations Manager
Winx Wheels

Oceniono na 5 z 5

This was my second order with Winx…

This was my second order with Winx Wheels and got a great discount for being a return costumer! My order was delivered in a timely maner and in great condition!!!

7 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hello Tim,

Thank you so much for sharing your positive experience with us! We're pleased that you're satisfied with our products and services and that you made another order. Your support is highly appreciated and our team will continue to work on providing our customers the best quality products and customer service experience.

Thank you for choosing Winx Wheels!

Ride safe,
WinxWheels Team

Oceniono na 5 z 5

Easy website to order

Easy website to order, got my order within week, coming into Canada, had a few questions they answered back the next day and resolving my issues. The shorts look like excellent quality. Looking forward to trying them out. Also free gift of air seat cover to go along with it. Awesome

6 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi there, Guy!

Thank you so much for your feedback! We greatly appreciate your input and are always striving to improve. Your satisfaction is our top priority, and we're here to ensure you have the best experience possible. If you have any further comments or suggestions, please don't hesitate to reach out.

We value your business and look forward to serving you again soon!

Safe rides!
Winx Wheels

Oceniono na 5 z 5

I ordered a pair of riding pants but I never got them.

I ordered a pair of riding pants from winx wheels on 2/27/24 and my credit card was charged $99. I have not received them yet and I called to complain last week but I have not heard back from them yet.
I have gotten a quick response from Janelle at Winx Wheels and she said she would resolve the problem right away.

26 lutego 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hi there, David.

We're glad to hear that Janelle was able to address your concerns promptly. We apologize for any inconvenience you experienced, and we appreciate your patience and understanding. If you need any further assistance, please don't hesitate to reach out. We value your business and look forward to providing you with excellent service in the future.

Safe Rides!
Winx wheels

Oceniono na 5 z 5

These Jeans ROCK!

These Jeans ROCK!! Everything you could ever want in a pair of protective clothing. I must add I have a total of 8 pairs. Winx Wheels I'll look forward to continuing my future purchases.

4 kwietnia 2024
Opinia niezależna
Logo Winx Wheels

Odpowiedź od Winx Wheels

Hello, Rodney!

We appreciate the amazing feedback for our Winx RideReady Moto Pants. We're so glad to know that you are beyond satisfied with your purchase. 8 pairs is pretty amazing, and we will definitely not get tired of serving you!

Thank you so much for your trust and support 💙

Safe Rides!
Winx Wheels

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej