I chose a delivery option standard 3-5 working days, I had a few days off work. On the fifth day it hadn’t arrived and I contacted their ‘customer service’ and they told me that it hadn’t been dispatc... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
The whole experience from ordering to the delivery was so easy . The beds are very good quality better than we thought they would be . We were told what time they would be delivered and they were on t... Zobacz więcej
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The customer service and manufacturing quality are really fantastic. The customer support team are very knowledgeable and efficient while remaining kind and upbeat. Bed is sturdy and well up... Zobacz więcej
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Ordered the panda memory foam mattress topper due to having back ache and not sleeping too well on previous mattress toppers. Delivery was quick and I was updated with tracking via email. The mattress... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- również w kategorii:
- Producent mebli
- Sklep z łóżkami
- Sklep z meblami do sypialni
Napisane przez firmę
At Winksleep we believe in creating beds and furniture to be loved, shared, enjoyed and endeared. As we don’t import our beds, each one is beautifully designed and constructed here in the UK.
Dane kontaktowe
Savile Business Centre, Mill Street East, WF12 9AH, Dewsbury, Zjednoczone Królestwo
- sales@winksleep.co.uk
- winksleep.co.uk
3,6
Średnia
261 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Absolutely shocking quality and even…
Absolutely shocking quality and even worse customer service.
The bed is extremely poorly made and feels incredibly cheap. Within a day of assembly, the loops on the ottoman lift had already pulled off, making the storage function unusable. This clearly shows a complete lack of quality control and durability.
What makes the situation even worse is the customer service. I’ve been repeatedly told that someone would be sent out to inspect and repair the fault, but nobody ever turns up. Every time I contact them, I get another excuse and another promise that isn’t kept. It feels like I’m being lied to and ignored rather than helped.
I would strongly advise anyone considering buying from this company to stay well away. Once they have your money, getting any genuine support appears impossible. Based on my experience, the product quality is unacceptable and the after-sales service is even worse.
I’m now looking into taking this matter further through the appropriate legal channels as I’ve completely lost confidence in this company. Save yourself the stress and buy elsewhere.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Sammie,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we appreciate you bringing your concerns to our attention.
Following your feedback, our senior management team became directly involved to ensure your concerns were addressed, and we are pleased that the issues have now been resolved. We sincerely apologise for the inconvenience and frustration caused during the process.
We would also like to reassure you that all of our beds are covered by a 5-year guarantee, reflecting our commitment to the quality of our products and the support we provide to our customers.
We truly value all customer feedback, as it helps us improve both our products and our service. Thank you for giving us the opportunity to put things right, and we hope to have the chance to serve you better in the future.
Kind regards,
The WinkSleep Team
Good Products and Great Customer service
I have ordered quite a few mattresses from wink sleep and found them to be brilliant. The customer service is all amazing they are very good at responding quickly to any questions etc. With my recent order there was an issue but I was so thankful they were quick to respond and soon resolved this for me. I will be using them again for orders in the future
11 czerwca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Stephanie,
Thank you so much for your wonderful review and for choosing WINKSLEEP for your mattress purchases.
We're delighted to hear that you've been pleased with both our products and customer service. Providing high-quality mattresses and responsive support is something we take great pride in, so it's fantastic to know we've been able to meet your expectations.
We're especially grateful for your understanding regarding the issue with your recent order, and we're pleased that our team was able to resolve it quickly for you.
Thank you again for your continued support and loyalty. We truly appreciate your custom and look forward to helping you with any future orders. We hope to have the pleasure of serving you again soon!
Kind regards,
The WINKSLEEP Team
Odpowiedź od Winksleep
Hi Daniel,
Thank you for your wonderful review! We're delighted to hear that you're happy with the quality of your bed and found it sturdy and easy to assemble.
Your feedback means a lot to the WINKSLEEP team, and we're thrilled that your experience met your expectations. We hope you enjoy many comfortable nights ahead and look forward to welcoming you back again in the future.
Thank you for choosing WINKSLEEP!
Warm regards,
The WINKSLEEP Team
Quick delivery and great quality
Quick delivery and great quality. Very easy to put together overall great experience.
16 marca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Holly,
Thank you so much for your kind review!
We're delighted to hear that you were pleased with the quick delivery, the quality of your purchase, and that assembly was straightforward. It's wonderful to know that your overall experience with WinkSleep was a great one.
We truly appreciate your feedback and your support. Thank you for choosing WinkSleep, and we hope to have the pleasure of serving you again in the future.
Warm regards,
The WinkSleep Team
Odpowiedź od Winksleep
Hi Peter,
Thank you for your wonderful review!
We're delighted to hear that you're pleased with your bed and that the delivery process was fast and hassle-free. It's great to know you'd recommend us to others.
We truly appreciate your support and thank you for choosing WinkSleep. We hope to have the pleasure of serving you again in the future.
Warm regards,
The WinkSleep Team
The mattress is not as firm and as…
The mattress is not as firm and as supportive as advertised, however the shipping was fast and the service good!
29 maja 2026
Odpowiedź od Winksleep
Hi Silvia,
Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with our fast shipping and customer service.
We're sorry to learn that the mattress wasn't as firm and supportive as you had expected. We understand that comfort preferences can vary from person to person, and we appreciate your honest comments as they help us continue to improve.
Thank you again for choosing WinkSleep. We truly value your support and hope we'll have the opportunity to serve you again in the future.
Warm regards,
The WinkSleep Team
Stressful experience
My experience with Winksleep has been very frustrating.
I contacted them within days of delivery as the mattress was unsuitable and causing discomfort. What followed was a prolonged process with multiple emails, delays, and repeated requests for information.
A replacement was eventually agreed, but the wrong size was sent, causing further delay. A 50% refund was later offered and ultimately received, but only after additional chasing and a slow resolution process.
Overall, the experience was drawn out and stressful.
Review updated to 3 stars- only as the 50% refund has now been received in full.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties and frustration you have encountered throughout this process.
We understand how disappointing it must have been to receive a mattress that did not meet your expectations, particularly when it was causing discomfort and pain. We also appreciate your patience while working with us to find a suitable resolution. We acknowledge that the delays, confusion regarding the replacement, and the additional requests made during the process have added unnecessary stress to what should have been a straightforward experience.
We would like the opportunity to investigate this matter further and ensure it is resolved as quickly as possible. Could you please reply with your order number and the name and email address associated with your order? Once we have this information, we will review your case in detail and get back to you as soon as possible with an update.
We sincerely apologise for the inconvenience caused and thank you for bringing these concerns to our attention. We look forward to resolving this matter for you.
I saw a bed and wanted it instantly.I…
I saw a bed and wanted it instantly.I ordered it and delivery was quicker than expected, there was an issue with part of the order and this was promptly resolved. Love the bed and i really appreciated the support.
23 maja 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Olamide,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you love your new bed and that the delivery arrived sooner than expected. We would also like to apologise for the issue you experienced with part of your order. While we're pleased our team was able to resolve this promptly, we're sorry for any inconvenience caused.
Your kind words about our customer support mean a great deal to us, and we're thrilled that we could help make your experience a positive one in the end.
Thank you again for choosing WINKSLEEP. We truly appreciate your support and hope to have the pleasure of serving you again in the future.
I would have given 0 stars if I could…
I would have given 0 stars if I could as this is a scam company that takes your money and then doesn’t deliver.Ordered an ottoman bed nearly 2 months ago,after a terrible experience with the delivery it came but only the sides and headboard. Been trying for weeks to get the rest of the bed we need and it has been so bad. Nobody gets back to you,customer service really poor. I asked for a refund and was told you can’t have one on a bed! I haven’t actually got a “bed”yet?
The parts I have received already are of really poor quality and there is a mark on the headboard which won’t come off.
My daughter is sleeping on the floor with bits of bed all over her room in a complete mess and Winksleep seem to think this is acceptable.
28 maja 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Simon,
we are very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and distress caused to you and your daughter.
We’re especially concerned to hear that your order arrived incomplete, that you’ve struggled to get updates from our customer service team, and that the items received were not in acceptable condition. We appreciate how upsetting and disruptive this situation has been for your family.
Please could you send us your order number and the best contact details for you via direct message or email so our customer service team can urgently investigate this matter and work towards a resolution as quickly as possible.
Thank you for bringing this to our attention, and again, we sincerely apologise for the experience you’ve had so far.
Really happy with the service
Really happy with the service provided after we needed to complete an exchange. Service was accommodating and very efficient delivery / collection process. Bed looks great!
27 maja 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Gabriel,
Thank you so much for your lovely review! We’re delighted to hear you were happy with the service provided and that the exchange process was smooth and efficient for you. It’s wonderful to know you’re pleased with the bed too!
We really appreciate your support and hope to welcome you back to WINKSLEEP again in the future. 😊
The most beautiful bed!
The most beautiful bed! Easy to make, packaged well and absolutely stunning! The quality is second to none! So pleased we found Wink Sleep. Feel like I’m sleeping in a hotel every night it’s so
Luxurious!
26 maja 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Alex,
Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you love your new Wink Sleep bed and that it feels like sleeping in a luxurious hotel every night.
It’s fantastic to know you were pleased with the quality, packaging, and overall finish — your kind words truly mean a lot to the Babyfair team.
Thank you again for choosing Babyfair, and we hope to have your custom again in the future!
We are delighted with our new bed
We are delighted with our new bed. The communication about our order was excellent with regular text links with delivery tracking & updates on time on arrival . The delivery team were very polite and helpful. The bed was packaged well no damages during delivery. The bed was very easy to assemble. We were so happy with the bed we brought another for our daughter’s room. Our 2nd experience with Winksleep was matched the 1st & I can highly recommend Winksleep to anyone thinking of buying a new bed. You won’t be disappointed.
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Anne,
Thank you so much for your wonderful review. We are absolutely delighted to hear how happy you are with your new beds and the service you received from start to finish.
It’s great to know that the delivery updates, packaging, assembly, and support from our delivery team all met your expectations. The fact that you returned to purchase a second bed for your daughter’s room truly means a lot to us.
Thank you again for your recommendation and kind words. We hope you and your family enjoy your new beds for many years to come, and we look forward to welcoming you back to Babyfair again in the future.
At what point will this company take accountability
At what point will this company take accountability? Ordered a mattress a couple days ago says on shop it’s due to be delivered today, FedEx say they haven’t got it and this company says FedEx has it but hasn’t scanned it. Winksleep only had 1 customer service agent available. He was useless and has consistently refused to answer my questions by answering with another question. And has lied to me about the products whereabouts. My advice here would be to avoid this site and either shop in person and have it delivered or use somewhere much more reputable. As if I noticed 25% of the reviews for them was in 1 star I wouldn’t have bothered either
Since they have replied to my trust pilot review saying they haven’t issued a refund. Nothing has come through and FedEx told has contacted the police regarding this? Over a matress? Really? Longgggggg
21 maja 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Jake,
We are very sorry to hear about your experience and completely understand your frustration. Unfortunately, we have recently experienced several issues with the courier service, which has affected a number of deliveries and communication updates.
We also apologise that the support you received did not meet the standard we aim to provide. That is certainly not the experience we want any customer to have with us.
As we can see, a full refund has now been issued for your order. We truly regret the inconvenience and disappointment caused throughout this process.
Customer feedback is extremely important to us, and we are actively reviewing both our courier partnerships and customer service processes to prevent situations like this happening again. If there is anything further we can do to improve your experience with us, please do not hesitate to reach out directly.
This company is a fraud I have been…
This company is a fraud I have been waiting on my bed for 5moths they sent a faulty manufactured bed that does not work and then has not replaced.
Frauds they are rude and have the worst service do not order from this scamming site.
14 maja 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Kingpatra,
we are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this situation has caused you. This is certainly not the level of service we aim to provide at Babyfair.
We would like the opportunity to investigate this matter properly and work towards a resolution for you as quickly as possible. Please could you contact our customer support team with your order number and contact details so we can look into your case immediately.
Thank you for bringing this to our attention, and again, we apologise for the experience you have had.
delivery keeps getting put back i want…
delivery keeps getting put back i want a refund
14 maja 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Dave,
We are very sorry to hear about the repeated delays to your delivery and completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience caused.
A member of our Customer Service team will look into this as a priority and will be in touch with you shortly to discuss this further and assist with your refund request.
Thank you for your patience and for bringing this to our attention.
Ottoman bed poor quality, winksleep needs to be honest with customers,
The bed fiitings needed modifications, the quality is poor with torn marks all over.
24 kwietnia 2026
Odpowiedź od Winksleep
Hi,
Thank you for your feedback, and I’m very sorry to hear about your experience with the Ottoman bed. This is not the standard of quality we strive to deliver, and I understand how disappointing it must have been to find issues with the fittings and the condition of the product.
Please be assured that we take your concerns seriously. A member of our customer service team will review your case in detail and will be in touch with you shortly to look into this further and help resolve the issue.
We appreciate you bringing this to our attention and thank you for your patience.
AVOID
AVOID. Scam company. Bought a mattress of substandard quality. Nothing like they advertise. Still waiting for a refund 3 weeks later. No one answers the phone. Same drivel in their email about 'escalating it to the senior department' which we all now know doesn't exist. Trading Standards need to shut this down.
31 marca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Kay,
We're really sorry to hear about your experience, and we completely understand how frustrating this situation must feel—especially when you’ve been waiting for a resolution.
This is not the level of service or product quality we aim to provide, and we take your concerns seriously. We would genuinely like the opportunity to look into this properly and make things right for you.
Could you please share your order number and the name used when placing the order? If you’d prefer, you can also send this information via direct message or email so we can review your case in detail and work toward a prompt resolution.
Thank you for bringing this to our attention—we appreciate your patience and hope to resolve this as quickly as possible.
I would strongly advise against…
I would strongly advise against ordering from this company.
We purchased a Luna Divan Ottoman Super King bed, and the quality was extremely disappointing. The bed base was poorly manufactured, with exposed staples visibly holding materials together and clear damage in multiple areas. The headboard was also missing from the delivery.
The ottoman lifting handles did not match those shown on the website—they loosely drape along the floor. Internally, the frame was constructed using basic 2x2 raw timber supports in the corners, which is not something you would expect at this price point or from the product description.
While Winksleep initially agreed to replace the bed, the replacement was of the same poor quality and again arrived without the headboard. Although they later confirmed both items would be sent, I received a notification on the day of delivery stating it had been cancelled due to “quality control” issues.
In addition, I have incurred extra costs by having to arrange for people to be present on two separate occasions to accept delivery, as the service does not include bringing items into the property.
I also requested a call back from management, which I was assured would happen the same day. However, two days later, I am still waiting with no contact.
Overall, a very frustrating experience with poor product quality and inadequate customer service.
30 marca 2026
Opinia niezależna
Odpowiedź od Winksleep
HI Kevin we are very sorry to hear about your experience and sincerely apologise for the level of frustration and inconvenience this has caused.
The issues you’ve described—from the quality of the bed base and missing headboard to the repeated problems with replacements and cancelled deliveries—are not acceptable and do not reflect the standards we aim to uphold. We also regret that the ottoman design did not match expectations and that the internal construction fell short of what you were led to expect.
We understand how disruptive this has been, particularly with the additional time and cost involved in arranging for deliveries, as well as the lack of follow-up regarding your requested call back. This is not the level of communication or service we strive to provide.
We would genuinely like the opportunity to investigate this fully and work towards a resolution for you as quickly as possible. Please could you provide your order number and the name used when placing the order? You’re welcome to share this via direct message or email, and we will prioritise your case for immediate review.
Thank you for bringing this to our attention. We are truly sorry for your experience and hope we can resolve this for you promptly.
UPDATE - Surely this company is a scam DO NOT BUY FROM THEM
One star is a compliment! Where to even start, i've been conned, scammed, robbed in broad daylight. The mattressess are absolute junk. My order arrived, I was sent the incorrect mattress, a cheaper inferior model, which they don't seem to want back! after an excessive email exchange they agreed to send out the correct item. No tracking or confirmation recieved so no idea when it would arrive. When it did arrive no one was in so it was thrown over the side fence! (not their fault I know) taking it out of the box I could see it looked like what I ordered so I unpacked it, followed the instruction and left it laying flat for 5 days (more than recommended) and it's barely 3 inches thick someway off the 7inches advertised! I unzipped the removable cover and was shocked to see that inside was just standard foam more like you'd find in a cheap topper not the multi layer foam as advertised. If its the same material inside the incorrect mattress I recieved its no wonder they aren't bothered about having it back. Judging from other reviews it probably not worth me wasting my time trying to get a refund! I'm annoyed with myself that I've been conned like this. Save yourself the grief and avoid this company.
UPDATE - 20 days after posting this review and numerous emails chasing I still don't have the mattress I ordered or a refund. I'm continually told they are "investigating" and will provide an update which never arrives. I placed my original order on March 7th. I don't even want it anymore, I'd just like my money back! PLEASE SAVE YOURSELF THE HASSLE AND SHOP SOMEWHERE ELSE
23 marca 2026
Opinia niezależna
Odpowiedź od Winksleep
HI Dan wilson , we are very sorry to read your review and sincerely apologise for the experience you’ve described.
We take allegations like this extremely seriously, and what you’ve outlined—receiving the incorrect item, concerns about product quality, lack of communication, and the condition and specifications of the mattress—falls far below the standards we aim to provide. We completely understand your frustration and disappointment.
This is certainly not the experience we want any of our customers to have, and we would genuinely like the opportunity to investigate this thoroughly and work towards a resolution for you as quickly as possible.
Could you please provide your order number and the name used to place the order? If you’d prefer, you can share this via direct message or email. Once we have these details, we will prioritise your case for immediate review and take the appropriate steps to resolve the issue.
Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience caused
I purchased a bed from wink sleep which…
I purchased a bed from wink sleep which was fine no problems at all. I was then contacted by winksleep to write a review on trustpilot and I would receive a free set of pillows. That was back in February. I have emailed Winksleep numerous times and each time they tell me that the pillows have been sent out and they should be delivered by Royal mail. I still haven’t received the pillows I think it’s a very poor show of this company to promise something so you write a review and you don’t get it not happy. I will not be using this company in the future.
2 lutego 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Beverley stedman , we are really sorry to hear about your experience, and we sincerely apologise for the disappointment caused.
While we’re pleased that you were happy with your bed, we completely understand your frustration regarding the promised pillows. This is not the experience we want for our customers, and we’re very sorry that you’ve had to chase this multiple times without a clear resolution.
We appreciate you taking the time to leave a review, and we regret that we have not followed through as expected. This is something we take seriously, and we would like to get this resolved for you as quickly as possible.
Could you please provide your order number and the name used when placing your order? Alternatively, you can send this via direct message or email, and we will prioritise your case to ensure the matter is properly investigated and resolved.
Thank you for bringing this to our attention, and again, we’re sorry for the inconvenience caused.
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