I chose a delivery option standard 3-5 working days, I had a few days off work. On the fifth day it hadn’t arrived and I contacted their ‘customer service’ and they told me that it hadn’t been dispatc... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The whole experience from ordering to the delivery was so easy . The beds are very good quality better than we thought they would be . We were told what time they would be delivered and they were on t... Zobacz więcej
Reakcja na opinię
The customer service and manufacturing quality are really fantastic. The customer support team are very knowledgeable and efficient while remaining kind and upbeat. Bed is sturdy and well up... Zobacz więcej
Reakcja na opinię
Ordered the panda memory foam mattress topper due to having back ache and not sleeping too well on previous mattress toppers. Delivery was quick and I was updated with tracking via email. The mattress... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- również w kategorii:
- Producent mebli
- Sklep z łóżkami
- Sklep z meblami do sypialni
Napisane przez firmę
At Winksleep we believe in creating beds and furniture to be loved, shared, enjoyed and endeared. As we don’t import our beds, each one is beautifully designed and constructed here in the UK.
Dane kontaktowe
Savile Business Centre, Mill Street East, WF12 9AH, Dewsbury, Zjednoczone Królestwo
- sales@winksleep.co.uk
- winksleep.co.uk
3,6
Średnia
260 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Resolved issue
Initially had issues with the delivery but the issue was resolved promptly by the customer support team, and have compensated me accordingly.
On a product point of view, the bed is lovely and exceeded expectations with quality.
1 sierpnia 2026
Odpowiedź od Winksleep
Hi,
We are truly sorry to hear about your experience and completely understand your frustration. We apologise for the delay and for the level of customer service you’ve received — this is not the experience we want for our customers.
We’re pleased to confirm that your bed is scheduled to be delivered this week. Thank you for your patience and understanding while we get this resolved.
Kind regards,
The WINKSLEEP Team
Chose a bed and colour combo
Chose a bed and colour combo. The bed delivered was a different colour. Emailed the company before it was shipped but after 48 hours of having confirmation. Winksleep refused to address the issue. Be wary.
31 lipca 2026
Odpowiedź od Winksleep
Hi,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the colour of your bed.
After reviewing your correspondence with our Customer Service team, we can confirm that your request to change the colour was received more than 48 hours after your order was placed and confirmed. Unfortunately, by that stage, the order had already progressed beyond the point where we were able to make changes.
We understand that this may have been frustrating, and we’re sorry that we were unable to accommodate your request on this occasion. Our 48-hour timeframe is in place to allow us to process and fulfil orders efficiently, while still giving customers an opportunity to request changes shortly after placing their order.
We appreciate your feedback and hope you will understand the position outlined above.
Kind regards,
The WINKSLEEP Team
I’m very happy with the bed and…
I’m very happy with the bed and mattress. The bed is sturdy and well-made, while the mattress is comfortable and provides great support for a good night’s sleep. Excellent quality and good value for money. Highly recommended!
30 lipca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you're happy with both your bed and mattress. It's great to know you're enjoying the comfort, support, and quality, and that you feel they offer good value for money.
Your kind recommendation means a lot to all of us at the WINKSLEEP team. Thank you for choosing WINKSLEEP, and we hope to have the pleasure of serving you again in the future!
I bought a mattress that claims to be…
I bought a mattress that claims to be Orthopaedic and firm. The mattress i got was definitely not Orthopaedic or firm. I wanted a refund but was told after 20 plus emails,pics and videos of the the mattress at there request,that I MUST MAKE ARRANGEMENTS TO SEND THE MATTRESS BACK BEFORE THEY CONSIDER IT!! I have been mis sold a product that does NOT fit the description advertised . I am still after months trying to get a refund and will not give up until i get it! WINKSLEEP Do NOT bother to reply to this review with your false apologies ect it won't wash I have the emails to prove exactly how you treat paying customers! Disgusting customer service is an understatement. I will be taking this further.
The reply from WINKSLEEP is the exact reply i was sent by email on more than one occasion. And as stated above that if i want a refund I MUST MAKE ARRANGEMENTS TO SEND THE MATTRESS BACK. As i was mis sold this product,legally they should arrange pick up but they will not and so therefore i am taking this matter further.
29 lipca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
We are truly sorry to hear about your experience and understand how frustrating this situation has been for you.
This is certainly not the experience we want any of our customers to have, and we sincerely apologize for the inconvenience and disappointment you've encountered.
We would like the opportunity to investigate your case thoroughly and work towards a resolution. Could you please contact us directly with your order number and the name or email address used to place the order? Once we have those details, we'll review your case, including the previous correspondence, and have a member of our team look into this as a priority.
We appreciate you bringing this to our attention and hope we can resolve this matter for you as quickly as possible.
– The WINKSLEEP Team
TERRIBLE CUSTOMER SERVICE - STILL MISSING PARTS FOR MY ADJUSTABLE BED
I ordered an electric adjustable bed on 10th June which firstly was delayed because the bed apparently didn't pass quality control so they had to make it from new. It finally arrived late but my order was incomplete - missing the necessary fixings pack, instructions, remote to operate the bed and 2 twin packs of pillows. After numerous emails I am still waiting for the missing parts. DO NOT BUY FROM WINKSLEEP - appalling customer service, have asked for a refund even though it is well past 24 hours since delivery as I haven't yet received a fully working bed. they have clearly not fulfilled their part of this purchase.
27 lipca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. This is not the level of service we aim to provide, and we understand how disappointing it must be to receive an incomplete order, especially after an initial delay.
We would like the opportunity to investigate this matter and work towards a resolution as quickly as possible. Could you please provide your order number and the name or email address used to place the order? Once we have these details, our team will review your case immediately and do everything we can to resolve the outstanding issues.
We appreciate you bringing this to our attention and hope to restore your confidence in WinkSleep.
Kind regards,
The WinkSleep Team
Very easy purchase process
Very easy purchase process, very prompt delivery,great product at great price. Very happy
20 lipca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
Thank you so much for your wonderful review! We're delighted to hear that you found the purchase process easy, your delivery was prompt, and that you're happy with both the product and the price.
Your kind words mean a lot to the WINKSLEEP team, and we truly appreciate you taking the time to share your experience. We hope you're enjoying your purchase, and we look forward to welcoming you back again in the future!
Thanks again for choosing WINKSLEEP!
“Good quality mattress and great…
“Good quality mattress and great customer service “
17 lipca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
Thank you so much for your kind review! We're delighted to hear you're happy with the quality of your mattress and that you had a great experience with our customer service team. Your feedback means a lot to us.
Thank you for choosing WINKSLEEP. We hope you enjoy many comfortable nights ahead, and we look forward to welcoming you back again in the future!
– The WINKSLEEP Team
Fight for our rights
UPDATE: WINKSLEEP REPLIED ABOUT A MATTRESS WHEN I PURCHASED A BED FROM THEM! CUSTOMER SERVICE IS HORRIFIC!!!Please report winksleep so we can get them shut down. Theyre selling knock off products. Ways to do this, contact citizens advice bureau who will report to trading standards. Enough reports will have them shut down. Also, reach out to media platforms like this morning and panorama. Enough reports will make them stand out.
They sold me a bed which they made look different in shape on their website and refuse to take the bed back or compensate me. Bed also has a horrible smell to it. Never been so annoyed in my life. Ive been scammed.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
We are very sorry sorry to hear that you feel disappointed with your experience, and we understand how frustrating it can be when a product does not meet your expectations.
After carefully reviewing your previous correspondence with our customer service team, along with the images you provided, we have not identified any manufacturing fault with your bed. Based on the information available, the product appears to have been manufactured as intended.
We are sorry that our previous response left you feeling dissatisfied, as this is never the experience we want our customers to have. If there is anything further we can assist you with, or if you have any new information or concerns that you would like us to review, please don't hesitate to contact our customer service team. We are always happy to look into your case again and provide any support we can.
Thank you for taking the time to share your feedback.
Great Customer Service
Really good customer service - dealt with my issue efficiently and provided really good information and free upgrade.
16 lipca 2026
Odpowiedź od Winksleep
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear that you're disappointed with the firmness of your mattress and that it hasn't met your expectations.
We'd really like the opportunity to understand your experience better and help resolve the issue. At this stage, we haven't received any additional details from you regarding the mattress or the concerns you've experienced. Could you please contact our customer support team with more information, such as how long you've been using the mattress, and what specifically you're experiencing? This will allow us to investigate the matter thoroughly and work towards a suitable solution.
We value your feedback and are committed to ensuring our customers have the best possible sleep experience. We look forward to hearing from you and assisting further.
Kind regards,
The WINKSLEEP Team
2 beds- excellent solution provider
Ordered 2 beds. Had initial problem with one bed and the mechanism. They agreed to replace the part and sent a handyman to fit it and ensure it was working. Which was beyond expected solution.
Had to change my review from 1* to 4*.
Haven't slept in bed yet as I am moving house...will review actual bed later.
15 lipca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
Thank you so much for taking the time to update your review. We really appreciate you giving us the opportunity to put things right.
We're glad our team was able to resolve the issue quickly and that the replacement part and handyman visit exceeded your expectations. Providing great customer service is very important to us, and it's wonderful to know you were happy with the outcome.
We hope your move goes smoothly and that you have a fantastic first night's sleep in your new beds! We'd love to hear your thoughts once you've had a chance to use them.
Thank you again for choosing WINKSLEEP. We truly appreciate your support and hope to have the pleasure of serving you again in the future.
Best wishes,
The WINKSLEEP Team
Very pleased with this purchase
Very pleased with this purchase. Good quality and arrived in perfect condition.
14 lipca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
Thank you so much for your lovely review! We're delighted to hear that you're very pleased with your purchase and that your order arrived in perfect condition.
It's wonderful to know that you're happy with the quality of your new bed. Your feedback means a great deal to the WINKSLEEP team.
Thank you for choosing WINKSLEEP. We truly appreciate your support and hope to have the pleasure of serving you again in the future!
Fast delivery
Fast delivery , I am really satisfied with the quality of my bed
13 lipca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
Thank you s much for your wonderful review! We're delighted to hear that your bed arrived quickly and that you're really happy with the quality.
Your kind words mean a lot to the WINKSLEEP team, and we're so pleased we could provide a great experience. We hope you enjoy your new bed for many years to come, and we look forward to welcoming you back again in the future.
Thank you for choosing WINKSLEEP!
Avoid avoid avoid absolute nightmare
Avoid avoid avoid absolute nightmare. I am a disabled person and saved a long time for this bed. When I received the bed, it was nothing like what was on the website. I bought a ottoman bed gas lift. 2 of the slats were broken. They sent a bed with no. Legs or brackets, the football board was tiny. The headboard was misshaped. Nothing like on website at all. It was misaligned with the sideboards, so it doesn't sit properly. I have been back-and-forth with wink sleep for over 7 months. They told me they cannot refund me or change the bed. Because it was bespoke, I said, are you having a laugh? Bespoke, there's nothing bespoke about this bed, I did not design it. It is in a catalog with extras with feet without feet, higher headboard. And that's all, how can that be bespoke? What a joke the company is a joke. Please do not buy learn by my mistake. If you're having trouble getting your money back, do a charge back for your bank. That is your best option. Seven months and they still didn't send me the brackets to put the feet on the bed wink.Sleep you are a disgrace.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Winksleep
Hi,
We are sincerely sorry to read about your experience and understand how upsetting and frustrating this has been, especially after saving for so long to purchase your bed.
The issues you've described—including the missing parts, damaged slats, concerns about the design and quality, and the length of time it has taken to resolve your case—are not the standard of service or product quality that we aim to provide. We appreciate you taking the time to share your feedback.
Please be assured that your case has now been escalated to our senior management team for immediate review. They will personally investigate what has happened and ensure your complaint is treated as a priority. We are committed to working towards a resolution as quickly as possible and will be in touch with you directly to discuss the next steps.
We sincerely apologise for the inconvenience, disappointment, and prolonged delays you have experienced. Thank you for bringing this to our attention and for giving us the opportunity to put things right.
Kind regards,
The WINKSLEEP Team
I read some of the reviews AFTER…
I read some of the reviews AFTER purchasing my mattress so was a little dubious at what I was going to receive (if anything). Couldn’t be more wrong though, delivery was quick and efficient and I was kept up to date at all times. Quality of the mattress was fantastic and I couldn’t be more happy.
6 lipca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
Thank you so much for taking the time to share your experience! We're delighted to hear that we were able to put your concerns to rest and that your mattress arrived quickly with clear delivery updates along the way.
It's wonderful to know you're so happy with the quality of your new mattress. Your feedback means a great deal to the whole WINKSLEEP team.
Thank you again for choosing WINKSLEEP. We hope you enjoy your new mattress for years to come, and we look forward to welcoming you back again in the future!
DO NOT BUY FROM THIS STORE FOR YOUR…
DO NOT BUY FROM THIS STORE FOR YOUR PEACE OF MIND, BED FRAMES ARE NON REFUNDABLE/RETURNABLE, AFTER 3 MONTHS OF BACK TO BACK ARGUMENT AND REPORTING THEM TO KLARNA THEY GAVE ME AN INCOMPLETE REFUND AND ARE STILL YET TO ARRANGE COLLECTION, THIS HAPPENED IN JANUARY 2026 AND MY ISSUE STILL REMAINS UNRESOLVED, LEARN FROM MY MISTAKES AND AVOID THIS BRAND. DID I MENTION THE IMAGES ON THEIR WEBSITE ARE AI GENERATED? THERES A 90% CHANCE WHAT YOU SEE IS NOT WHAT YOU'LL GET.
10 stycznia 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
We are very sorry to read about your experience and understand how frustrating this situation has been, especially given the length of time it has remained unresolved. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment you've experienced.
We take your feedback seriously, and we'd like to make this right. One of our customer support team members will personally review your case as a priority and contact you to work towards a resolution.
We appreciate you bringing this to our attention and thank you for your patience. We're committed to resolving this as quickly as possible.
Kind regards,
The WINKSLEEP Team
My daughters bed is a dream 🤍🤍
My daughters bed is dream from wink. i bought the firefly bed and it has transformed her bedroom. Super quick delivery too. So happy with it ❤️❤️
1 maja 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Jeni,
Thank you so much for your lovely review! 🤍 We're delighted to hear that your daughter is loving her Firefly Bed and that it's transformed her bedroom into a dream space. It's also great to know you were happy with our quick delivery!
Thank you for choosing WinkSleep and for taking the time to share your experience. We truly appreciate your support and hope to welcome you back again in the future. Enjoy making lots of happy memories in her beautiful new room! ❤️
I bought a mattress and the whole…
I bought a mattress and the whole process was quite easy and delivery was very fast
26 czerwca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi,
Thank you so much for your kind review! We're delighted to hear that you found the whole process easy and that your mattress was delivered so quickly. We really appreciate you taking the time to share your experience. Thank you for choosing WINKSLEEP, and we hope to have the pleasure of serving you again in the future!
Best bed I’ve ever had
Best bed I’ve ever had, I’ve got the Elegance ottoman and the storage is amazing. The delivery guys were so nice and helpful and the bed is great quality
23 czerwca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Lou,
Thank you so much for your fantastic review!
We're thrilled to hear that you're loving your Elegance Ottoman bed and that the storage has exceeded your expectations. It's also wonderful to know that you found the bed to be of great quality and that our delivery team provided such friendly and helpful service.
Your kind words mean a lot to us, and we'll be sure to pass your compliments on to the delivery team.
Thank you for choosing WINKSLEEP. We truly appreciate your support and hope to have the pleasure of serving you again in the future.
Best wishes,
The WINKSLEEP Team
great experience
great experience, two beds ordered for our main bedroom and guest bedroom, the quality is a* and were so pleased we went for ottoman storage.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Leah,
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with us and that you're pleased with both of your new beds. It's fantastic to know that the quality met your expectations and that choosing the ottoman storage option has been a worthwhile decision for your main bedroom and guest bedroom.
We truly appreciate your kind words and your support. Thank you for choosing WINKSLEEP, and we hope to have the pleasure of serving you again in the future.
Best wishes,
The WINKSLEEP Team
We ordered the Dusk & Dawn Luxe Haven…
We ordered the Dusk & Dawn Luxe Haven Bed Frame and it was the perfect choice for our room. Ordered in plush velvet, ordering online was easy and delivery was quicker than we anticipated.
Would recommend winskleep
20 czerwca 2026
Opinia niezależna
Odpowiedź od Winksleep
Hi Jade,
Thank you for your lovely review!
We're thrilled to hear that the Dusk & Dawn Luxe Haven Bed Frame was the perfect choice for your room and that you're pleased with the plush velvet finish. It's also wonderful to know that you found the online ordering process straightforward and that your delivery arrived sooner than expected.
We truly appreciate your feedback and your support. Thank you for choosing WINKSLEEP, and we hope to have the pleasure of serving you again in the future.
Warm regards,
The WINKSLEEP Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.