William George Recenzje 

As a first time user of an auction, I emailed through to ask some questions regarding delivery etc, Hannah was super helpful and very prompt with her responses. I feel confident now using William George as my first Auction House

Excellent experience, so straightforward to bid and buy. When I had a question it was answered quickly and clearly.

Great app, good deals and the website is simple and easy to use 👍 😀

Had an issue regarding my delivery which had nothing to do with William George Auctioneers but after contacting them late Friday afternoon, they went the extra mile to resolve the problem even contacting me on a Sunday. By Tuesday morning my item was on the way to the right address.Their whole team are all very professional and look after their clients. I’m now looking forward to buying my next item from them

I won an auction for a shoe cabinet which I was delighted about.
I went and picked it up and the box was quite shabby, open but loosely taped together. I wasn't really bothered by that.
I also knew that a used/customer return may have chips or screws missing etc..
What I didnt expect was the two main sides of the cabinet to be completely snapped in half rendering it unusable and unrepairable.
I have emailed and had conversations with Hannah who proceeds to keep telling me I cannot have a refund as these items are sold as used and may have slight faults.
This is not a slight fault at all. This should never have been sold.
I know my consumer rights and items whether new or used are to be sold in a condition as fit for purpose.
I will be taking this further and will contact trading standards if necessary.

A very charming and efficient customer service dept. A pleasure to buy from this company.

Customer care

I emailed them asking if I can bid over the phone and I received an email within an hour with an answer

Quick and accurate response to an email enquiry on an auction lot that was missing information from the description, the information confirmed the item was not the size I needed and save me what could have been a wasted purchase, thank you!

As Head of Customer Care Hannah is amazing! She answered all my queries really quickly and was exceptionally helpful, kind and friendly. A real asset to the William George team. The whole buying experience was extremely positive. Also really competitive P&P rates for purchases. Highly recommend them. Thanks - I will buy from you again.

Having used William George for a number of years I have always found them very helpful and always happy to help. This week was no exception with my query regarding a recent purchase being dealt with so efficiently from start to finish by Hannah taking ownership and keeping me updated.
Thank you for your excellent customer service it is really appreciated
Dave Twigg

Apart from no phone, which is strange but a lot of companies are doing the same. The company has been fantastic dealing with problems. Have had several happy lots one fantastic lot.

Helpful and quick response service, items as described. I recommend :)

Lovely company to deal with so far! I've only had my first few deliveries but Hannah was super lovely and clarified my newby queries :) Would love to see them bring new retailers into the mix in the future!

Great products, fantastic customer care, nothing is too much trouble to make sure their customers are happy. I would recommend William George to anyone ( but not too many,don’t want them taking all the goodies)!*****

Avoid the John Lewis pallets from William George and burn your cash instead. Absolute rip off. Clothing all impossible to sell, bobbly jumpers, holes in socks, single gloves, missing buttons, branded stuff missing all together. From a full pallet of approximately 20 electrical items, not one worked. One pallet didn’t turn up at all, William George blamed couriers, then broken down truck, then said the goods had been damaged when a consignment of insence fell on top of it. I said send it anyway but they refused. Cheeky kids all working from home, no main office or phone number for William George, therefore they take no responsibility and get away with the no refund policy you agree to when you bid.

After Sales enquires are promptly addressed, the best customer service i have encountered for a very long time, I was provided with an immediate updates.
My issue was addressed by Ms Hannah hamilton-smith and I was extremely pleased that within couple of days she concluded the matter. Thats a clear sign of a company who care for their buyers, should be 6 stars, but trustpilot only allows 5 !!! Will definitely be purchasing more stock..

More high quality items bought at a good price from William George online auctions

was out bid on a item then contacted by William George and offered the item as the highest bidder fell through was this fate i then made an offer it was accepted all dealt with very professionally with smooth transactions and delivery to follow well done to Hannah and her team and cant thank them enough great stuff and they will get my money every time

Any business is only as good as how they sort things out when they go wrong. Charlotte and the rest of the team sorted my problem out quickly, efficiently and without any drama. Excellent customer service, and without hesitation I will buy from you again.
Many thanks,
Michael