Wilder Home 

SCAM ALERT!! If I could give 0 stars I would. Placed an order 2 months ago. Still hasn’t arrived. I’ve asked for a refund countless times and they have refused. They’ve now sent out FAKE tracking numbers (obviously created a tracking code but don’t have anything to send so it hasn’t been registered with Auspost) in an attempt to hush me. DO NOT BUY FROM HERE!

Bought a lamp and projector from here. They came fast, in good quality. Will return.

If I could give 0 stars I would.
I placed an order with wilder homes and ordered some prints back on the 24th of April. I was doing a chat with one of the girls who I discussed sizes with and how I wanted them to look etc - she then proceeded to generate me a code to apply at check out so I would receive all prints in the sizes I asked for. Took over 4 weeks to receive. When I finally received them they were not the sizes I asked for and all one size on the bigger sizes. I made contact with ‘wilder homes’ to let them know of this mistake, they acted like they cared however gave me false order/shipping numbers. I was promised I would even be receiving new prints WHICH ALSO DID NOT HAPPEN. Please avoid buying from this company at all costs. They are unethical, and clearly have no understanding on how to run a business. Still to do this day I am waiting on a response on how they are going to fix this issue and it is now the 18th of August.
I don’t usually post things like this as I’m all fall positive feedback mostly. But I believe that making people aware of this is what’s most important.
Shocking company.

Do not buy from this store. I bought a rug for my son which was very poor quality. It was $330. We returned it at our expense and requested a refund and it was refused and credit was given. He ordered some new products with the credit and has never received anything. Communication is slow and very poor. Six months later we have no refund and no products either.

Vorweg: ich habe noch nie irgendwo eine Bewertung geschrieben, aber da die Bewertungen einfach nicht representativ sind und es so eine schlechte Erfahrung war, muss ich es hier teilen. Am 05.05.23 habe ich einen Teppich mit einer angegeben Lieferzeit von 21 Tagen bestellt. Nach 35 Tagen habe ich zum ersten Mal die Verkäufer kontaktiert. Es hieß, es gäbe Lieferschwierigkeiten und und ich wurde um Verständnis gebeten. Einen Monat später hatte ich immer noch keine Tracking Nummer und wurde erneut mit der Ausrede der Lieferschwierigkeiten vertröstet. Von deren Seite wurde überhaupt kein Kontakt zu mir aufgenommen. Nach nochmal 40 Tagen und 4 Kontaktversuchen ohne Tracking Nummer oder vernünftige Rückmeldung, habe ich heute gebrauch vom Paypal Käuferschutz gemacht und mir das Geld rückerstatten lassen. Sowas habe ich wirklich noch nicht erlebt.

Die Antwort auf diese Bewertung, die von Wilder Home hinterlassen wurde ist wirklich ein Witz. Ich habe sie bereits vor 2 Tagen via Email kontaktiert und habe keinerlei Rückmeldung bekommen. Ich habe das Geld von Paypal bekommen und von einer Tracking Nummer fehlt jede Spur. Es ist allerdings das erste mal nach 104 Tagen, dass von einer Art Entschädigung über einen Gutschein gesprochen wird. Ich lehne dankend ab.

Terrible experience. I wish I had read the reviews before putting an order in. I’ve unfortunately experienced the same as everyone else, it’s been 2 months and 2 weeks since ordering from them. They replied with the same excuse they’ve told everyone and the third time I contacted no one replied, think it’s because I mentioned that I’d claimed my money back from PayPal which was really easy and quick which I’m glad for. If they carry on like this, their business won’t stand for much longer. It’s been frustrating and I don’t even know if the items I ordered will ever reach me, I’m not holding my breath…
Also their reply about them having issues with PayPal is a complete lie as when I first emailed them in June and asked to cancel my order, on 28/06 they replied reassuring me they were investigating the matter, assured me my order was already on its way and cancelling wasn’t possible at that stage anymore. To clarify, I placed my order on 26/05, I requested my refund on 01/07 so they definitely would’ve received the money & order by then. Surely if the payment was never received (like they state) they would’ve told me either times they replied back to my emails. I guess they’re trying to save face and lying, which is truly unprofessional & now I’m so relieved I was able to get my money back. Please think twice before ordering from them

My order was placed on June 20 and it’s now August 9 and I haven’t received a shipping notification. The only info I can see is that the order was received and my one email from the seller said that they’ve been “experiencing unexpected delays,” which I can now see they’ve been telling others for a while as well. It’s disappointing to see that others are having the same issues and this isn’t an isolated incident. I reported the situation to Shopify but they can’t actually do anything to rectify it, they only pass the message along to the seller. Overall a frustrating experience and I just feel let down.
TL;DR - don’t order from this shop.

Order middle of may, and still haven’t received order. Told their was shipping delays which is fine. But every time you go to make contact you don’t get a reply. They sent a shipping number that hadn’t been processed by aus post. They simply
Don’t communicate!

I’m all for supporting small businesses and understand the struggles but the lack of transparency and communication is unacceptable. They respond like your order is an isolated incident but reading the below its a lot of others experience. Just day light robbery. I ordered on the 1st July I’m okay with a delayed order but just share the tracking.

We ordered a coffee table on feb 15, and now, august 4 (!) the tracking online still just says 'ordered'.
Months ago (may 3) they finally answered our email and told us the order is waiting on the port, and has a delay, said they'll update soon and we STILL haven't recieved the table nor an update.

I placed a $686.00 order on 23 May and it is now 4 August and I haven't received any shipping details, just 2 emails telling me there are production issues and they are a small team of two etc etc like everyone else. This lady is also selling things on fb marketplace with terrible reviews. I need these items for an event which is why I placed the order so far in advance. I just want a refund and this aspect of my request has just been glossed over. I will be reporting this via any avenue possible. Everything is available on AliExpress anyhow which is clearly where she's buying the stuff from.

absolute scam- they have $900 of my money , it has been months , no tracking number , they haven’t replied to emails or phone class for months , I have reported and hopefully they get shut down soon .

If you search down here you will see my first critic with a response from Wilder home that they answered me on Friday and make me look like I am complaining for nothing. As many of you said, no they answered me today Monday and they just sent a response that they are having trouble with the shipping and cannot give a tracking number. SAME THAT HAPPENED TO MANY OF YOU! it's definitely a scam and I'm reporting them to my bank. Do not buy from them.

Helpful staff and fast delivery. Love my new decor

Do not order from this company!

As others have said, I really wish I had read all of the reviews of this company prior to purchasing. I found the company through a post on social media and after looking at their website and Instagram, I had no reason to question whether this business was "legit."

Unfortunately my experience was almost identical to many others who have posted a 1-star review on here. I placed an order on June 26th and by July 6th followed up through email since I didn't receive a tracking number yet. I received an email on July 9th that there were manufacturing delays, that the package was packed and ready to ship, and was told it "wouldn't be much longer." I didn't hear back for a week and checked back in via email on July 16th. I was told that Mish from Wilder Home was, "reaching out again about this one to the courier and hassling them for this for you and following this one closely, i should have an update super soon." I followed up again on July 20th and was then told that the couriers were "Couriers are having issues with their tracking codes updating in their systems so they must create some codes in a few instances more than twice. So we are working super close with our courier partners to ensure that they pass on the tracking as soon as possible." At this point I decided to look up the legitimacy of this company and found on this website that many others have experienced the same situation as me. I immediately filed a dispute with my bank and luckily was able to get my money back. After filing the dispute, I received a text message from Mish at Wilder Home telling me that they would "get tracking updated for me in the next 1-2 days" and then asked me to cancel the chargeback. I highly advise against ordering from this company. If the company truly is experiencing the delays in manufacturing and delivery they have been telling customers for months, that should be explicitly stated on both their website and their Instagram, which seem to be frequently updated anyway.

I think the worst part of my experience with this company was not that I spent $400 on a rug that they sent me in the wrong colour and terrible quality, or that it took 2 and a half months to arrive, or that they refused to send tracking for the first 2 months of waiting, or that they have not replied to any of my emails, messages on instagram or comments on their public posts as i've tried to inform them that they've sent me the wrong item. The worst part is that the only time I have heard from them since receiving the wrong item, is when they replied to my negative review on Trust Pilot a month ago, saying that I was being "hurtful and unfair". Their reply stated that they had replied to my emails (which they have not- and yes I have checked junk/spam folders) and that they have sent out a replacement, which I find hard to believe considering I cannot even get an email reply, let alone a replacement rug. I assume that all the other replies Wilder Home has left to reviews on here, promising that they've done everything they can to resolve situations, are just as full of crap as the reply they left on my review. I had been patient waiting for my order and for replies from Wilder Home, as I understand that shipping delays and human error can occur. However, to have them blatantly lie in their reply on a public forum, while ignoring my direct emails and messages, is completely unacceptable.

Update: If you see the company's response to mine - please note that I had shared so many emails with all the information they could need. Don't trust them.

I placed my order in May and patiently waited for my items to arrive. I understood that shipping from Australia to the US could take a long time, especially when ordering from a small business. I followed up in July to make sure that the order had been sent as I never received a shipping confirmation - perhaps there were production issues? Or the order was simply missed off? The store owner responded several days later saying that it had shipped and that under no circumstances was I to receive a refund as it was entirely too late for that. A bit odd and forceful, but I let it slide - I've helped my sister with her small business and know it can be stressful dealing with mismanaged shipping. Every couple of days, I would politely check in and ask for the status if there were any updates. The store owner insisted that the products had shipped, but the tracking was not provided and that the shipping company was inundated with orders and was unable to help her. After a certain point, she stopped responding to my emails.

I understand that shipping was heavily impacted by COVID before, but we are far out of those days. Having packed many orders myself for my sister’s small business, I know that a shipping number is always provided once the label is created - as long as you selected “ship with tracking”. Only under the circumstances that you opted to select “ship without tracking” that there isn’t a shipping confirmation number with tracking. For the store owner to insist that this was a mistake of the shipping company is deeply dishonest given the automated processes of all shipping companies.

Given the lack of support and honesty, I am led to believe that the items were never sent and that the store owner is looking to push this past the date of charge disputes to ensure that she pockets the cash while never sending any products.

Ordered a couple of rugs for my new home and they look incredible, quality is great stain resistant

Order placed in May. Asked for status like 5 times. Chat on site, mail and even instagram… Got answer two times i think; ” We are a super small team… We’ve got some unexpected delivery issues etc etc. ” With the promise that they will get back to me later that day, when they’ve had the chance to look order up. But they never get back.

As a customer, I have limited understanding of their excuses. If you are a super small team - scale it up! If you have delivery issues - change delivery partner!

Solve the situation!

I’ve given up om my order.

Looking at other reviews, I don’t belive I will have the chance to get any money back.

About $600 wasted.

***UPDATE***

Today, 4 September, we finally got the last part of our order delivered. Even if it took a long time and a lot of disapointment, we are very happy with our order. Our goblets and tulip glasses are amazing!

Super amazing products and really beautifully curated, took a minute to arrive but so worth it loving everything great for photoshoots too