Do not go near this company. They're fraudulent. They claim you use premium numbers to triple your bills, dispite placing caps. Restricted service for a 30p call & still overcharged me. Customer car... Zobacz więcej
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Zobacz, co mówią recenzenci
I worked with Harris through a few difficulties until I achieved a good strong phone connection with little expense and no need for the old BT connection. Harris rang me when necessary but did not har... Zobacz więcej
Reakcja na opinię
Very helpful in sorting out a complicated issue but in spite of the bank holiday Jenny persisted until it was resolved . Also Harris answered a query efficiently and explained invoice questions too .... Zobacz więcej
Back in late January a young man called Jacob solved a a problem for me regarding my phone receiving calls that had started following an update of the iOS just prior to the New Year. His update helpe... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We Voice have been in the marker for past 4 years as a provider of business & consumer tele products and services from all the leading networks and telecommunication providers. We integrate anything from mobile telephony, VoIP, business broadband and data hosting to software for security and productivity into tailor-made seamless solutions. We have eight sales and technical support centres around the UK and we’re growing fast. Customers choose us because our knowledgeable associates always recommend the products that best meet the needs of our customers, solving problems rather than just selling specific products. We can do this because we offer a huge choice of providers and brands in every category, at market-leading prices.
Dane kontaktowe
Office 4210, 182, 184 High Street North, East Ham, E6 2JA, London, Zjednoczone Królestwo
- 0331 630 2485
- hello@wevoice.co.uk
- wevoice.co.uk
4,4
Doskonała
129 recenzji
Odpowiada na 53% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Do not go near this company
Do not go near this company. They're fraudulent. They claim you use premium numbers to triple your bills, dispite placing caps. Restricted service for a 30p call & still overcharged me. Customer care is terrible, patronising, rude & continued harassment for monies not due or owed. Do not go anywhere near them. I am definitely defaulting my contract as they are scammers. May as well have their offices in India as they don't speak sufficient English
16 kwietnia 2026
Opinia niezależna
We had initially some issues with the…
We had initially some issues with the e-sim activation and network service performance, but Jenny persisted and everything was resolved
15 kwietnia 2026
Opinia niezależna
Harris was able to sort out my issues…
Harris was able to sort out my issues and was helpful throughout the call.
15 kwietnia 2026
Opinia niezależna
I couldnt ask for a better service
I couldnt ask for a better service, everything whent exstremly smoothly.
7 kwietnia 2026
Opinia niezależna
Very helpful on the phone
Very helpful on the phone, Harris answered my question straight away.
7 kwietnia 2026
Opinia niezależna
Very helpful in sorting out a…
Very helpful in sorting out a complicated issue but in spite of the bank holiday Jenny persisted until it was resolved .
Also Harris answered a query efficiently and explained invoice questions too .
7 kwietnia 2026
Opinia niezależna
Harris was amazing
Harris was amazing and explained everything to me.
1 kwietnia 2026
Opinia niezależna
Harris was helpful and patient with what to do and if I needed any more help he would be there to give help and supprt
Harris was helpful and patient with good advive and allowing me time to express my feelings about the other internet providers that were giving me a hard tiem.
12 marca 2026
Opinia niezależna
Jenny is very helpful and lovely
Jenny and ahmed is very helpful and lovely
Very good community behaves more like family than an organisation
1 kwietnia 2026
Opinia niezależna
COLD CALLERS FROM WEVOICE ARE SCAMMERS
COLD CALLERS FROM WEVOICE ARE SCAMMERS.
An investigation into your cold callers needs to be conducted. I only found out today you called my elderly mother in law back in Feb with a technique leading her to be from her, then, current provider, 02. After agreeing with the change of monthly payments, she didn’t realise you had signed her into a 3 year contract. We called your customer services today to cancel the contract as she has had nothing but issues, loss of signal outside her home and being cut off for hitting a limit leaving her unable to make phone calls. You told us today she was in fact in a ‘verbal’ contract and she would have to pay almost £500 to leave the contract.
I am going to look further into this with consumer rights and fraudulent selling tactics to the elderly and vulnerable.
Reading the other reviews, it appears you have been quite the professionals at this.
This is disgraceful and please don’t try to sugar coat what you are doing to these people.
*** update. I’m not sure if the response to this was sarcasm or incorrect but the caller was definitely not ‘Nathan’ and he didn’t resolve any of my concerns. Besides, you have no idea what customer I speak of. This response truly reflects your level of customer service and care for your customers. To anyone thinking of joining these, I would honestly think twice.
30 marca 2026
Opinia niezależna
Odpowiedź od Wevoice
Hi,
Thank you for bringing this to our attention. We are very concerned to hear about the experience you have described, and we take allegations of this nature extremely seriously—particularly where they involve vulnerable customers.
We would like to investigate this matter thoroughly and urgently. However, based on the information provided in your review, we are unfortunately unable to locate the account or verify the interaction in question. To move forward and work towards a resolution, we kindly ask that you provide us with some additional details, such as:
The customer’s full name
Contact number or account number
The address linked to the account
Any reference numbers or dates of interaction (if available)
Please be assured that we do not condone misleading sales practices, and all calls are expected to follow strict compliance and verification procedures. We are committed to reviewing this situation in full once we have the necessary information.
Kindly contact us directly at hello@wevoice.co.uk or 0331 630 2485 with the above details so we can prioritise this matter and assist you accordingly.
We appreciate your cooperation and look forward to resolving this as quickly as possible.
Kind regards,
We Voice
Customer Service Team
Couldn’t get signal on new sim
Couldn’t get signal on new sim, Nathan was amazing trying to sort it out, every solution, finally after 3 days Nathan managed to get my sim working, he was really helpful and I’m grateful for his patience and help in those 3 days trying to resolve the issue
25 marca 2026
Opinia niezależna
Ahmed was very friendly and made the…
Ahmed was very friendly and made the process very easy and made me feel comfortable,very trust worthy and would recommend ⭐⭐⭐⭐⭐
27 marca 2026
Opinia niezależna
Odpowiedź od Wevoice
Thank you for your wonderful feedback!
We’re delighted to hear that Ahmed made the process easy and helped you feel comfortable throughout. Building trust and providing a friendly experience are very important to us at We Voice, and it’s great to know Ahmed delivered exactly that.
We truly appreciate your recommendation and your 5-star rating!
Thank you Jacob
Back in late January a young man called Jacob solved a a problem for me regarding my phone receiving calls that had started following an update of the iOS just prior to the New Year. His update helped me considerably.
23 stycznia 2026
Opinia niezależna
Odpowiedź od Wevoice
Thank you for sharing your experience!
We’re so pleased to hear that Jacob was able to resolve the issue you were facing following the iOS update and that his support made a real difference. It’s always our goal at We Voice to provide effective and timely solutions, and it’s great to know Jacob delivered just that.
We truly appreciate your feedback and thank you for choosing us!
Harries was so helpful
Harries was very helpful on my call to we voice he helped me step by step and got everything sorted
24 marca 2026
Opinia niezależna
Odpowiedź od Wevoice
Thank you for your kind feedback!
We’re delighted to hear that Harries was able to assist you step by step and ensure everything was sorted smoothly. Providing clear and helpful support is something we truly value at We Voice, and it’s great to know Harries delivered just that.
We really appreciate you taking the time to share your experience!
New phone connection with my old number.
I worked with Harris through a few difficulties until I achieved a good strong phone connection with little expense and no need for the old BT connection. Harris rang me when necessary but did not harass me with calls.i kept my old phone number.Feruary 2026
28 lutego 2026
Opinia niezależna
Odpowiedź od Wevoice
Thank you for your wonderful feedback!
We’re delighted to hear that Harris was able to support you through the process and help you achieve a strong, reliable phone connection without unnecessary costs or the need for your old BT line. It’s great to know you appreciated his balanced approach—being available when needed without overwhelming you—and that you were able to retain your existing number seamlessly.
Your satisfaction means a lot to us, and we’ll be sure to pass on your kind words to Harris.
If you ever need any further assistance, we’re always here to help.
Best regards,
We Voice Team
Jenny kept in constant touch throughout…
Jenny kept in constant touch throughout the changeover period. Providing help if required
18 marca 2026
Opinia niezależna
Odpowiedź od Wevoice
We’re so pleased to hear that Jenny kept in constant touch throughout the changeover and was there to provide support whenever needed. Making the transition as smooth and stress-free as possible is always our goal.
We’ll be sure to pass on your lovely comments to Jenny—she’ll be delighted to hear them!
If you need any further assistance, we’re always here to help.
Best regards,
We Voice Team
I was welcomed very nicely and…
I was welcomed very nicely and professionally xit has been a goid experience with the company and to jenny who has looked after me very well x
19 marca 2026
Opinia niezależna
Odpowiedź od Wevoice
Thank you so much for your lovely feedback! We’re delighted to hear that you felt welcomed in a professional manner and had such a positive experience with us. It’s especially great to know that Jenny took such good care of you—we’ll be sure to pass on your kind words to her.
Thanking you
We Voice Support Team
Where helpfully Jeny and plesure to…
Where helpfully Jeny and plesure to speak with her
16 marca 2026
Opinia niezależna
Odpowiedź od Wevoice
Thank you for your kind words! We're delighted to hear that Jeny was helpful and that you found it a pleasure speaking with her. We’ll be sure to pass along your feedback to her—she’ll be thrilled to hear it. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Thank you
We Voice Support Team
Finally spoke with very nice gentleman…
Finally spoke with very nice gentleman David who help me a lot
12 marca 2026
Opinia niezależna
Odpowiedź od Wevoice
Thank you for your kind review. We’re really pleased to hear that David was able to assist you and that you had a positive experience speaking with him. Our team always aims to provide friendly and helpful support, so it’s great to know David was able to help you.
We’ll be sure to pass your kind feedback on to him — he’ll really appreciate it.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
The We Voice Team
Fantastic service from Ben
Fantastic service from Ben, from start to finish
13 marca 2026
Opinia niezależna
Odpowiedź od Wevoice
Thank you for your great review! We’re delighted to hear that Ben provided fantastic service from start to finish. Delivering a smooth and positive experience for our customers is always our goal.
We’ll be sure to pass your kind feedback on to Ben — he’ll really appreciate it.
If you ever need any further assistance, please don’t hesitate to get in touch.
Kind regards,
The We Voice Team
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