Após várias compras pela app só tenho coisas positivas a apontar. Sempre correu tudo bem, inclusive quando foi necessário fazer devoluções ou tirar dúvidas o serviço de atendimento ao cliente foi e... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Produtos de qualidade que correspondem por completo às expectativas. Excelente atendimento ao cliente, focado nas soluções. Bons prazos de entrega.
Infelizmente tive uma péssima experiência com essa loja, praticamente fraudulenta. No dia 13/1/2026 comprei três itens e aguardei pronto envio, era um presente de casamento. No dia 28/1/2026 recebi u... Zobacz więcej
É a terceira vez que faço compras na Westwing e tudo sempre correu bem. Os produtos chegaram nas datas previstas e em perfeitas condições. Quando precisei de comunicar com a Westwing por mail foram... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
A Westwing é a sua loja online de móveis, decoração de interiores e outros artigos de alta qualidade para a sua casa. Na Westwing encontrará seleções de produtos de marcas, de designers conhecidos e emergentes, bem como uma ampla gama de produtos da sua própria coleção. Descubra artigos de design de alta qualidade para todos os interiores com estilo. Tudo o que precisa para uma casa bonita.
Dane kontaktowe
Moosacher Str. 88, 80809 , München, Niemcy
- +35 1308 812 465
- service@westwing.pt
- westwing.pt
4,2
Dobra
29 recenzji
Odpowiada na 50% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
As peças são originais e os materiais…
As peças são originais e os materiais excelentes.
29 października 2025
Opinia niezależna
Odpowiedź od Westwing Portugal
Muito obrigado pelo seu comentário, Margarida!
Ficamos muito felizes em saber que aprecia a originalidade das peças e a qualidade dos materiais. Esperamos continuar a inspirar você nas suas próximas compras!
A sua equipa Westwing
Fácil acesso ao site..
Fácil acesso ao site..
Diversidade de produtos, boas marcas..
23 września 2025
Opinia niezależna
Odpowiedź od Westwing Portugal
Muito obrigado pelo seu comentário, Cila!
Ficamos muito felizes em saber que aprecia o fácil acesso ao nosso site, assim como a diversidade de produtos e as boas marcas que oferecemos. Esperamos continuar a inspirar você nas suas próximas compras!
A sua equipa Westwing
It looks like my order has been stolen, and Westwing doesn’t seem concerned about it.
On 23 August 2025 I placed an order. On 1 September I received a notification that it would soon be delivered, followed later by another notification from the courier service stating that the order had been delivered, although in reality it had not!
I asked Westwing Customer Support to investigate. In response I was sent a screenshot with the courier’s signature as supposed proof that I had received the order. But I hadn’t! It looks very much as though my order was just stolen!
I contacted Westwing on 2 September, and as of now it’s been more than two weeks with no resolution and no progress. So be prepared that your order may simply never reach you, and support will respond with templated, half AI-generated replies.
17 lipca 2025
Opinia niezależna
Odpowiedź od Westwing Portugal
Hi Alexey,
We are very sorry to hear about your experience, and please accept our apologies for the delayed response. We completely understand how frustrating it must have been to receive incorrect delivery notifications and to feel that your order may have been lost. This is certainly not the experience we want for our customers.
We take cases like this very seriously and are reviewing what went wrong with the courier and our communication. Anyway we received the confirmation from our Customer Service department that this issue was already solved with you in private.
We hope that if you give us another chance, your experience will be much more positive.
Your Westwing team
Site fácil e intuitivo e gosto muito da…
Site fácil e intuitivo e gosto muito da gama
2 sierpnia 2025
Opinia niezależna
Odpowiedź od Westwing Portugal
Muito obrigado pelo seu comentário, Isabel!
Ficamos muito felizes em saber que considera o nosso site fácil e intuitivo, e que gosta da nossa gama de produtos. Esperamos continuar a inspirar você nas suas próximas compras!
A sua equipa Westwing
Excelente experiência
Excelente experiência! A Westwing demonstrou profissionalismo, excelente atendimento ao cliente e um ótimo acompanhamento durante todo o processo.
28 lipca 2025
Opinia niezależna
Odpowiedź od Westwing Portugal
Muito obrigado pelo seu comentário, Cesar!
Ficamos muito felizes em saber que teve uma excelente experiência com a Westwing, e que o nosso profissionalismo, atendimento ao cliente e acompanhamento durante todo o processo corresponderam às suas expectativas.
Esperamos poder continuar a proporcionar experiências tão positivas nas suas próximas compras!
A sua equipa Westwing
É a terceira vez que faço compras na…
É a terceira vez que faço compras na Westwing e tudo sempre correu bem. Os produtos chegaram nas datas previstas e em perfeitas condições.
Quando precisei de comunicar com a Westwing por mail foram muito rápidos a responder e sempre correctos e prestativos.
Sinto-me segura a comprar online na Westwing.
16 czerwca 2025
Opinia niezależna
Odpowiedź od Westwing Portugal
Muito obrigado pelo seu comentário!
Ficamos muito felizes em saber que a sua experiência de compra na Westwing continua a ser positiva, com entregas dentro do prazo e produtos em perfeitas condições. É ótimo saber também que nosso atendimento por e-mail foi rápido, correto e prestativo, e que você se sente segura ao comprar online conosco.
Esperamos poder continuar a inspirar você nas suas próximas compras!
A sua equipa Westwing
Nice furniture and the delivery times…
Nice furniture and the delivery times have been accurate. Already ordered a few times and will order again to mix and match with our designer furniture.
6 czerwca 2025
Opinia niezależna
Odpowiedź od Westwing Portugal
Thank you so much for your review, Alex!
We’re delighted to hear that you’re happy with our furniture and that the delivery times have been accurate. It’s great to know you’re enjoying mixing and matching with your designer pieces!
We look forward to your next order.
Your Westwing team
Everything arrived super fast and in…
Everything arrived super fast and in great conditions
7 stycznia 2025
Opinia niezależna
Odpowiedź od Westwing Portugal
Thank you so much for your review, Alexandra!
We’re thrilled to hear that your order arrived quickly and in perfect condition. We look forward to welcoming you back for your next purchase!
Your Westwing team
Order Nr #765260
Order Nr #765260
Data:16 de março de 2025
Received an email from westwing saying that I could follow my order using the app, so I downloaded it.
There’s no menu or option to follow order and it says delivered. Which obviously HAS NOT!
24 marca 2025
Opinia niezależna
Odpowiedź od Westwing Portugal
Hi Marta,
Thank you for your review.
We’re truly sorry for the confusion regarding your order tracking. We've looked into your order and noticed that it left our warehouse on March 25th, which means that on the date of your review (March 24h), it hadn’t even been shipped yet so, the status “Delivered”, shouldn’t have been showing at that point. You should have been able to see in the APP the expected delivery times to be between the 31st of March and the 8th of April.
We would really like to understand where exactly you saw this “Delivered” message, so we can investigate further and make sure this doesn’t happen again. Could you let us know if it appeared in the app or somewhere else?
Also, just a quick reminder: if you ever have, concerns questions or doubts about your delivery, our Customer Care team is always happy to help. You can reach out to us directly via email, phone call or WhatsApp message and we’ll gladly look into it.
According to our records, your order was successfully delivered on April 1st. We hope everything arrived in perfect condition, but if there’s anything we can do, please let us know.
Thanks again for your feedback and your trust in Westwing.
Your Westwing Team 💛
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.