Have purchased from this company a number of times ... only small orders ... but every time have received excellent quality products with clear packaging and prompt delivery. Highly recommend.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I live in a remote area and often need to buy stainless steel fixings in small quantities eg machine screws or wood screws with Torx heads, and I have found Westfield Fasteners to be ideal because the... Zobacz więcej
My go-to place for all kinds of nuts, bolts, fasteners, always come up with the ideal product for this amateur DIY enthusiast, including the latest, when I carelessly ordered the wrong size of screws.... Zobacz więcej
I had never heard of them before I began looking online for some Metric fine threaded bolts, which I’d found very difficult to find, anywhere else. They were extremely helpful, especially Eleanor,... Zobacz więcej
Reakcja na opinię
Dane kontaktowe
Westfield Road, Long Crendon, HP18 9EW, Aylesbury, Zjednoczone Królestwo
- 01844201133
- enquiries@westfieldfasteners.co.uk
- westfieldfasteners.co.uk
4,8
Doskonała
319 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Got what I ordered, no problems
Got what I ordered and recieved quicker than expected. Quick and easy with no problems. Will use again
21 stycznia 2026
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Brilliant! Thanks Toby. We are glad we could help and look forward to seeing you again soon.
very poor level of service
Westfield Fasteners provided a Westfield Fasteners provided a very poor level of service on a recent order for almost £2,000. The whole process, from order confirmation through to customer support, felt misleading and unprofessional.
Despite advertising next‑day delivery on many products, I was informed after placing the order that delivery would take two weeks, which was not acceptable for my needs. When I called less than 48 hours later to cancel, I was told I would be charged a 25% handling fee, even though the operator confirmed the order had not yet been processed. The attitude on the call was rude, unhelpful and showed no willingness to resolve the issue.
I followed up by email to cancel the order, but my messages were ignored for three days and the goods were dispatched anyway, leaving me with little practical choice but to accept the delivery. On top of this, I have since confirmed that their pricing is significantly above the market average, and this is not the first time they have let me down.
In summary, my experience is that they are overpriced, unreliable, and do not treat customers fairly once they have secured payment. There are many alternative fastener suppliers offering substantially better prices, more reliable lead times and a far more professional attitude. on a recent order for almost £2,000. The whole process, from order confirmation through to customer support, felt misleading and unprofessional.
Despite advertising next‑day delivery on many products, I was informed after placing the order that delivery would take two weeks, which was not acceptable for my needs. When I called less than 48 hours later to cancel, I was told I would be charged a 25% handling fee, even though the operator confirmed the order had not yet been processed. The attitude on the call was rude, unhelpful and showed no willingness to resolve the issue.
I followed up by email to cancel the order, but my messages were ignored for three days and the goods were dispatched anyway, leaving me with little practical choice but to accept the delivery. On top of this, I have since confirmed that their pricing is significantly above the market average, and this is not the first time they have let me down.
In summary, my experience is that they are overpriced, unreliable, and do not treat customers fairly once they have secured payment. There are many alternative fastener suppliers offering substantially better prices, more reliable lead times and a far more professional attitude.
AVOID AVOID AVOID
23 czerwca 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
It’s disappointing to see this review Slava. It is also very confusing given that you have never placed an order for almost £2,000 with us.
Your most recent enquiry was made seven months ago, which we presume is the matter you are referring to. In response to that enquiry:
As a business owner, you were aware that business-to-business purchases are not eligible for cancellation and acknowledged this before placing your order.
Despite this, you still requested a cancellation. As a goodwill gesture, we offered a cancellation subject to a 25% restocking fee to help cover non-recoverable costs incurred. After which you repeated the request by email, we responded within the hour with an alternative option, offering to ship the in-stock items first and the remainder once available. As we did not receive a response to either offer, the order was processed in line with the terms agreed to at purchase.
Regarding delivery, each product on our website clearly shows whether it is in stock or provides a typical dispatch time; in this case, the out-of-stock items had dispatch times of 2–3 or 4–6 days. Delivery services also display an expected delivery date to help customers choose the option that best suits them. After purchase, your order acknowledgement included all confirmed dates and times. Consequently, your goods were despatched in full 6 working days after the initial purchase, arriving 2 days earlier that the estimated delivery date.
In summary, businesses are responsible for checking product availability prior to purchase, regardless of order value. We also expect all communication with our staff to remain professional, respectful and free from threats and abuse.
We make every effort to accommodate all customers as much as possible, provided their requests are reasonable.
I've used Westfield fasteners a few…
I've used Westfield fasteners a few times, usually for bolts and fixings for a boat, so in A4 stainless steel!! , they seem to have everything you could ever need in every size, fair pricing and good communication always.
Recommend.
12 stycznia 2026
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you so much David, we try to have as many varied items as we can manage, with as many sizes as possible. We are glad you think the prices are fair also. Thank you again David and we hope to see you again soon.
Westfield: service appreciation
Prompt and quick service: I am kept well-informed at all stages of the transaction from acceptance of my small orders through to delivery.
29 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you Mr McConnell, we are happy to hear your appreciation of our service and we're very glad it could meet your needs.
only a small order
only a small order, but all good next day delivery at christmas. 5 star seller saved
24 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you very much Peter, we look forward to seeing you again.
If I could give 6 stars I would
If I could give 6 stars I would - exceptional. Brilliantly detailed website, easy order, perfect delivery updates and super fast delivery. Beyond perfect at every level. Brilliant company
24 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Wow, thank you Carl. This is such a generous review, we are so glad you feel this way and we appreciate all the complements. Thank you and please visit us again soon.
Great company
Great company. Good price very fast delivery. They will be my default for any more fasteners.
16 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Brilliant! Thanks Ian, we look forward to seeing you again soon.
Ordered Friday and delivered Saturday…
Ordered Friday and delivered Saturday by Royal Mail.
As described, perfect for the job.
Thankyou.
20 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
You are very welcome Chris, thank you for the 5 star review.
Item as described very fast delivery in…
Item as described very fast delivery in perfect condition well packaged A+++++++++ seller thank you
20 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you Raymond, we really appreciate this review and your kind words.
Swift process
Fantastic service and great to be able to speak to helpful friendly people i will defo be placing future orders and will recommend Westfield Fasteners to my customers too
18 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you Jo, we're very happy with all your comments towards our service and staff. We will be showing them your review immediately. We look forward to seeing you again soon.
A very informative organisation
A very informative organisation. Kept me up-to-date with the progress of an unusual order. Will use again.
16 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you Harley, we hope to see you again soon.
a proper british company to deal with
a proper british company to deal with , great quality, large stock range. Fair prices for small orders.
prompt service. will use more and more, rebuilding a classic bike !
16 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you Viv for the plethora of comments, we appreciate every one of them. We are glad our service could meet you expectations, we hope to see you soon, and good luck with rebuilding your classic bike.
M8 bolts
Easy to use website with a comprehensive choice. Fast delivery and the product was great value for money.
I will definitely use again for further purchases.
13 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you Mr Tim Haggett, its great to hear your appreciation and view of our website, items and the service we provide. All your comments are very kind and we're very happy we could meet you expectations and needs. Thanks again and we look forward to your next visit!
Prompt work - perfect!
Prompt work, valuable advice.
Our company is satisfied with your supply of specific screws UNF A4.
Thank you!
11 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
You are very welcome Borisas and thank you for the many wonderful things you have said, we appreciate every one of them. We are glad your company is satisfied and we hope to see you again soon.
Sensible easy website
Sensible easy website, comprehensive. Well packaged, would recommend.
3 grudnia 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thanks Mark for the comments and the five star review, we really appreciate it.
great company
great company, always supply what we need promptly and correctly, staff are wonderful as well
30 października 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you Birks Motorworks Ltd for the review. We appreciate all you kind words and our sales staff will be informed of you wonderful compliment.
Next day delivery, excellent service
Small order, easy to order, excellent choice, ordered one day, delivered next! Kept me informed would definitely use again.
12 listopada 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
This is great to hear Ian. Thank you for the review and for the 5 stars, we really appreciate it.
Comprehensive range of bolts and first class service
Comprehensive range of bolts, which are easy to identify on the web site. Ordering process was straightforward and confirmation of the order and its dispatch were promptly notified. It took just over 24 hours from placing the order to being in receipt of the items ordered. Clear documentation including a sales receipt. Excellent service.
3 listopada 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you very much for this comprehensive description of our services. We are very happy to hear all the positive comments and we are glad you felt it was 'Excellent service'. Thank you again for this 5 star review.
Wanted a nut and bolt supplier
Wanted a nut and bolt supplier. Found this specialist.
Selecting the fasteners has always been so comfortable, well explained, sufficient selection to choose from and reasonable quantities.
So I keep going back and would recommend.
30 października 2025
Opinia niezależna
Odpowiedź od WESTFIELD FASTENERS LIMITED
Its wonderful to hear your description of our website and services. We really appreciate the review and the 5 stars. Thank you Paul and we look forward to seeing you again.
Odpowiedź od WESTFIELD FASTENERS LIMITED
Thank you for the 5 star review Ted.
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