Communication was horrible! The process was started in June and the “almost” correct product was not finished and received until late September. Can’t even count the number of emails that went b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The company is very responsive to any issues & responds quickly . The issues were mine and not any fault of Welham’s , being older & not computer savy, but they responded & made sure I was able to nav... Zobacz więcej
Reakcja na opinię
It’s just perfect and you create photos that not even ai could do. you managed to get my dad and his deceased sister and mum all stood next to eachother when they have never had a photo stood next t... Zobacz więcej
Reakcja na opinię
My mother loved the "painting" of her childhood home that her parents built back in the 1950s. Her parents are both deceased, and the photo of the entire family together was the perfect gift. She coul... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Rękodzieła
- również w kategorii:
- Malarz
- Sklep malarski
- Studio artystyczne
- Studio malarskie
- Wywoływanie zdjęć
O Welham & Co
Napisane przez firmę
Unique, custom portraits. See your artwork before you pay! Simply upload your photos and let our artists do the rest - edits included. We only ship when you're 100% satisfied.
Dane kontaktowe
NY 10001, 1178 Broadway, 3rd Floor #3020 New York, Stany Zjednoczone
- support@welhamandco.com
- welhamandco.com
4,0
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful and great result
17 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Julie,
Thank you so much for sharing your kind review with us and for taking the time to let us know about your experience. We truly appreciate it!
Hearing that you found us helpful and are happy with the results means a great deal to our entire team. Your feedback is exactly why we love what we do, and I’ve shared your message with everyone here—it really brightened our day.
Thank you again for your support!
Faith @ Welham & Co
Amazing customer service and love the…
Amazing customer service and love the outcome of the potrait!
26 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hi Cyn,
We're so glad you love your portrait! Thank you for sharing your kind words. We’re thrilled that your experience with our team was positive and that your final portrait brought you joy.
We look forward to turning more of your memories into masterpieces in the future!
Faith @ Welham & Co
DO NOT PURCHASE FROM THIS COMPANY.
DO NOT PURCHASE FROM THIS COMPANY.
This is by far the worst customer service experience I have ever had.
I paid extra for priority processing, which was advertised as proofs being returned within 1–3 days. Instead, it took weeks, and I had to chase the company almost daily via email just to receive a response.
Because I needed the portrait by Christmas, I reluctantly approved the proof despite not being happy with it, after being explicitly assured that if I approved by a certain date, it would arrive in time. Once I approved, my card was charged immediately — and communication from the company stopped entirely.
Christmas came and went and the product was never received. I then requested a refund and received no response.
In the end, I was forced to lodge a dispute with my bank to recover my money.
This company does not deliver on its promises and does not communicate once they have taken payment. I strongly recommend avoiding them.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Ash,
Thank you for writing this review. I’m sorry for the experience you had with your order.
You chose priority processing expecting your proof within 1–3 days. While the first few proofs were delivered within that window, the artwork then went through several refinement stages to reach the intended artistic direction. I do apologize that we did not manage that revision timeline as efficiently as we should have.
Our intention is always to deliver an artwork worthy of gifting.
I do understand how frustrating the back-and-forth communication must have been, and you should not have had to chase us for answers.
I want to confirm that your order has been cancelled and fully refunded. While this does not make up for the missed gifting moment, I hope it brings closure to the transaction itself.
Your feedback is important because it highlights where we need to do better, particularly in how we communicate during time-sensitive orders. I truly appreciate you taking the time to share this.
Dani @ Welham and Co
My photo for my husband turned out…
My photo for my husband turned out great! Nicely painted
25 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Crystal,
Thank you so much for reaching out and sharing your wonderful feedback - I truly appreciate you taking the time to let us know how your experience went.
We’re so delighted to hear that the photo for your husband turned out great and that you’re pleased with how it was painted! It means a lot to us that our digital artwork brought your vision to life.
Thank you once again for choosing Welham & Co. If you have any more questions or need further assistance, we’re always here to help!
Fatima @ Welham & Co
The gift moved my client to tears.
The gift moved my client to tears.
It was also delivered earlier than the scheduled delivery time.
I am pleased!
22 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Thanks for sharing your experience, Francis!
We’re thrilled to hear it was delivered earlier than expected and made such a positive impact on your client.
We truly appreciate you taking the time to let us know!
Fatima @ Welham & Co
They’re argumentative and communication confusing
Communication was confusing and inconsistent. They canceled an order I placed for a Christmas gift without my permission, claiming it took too long for payment—despite the payment being made within five minutes of receiving the payment email. I was told my money would be refunded, so I purchased a different gift.
Later, they decided to process the order anyway. When I told them I no longer wanted their services due to the cancellation, it turned into ongoing arguments with customer service instead of accountability. They asked for proof of payment, which I provided via a screenshot of the bank transaction, yet continued to say they could not refund my money.
The entire experience was frustrating and unprofessional.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Sylverialynn,
Thank you for taking the time to share your experience. I’m sorry for how frustrating this situation became.
You had multiple orders with us around the same time, which understandably led to confusion. One order was automatically cancelled after we did not receive a response following the initial proof. Another order had already been approved, paid for and was moving into fulfillment, and this was the order that was ultimately produced and delivered. You also had a third order still active and awaiting photos due to the Upload Later option.
I understand how receiving a cancellation notice while another order was still being processed could feel misleading. That was not our intention, and while our team later provided a breakdown of each order and its status, this clarity should have been communicated sooner.
I also want to apologize that the approved order went through several rounds of revisions before final approval. While our goal was to deliver an artwork you would be happy with, I could see how the extended back and forth added to the frustration and contributed to the breakdown in communication.
Thank you for sharing your feedback. It highlights the importance of clearer communication when multiple orders are involved, and this is something we are actively improving.
Dani @ Welham & Co
I bought a watercolour canvas for my…
I bought a watercolour canvas for my dad for Christmas. My grandmother passed away in May, and he had his wedding in November. This obviously included lots of family photos. I wanted to add her into a photo for him, and Welham & Co did that and more. They bought a picture to life. Something that holds real meaning, and for that I am so thankful for the art they delivered. The customer service was exceptional. Especially so close to Christmas, I was receiving quick replies and follow ups, and they were so accommodating. Thank you so much. My dad cried when he opened his gift, it was beautiful.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hi Julia,
Thank you so much for sharing your heartfelt review with us. We’re truly touched by your story and incredibly grateful for your kind words.
Knowing that our artwork was able to bring such special meaning to your family, especially during a difficult time, means everything to us. We’re so glad your dad’s gift was received with love, and it’s wonderful to hear that our team could help make your experience seamless, even during the busy holiday season.
Thank you again for trusting us with such an important memory. If you ever need anything else or have more moments you’d like us to capture, we’re always here for you.
Fatima @ Welham & Co
Order never delivered, no customer service
I am making this review after reaching out multiple times. I was quoted 3 days after finalizing my proof I would receive my tracking number for order #40042. I have been checking in daily looking for updates. The only way to reach customer service is through email that send the same pre formulated responses. I kept getting quoted a delivery date of Dec 24th, have multiple messages/emails that confirm that date. It is the night of Dec 22nd and the don’t offer priority shipping so it won’t be coming by that date. I have no more options left to get this order resolved but rest assured charging my card took no time at all as soon as the proof was approved. I’m starting to think this company is a scam and I’m wishing I had gone with another company to receive a timely gift, especially with how much you are charged for a digital drawing. I am hoping my tracking number was lost but it was sent on time and it’s coming in the mail but considering the 100’s of emails I have sent it’s looking like that’s not going to happen. I have asked for a supervisor and still not received anything back. There needs to be a phone number that customers can contact in case of issues like these. The fact that it’s been almost a week since my order was SUPPOSED to be shipped and haven’t gotten news of a tracking number is disappointing to say the least. Customer service has been terrible and I hope they can find a way to fix this and turn around the experience considering it’s already not going to be here in time for a gift.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Tiffany,
Thank you for reaching out and for sharing your experience. I truly understand how disappointing and frustrating this situation has been, especially given the importance of your order and your efforts to get assistance.
I’m very sorry for the lack of communication and responses you received. At this time, our team is available through email only—we don't yet offer phone support, but we are committed to resolving issues via email as quickly and thoroughly as possible. I sincerely apologize that your requests for a supervisor went unanswered; this is not the standard we aim for.
Regarding your order, I see that once you approved your proof, production began shortly after. However, because of a significant increase in holiday orders, we’ve had some unexpected delays. Our site notes that December 4 was the holiday order deadline to guarantee delivery before Christmas. Your order was placed on December 10, so while we did our best to process and ship it quickly, we couldn’t guarantee delivery by December 25—and I’m sorry this was not clear and led to disappointing updates. At this moment, your order is still in transit. I’ve sent you the latest updates on its status so you can follow its progress.
I understand your concerns about being charged promptly while facing delays, and I want to reassure you that Welham & Co. is a legitimate company. Your trust is extremely important to us, and I’m sorry your experience has not reflected our usual level of care or service.
If you have any other questions or need further help with your artwork, please don’t hesitate to email us at support@welhamandco.com. We’re here to help and will prioritize resolving any remaining issues for you.
Fatima @ Welham and Co
Unbelievable
From the moment I began my project to the actual shipping I was able to contact and receive a response within less than an hour. So helpful. really appreciate the service.
The project also turned out amazing.
10 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Barbara,
Thank you so much for your wonderful feedback and for taking the time to share your experience with us! We're truly grateful for your kind words, and it means a lot to know that you found our service helpful and responsive.
It’s fantastic to hear that you loved your project and that the process met your expectations from start to finish. If you ever need anything else or have questions in the future, please don’t hesitate to reach out - we’re always here to help.
Thank you again for choosing Welham & Co. We appreciate you! 😊
Anna @ Welham and Co
Package NOT delivered but still charged!! I placed an order for two house…
I placed an order for two house portraits. The order was approved Nov 28. It said by Dec 8 delivery. I had two closings that the pictures were gifts. I was charged and the pictures never came. I emailed them over and over and they kept saying sorry it was coming. It is now Dec 21 and still no pictures. I asked for my money back they said no the pics will arrive after Christmas when I needed them the week of Dec 8 when they were promised. The fact that there is no 1 800 number to actually speak to someone is ridiculous. The fact they did not do as promised and will not refund my money is ridiculous. I was a long time customer and Welham couldn’t care less. Very disappointed!!!
21 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Melissa,
Thank you for reaching out and sharing your concerns. I’m truly sorry for the disappointment and frustration you’ve experienced with your order and our responses so far.
To help me look into this right away and find the best solution for you, could you please confirm the order number for the portraits you’re referring to? I want to make sure we address this as quickly and thoroughly as possible. Please reach out to us at support@welhamandco.com so we can look into this further!
Anna @ Welham and Co
It blows me away everytime- it’s beyond perfect
It’s just perfect and you create photos that not even ai could do.
you managed to get my dad and his deceased sister and mum all stood next to eachother when they have never had a photo stood next to eachother before but you made it happen just by being given 3 images. I’m always blown away by what you achieve and even if i ask to adjust some things it always comes out perfect!
10 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Ruby,
Thank you so much for taking the time to share your kind words. We’re truly grateful for your feedback, and it means a lot to hear how meaningful your experience has been.
We’re honored to know that the photo brought your dad, his sister, and their mum together in a way that wasn’t possible before. It’s wonderful to hear that the adjustments you requested always turn out just right. Creating these special memories is at the heart of what we do, and your appreciation inspires us to keep delivering work that exceeds your expectations.
We can’t wait to help you create more special and unique artworks in the future!
Faith @ Welham & Co
Can’t be more pleased….
Can’t give enough positive comments about Welham and Co. Thinking my order had been lost in the mail based on tracking, I contacted Welham several times about my concerns. Each time, within hours, they responded with courtesy and support. Not only is their customer service superior, but so is their product. Their artists followed each direction I suggested until the finished product was exactly what I wanted.
I have used Welham and Co. in the past and will continue to use them in the future.
23 listopada 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Pam,
Thank you so much for taking the time to share your wonderful feedback with us. We’re truly grateful for your kind words and your ongoing support.
It’s incredibly meaningful to hear that our team could provide the support and care you needed, and that your finished portrait turned out exactly as you hoped. Your satisfaction with both our service and product is why we love what we do at Welham & Co.
If you ever have any questions, want to create something new, or need assistance with a future order, please know that we’re always here and happy to help.
Thank you again for your trust and for choosing us. We look forward to working with you again in the future!
Faith @ Welham & Co
I love our finished project
I love our finished project. Great customer service and great product
18 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Christy,
Thank you so much for sharing your wonderful feedback and for your kind words. We’re delighted to hear that you’re happy with your custom portrait and that you enjoyed both our service and product.
Hearing that we’ve helped create something you love truly means a lot to our team. Your appreciation inspires us every day, and we’re so grateful you chose Welham & Co. If you ever want to create something new in the future, we’d be honored to work with you again. Thank you again for your trust and support!
Faith @ Welham & Co
AI generated
I never have written a review in my life so that is how you know it's bad. They don't actually paint these photos, they are AI generated, and once I called them out for it they ghosted me. My frame came in broken and SO cheap, I provided them with proof and they didn't do anything. They are making such a huge profit by charging so much and literally AI generating, printing these photos, then providing cheap frames. Don't waste your money here. Go through a small business who will actually give you quality and actually paint them. This was supposed to be a nice quality gift and instead I feel like I am gifting a piece of trash that I could have done myself. Hoping the gift recipients don't notice it's AI.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Kim,
Thank you for reaching out and sharing your experience. I’m truly sorry to hear that your gift didn’t meet your expectations, and especially that the frame arrived damaged. I understand how upsetting this must have been, particularly when you wanted to give something special.
For transparency, our portraits are crafted digitally by our design team, using your photos as a base. While they’re created to look like hand-painted artwork, they are not painted by hand. Our artists are able to make adjustments or enhancements as requested to ensure the final piece is unique and thoughtfully made.
I want to assure you that we’re taking your feedback seriously. We’ve processed a full refund for your order, and we’re grateful that you brought these concerns to our attention. Your input helps us continue to improve and provide a better experience for all of our customers.
Thank you again, Kim, for giving us the chance to address this. If you have any further questions or need additional assistance, please let us know.
Faith @ Welham & Co
Communication was extremely well
Communication was extremely well, art is absolutely beautiful and it was a quick process
18 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Chloe,
Thank you for sharing your experience and for your kind words. We’re so pleased to hear that you found our communication clear, the process efficient, and that the artwork exceeded your expectations. Feedback like yours is truly meaningful to our team, and we’re very grateful you chose us for your special piece. We’d love the opportunity to work with you again in the future!
Faith @ Welham & Co
No email communication
I ordered two separate framed pictures for Christmas. I was charged on my credit card for both pictures over 5 days ago. One of the pictures has already shipped. I’ve received a tracking number and updates. The other picture hasn’t shipped. I have emailed over 5 times with no update response, just a general email stating they’ve received my email. The picture I am waiting for is for my elderly parents for Christmas. There is no telephone number posted to call this company so all “communication” is via email. It’s 8 days until Christmas (5 business days) so I’m sure I will not receive it. I will report this company to the BBB if they decide to take my money and not ship my picture. This is in reference to order #39675. Very disappointed!
17 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Sherry,
Thank you for reaching out and sharing your experience with us. I completely understand how stressful it can feel to be waiting on a special gift for your parents, especially with Christmas so close. I’m truly sorry for any inconvenience.
We want to reassure you that the second portrait from your order (#39675) is being fulfilled and is on track to ship very soon. At this time, we expect it to arrive between December 24 and December 26. As soon as your package ships, we’ll make sure you receive tracking details right away.
We’re deeply appreciative of your patience and understanding during this busy season. Our team is working hard to ensure your gift arrives in time, and we genuinely hope your parents will cherish their portrait.
If you have any other questions or concerns, please don’t hesitate to let us know—we’re here to help.
Faith @ Welham & Co
The company is VERY responsive…
The company is VERY responsive to any questions, problems or confusion. I have ordered from Welham three times and have always been pleased with their product. I DID have a “hangup” this time with the proof review, but I think it was more of a web page problem—that’s why I didn’t give this review 5 stars.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Renee,
Thank you so much for sharing your feedback and for being such a valued repeat customer. I truly appreciate your continued trust in Welham & Co, and I’m glad to hear you’ve been happy with your orders.
I’m sorry to hear you ran into a snag during your proof review this time around. It does sound like it could have been a technical issue with the website, and I’ll be sure to pass this on so we can look into it for improvement.
Your understanding and thoughtful comments mean a lot to us. If you ever encounter anything similar or have questions in the future, please feel free to reach out. We look forward to creating more special pieces for you!
Faith @ Welham & Co
Quick to make changes
Quick to make changes, very caring and polite. Received my artwork and it was wrapped and boxed so no damages occurred. I would definitely purchase from this company again. Thank you.
2 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Patricia,
Thank you so much for sharing your kind feedback with us. I’m delighted to hear that your artwork arrived in perfect condition and that you felt well cared for throughout your experience with our team. Your appreciation means a lot to us. We’re grateful for your support and would be thrilled to welcome you back in the future!
Faith @ Welham & Co
Great customer service
I was kept informed each step of the way. I appreciate the fast turn around. I would definitely recommend them to anybody.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Lisa,
Thank you for your wonderful feedback and for sharing your experience with us. I’m so glad to hear that you found our updates helpful and that our quick turnaround met your expectations. Your recommendation truly means a lot to everyone!
We look forward to creating more masterpieces for you again soon!
Faith @ Welham & Co
Don’t order the digital down loads u…
Don’t order the digital down loads u won’t receive it I’ve been asking for mine for over a week just get to told all week that it takes 24 hours I think I should contact the bbb I should have my down load by now
2 grudnia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hello Christene,
Thank you for sharing your concerns with us. I’m sorry for any frustration you’ve experienced regarding your digital download.
After reviewing your order, I noticed that the digital download was purchased as an add-on, but your main (physical) order was canceled. As mentioned in our website, our digital downloads are designed to be included with the physical product rather than sold separately. That’s why you haven’t received the download yet.
If you’d like to receive the digital download, you’ll need to reorder the main product. If you prefer not to proceed, we can quickly issue a refund for your digital download instead.
Please let us know which option works best for you, and we’ll make sure to resolve this right away.
Anna @ Welham and Co
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.