OnCare Technologies Ltd. Recenzje 

what an amazing experience from dom to signing up, even when there was a hick up with finance, the team sorted it, the team is willing to go above and beyond to ensure you have all the correct information before taking the product. using the system is easy to navigate round, but if you struggle there are people on hand to support you, massive thank you to Max for all his help, and looking forward to working with account manager Lei

I wish I could give this company **zero stars**, because that is honestly how I feel about my experience.

In my experience, the level of customer service and communication has been extremely disappointing. Once we signed up and paid, it felt as though we no longer received the support that had been promised. We experienced ongoing issues with the platform, and despite repeated attempts to seek assistance, we struggled to get responses.

Over several months, myself, my manager, and our coordinator sent numerous emails asking for support, clarification on our contract, the required notice period, and how to terminate our agreement. Unfortunately, we did not receive the responses we needed, and our emails appeared to go unanswered. As a result, we decided to move to another provider that offers the level of customer support our business requires.

The most concerning part of our experience was the payment process. After we cancelled the Direct Debit through our bank, a payment was later taken from my **personal bank card**, which had only ever been used previously to make a one-off card payment. I did not authorise any further payment to be taken from that card.

I have reported this transaction to my bank, and it is currently being investigated. I am awaiting the outcome of that investigation.

Based on my personal experience, I would not choose to use this company again. I believe businesses should expect timely communication, transparency, and proper customer support, and unfortunately that was not my experience.

I also intend to share my experience, together with supporting evidence, on social media so that other care providers can make their own informed decisions before choosing this company.

I want to add I joined them in 2024.

We have found this to be an excellent solution for new and growing SMEs. The platform is intuitive, user-friendly, and competitively priced, making it an ideal choice for businesses looking to manage costs without compromising on quality.

One of the standout features is the flexible month-to-month contract, which provides businesses with the freedom to scale and adapt without the financial burden often associated with long-term agreements and early termination fees.

The level of customer support has been exceptional. Desiree, in particular, has been highly professional, responsive, and supportive, consistently providing clear guidance and prompt assistance whenever required.

I would confidently recommend this service to any small or medium-sized business seeking a reliable, cost-effective, and customer-focused solution.

I had a complex issue, which required technical insight. The advisor was very responsive and assisted me to address my concerns quickly.

I like using the home care system…it makes life easier for caregivers and us management to monitor our staff and to able to add more information that we need on the notes

Excellent software for a care provider - Desiree is our account manager and always very responsive. They take onboard your feedback to constantly keep improving the software. Thanks you again Oncare and special mention to Desiree.

This app is not synchronised with the time when you have no signal at all. It is easy to work on. Very simple. But unreliable if you’re in the middle of nowhere location.

I first delt with Max who was great giving me all the information needed to allow me to make a well informed decision. He was very friendly and professional from start to end. Then I dealt with Lei and again she was great. Very knowledgeable, friendly and professional. I look forward to dealing with OnCare for the foreseeable future.

As a new care agency, finding the right software was incredibly important to us, and after trying several providers, we can honestly say that OnCare has been a breath of fresh air!
We previously used software from Access Group, which unfortunately proved difficult to navigate and far from user-friendly. We were also charged for onboarding and training, tied into lengthy contracts, and ultimately found that the system did not deliver the ease of use and efficiency that had been promised.
In contrast, Oncare has been everything we were looking for. The all-in-one platform is simple, intuitive and genuinely user-friendly, making day-to-day operations much easier for our team. There are no restrictive tie-in contracts, and what is promised is exactly what is delivered.
What really sets OnCare apart is the exceptional customer service. Whenever I need support, my account manager(Desiree) is always available and responds promptly to my calls and queries (and most of all, this service is free!!!).Knowing that help is there when needed gives us real confidence as a growing agency. Thank you OnCare for coming to our aid at such an important stage of our journey. We would highly recommend OnCare to any care provider looking for reliable, straightforward software backed by outstanding customer support.

I must confess that OnCare App is very user friendly, moreover, I have had a very good training on how to utilise the system by a lady called Dess, such a wonderful lady who took me through the system and taught me how to navigate through. I would recommend this to anyone to implement for their care company especially.

I have used this for more than a year now, I have to be honest and say that the app is so simple that you cannot hate it. I have interacted with the account manager and made suggestions, although none have come through yet, at least someone listened to what I needed and stated that they would try. That's more than what I have received from other providers. My staff like to app, easy to use, easy to understand, easy to set up. No issues from here!!!

If I could give this company 0 stars I would.
I have provided so much feedback via their “support centre” and receive nothing back. Your “Account manager” doesn’t bother responding either unless you start pushing them.
Oh and then you cannot cancel your subscription with them, so I’ve just had nearly £1500 taken today for a subscription I had confirmed was cancelled back in December via my account manager (because the support centre doesn’t respond neither for Max (director maybe? - who knows))
Currently raising it with my bank as OnCare just doesn’t communicate.

The platform doesn’t work as promised, I had to set up my own spreadsheets to invoice clients because there numbers never made sense and one little error (like the signal dropping out and checking in late) and your whole payroll for that month is out.

The whole system was useless - we’ve moved to a new platform now which is working fantastically.

DO NOT USE! AVOID AT ALL COSTS!!!

Great and so easy to use. I liked as soon as I logged in :)

Oncare is doing well with their support. They are available to troubleshoot and are responsive. Their aim is your success to navigate the portal. Thank you Oncare!

Absolutely brilliant company to work with, the platform is amazing and functional, Customer service is 5 stars, a real pleasure working with, will definitely be with them long term, after sales is brilliant also after care, I highly recommend, very flexible and exceptional good value.

Chief Operating Officer Pegasus Care Services

We have been using On Care for a few years now and have found the system works well for us. It is relatively easy to use and gives us the information we need to run our business well.
We have had help from the tech team and Abdul in the past few months after we asked if they could make a slight adjustment to the invoicing section. They have been amazing and very efficient. Thank you guys, we really appreciate everything you have done.

Fantastic app, easy to use. The team continue to develop new features that are very useful. This platform enables you to have all documentation in one place.

Having support when needed has been amazing as having used oncare in the past for a previous company i didn`t know all the features it can do. Now i know it can be used for so much more and will be adding more features hopefully in the near future. Our main contact Abdul has been amazing and so patient and so friendly thanks again Abdul keep up the great work.

Very good product

We have used Oncare since we started trading in 2019.

We have developed a good rapport with the Oncare team. They listen to any suggestions which we, the users make, and spend time improving the app to take account of our suggestions.

Most definitely customer led.

Five stars.