We’ve been a client for six years and have always received excellent service. Even as a small business, we’re treated professionally and with real care. The team is knowledgeable, responsive, and a... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Always great service from Bluebell. They've improved our IT infrastructure and security, and always fix the day-to-day IT issues quickly and effectively.
Avoid at all costs!!! Its so bad it feels like a scam company!! They will lie and tell you all sorts of stories to get you to sign. Be especially careful of a salesman called MJ who will lie and tell... Zobacz więcej
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It’s been a pleasure working with Bluebell over the past few years. We’ve built a great relationship with Ben, Waj, and the entire helpdesk team. They’ve always been responsive, helpful, and incredibl... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Bluebell IT is a leading provider of information technology solutions for businesses of all sizes. With a growing team of highly-skilled strategic thinkers, Bluebell IT offers a wide range of services including network design and implementation, software development and specialist IT consulting. Cyber security is at the forefront of all we do; we are Cyber Essentials Plus Certified, offer tailored Microsoft Azure & Google Cloud Services and we are certified partners of Cisco, Dell, Microsoft (Silver), Acronis, Last Pass, Gamma (Gold) & HP. Our expertise and dedication to delivering innovative solutions enables businesses to optimise their processes, enhance their productivity and stay ahead in today's rapidly evolving digital landscape. All support calls are handled directly by our dedicated locally-based team of trained support staff - you get immediately through to someone you know who knows your business. We take a customer-centric approach, understanding your unique needs to provide bespoke solutions that save time and drive revenue, because IT is ultimately about people not computers - your people and your customers.
Dane kontaktowe
1 Briary Barn, Blisworth Hill Farm, NN7 3DB, Blisworth, Zjednoczone Królestwo
- 01908 044202
- ben@bluebell-its.com
- wearebluebell.co.uk
4,2
Dobra
28 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Inni użytkownicy przeglądali również
Supportive and positive IT company
Supportive and positive IT company. Happy and able to support our business needs.
20 grudnia 2024
Opinia niezależna
Odpowiedź od Bluebell IT Solutions
Thank you for the positive review. It's been a pleasure supporting your business and great working with you and the team.
Thanks,
Team Bluebell
5* IT Support
After years of "self IT management" we saw some rapid expansion with our IT requirements and quickly realised that although we weren't spending money on IT, we were eating into our staffs valuable time and in-effect indirectly paying for what was really a second rate service as we only knew the basics, or what Google would help us with!
We took on Bluebell IT as our provider in 2023 and since then we have had nothing but stress-free IT! If something breaks or isn't working, Bluebell are on hand to diagnose and resolve the issue. Being a local business, on the rare occasion issues can't be sorted remotely the team are quickly on the road to help us in person.
They have helped us upgrade hardware, software, implement top level security and data backup and much more. With Bluebell IT as our provider we rest easy knowing that should the worst happen, they are on hand to help and guide us through it.
23 września 2024
Opinia niezależna
Odpowiedź od Bluebell IT Solutions
Thank you for the kind review. The team here takes great pride in the work we do, and feedback like yours motivates us to continue delivering the highest quality of service. Thank you for choosing Bluebell IT Solutions, and we look forward to continuing our successful partnership.
Fully recommend
We have worked closely with Bluebell IT Solutions for a number of years. Throughout we found them to be extremely knowledgeable, friendly and very responsive. Would highly recommend.
7 czerwca 2024
Opinia niezależna
Odpowiedź od Bluebell IT Solutions
Thank you for taking the time to leave such a positive review! We greatly appreciate your kind words and are delighted to hear about your ongoing satisfaction with Bluebell IT Solutions.
It's fantastic to know that you find our team knowledgeable, friendly, and responsive. We strive to provide the best possible service, and your feedback reassures us that we are on the right track.
We value the relationship we have built with you over the years and look forward to continuing to support your IT needs. Thank you for your recommendation and for being a valued customer.
Great company
Bluebell are a very experienced high level IT solutions company.
Their staff are very professional and they will help and support with all queries.
We have been a customer of bluebell for a few years and have never had any issues. Wouldn't hesitate to recommend them.
31 maja 2024
Opinia niezależna
Odpowiedź od Bluebell IT Solutions
Thank you so much for your wonderful review! We are thrilled to hear about your positive experiences with Bluebell. Our team takes great pride in providing high-level IT solutions and exceptional customer service, and it’s rewarding to know that our efforts are appreciated.
Your kind words about our staff’s professionalism and our support services mean a lot to us. We are grateful for your loyalty over the years and are delighted to have you as a valued customer.
Thank you once again for your recommendation and for choosing Bluebell as your IT solutions partner.
Avoid at all costs!!
Avoid at all costs!!! Its so bad it feels like a scam company!! They will lie and tell you all sorts of stories to get you to sign. Be especially careful of a salesman called MJ who will lie and tell you there are 30 days cooling off when there isn't and also pretend to book in the install when he really hasn't. As soon as you sign they go quiet and the salesman becomes uncontactable. Customer service is completely incompetent and wouldn't even offer an apology for being given misinformation they just get snotty and send an invoice anyway. AVOID!!
23 maja 2024
Opinia niezależna
Odpowiedź od Bluebell IT Solutions
We are disappointed to read your review and are sorry you feel so strongly about your engagement with Bluebell. I have looked in detail into the order you placed with Bluebell and the timeline for our engagements was as follows;
1) You signed the order on the 23/05.
2) At 12:12 on the 24/05 a member of our Operations team attempted to complete a verification call with you, this is a call where we confirm with a client what they have signed up for, the costs, the tenure and deployment schedule, this is our standard practice so as to ensure there is no ambiguity as to what you have contractually committed to. You refused to complete said verification call.
3) As a result, we emailed you at 12:56 on the 24/05 with the details we would typically complete on a verification call.
4) Our standard SLA from signature to deployment is 10 working days, this is to enable our team to verify the order, complete the system build, request the number port and schedule an engineer to undertake the installation, despite this, due to your confusion around the deployment schedule, we had arranged an engineer to complete the installation on the 29/05, you refused this and cancelled the order. This would have meant we would have completed the installation within 3 working days (bank holiday on 27/05), well under our SLA.
I have spoken with the sales consultant who has been with Bluebell for a number of years and I am happy that at no stage did he or would he have advised that installation would happen next day, to my knowledge no telecoms company would offer this as it is simply not practical due to the work involved and resource required. The reason for the invoice was because we had ordered the equipment and licences based on the contract you had signed but subsequently cancelled and there is no cooling off period for a limited company when signing a legally binding contract.
We have been trading since May 2016 and I can assure you that we are not a scam company.
As stated, I am genuinely sorry you are unhappy about your dealings with Bluebell and am happy to discuss this with you on a telephone call or a visit to your site so as to validate all of our engagements as we retain records of these on our CRM so as to ensure that there is complete transparency between ourselves and our clients.
Great company to have as IT support
I've had the pleasure of having the team at Bluebell IT as our for IT support for some time now, and they have consistently provided exceptional service. Their response times are quick, ensuring that any issues we encounter are resolved fast and efficiently. They are always professional and friendly and expertise of their staff make them stand out. Highly recommend Bluebell for anyone in need of reliable and effective IT services!
18 kwietnia 2024
Opinia niezależna
Odpowiedź od Bluebell IT Solutions
Hi Emir,
Thank you for the review. It's great working with you and all the team at Loop.
Thanks,
Ben
AVIOD AT ALL COSTS
AVIOD AT ALL COSTS - I was recommended to Bluebell by a friend. However my experience has not been polar opposite. The onboarding process was confusing due to personnel changes at the time of us coming on board (no fault of ours). The member of staff leaving the team after proposing all of the changes to out site causing mass confusion delaying in the work getting started, misunderstanding of what was going to happen. All the time never an apology just excuses to why it was our fault . The internet provided in our office is unable to support us as the strength is so weak. Despite voicing our concerns, we have had to add additional internet with another company in order for us to function as a business. When asking if we can leave the contract as it is unable to be used at all we have been footed with a £3.5K bill despite them being unable to provide the service that they have offered. I would avoid this company at all costs great sales tactics very poor performance.
16 kwietnia 2024
Opinia niezależna
Odpowiedź od Bluebell IT Solutions
Hi Christian,
Thank you for sharing your feedback regarding the challenges you experienced while working with us. We appreciate you taking the time to provide your perspective, as it allows us to identify areas where we can improve our processes and service delivery.
At Bluebell IT Solutions, we strive to maintain open communication and alignment with our clients throughout every project. In your case, it's clear that there were breakdowns in communication and collaboration on both sides, which led to misunderstandings and frustrations.
On our part, we acknowledge the following and have since rectified:
- The onboarding process was not as smooth as it should have been, particularly due to the personnel changes that occurred during that time.
- We should have ensured a more seamless transition and clearer communication to mitigate any confusion.
- Our project management and collaboration processes may have fallen short, leading to misalignments on scope, timelines, and expectations.
At the same time, we want to address some of the concerns you raised:
- Your availability and participation in scheduled service reviews and project discussions are crucial for aligning expectations and making informed decisions together.
- Introducing new team members to manage the relationship, without proper briefing on the project details and agreements can lead to further misunderstandings.
- Changing project requirements or making purchasing decisions outside of our recommended specifications can impact the overall outcome and introduce additional challenges.
- While we understand frustrations can arise, swearing and verbal abuse towards our staff is unacceptable and goes against the professional conduct we expect from all parties involved.
With regards to your internet services provided by our partner business (Bluebell Cloud Solutions):
- At your new site, it was recommended you take a business grade dedicated leased line, as fibre broadband was not available, but you chose to go for an ADSL service, which was not sufficient for your business needs - completely ignoring our advice.
- We also offered an alternative business grade 5G router with unlimited data - however you decided to go for a consumer 5G dongle from another provider, without a business grade firewall - again not fit for purpose.
- For termination costs which you have mentioned, a member of the Bluebell Cloud Solutions care team will be in contact, to discuss this directly with them and discuss any potential resolutions.
Moving forward, we are committed to learning from this experience and implementing improvements to our processes, particularly in the areas of communication, project management, and setting clear expectations from the outset.
Although we have dealt with each of these items separately, we're disappointed to see that you weren't able to raise with us your wider concerns before leaving this review. We will follow up with further email correspondence in due course.
Kind regards,
Team Bluebell IT
We had a contract for multiple mobile…
We had a contract for multiple mobile phones. A cap on date as requested was not placed on one of the devices and over £300 was racked up in costs. When I requested a refund for this, the company delayed dealing with it for months and eventually offered me 50% refund for a mistake they had made. I refused and was ignored for months until recently when another staff member reached out for sales. when I mentioned the refund had not been paid I was told I had not requested a cap and when I showed proof I had done so I was told I should not have waited to "claw back" the refund. This company is not acting as an honest broker. I am now initiating a small claims court case against them.
15 kwietnia 2024
Opinia niezależna
Odpowiedź od Bluebell IT Solutions
Hi, You have left this review for the wrong company. You need to leave this for Bluebell Cloud Solutions not Bluebell IT Solutions which is a separate company. Bluebell IT Solutions does not do mobile phone contracts.
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