Paying 40€ for return from Europe (Germany) feels like a scam! I*ve never experienced such kind of service before. Fun fact returning it from US to UK seems even cheaper. Should have think twice b... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Quality clothing and fantastic customer service. I had an issue with an online order where I had entered a £130 gift card at checkout and it appeared to have been successfully applied, but I was su... Zobacz więcej
Had an issue regarding a loss item that was delivered but probably stolen without me providing a signature. Without question the team at WAX replaced the item whilst the case was being investigated. E... Zobacz więcej
Wax London Customer Care made tremendous efforts to locate and send me an item to match a local outlet Wax purchase. Throughout the process the staff were courteous and sent me regular updates as t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.
Dane kontaktowe
10-11 Greenland Place, NW1 0AP, London, Zjednoczone Królestwo
- customercare@waxlondon.com
- waxlondon.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 8% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Subtle, Timeless, Statement Pieces!
Wax London has been consistently in my rotation the last 2 years. All of their products are well made, versatile, timeless with just a touch of their "signature" flare to make it interesting.
Their Whiting Overshirt always gets me compliments from strangers asking where I got it from.
My most recent item I got from them is a crochet button down shirt. The quality and attention to detail is outstanding. My first time wearing it over the weekend I counted 6 unsolicited compliments when going about my day.
They make statements!

Odpowiedź od Wax London

Odpowiedź od Wax London
I asked Wax London for some product…
I asked Wax London for some product advice, instantly they replied in a friendly and helpful manner, I have purchased a few products lately from the brand that are of exceptional quality for the money and look even better in my opinion than the photographs depict. A great store, product and service, highly recommended.

Odpowiedź od Wax London
Can shop with confidence
Super straight-forward *human* interaction dealing with Wax Customer Care team. Will definitely shop with them again.

Odpowiedź od Wax London
Most excellent customer support I’ve…
Most excellent customer support I’ve worked with. Had zero issues with exchanges and returns. Clothing is also very high quality!
Lovely item
Lovely item. Had an issue with it several months after purchase and wax responded quickly to resolve it. Would purchase from them again
I love Wax
I love Wax! The quality of the clothes is incredible, i love the simple and elegant style, and their customer services is unmatcched.

Odpowiedź od Wax London
Customer service is excellent
Customer service is excellent. Unheard of response times. Talk to a real human. Resolve the issue immediately.

Odpowiedź od Wax London
Customer Service and Quality!
Loved the customer service! It was so easy to deal with and fast in response as well. I was worried about my order issues I had since I'm located outside of the UK, but the customer service and support I received was super helpful! The coat quality is superb by the way!!

Odpowiedź od Wax London
Top quality customer service … and clothes
I loved the clothes - excellent quality. Sadly my son didn’t, so I had to return them. Customer service was absolutely excellent - much better than I expected or have received from bigger brands.

Odpowiedź od Wax London
Excellent customer service
Excellent and fast customer service to resolve issue with Overshirt. No quibble replacement arrived within 24 hours. All of which made up for the initial disappointment. Thanks

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Really good clothes
Really good clothes. Nice quality, great fit. Great smart casual style

Odpowiedź od Wax London
Excellent quality overshirt
Excellent quality overshirt, lovely colour and fit. Sent extremely quickly just before Christmas. Had some questions and the customer care team got back to me instantly. I will definitely shop at Wax again.

Odpowiedź od Wax London
Quick and easy returns/exchange process
Bought two overshirts on sale that were too small. I contacted their customer service team who wrote back immediately with a return shipping label from US to London and they went on and processed the exchange as soon as I dropped the package off with DHL. All around the holidays!

Odpowiedź od Wax London
The customer service team were…
The customer service team were responsive and so helpful in spite of a Royal Mail issue!

Odpowiedź od Wax London
Customer Care very helpful!
I plan to buy a jacket for my son for a Christmas present. I had a few questions regarding the sizes. I contacted the Customer Care and they were very prompt and friendly with their replies. And this information is helpful in making the purchase decision.

Odpowiedź od Wax London
Great product and fantastic customer…
Great product and fantastic customer service. Thank you 👍

Odpowiedź od Wax London
25 euros to return just one item
I had to return one of the items. The return price is incredibly high : 25 euros from France to the UK for just one item. How can you charge 10 euros to ship a single item when you sell it, and more than twice as much for a return ? I'll never buy anything from Wax ever again.

Odpowiedź od Wax London
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







