I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved. Recomm... Zobacz więcej
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Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away... Zobacz więcej
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Terrible company ordered a product then found out my partner had already purchased me one From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listene... Zobacz więcej
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Informacje dotyczące firmy
O Wavesupboards
Napisane przez firmę
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Dane kontaktowe
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Zjednoczone Królestwo
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Doskonała
1 tys. recenzji
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely brilliant sup
Absolutely brilliant sup, well made, looks great and me the wife and kids love it, will definitely be looking to get another one
19 sierpnia 2025
Odpowiedź od Wavesupboards
Hi Michael,
Thanks so much for the great review!
We’re thrilled to hear you and the whole family are loving your SUP, it’s always awesome to know our boards are helping create fun memories out on the water. Great to hear it’s been a hit with everyone!
Whenever you’re ready to add another one to the collection, we’ll be here to help you find the perfect fit.
Wishing you many more adventures!
Best regards,
Esther @ Team Wave
Excellent board and service.
Excellent board and service. Delivery was as estimated. Very easy to get the board up and going. The board was for my wife, a 40th anniversary present. She loves boarding and has been a few times with one of our daughters in the Lakes and now in the Broads where she used it for the first time on a six mile paddle from Beccles up to the Lock Inn where I had run to. We had a drink and they headed back to Beccles Quay. I had to jog. As I haven't got a sup yet. Still time. She plans to explore the Peak District where we live. Boarding past Chatsworth House and down the Derwent from the famous Derwent Dams, where the Dam Busters flew to practice before heading to Germany.
19 sierpnia 2025
Odpowiedź od Wavesupboards
Hi Mark,
Thank you so much for your wonderful review, we absolutely loved reading about your wife's anniversary gift and her first adventures with the board!
It sounds like she’s already making incredible memories with it, from paddling through the Broads to planning trips through the beautiful Peak District.
We’re so pleased to hear that everything arrived as expected and that the board has been easy to set up and enjoy. Thank you again for choosing us for such a special occasion and when you're ready for your own SUP, we’ll be here to help you find the perfect one!
Wishing you both many more adventures ahead.
Best regards,
Esther @ Team Wave
24 days standard delivery time.
Ordered a board that was instock on Saturday, DPD next day, so realistically delivered Tuesday/Wednesday. Emailed them just to check, and estimated delivery date is the 22nd of September, 24 days after order. Their response was " Thanks for getting in touch — I’m sorry for the confusion. Our records show this item is on the merchant’s current fulfilment schedule and isn’t set to dispatch immediately. Because of that, the DPD next-working-day service can’t apply to this purchase even though it was placed on a Saturday. The merchant’s expected dispatch is around mid-September" and instead of offering options like different board or discount, like a good customer service team. They simply offered refund or i could wait.
They could have given me alternatives for a quicker delivery anything but they didnt.
So, I'll be getting a refund and buying from anyone else.
2 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi Jason,
Thank you for taking the time to share your experience and we're truly sorry for the disappointment and frustration caused by the delay and lack of proactive support.
We completely understand how frustrating it is to place an order with the expectation of next-day delivery, only to later find out that the item wasn’t available for immediate dispatch. We also recognise that our response could have been more helpful, particularly in offering alternatives or faster solutions.
Please know that we’ve requested your information through Trustpilot so we can reach out to you directly and make this right. Your feedback has also been shared with our customer service team as we work to improve both our communication and how we handle situations like this going forward.
We’re very sorry to lose your business this time, but we genuinely appreciate you bringing this to our attention and hope we’ll have the opportunity to provide a better experience in the future.
Best regards,
Esther @ Team Wave
Good price and board arrived quickly
Good price and board arrived 3 days before it was due.
Well packaged and complete.
Have only had chance to blow it up to check as too busy at present to try it on the water
I have been SUP for many years
18 sierpnia 2025
Odpowiedź od Wavesupboards
Hi Paul,
Thanks for taking the time to leave us a review!
We’re glad to hear your board arrived ahead of schedule and in perfect condition. It’s great to know everything was complete and well packaged. As an experienced paddler, we hope the board lives up to your expectations once you get a chance to take it out on the water!
When you do, we’d love to hear how it performs for you.
Best regards,
Esther @ Team Wave
Good quality paddle board at a great…
Good quality paddle board at a great price. Delivered promptly and everything packed well. Instructions clear and easily as good as our more expensive paddle boards.
18 sierpnia 2025
Odpowiedź od Wavesupboards
Hi Karen,
Thank you so much for your great feedback!
We’re delighted to hear that you’re happy with the quality of your paddle board and found it to be excellent value. It's also great to know everything arrived promptly and well-packaged, and that the instructions were clear and helpful.
Wishing you many great paddling adventures ahead!
Best regards,
Esther @ Team Wave
Superb quality
Superb quality! Feel solid and sturdy .
Took my wave tourer paddle board on the river with my son and enjoyed every minute!
Highly recommended!
18 sierpnia 2025
Odpowiedź od Wavesupboards
Hi Vitaliy,
Thank you for the fantastic review!
We’re so happy to hear you're loving the quality of your Wave Tourer paddle board and that you had such a great time out on the river with your son , sounds like an amazing day! 😊
Thanks for the recommendation, and we hope you enjoy many more adventures on the water!
Best regards,
Esther @ Team Wave
Great personal service
Great service, been supportive throughout the decision of what size and type of SUP to get.
Also helped me to swop the colour of the boards last minute too.
Sophie was quick and responsive and knowledgeable both about the product and the processes involved.
1 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there,
Thank you so much for your kind review!
We're thrilled to hear that you had a great experience with us and that Sophie was able to support you throughout your decision-making process. It’s great to know she could help with the last-minute colour swap and provide the information you needed , we’ll be sure to pass on your lovely feedback to her!
Wishing you lots of fun out on the water with your new board!
Best regards,
Esther @ Team Wave
Great boards…
Great boards (now have 2) just a slight issue with communication via email, 2 people answering the same question but with different answers, would have been so much easier if the was a contact phone number.
18 sierpnia 2025
Odpowiedź od Wavesupboards
Hi Mark,
Thank you for your review and for choosing us again, we’re so glad to hear you're enjoying your boards!
We’re really sorry to hear about the confusion with our email communication. That’s definitely not the experience we aim to provide, and your feedback is incredibly helpful in improving how we handle customer queries. We understand how a direct phone line could have made things easier, and it's something we're actively considering to enhance our support.
If there’s anything still unresolved, please feel free to reach out, we’ll make sure you get a clear and consistent response.
Thanks again for your support!
Best regards,
Esther @ Team Wave
Great website easy to use and with…
Great website easy to use and with great prices. Also great support from chat especially from Sophie
1 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi Gary,
Thank you so much for your kind words! We're thrilled to hear you found our website easy to use and appreciated our competitive prices. It's especially great to know Sophie was able to support you so well , we'll be sure to pass along your lovely feedback to her!
If there's anything else we can help with in the future, please don’t hesitate to reach out.
Best regards,
Esther @ Team Wave
Great quality and excellent value for money
Absolutely brilliant paddleboard and quick delivery. First time using one and had it up in 10 mins, the family loved it and will definitely be used a lot! Quality is fantastic and after looking at quite a few I'm so glad we went with this one and the on sale price was ideal. Overall very happy!
Their customer care is great, I would like to get their buoyancy aid asap and Esther was very helpful and replied very quickly.
31 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you for such a fantastic review! 🌟 We’re over the moon to hear your paddleboard was quick to set up and such a hit with the whole family — that’s what it’s all about! 🏄♀️💦 Great to know you found the quality and value spot on too. We’ll pass your kind words on to Esther — she’ll be so happy she could help. Wishing you endless adventures on the water! 🌊✨
Kind regards
The Wave Team
Customer service
Sophie couldn’t have been more helpful. Great customer service.
28 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you for your kind words! 🌟 We’re so pleased Sophie could help — she’ll be thrilled to hear your feedback. Great customer service is what we aim for every time! 🙌✨
Kind regards
The Wave Team
Same day reply and resolution
Esther provided an incredible same-day response to my email inquiry.
I had paid for two paddleboards to be delivered by DPD, but only one was in stock. Esther was amazing and quickly arranged for the in-stock board to be shipped immediately and scheduled the second one to be sent as soon as it's back in stock.
Her help was invaluable and I really appreciate her fantastic service.
30 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you so much for sharing your experience! 🌊 We’re delighted to hear Esther was able to provide such a quick resolution and keep everything on track for your paddleboards. She’ll be so pleased to know her help made things easier for you. Wishing you lots of fun on the water once both boards have arrived! 🏄♂️✨
Don't forget to tag us in your photos when out on the water
Kind regards
The Wave Team
I contacted Wave to find out whether kit was compatible
I contacted Wave to find out whether one item of their kit was compatible with another of their SUPs, as it didn't explicitly say so on their website, and they were quick and helpful with their response. Thank you, Esther!
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thanks so much for your lovely feedback! 🌊 We’re happy to hear Esther could help answer your compatibility question quickly and clearly. We’ll pass your thanks along to her — she’ll be delighted! Wishing you plenty of fun out on the water with your SUP! 🏄♂️✨
Dont forget to tag us in your pictures while using your SUP
Kind regards
The Wave Team
Odpowiedź od Wavesupboards
Hi Carl,
We are really pleased you like your Board.
Please don't forget to tag us on social media when out using the board.
Have Fun
The Wave Team
Superb Service!
Service was great!
Board superb quality and fun!
Thoroughly recommend WaveSupBoards!
22 lipca 2025
Odpowiedź od Wavesupboards
Hi Patrick,
That's great to hear you had great service,
Please do not forget to tag us when out using your board
Have fun!!
The Wave Team
Wonderful customer service
Wonderful customer service
I bought a leash and it came quick for my next water activity.
I used it a few times and did a great job for me.
Unfortunately yesterday I had a hard fall in the water and the leash did not resist the tension. I took a photo and email customer services last night and this morning I got a reply that a new one had been posted to me..... I was shocked in a positive way, expecting to have to argue etc.... great experience
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you so much for your kind words! We're really sorry to hear about the issue with your leash, but we're glad we could resolve it quickly for you. Our goal is always to provide fast, fair, and friendly support—so it's great to hear we delivered that for you! We appreciate your trust and hope your next adventure goes smoothly.
Happy paddling!
Outstanding company and customer service
We purchased a wave voyager and got a puncture on the seam of the floor we contacted wave out of hours to see if we could get a replacement and received a message back within an hour from Sophie offering support, after just a few photos and emails they are sending out a new floor free of charge as its within warranty, can't praise them or their customer service enough, would highly recommend their kayaks to anyone, great product, great company, outstanding customer service thank you
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Wow—thank you so much for your amazing feedback! We’re so pleased to hear Sophie was able to support you quickly and get things sorted without hassle. It's incredibly important to us that our customers feel looked after, especially when something unexpected happens.
We truly appreciate your kind words and your recommendation—it means the world to us. Wishing you many more smooth and fun adventures on the water with your Wave Voyager!
All the best,
– The Wave Team 🌊
Absolutely over the moon with our SUP
Absolutely over the moon with our SUP, quality of the board is great well made can’t fault it, delivered in 2 days well happy with our purchase will definitely be getting another in the near future to add to the collection, customer service from Sophie has been excellent
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
We’re absolutely thrilled to hear you’re loving your SUP—thank you for the fantastic review! It's great to know the board arrived quickly and lived up to expectations in both quality and performance. Sophie will be chuffed to hear your kind words too!
We can’t wait to help you add to your collection when the time comes. Until then, enjoy every moment on the water!
All the best,
– The Wave Team 🌊
Board great, pumps poor.
Loving the design and stability of my Wave Woody but I'm on my third pump! Quality of the board appears to be really good but the pump supplied is not fit for purpose. The customer support (Jessica & Antias) has been excellent in responding, sending out new pumps and actioning a small refund. Hopefully No.3 will be up to the job 🤞
4 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you for taking the time to share your experience—we really appreciate your honesty. We're so glad you're loving the design and stability of your Wave Woody, though we’re sorry to hear about the pump troubles. That’s certainly not the experience we aim to deliver.
It's great to know Jessica and Antrias were able to support you quickly and get things sorted. We'll continue to work hard on improving every part of the experience—fingers crossed pump number 3 is the winner! 🤞
Thanks again for your patience and support,
– The Wave Team 🌊
Change of order
Having placed an order, I changed my mind from the Cruiser to the Tourer. Sophie was so helpful in changing the order and made the whole process super easy. Thank you so much Sophie for your help & I very much looking forward to getting out on the water on my new SUP.
Would highly recommend. Thank you!
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello there,
Thank you so much for your kind words! We’re thrilled Sophie could help make the change easy for you. We hope you have an amazing time out on the water with your new Tourer SUP — it sounds like fun!
Thanks again for recommending us, and enjoy your paddle boarding adventures!
Best regards,
Antria @ Wave Team
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