I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved. Recomm... Zobacz więcej
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Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away... Zobacz więcej
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Terrible company ordered a product then found out my partner had already purchased me one From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listene... Zobacz więcej
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Informacje dotyczące firmy
O Wavesupboards
Napisane przez firmę
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Dane kontaktowe
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Zjednoczone Królestwo
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Doskonała
1 tys. recenzji
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bought a paddle board
Bought a paddle board, delivery was quick to be fair but oh my god…the return process! I needed to send it back straight away, their return policy states it has to happen within 14 days of purchase. Sent it back within 4 days….at my cost. Their return address is unclear, send it to ‘this’ address even though you bought it from somewhere different and their HQ is another address and there correspondence emails are always sent from someone different with generated email responses.
1 month later and threatening credit card and small claims legal action I finally got a refund. If you know what you want I would say it’s an acceptable company to use but otherwise stay well clear as you won’t get any help when returning. Shame companies take this stance when people spend hard earned money on products and want a simple return process. Won’t use again.
4 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
We’re very sorry to hear about your disappointing experience with our returns process. This is certainly not the level of service we aim to provide. While our policy requires returns within 14 days, it should never have been so confusing or frustrating for you to arrange, and we apologise for the unclear communication regarding addresses and emails.
We’re glad your refund has now been processed, but we completely understand your frustration with the delay. Please be assured that we are reviewing our returns process and communication procedures to make them clearer and more efficient moving forward.
We value all feedback, even when it’s not positive, as it helps us improve. Thank you for taking the time to share your experience.
Best regards,
Top quality Boat and Customer Services
After reading/watching many reviews I went for the wave Navigator directly from Wave website. The ordering process and updates regards the shipment (pre-order) was great and actually arrived before the estimated date. When the boat arrived and had the maiden trip, couldn't be happier with the quality, stability and accessories. A massive thanks to Sophie from customer services who was and still is excellent answering all of this newbie here questions promptly. These all together confirms that I have made the right choice!
18 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you so much for your fantastic review! We’re thrilled to hear that your Wave Navigator has exceeded your expectations and that the ordering process and pre-order updates were smooth.
It’s great to know that Sophie was able to support you and answer all your questions — we’ll be sure to pass on your kind words to her. Your feedback really means a lot to us and confirms that we’re doing our best to provide both top-quality products and customer service.
Enjoy many amazing adventures on the water!
Best regards,
The Wave SUP Boards Team
Excellent customer service and peace of mind
The customer service from the team at Wave, with a particular shout out for Jess, Sophie and Antria who have spent a significant amount of time answering my many, many questions, has been phenomenal. If you are thinking of buying a paddleboard or kayak and want the reassurance that there will be a team on the end of an email, who will respond quickly, answer your questions fully and any issue dealt with promptly then I wouldn't shop anywhere else.
16 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you so much for your fantastic feedback! We’re thrilled to hear that Jess, Sophie, and Antria could provide the support and reassurance you needed. Your kind words mean a lot, and we’ll be sure to pass them on to the team. We truly appreciate you taking the time to share your experience and are delighted to know you feel confident shopping with us!
Order update request - great service
I contacted support with a query about the delivery status of my order and Sophie was able to get me the answers i needed very quickly. Response time was excellent and the support i received was very personal which is a refreshing change compared to some other web chats i have used.
16 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you so much for your kind words! We’re delighted to hear that Sophie could provide quick and personal support regarding your order. She’ll be thrilled to see your feedback. We really appreciate you taking the time to share your experience and are glad we could make the process a positive one!
Handled the query very professionally
Handled the query very professionally, even though i could find the photos Sophie was very patient with me.
15 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you so much for your feedback! We’re delighted to hear that Sophie could assist you patiently and professionally. She’ll be thrilled to see your kind words. We really appreciate you taking the time to share your experience!
Great customer service
I had a great experience with Wave.
They sent my paddleboard out really fast and I was impressed with how it arrived. Unfortunately it did have a little fault on the board, but when I contacted them they dealt with it really fast and sent me out a new board straight away.
They respond very fast on email. I was very impressed with the whole experience
11 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you so much for your kind words! We’re delighted to hear that your replacement board arrived quickly and that our team could resolve the issue promptly. It’s great to know you were impressed with the whole experience. We really appreciate you taking the time to share your feedback!
Antria was great at communicating…
Antria was great at communicating throughout. Brilliant customer service and brilliant product.
11 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you so much for your kind words! We’re thrilled to hear that Antria provided excellent communication and that you’re happy with both our service and product. We really appreciate you taking the time to share your experience!
Brilliant board and great customer service
I bought a Wave Tourer paddleboard around two years ago and it has been fantastic. It is sturdy, stable, and still going strong after plenty of use.
The website looks great and really easy to use, and whenever I have had questions the customer service team have been quick to respond. I spoke with Esther, who was especially helpful and friendly. It is reassuring to know they stand behind their products.
I will definitely be buying more from Wave in the future. Highly recommend them.
11 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Wave Tourer paddleboard has stood the test of time and that Esther and the team have been so helpful. It’s fantastic to know you find our website easy to use and our support reassuring. We really appreciate your recommendation and look forward to welcoming you back for your next purchase!
Great customer service. Great Board.
4 stars because there have been some issues.
Customer service: 5 stars
Board Quality, ride experience: 5 Stars
Included accessories: 3 stars
Things don't always go perfectly which is why customer service is so important.
Sophie and the customer service team have been helpful, quick to respond and focused on a positive resolution.
As for the products, the board is amazing to ride but the paddle, pump and bag haven't been great. I'm looking forward to getting the carbon pro paddle and I'll buy a different pump. Perhap Wave could do more to upsell the bundles.
10 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you for your detailed feedback! We’re delighted to hear that you’re enjoying the board and that Sophie and our customer service team were able to provide quick and helpful support. We appreciate your thoughts on the accessories and upselling bundles—they’re really valuable insights for us as we look to improve our products and offers. We truly appreciate you taking the time to share your experience and hope you enjoy your new carbon pro paddle!
Review done Sophie
Review done Sophie.
Loved the cruise 11.6 ft board, very glad I took the advice from a friend about board quality. Being 18 stone the board handles my weight very well, even managed to have my daughter on at same time (8 stone)
7 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thank you so much for your feedback! We’re thrilled to hear that the Cruise 11.6 ft board is handling both you and your daughter so well. It’s great to know that the advice from your friend paid off, and we really appreciate you taking the time to share your experience!
Sophie was very helpful in sorting out…
Sophie was very helpful in sorting out a big problem I had with purchase, I explained the problem she was very reassuring and ordered a replacement which I should get in the next few days
8 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thanks so much for sharing your experience! 🌟 We’re thrilled Sophie could help sort out the issue and get a replacement on the way – she always loves making sure our Wave customers feel supported and reassured. 🛶💦
We hope your new item arrives quickly and you’re back to enjoying it in no time. Thanks again for trusting Wave – we’re always here if you need anything! 💙
Best regards,
The Wave Spa Team
Slight issue with the board on…
Slight issue with the board on delivery. However great customer service especially from Sophie who sorted everything out. 👍
8 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thanks so much for your review! 👍 We’re glad Sophie could step in and sort everything out quickly – she really loves helping our Wave customers get back to enjoying their boards hassle-free. 🏄♂️💦
We appreciate your patience with the delivery hiccup and hope you’re now fully enjoying your board. Can’t wait to see you back for your next adventure! 🌊
Best,
The Wave Spa Team
Amazing response from Sophie in Wave…
Amazing response from Sophie in Wave Customer Support. Even though I brought my Wave Navigator Kayak second hand and not from Wave direct she was more than helpful in her reply to my questions regarding parts that I wanted to purchase from their excellent Website. Very happy with Wave's quick and Concise response. Thank you Sophie
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Thanks so much for taking the time to share your experience! 🌟 We’re thrilled Sophie could provide such quick and helpful support, even for your second-hand Wave Navigator kayak. She’s always happy to assist our customers with parts, tips, and guidance – it’s what makes the Wave team proud! 🛶💦
We’re glad you found our website easy to use and our responses concise. Enjoy your Wave Navigator, and we can’t wait to help you again whenever you need parts or advice! 💙
Best regards,
The Wave Spa Team
Excellent boards
Excellent boards. We now have three of them in the family - brilliant value, good stable and hardy boards that have given us hours of entertainment as both a children’s “make shift” diving board and as paddle boards. Customer service has remained excellent throughout the years - responsive in their delivery and when addressing customer queries. I would have no hesitation in using wave (we are colour matching the set of boards now ;0).
6 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Wow – three Wave boards in the family! 🎉 We’re thrilled to hear they’re giving you hours of fun as both diving boards and paddle boards. It sounds like your family is making the most of every splash! 💦🛶
Thanks for the kind words about our customer service too – we always aim to keep things smooth, responsive, and helpful for our Wave customers. Can’t wait to see your colour-matched set complete – that sounds awesome! 🌈
Happy paddling and splashing,
The Wave Spa Team
Great board
Great board, tracks really well and has lots of good features like the strap, bag, and pump. The customer service and delivery was great too.
19 sierpnia 2025
Odpowiedź od Wavesupboards
Hi Andrew,
Thank you for your fantastic review!
We’re so pleased to hear you’re happy with your board and its features, and that our customer service and delivery met your expectations. It’s great to know everything is working well for you!
Wishing you many enjoyable paddling adventures ahead.
Best regards,
Esther @ Team Wave
Sophie was amazing
Sophie was amazing with sorting my order and getting it dispatched to me as quickly as possible, I'd recommend them to my friends and family.
3 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi Sam,
Thank you so much for your kind words!
We’re delighted to hear that Sophie was able to help sort your order quickly and get it dispatched without delay. We really appreciate your recommendation to friends and family, it means a lot to us!
If you ever need anything else, we’re always here to help.
Best regards,
Esther @ Team Wave
The SUP Board is amazing
The SUP Board is amazing, I recommend whoever is doubting to buy from Wave, they need to do it immediately, their products are amazingly good at a good price, so don't be afraid, buy it now !
20 sierpnia 2025
Odpowiedź od Wavesupboards
Hi Dimitar,
Thank you for the amazing review and the enthusiastic recommendation!
We’re so glad to hear you’re loving your SUP board and that it’s lived up to expectations. It means a lot to us that you’re encouraging others to take the plunge too, we couldn’t have said it better ourselves!
Wishing you plenty of incredible adventures out on the water, and thank you again for the support!
Best regards,
Esther @ Team Wave
I've purchased two and already planning to buy more
I've purchased two SUPs from Wave and absolutely love them both. The buying experience was great on both occasions and I was mega impressed with the delivery time.
The Paddles themselves are gorgeous and easy to care for.
We often use them at the beach and they are easy to carry due to the carry straps. Also inflating them and deflating them is now just part of our beach trip. Not a hassle at all.
They look absolutely stunning on the water.
I do ensure that I look after them as described in the care instructions which were clear and helpful.
Big thumbs up here.
3 września 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi Jo,
Thank you so much for taking the time to share your experience, what an amazing review!
We’re thrilled to hear you’re loving both of your Wave SUPs and that everything from the buying process to the delivery exceeded your expectations. It’s great to know the paddles and accessories are making your beach trips even more enjoyable, and we couldn’t agree more, they really do look stunning on the water!
We also really appreciate you following the care instructions, it makes a big difference in keeping your boards in top condition for many adventures to come.
We look forward to being part of many more of your SUP journeys!
Best regards,
Esther @ Team Wave
Great value SUP
After being recommended this company by a family member, I am pleased to say the SUP is great! The product is reasonably priced, well-made and came with lots of handy accessories!
19 sierpnia 2025
Odpowiedź od Wavesupboards
Hi Ben,
Thank you for your lovely review and for trusting us based on your family’s recommendation!
We’re so glad to hear you're happy with your SUP and found it to be great value, well-made, and packed with useful accessories. That’s exactly what we aim for!
Wishing you lots of fun and memorable adventures out on the water and if you ever need anything else, we’re always here to help.
Best regards,
Esther @ Team Wave
Incredible company with love for their customers.
The customer service is fantastic and the products are of a really good quality. We have bought a paddleboard from wave which then came with all the accessories you could need! The rucksack to carry the paddleboard is also really thick which is unlike others I have seen.
When we had a slight problem with the fin getting stuck in the slot, Wave customer service were so very helpful and watched the videos I sent in and got a new one sent straight away so we weren't without our paddleboard adventures for long!
I have recommended Wave to all my friends and explained how great their communication, products and customer service are. I will definitely be purchasing from them again.
2 września 2025
Odpowiedź od Wavesupboards
Hi Joanne,
Thank you so much for your amazing review!
We’re absolutely delighted to hear how happy you are with your Wave paddleboard and the full set of accessories , especially the rucksack! It’s great to know the quality stood out and that you’ve already been out enjoying some paddleboard adventures.
We're especially pleased our customer service team could quickly resolve the issue with the fin, we know how important it is to keep those adventures going, and we really appreciate you sending over the video to help us get it sorted fast.
Your recommendation to friends means the world to us, and we’re so grateful for your support. We can't wait to help you with your next purchase!
Wishing you many more great days on the water!
Best regards,
Esther @ Team Wave
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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