Wave Internet Recenzje 

37
Wynik TrustScore: 2.5 na 5

2,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Wave is my internet provider, and it’s absolutely shocking, tv buffers, gaming lags out all the time it’s like it’s not strong enough to reach parts of the house even if you’re in the next room. Have... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Always worked well, up until recently when it keeps dropping out. Recently it won't come back online even after powering off etc as previously recommended. Tried to call but no answer. Sent two emai... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Have used Wave since moving home around 18 months ago. The speed is very average, but we knew that on signing up and it's largely been acceptable. We have had some issues more recently (last six mon... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

I've been on Wave for two months, and they've not really offered much better than my last provider. I've had over 75 outages since I joined (compared to my last provider, where I had one or two before... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca usług internetowych

Informacje przekazane przez różne źródła zewnętrzne

Wave Internet make superfast wireless broadband simple, affordable and available for everyone in Lancashire. Our service is simple; high speed internet, no cables, no techie speak… just reliable, fast internet to allow you to watch online movies, on demand TV, online gaming, stream HD videos, use Netflix… all at blistering speeds. Dedicated Wave wireless connection points have just been installed in your area. With no phone line needed, and no overseas call centres, what are you waiting for?!


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

37 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,3

Wszystkie recenzje

(37)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

A bit of belated review… but a long term user one.

This is perhaps a bit of belated review as I have been with Wave for over 3 years now. I live in the West Pennine Moors and had been a long suffering "customer" of TalkTalk, who were using Openreach infrastructure. The village I am in has aluminium cables, and is about 3 miles from the exchange, so the broadband speed was around 800 kbps. After giving up on any meaningful community engagement with Openreach I decided to go with Wave. I cancelled my account with TalkTalk (now, there's another long story about crap customer service!) and swapped over to Wave. I have not had to call Wave up for any issues at all over the intervening period. The connection has dropped out just once or twice over the 3+ years, but that could be counted on one hand, and has always come back on within a short time frame.

Overall I am so pleased that I switched, and now I just forget that I'm not using a cable connection anymore. Amazon Prime works a treat, as does Netflix and the other online catch-up TV services.

If you are getting fobbed off by your current broadband provider, then make the switch. Great service from a local company.

5 maja 2020
Opinia niezależna
Logo Wave Internet

Odpowiedź od Wave Internet

Thank you so much for taking the time to give such an appreciative reflection on our service.
Our aim is to differentiate ourselves by focusing on customer service and keeping our technology up to date in the background.
Thank you 😁

Oceniono na 5 z 5

Great service

Great service
Bespoke connection up and running within one week, from survey to installation
Fast, reliable, future proof service
(rather then only other option open to me - Zero future proof service of Fibre to Cabinet then 1960's copper wire to house via wooden pole with a phone line that you don't need but still have to pay for!!)

14 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Internet installation in West Pennine Moors

Survey was completed on Tuesday. Fully installed and operational on Saturday - amazing service. The installation was completed very professionally particularly in these trying times (due to Covid 19 restrictions) and our internet has now been transformed – we can use our Amazon Prime at last and my wife is over the moon as she can now facetime family and friends which is particularly pertinent at the moment. Also we no longer have to manage our time on the internet as the Plusnet signal could not manage more than one at a time! Communications spot on and no hanging on the phone waiting for someone to pick up. Pricing packages are very reasonable compared to Satellite competition.
A big thankyou to the Wave Team for a wonderful experience.

5 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Fantastic service from Wave internet

Fantastic service from Wave internet. 8 weeks ago they told us they can provide fibre broadband to our rural residents where BT have failed for years. Yesterday they completed the installation for everyone in the area who wanted it. We’ve all got great speeds and unlimited data! Amazing given the present coronavirus difficulties. If you live in Greater Manchester or Lancashire, don’t let BT tell you you can have fibre broadband. You can, just contact Wave Internet.

5 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Transformational!

Excellent & rapid service. Friendly & responsive. Minimal disruption with installation. Transformative download and upload speeds compared to previous provider. Perfect solution for rural areas. Thank you Wave Internet!

26 marca 2020
Opinia niezależna
Oceniono na 5 z 5

Hi friendly and reasonably efficient…

Hi friendly and reasonably efficient system seems to work well. Highly recommend

24 marca 2020
Opinia niezależna
Logo Wave Internet

Odpowiedź od Wave Internet

Richard, thank you for taking the time to give us a five star review. Our team have prioritised getting people connected in this unique C19 environment, Welcome to Wave

Oceniono na 5 z 5

Fantastic service

Fantastic service. Survey performed the day after making contact and line installed 3 working days later!! Speed as promised.

24 marca 2020
Opinia niezależna
Logo Wave Internet

Odpowiedź od Wave Internet

Richard, really appreciate you taking the time to write such kind words, thank you

Oceniono na 5 z 5

Excellent

Excellent, friendly and helpful. Efficient and professional.

18 lutego 2020
Opinia niezależna
Logo Wave Internet

Odpowiedź od Wave Internet

Tracey, thank you for taking to the time to leave us such a positive review.
Really appreciated.

Oceniono na 5 z 5

Sceptical but proved wrong

As a business owner I am completely reliant on the internet for my work. Where I live is extremely remote and I’ve massively struggled in the past. I am always skeptics about broadband companies as they’re always seems to be hidden fees but I’ve been pleasantly surprised. I am not in any way “techy” so didn’t understand the difference between cables and fibre but the guys were really patient and answered my rather blonde questions haha. I rarely write reviews but felt it was my duty to share in case any other young business owners needed a little extra guidance when choosing wave!

14 lutego 2020
Opinia niezależna
Oceniono na 5 z 5

A new era of TV & communication is available to us

Wave Internet suddenly became available to us & we couldn't be more impressed with their efficient service - staying late on a Friday to get the job done! We now have internet speed of 30mg, compared to the 1.2mg (max!) offering we had before from BT. We've also been able to cancel our monthly Sky subscription as previously, due to our location, it was the only way we could watch TV. Often we work from home, so internet is a high priority for us, it's a great relief that we can get on with our job. We highly recommend Wave Internet.

7 listopada 2017
Opinia niezależna
Logo Wave Internet

Odpowiedź od Wave Internet

Thank you for taking the time to post such a positive review of our services, we really do appreciate it.
Hopefully we can spread the word that there is an alternative to BT and the other big corporations.

Wave Internet

Oceniono na 5 z 5

Best customer experience I have EVER had

Best customer experience I have EVER had with a service provider. BT, Sky and many more could learn a lot from Wave Internet.
Cannot fault them in any way and unreservedly recommend Wave Internet.

15 sierpnia 2017
Opinia niezależna
Logo Wave Internet

Odpowiedź od Wave Internet

Mike, thank you for taking the time to pass on your positive feedback, it is important to us as a local company trying to show people that there is an alternative to the big companies who simply don't care.
Customer service is everything to us. Wave Internet

Oceniono na 5 z 5

Heard about Wave Internet from a friend

Heard about Wave Internet over the weekend, contacted them Monday, Tuesday they did site survey to see if broadband signal could be beamed to my house, Wednesday equipment fitted up and running by Wednesday Night, unbelievable. Really nice helpful people, just can't say how wonderful they have been and I would recommend their service. I now have gone from 2mb/s to 30mb/s absolutely fantastic.

16 czerwca 2017
Opinia niezależna
Logo Wave Internet

Odpowiedź od Wave Internet

Nigel.
Really appreciate the positive feedback and your taking the time to review.
Having suffered as BT customers ourselves, we set out with the aim of delivering an all round more customer focussed service, using new technology that has no connection to any BT infrastructure.
Like all new technology, it spreads through word or mouth.

Thanks

Neil

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