Watches of Australia Recenzje 86

Wynik TrustScore: 2.5 na 5

2,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I have purchased Maserati watch and tiny steel half circle inside it broken itself within 2months.

Reakcja na opinię

Oceniono na 2 z 5

I ordered a watch with the website and after a search i done, i came to know with exactly same website setup 2 different companies is operating. How Come? One is this company and the other company's n... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I'm very happy with my new watch! The best price possible, beautiful box, high quality and works like a charm. Package arrived fast, and the customer service is excellent! Highly recommend watches of... Zobacz więcej

Oceniono na 3 z 5

Edited: I received my watch today via DHL post, very happy with the product. Got exactly what I saw on the website also satisfied with the way they comminicated regarding the parcel arrival details... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

86 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 80% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Refused full refund for faulty watch…

This website sell faulty watches and refuse refunds when requested. Customer service will only offer repair and postage back and forth is at customers expense.

5 stycznia 2023
Opinia niezależna
Logo Watches of Australia

Odpowiedź od Watches of Australia

Hi again Lianne, I am very sorry you feel this way. You placed your order on the 26th of November, received it on 1st December. You emailed us on the 25th of December (a month later) that the watch is faulty.

We process refunds if customers received the watch faulty and informed us within 14 days. But you informed us a month later, and we offered to exchange / replace the item but you refused.

As mentioned to you by email and WhatsApp chat, we are more than happy to replace the product for you.

Submitting multiple reviews based on false information and anger really does effect our business. We have a full quality control team that asses each and every package before fulfilment, and I assure you we never sell any faulty watch. We pride ourselves on providing excellent customer service and we're sorry to hear that you didn't have a great experience with us.

Again, we are more than happy to send you a replacement, please get back to us and let us know if you would like to proceed with the replacement or exchange.

Thank you

Oceniono na 1 z 5

watches of Australia is scam

I bought a watch from watches of Australia. I asked them is it original or fake or used and they said watch is 100% original and brand new. I was pretty happy for getting my favourite watch at good price but upon arrival when I open watch box took watch packing off I saw watch band didn’t looked new it looked cleaned and brushed. It had stains band strips used old when I asked them and shared pictures of watch band being old, scratched and dirty. They stopped replying to my WhatsApp massage and emails. I’m feeling cheated and scammed. They don’t even bothered to reply me the only thing they wanted my hard earned money. I request everyone not buy from them it will Save your money time and a lot of stress.
Update order number : A shipment from order #2956WOAus has been delivered
& the email you have mentioned haven’t replied to my last 4 emails you want me to share screenshots here?

20 listopada 2022
Opinia niezależna
Logo Watches of Australia

Odpowiedź od Watches of Australia

Hi Wa Wa, we can't find your order or emails on our system. You writing a review without ordering from us extremely hurts our business and misrepresents us. We're always replying to our customers, as this is extremely crucial for our business. Our customers are always our priority, therefore, you informing us that we did not reply after emailing twice is incorrect. Please do send us an email at info@watchesofaustralia.com.au so we can assist you better.

Regarding authenticity, please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any jeweller of your choice to assess them for you.

*UPDATE*
Hi Ramesh, apologies for the inconvenience caused. As requested we have issued a full refund.

Thank you

Oceniono na 1 z 5

Terrible customer service + watch came with broken link

Terrible customer service , I won’t buy again from this site.

I bought a watch for my dad for his anniversary. Came packaged lovely , very impressed . Gave it to my dad , he opened it up and went to put the watch on , only to see there was a link faulty . The link was sticking out.
I emailed the company to ask them what they will do and there response was I should take it into a jeweller and they will be able to remove the faulty link and the watch should be fine. They said they would offer me a credit on there website of what the jeweller would charge to fix it.

I explained , this should never happen in the first place . When you purchase an item it should come damaged and if it does they should be sorting it out not me going to a jeweller to fix the problem . What made me more mad is they think offering a small credit to buy another watch from them will make me happy ???
They won’t reply to my emails , obviously customer service isn’t important to them .

28 października 2022
Opinia niezależna
Logo Watches of Australia

Odpowiedź od Watches of Australia

Hi Jessica, thank you for leaving us a review. We do understand the concern and the frustration. We are currently having a discussion with our quality control team.

However the issue you are having is a very easy fix. All you needed to do was replace the spring bar which is the fastest and cheapest way to sort it out. The watch is not broken, the spring bar may have gotten lose as a safety mechanism when there is pressure on the bracelet. Hope that makes sense.

Please do email us and let us know how did it go with the repairer, and if anything goes wrong, we will get back to you with a solution.
Apologies for any inconvenience caused Jessica.

Oceniono na 1 z 5

I got a watch from this online store…

I got a watch from this online store thinking its the real deal.
Nope its fake. If i was to buy a watch instore i would pay the same amount and received good quality and customer service.
I cant even return the item as they dont reapond back.
Dont ever buy anything from this store. Its a scam

27 października 2022
Opinia niezależna
Logo Watches of Australia

Odpowiedź od Watches of Australia

Hi Melat, we are very sorry to hear this.

We are slightly surprised that you immediately posted a review here the same day you sent us an email. You did not give us a chance to reply back to you and assist you. We are facing a huge volume of emails everyday and we try our best to respond to all our customers on time. Delays do happen, and it’s never been more important for us as an online business to offer an exceptional experience – which includes providing great customer service.

However, you writing a review immediately after not receiving a response from us the following day, extremely hurts our business and misrepresents us.

Please be advised that all watches on our website are brand-new and 100% authentic. If you are concerned about authenticity, we recommend taking the timepieces to any Jeweller of your choice to assess them for you.
Thank you Melat.

Oceniono na 2 z 5

Purchased a Hugo Boss watch from…

Purchased a Hugo Boss watch from watches of Australia, very happy with the watch.
However, very poor after sale service.
Best to buy from your local jeweller in case of warranty issues.

30 sierpnia 2022
Opinia niezależna
Logo Watches of Australia

Odpowiedź od Watches of Australia

Hi Marie, I am very sorry to hear this. Please can you send us an email at info@watchesofaustralia.com.au and explain further? I'd love to make it up to you and make sure you have a pleasant experience with us.

Looking forward to hearing from you Marie,
-Watches of Australia team.

Oceniono na 5 z 5

Best price I found online..

Best price I found online... genuine product. Excellent customer service after local post made a blunder... they followed through till my order was delivered. Will order again!

26 sierpnia 2022
Opinia niezależna
Oceniono na 1 z 5

I was very disappointed with the…

I was very disappointed with the service and transparency. I order multiple watches and each time I was charged international transaction fees, so they are not really 'Watches of Australia', not at least when you pay international fees. Never received a refund and upon questioning I was asked to talk to my bank. When my bank ran a bit of investigation then indeed it was international transaction.

20 lipca 2022
Logo Watches of Australia

Odpowiedź od Watches of Australia

Hi Humanshu, please be advised that there is no additional fee charged by us. We have only charged you the amount that you have paid for the watch. If you have been charged any additional fees, please contact your bank to get more information.

Thank you and apologies for any inconvenience caused.

Oceniono na 5 z 5

Nice watches

Nice watches. Well priced. Prompt and great customer service. The delivery arrived within 3 days. Happy customer :)

11 lipca 2022
Opinia niezależna
Logo Watches of Australia

Odpowiedź od Watches of Australia

Thank you very much Sweta! I hope you loved your Emporio Armani watches :)

Oceniono na 1 z 5

I bought Marc Jacobs watch

I bought Marc Jacobs watch. I wore it for total 2-3 weeks. The so called genuine leather band was about to fall apart already. I couldn't enjoy the purchase as I spent money on it.

27 czerwca 2022
Logo Watches of Australia

Odpowiedź od Watches of Australia

Hi Uma,

I am very sorry you feel this way. As mentioned previously on email that according to our Returns & Exchanges Policy, "The warranty does not cover bands, straps, bracelets, battery, glass, exposed crystals and other embellishments."

To read our Returns & Exchanges Policy, please click here: https://watchesofaustralia.com.au/pages/returns-exchanges-policy

However, we are more than happy to arrange a new strap (including shipping) for you at a discounted price :)
Please reach out to us at: info@watchesofaustralia.com.au we’d like to make this right for you.

Thank you Uma for taking the time to share a review with us, and again we are very sorry for the inconvenience caused.

Oceniono na 1 z 5

orderd a watch gift set- watch and…

orderd a watch gift set- watch and bracelet received just a watch with an invoice that was less than i paid with no explanation

17 maja 2022
Opinia niezależna
Logo Watches of Australia

Odpowiedź od Watches of Australia

Hi Maree!

Thank you for taking the time to leave us a review. We are very sorry for this, I completely understand how frustrating this is. It seems that is a mistake from our side, thank you for raising this issue to us. Please allow us to make it up to you by providing you with a store credit. Please reach out to us at: info@watchesofaustralia.com.au

Thank you Maree,
Alex

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