I have purchased Maserati watch and tiny steel half circle inside it broken itself within 2months.
Reakcja na opinię
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Zobacz, co mówią recenzenci
I ordered a watch with the website and after a search i done, i came to know with exactly same website setup 2 different companies is operating. How Come? One is this company and the other company's n... Zobacz więcej
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I'm very happy with my new watch! The best price possible, beautiful box, high quality and works like a charm. Package arrived fast, and the customer service is excellent! Highly recommend watches of... Zobacz więcej
Edited: I received my watch today via DHL post, very happy with the product. Got exactly what I saw on the website also satisfied with the way they comminicated regarding the parcel arrival details... Zobacz więcej
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Informacje dotyczące firmy
Dane kontaktowe
2,3
Słaba
86 recenzji
Odpowiada na 80% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
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Unreliable Service
Ordered on the 5th June, websites states 5-10 days to receive order- I STILL DONT HAVE IT. Emailed company they said it would be here before the weekend, that also didn’t happen. This was suppose to be a sentimental gift that’s now past the anniversary date and this watch now has no meaning to me for the purpose i got it for. Unhelpful wouldn’t purchase anything again.
Ps- write your sassy comment back i can’t wait to get a proper response
5 czerwca 2023
Opinia niezależna
Odpowiedź od Watches of Australia
Hi Tianna, I am sorry to hear you had an unpleasant experience. Please note that the transit time is beyond our control, however we've already processed and refunded your order as requested.
We wish you'd give us another shot as it is very unfortunate. We're happy to provide you a store-credit or further discount for future purchases :)
Thank you Tianna.
I would like to thank Eric for the…
I would like to thank Eric for the great support. He helped me answer plenty of my questions before placing the order. I received my package in 5 days and in good condition. 100% recommend.
1 maja 2023
This is the second watch I have bought…
This is the second watch I have bought from them. The price is fantastic for genuine product and the service was brilliant. Easy to use website and fast, hassle free delivery. I would recommend this to everyone.
31 marca 2023
Do not buy fake watches
Do not buy fake watches. You’ll get a letter from customs
10 maja 2023
Opinia niezależna
Odpowiedź od Watches of Australia
Hi Shrivastav,
We'd like to address your concerns and provide some clarity.
First and foremost, we want to assure you that we do not sell fake watches or any counterfeit products. We are committed to upholding high standards of integrity and legality in all our operations. It seems there may have been a misunderstanding or confusion.
After looking into your review, we thoroughly checked our system and records but couldn't find any information with your name or account. It's possible there was an error or miscommunication regarding your specific situation.
We take such matters seriously. If you believe there has been a mistake or need further assistance, please contact our customer support team. We're dedicated to resolving any outstanding issues promptly.
Regards,
Salma
My first order with Watches of…
My first order with Watches of Australia and won't be the last. I've been looking for the Maserati Sfida everywhere but wasn't able to find it at a decent price till I found it with these guys. Great cost and package arrived in good condition + very quickly. Did not disappoint.
28 marca 2023
What a reliable company with excellent…
What a reliable company with excellent customer service and great prices! My order arrived super earlier than expected + my Diesel watch looks amazing! can't wait to wear it and show it off.
8 marca 2023
Amazing customer service they handled…
Amazing customer service they handled my issue very well and highly recommend shopping from this website as well as having very nice looking products. 5 Stars
10 kwietnia 2023
Opinia niezależna
I 100% would rate watches of Australia…
I 100% would rate watches of Australia 5/5
Customer service is there.. shipping and delivery is accurate. Beautiful watches and well packaged.
29 października 2022
Watches of Australia is my go to for…
Watches of Australia is my go to for gifts and occasions. Their customer service is beyond the top, Eric always goes above and beyond to answer my questions and queries. The quality of the watches are super high, looks exactly like the images and my always meets my expectations.
11 lutego 2023
You get what you order for👍
Edited:
I received my watch today via DHL post, very happy with the product. Got exactly what I saw on the website also satisfied with the way they comminicated regarding the parcel arrival details. It was unfortunate I did face a little trouble earlier with their reponses, but since I received what I ordered for, I am satisfied and a content customer and take back my words and will say they do deliver what you order for, thank you Watches of Australia🙏
31 marca 2023
Opinia niezależna
Odpowiedź od Watches of Australia
Hi Karen, your review is extremely misleading to others and to us.
I understand that timely communication is important to our customers, and we apologize if our response time has been slower than you had anticipated. However, please know that we receive a high volume of emails and messages each day, and our team is working diligently to respond to each one in a timely manner. We would never ignore our customers on purpose.
However, we wanted to address some of the statements made in your review that we believe are misleading. We have records that show we shipped your order on 30th March, and we were in communication with you throughout the process to ensure your satisfaction. Additionally, you had indicated to us that you were willing to wait for the new stock to arrive..
I am sorry that you feel 'cheated' we are quiet unsure why that is, since we were communicating with you and shipped your order already.
Thank you for taking the time to leave a review regarding your recent purchase from our store. We appreciate all feedback, both positive and negative, as it helps us to improve our products and services.
wow these watches are amazing
wow these watches are amazing! I purchased multiple watches and they gave me a free ring. Thank you team for small gift.
29 października 2022
Got my watch very quick and in perfect…
Got my watch very quick and in perfect condition. Lovely experience.
31 stycznia 2023
Horrible experience with this company
Horrible experience with this company. I purchased a watch for my partner and it arrived looking like it was never checked before it got shipped. So I sent it back with my own money.
Now, I got the package back but they shipped a different one, same brand but different watch; Did not even ask me to check if it’s fine. Also, they sent me a watch without the actual box, it was put in a box that the watch can barely fit on, it’s like a box for bracelets. It is meant to be a gift but how would I give this if the packaging looks like that. I would rather get a refund than give my partner a watch that looks like I just got from the market because it does not have a proper box.
They we’re communicating really well with me before this last package but now, they just stopped replying to me.
7 lutego 2023
Opinia niezależna
Odpowiedź od Watches of Australia
Hi Princess,
We are very sorry about the entire experience. I deeply apologize that your watch arrived in less than satisfactory condition and that you had to incur additional expenses to return it.
We try our absolute best to reply to all customers on time, as we always face a huge volume of calls, texts and email. However, you writing a review immediately after not receiving a response from us the following day, extremely hurts our business and misrepresents us. Specially, as you mentioned we were communicating really well.
The watch we sent you is the exact watch you ordered. Please check your order confirmation, perhaps you're confused with another model. I also suggest checking the model number against your order confirmation and you will see that it is in-fact the same watch. Additionally, please go through the WhatsApp chat and look at the images you sent us of the old watch, it's the exact same watch.
Up until now we still did not receive any response back from you after confirming that it is the correct watch.
We hope to hear back from you soon.
Thank you
Not a happy camper
The band on the watch lasted four wears ( six weeks) before it broke. They claim their guarantee doesn’t cover broken watch bands and won’t replace it. Now any normal company would have immediately replace this band and ask for the broken one back so they could take this up with their supplier, not in this case. Also under Australian consumer law we are allowed to expect goods to meet minimal standards and this band has not met this expectation and should be replaced without question. Not a happy camper.
15th Feb - update matter is being escalated to Fair Trading.
3 lutego 2023
Opinia niezależna
Odpowiedź od Watches of Australia
Hi Brett,
Thank you for bringing this issue to our attention. We are sorry to hear that the band on your watch broke. We understand your frustration and disappointment, and we would like to offer our apologies for any inconvenience this has caused.
After reviewing our warranty policy, we regret to inform you that band damage is not covered under the warranty. The warranty is designed to cover defects in materials and workmanship, and does not extend to damage caused by normal wear and tear, including damage to the band.
We understand your concerns regarding the standards of our products and we are committed to providing high-quality products to our customers. However, in this instance, we are unable to replace the band for you.
However, as mentioned to you previously we are more than happy to provide you a store credit to make up for the experience :)
Thank you,
Watches of Australia
Watches are NOT Australian stock…
Watches are NOT Australian stock despite being advertised as so. You pay for express postage and then find out that it’s being shipped from the Middle East. whats worse is bank charges you an international transaction fee the following day after payment is made.
26 stycznia 2023
Opinia niezależna
Odpowiedź od Watches of Australia
Hi Sam, I am very sorry to hear that. We are based in Australia, but we keep our stock in multiple warehouses to have a world-wide reach. The location of dispatch depends on the model you purchased. We ship via DHL express, which is always a fast and reliable shipping option. You placed your order on the 22nd of Jan, and received the package less than a week.
Furthermore, please be advised that there is no additional fee charged by us. We have only charged you the amount that you have paid for the watch. If you have been charged any additional fees, please contact your bank to get more information.
Thank you for taking the time to leave us a review, your feedback is always important to us as we always strive to do better.
Happy customer!
I am very happy with the watch and the after-sales service from Watches of Australia. I paid less than 1/3rd retail price and received my item very quickly. Highly recommend!
16 stycznia 2023
Opinia niezależna
Great service from Eric
Great service from Eric! Followed up regarding my order, made sure I was 100% satisfied with my watch. Delivery was within 5 days, watch is fantastic. Excellent service!
25 grudnia 2022
Get ready to have high expectations…
Get ready to have high expectations with watches of AU. My product arrived in PERFECT condition, delivery within 5 days and prices? AFFORDABLE. Go get yourselves some nice watches from these guys.
26 grudnia 2022
Wanted to get the Diesel Big Daddy for…
Wanted to get the Diesel Big Daddy for a long time, and after ordering it from here I must say I am very impressed. Watch is perfect, I literally wear it everyday and I always receive compliments. Extremely satisfied!
25 grudnia 2022
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