Walkinpets Recenzje 

3376
Wynik TrustScore: 4.5 na 5

4,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Très bon matériel, on ne trouve pas le chariot adapté en France pour votre animal comme sur le site américain. Envoyé très rapidement par Fedex.en decembre 2024. Par contre Fedex france a envoyé... Zobacz więcej

Oceniono na 5 z 5

Since getting his new wheels, Xander my 14 yr old bone cancer warrior has regained his independence… he recently became paralyzed in his hind legs, but that’s not stopping him! We’re back to doing all... Zobacz więcej

Oceniono na 5 z 5

The online measurement instructions, video tutorial, and user manual make the transition easy for not only our Zeke but for us as well. As a GSH with DM, he is able to chase his ball, play outside, an... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z artykułami dla zwierząt
  2. Dostawca sprzętu dla osób z ograniczoną mobilnością

Napisane przez firmę

Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(3376)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I still haven't received my product

I still haven't received my product. Not your fault, its at FedEx Bangkok and I can't seem to get it out.

4 grudnia 2024
Logo Walkinpets

Odpowiedź od Walkinpets

Hello Maree,

We're so sorry to hear that your order is held up in Bangkok due to the delayed customs processing—that must be really frustrating. We're already reaching out to our FedEx representative to see how we can help speed things along. We'll also make sure you get an update within 24 hours.

Don't hesitate to reach out to us at messages@walkinpets.com with any questions!

- Walkin' Pets Team

Oceniono na 1 z 5

Complete trash

Complete trash, my dog finds this uncomfortable and specifically customer service is trash. For $600, I would expect more than a 30 day warranty. I would recommend finding another company.

19 grudnia 2024
Opinia niezależna
Logo Walkinpets

Odpowiedź od Walkinpets

Hello Alzbeta,

We're truly concerned about your experience but believe there may be a mix-up. Our records show no order or communication history with you across all platforms, and we offer a 5-year warranty on all products, not 30 days. We'd like to help resolve your concerns and ensure you receive proper support from the correct company.

Please contact us with your order details so we can verify and assist, or double-check if another company may have been your vendor.

- Walkin' Pets Team

Oceniono na 5 z 5

Walkinpets is amazing!

Walkinpets is amazing! I received a quad cart for my puppy that has a malformed front leg. The cart is well made and sturdy. It comes with adjustable pieces to tailor to your dogs height and width. It had a front harness and a belly sling. It took a while to put together but the instructions and the You Tube video were excellent. I had to call customer service and he called me back right away and then emailed me with the resources I had inquired about. I highly recommend this company!

25 listopada 2024
Oceniono na 5 z 5

We had questions on how to best set…

We had questions on how to best set equipment up for our dog. Help was easy to get, and simple recommendations helped. Able get some additional parts to change the height of the supports. Clear instructions, quick shipping, and a great overall experience.

27 listopada 2024
Oceniono na 3 z 5

I am still waiting for adapter " leg…

I am still waiting for adapter " leg ring"? Which I ordered at same time . What is return policy?

3 grudnia 2024
Logo Walkinpets

Odpowiedź od Walkinpets

Hello Lisa,

Thank you for your review. We’re glad we had the opportunity to assist you over the phone. We wanted to confirm that the Amputee Leg Ring Cover adapter you ordered was included in your shipment, but it was tucked underneath the wheelchair box, which is why it may have been overlooked. We hope this clarification during our phone call helped, and we're happy to know it has now been located.

As discussed, we also reviewed our return policy with you, and we’re always here to help if you need further assistance. If there’s anything else we can do for you or if you have any additional questions, please don’t hesitate to email us at messages@walkinpets.com.

Best,
The Walkin' Pets Team

Oceniono na 5 z 5

What a difference mobility carts make!

We were able to get a cart rather quickly. One of Jazzys vets helped fit her to it. She walks " normal" when in it vs the hippy hop she does from being a tripod. Definitely will bring a tear to your eye seeing your pup move better using a cart. We were fortunate in that Jaz took right to it. Have patience.

21 listopada 2024
Oceniono na 5 z 5

Exceptional Customer Service

The customer service i recieved from Samantha and Stuart was exceptional. Samantha even took the time to find me a less expensive way to ship the parts that I needed.
They are the type of people you want to represent your company.
I have been raving to my friends about how great walkin pets customer service is and how fantastic their wheelchairs for dogs are. There was a slight mix up in one of the parts that i ordered which was taken care of within minutes of me contacting them.

19 listopada 2024
Oceniono na 5 z 5

walking pets wheels for dogs.

The company and the product are excellent. Without her wheels, my 16 year old Corgi would have been gone a year ago. She adapted to the wheels immediately and flipped herself over trying to chase her ball. A month ago, there was an issue with a stripped scew (probably my fault) that would have been difficult or impossible to repair. Not only did they honor the warranty, they replaced the unit and on top of that sent it overnight early delivery. You don't see customer service like that very often anymore.

13 listopada 2024
Oceniono na 5 z 5

Correcting my 1st review.

My first review said the company would not refund my purchase. I was really wrong and apologize. The company refunded me quickly and customer service was in contact with me constantly. Thank you.

28 listopada 2024
Opinia niezależna
Logo Walkinpets

Odpowiedź od Walkinpets

Hello Dr. Richetta,

Thank you so much for your kind follow-up! We're glad to hear that our customer service team was able to assist you effectively. Your feedback means a lot to us, and we're always here to help if you need anything in the future.

Thank you for giving us the opportunity to make things right!

- Walkin' Pets Team

Oceniono na 5 z 5

Built well, easy to assemble and learn

My little pug is a tri-pawd, with one of her rear legs missing. She's 12 and the amputation happened this year. This wheelchair has given her the ability to move greater distances now. We are still working with getting used to it and fine tuning the fit, but she has been receptive to it so I am super happy.
Shipping was quick, packaging was secure, and product seems to be pretty sturdy and well made.
No hesitation in recommending them!

21 listopada 2024
Oceniono na 1 z 5

Do not allow for refunds or exchanges…

Do not allow for refunds or exchanges in the most stressful time of being a pet owner. These wheelchairs are hard to setup, the brackets come undone with the slightest of pull and my dog just falls forward. Really not pleased with the customer service of this company.

In response to your reply, I have absolutely contacted your customer support numerous times and they were not willing to assist me with either returns or exchanges. Please leave my review as is.

21 listopada 2024
Logo Walkinpets

Odpowiedź od Walkinpets

Hello Shawn,

We're concerned to read about your experience. We absolutely do offer returns and refunds within 30 days of purchase to ensure our customers get the right products for their dogs. I notice we haven't received any communication from you about these issues - we'd very much like to help resolve them.

Our customer service team can assist with wheelchair setup and adjustments to ensure proper fit and function. If parts are coming loose, this typically indicates an adjustment is needed.

Please contact us at messages@walkinpets.com so we can address your concerns directly. We're committed to helping your pet mobility needs.

- Walkin' Pets Team

Doświadczenie Trustpilot

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