Walkinpets Recenzje 

3376
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Très bon matériel, on ne trouve pas le chariot adapté en France pour votre animal comme sur le site américain. Envoyé très rapidement par Fedex.en decembre 2024. Par contre Fedex france a envoyé... Zobacz więcej

Oceniono na 5 z 5

Since getting his new wheels, Xander my 14 yr old bone cancer warrior has regained his independence… he recently became paralyzed in his hind legs, but that’s not stopping him! We’re back to doing all... Zobacz więcej

Oceniono na 5 z 5

The online measurement instructions, video tutorial, and user manual make the transition easy for not only our Zeke but for us as well. As a GSH with DM, he is able to chase his ball, play outside, an... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z artykułami dla zwierząt
  2. Dostawca sprzętu dla osób z ograniczoną mobilnością

Napisane przez firmę

Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(3376)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
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Oceniono na 5 z 5

Gives the dog a new life.

Great product, takes a while to fit it but works great. I’d like to add a video on this review but I don’t think it’s possible. It’s now possible for my neighbor’s dog to go for a walk.

16 grudnia 2024
Oceniono na 3 z 5

Helpful and Suportive…

Walkinpets was helpful and supportive in my search to improve the life of my dog, Champ. Champ is a big boy ( 75 lb) and I needed a harness that met his special needs. I needed a handle on top of the harness to assist my dog in getting up and down stairs and curbs. Also having a well placed attachment to connect leash to harness is important as the leash acts like reins on a horse; it really helped guide my dog who is pretty unstable. The company representative patiently listened to my problems and came up with a solution. Helping the dog, however, also means taking into consideration the needs of the owner. Many older dogs also have senior owners. While the harness worked for Champ, the clasp required more strength than I had in my fingers. I have trouble opening it. In addition, the clasp is made of plastic and doesn’t stand up well to the weight of my dog. Looking at other harnesses, I found that a metal clasp is smoother to open and can bear the weight of the dog. Overall, for large dogs the materials could be stronger. Also for some owners, getting the dogs rear legs into the back hoops is challenging. It requires good balance from both dog and owner.
I hope in sharing some of the issues I had, both the company and pet owners will have the additional information necessary to make this a successful experience.

17 grudnia 2024
Oceniono na 5 z 5

Problem solved! See update below. Straps too short around neck & chest, no back strap

I bought the mini wheels (B1 I believe) for my 6 pound Chihuahua. The straps that are used around the neck and chest area need to be longer for more adjustment options. The straps over my dog's neck and across his chest are at the very end, and sometimes come out of the buckles easily.
There also needs to be a wide over the back strap to be used as an option. My dog kept tipping forward because he is more heavy up front and has no use of his back legs. I improvised and used a small bungee cord to keep him in.
I have considered returning this, because I feel for the price that I paid, I shouldn't have these issues.
I am going to send an email to customer service to see if there are solutions to the above mentioned problems.
UPDATE: I emailed support and sent pictures, and they have sent me a harness that is one size up along with a belly support strap that can be used over my dog's back-all free of charge! THANK YOU Walkin' Pets Support!

6 grudnia 2024
Oceniono na 4 z 5

Great price

Great price, I am using for cats. The one thing I do not like is the large gap in the food / water access doors.

17 października 2024
Logo Walkinpets

Odpowiedź od Walkinpets

Hello Dale,

Thank you for taking the time to leave a review. However, we believe there may be a mix-up, as we specialize in mobility devices and don't sell any products with food or water access doors.

It seems this review might have been intended for a different company, possibly a pet supply retailer. Would you mind double-checking and posting your review with the correct company? This will help other customers find accurate product information.

If you have any questions about our mobility devices, we'd be happy to assist you.

Best,
The Walkin' Pets Team

Oceniono na 5 z 5

An investment in a pets physical & mental health

Our WalkinPets Wheelchair has been the best move we’ve made for our dog since her Fibrocartaliginous Embolism ( FCE). We ended up amputating her left rear leg three months ago. Not an easy decision.
After considerable research we decided on WalkinPets and glad we did.
Beyond design, quality materials and simplicity, WalkinPets customer service is second to none. We made two calls before purchasing and two afterwards. Each time we called our concerns were addressed and laid to rest. Both our contacts were patient and informative. We got a sense of genuine care. WalkinPets customer care is a value added feature to an important part of normalcy for a pet and it’s family!

3 grudnia 2024
Oceniono na 5 z 5

Bought a cheaper wheelchair than n…

Bought a cheaper wheelchair than n Black Friday after using it a couple times it just didn’t work great. Did some research and found walking pets and ordered a new set me that has been amazing he loves it. Thanks so much.

13 grudnia 2024
Oceniono na 3 z 5

Wheelchair delivery …

I didn't receive the wheelchair until after my pet passed. So I never used it. The delivery service was difficult to deal with.

13 grudnia 2024
Logo Walkinpets

Odpowiedź od Walkinpets

Hello Gwen,

We are truly sorry for your loss and send our deepest condolences to you during this incredibly difficult time. Losing a beloved pet is never easy, and we truly understand the emotional toll it can take.

We deeply regret that the wheelchair did not arrive in time to be of help to your pet. Unfortunately, due to the import taxes and duties that needed to be processed before delivery, the shipment was delayed, and unfortunately, severe weather conditions further impacted the delivery timeline. We understand how frustrating it must have been for you when the wheelchair was so urgently needed, and we sincerely apologize for the inconvenience caused by these unforeseen issues.

We also want to thank you for your patience while we assisted you in facilitating the return of the wheelchair. We hope that this process is as smooth as possible and that you have the support you need during this time.

If there is anything else we can do for you or if you have any further questions, please don’t hesitate to reach out to our team at messages@walkinpets.com. We truly appreciate your understanding, and we are here to help in any way we can.

Warm regards,
The Walkin' Pets Team

Oceniono na 5 z 5

Very understanding team

Very understanding team. First I purchased a chair that was seemingly a bit large. So the team willingly agreed to let me process an exchange for a smaller chair. Then in the middle of the exchange, my furbaby puffy passed away and no longer needed the chair. So the team gave me a full refund. And they acknowledged my deep loss for my pup of almost 15 years old.

3 grudnia 2024
Oceniono na 5 z 5

Thanks to a caring company.

The website was easy to navigate. There were a variety of items that are hard to find elsewhere. The process of ordering was also easy. Our order arrived on time and in good condition. The drag bag was a life changer.
And although we did not order the wheelchair directly from Walkinpets, we also have a wheelchair from you as well. The chair is well constructed and easy to get our dog into it. He absolutely loves it. It has given his spirit back.
Thank you for helping not only our dog but all the dogs you have helped and will help in the future. Plus, you helped us so much as well.

10 grudnia 2024
Oceniono na 2 z 5

I am disappointed with my walk-in pets…

I am disappointed with my walk-in pets wheelchair. The tires do not work on my grass so my dog’s physical therapist who recommended you originally tried to order new wheels which we thought would work on grass/all terrains. We ordered wrong size which I called about returning/getting right size only to learn they’re the exact same ones.

10 grudnia 2024
Logo Walkinpets

Odpowiedź od Walkinpets

Hello Nancy,

Thank you for sharing your feedback. We're truly sorry to hear that the wheelchair hasn't worked as expected for your dog. We appreciate that you reached out and are glad we could assist you with facilitating the return process.

We understand the frustration, especially after working with your dog’s physical therapist to find the right wheels. While our team assisted you with your return, we discovered that your dog's physical therapist had recommended smaller wheels (4"), which differed from the original wheels on the wheelchair (8"). We facilitated the return process and clarified that we only offer one style of all-terrain wheels, regardless of the size.

Additionally, while the 4" and 8" wheels we offer are designed to work well on grass and all other terrains, it's important to keep in mind that the effectiveness of a wheelchair also depends on your pet’s strength and ability to propel the chair. If your dog doesn't have the strength to pull their hindquarters while they are in the wheelchair, even with all-terrain wheels, it may still have difficulty moving smoothly, regardless of the surface.

If you find that the wheelchair isn't a suitable option for your pet, we’d be more than happy to help you explore alternative solutions. Your pet’s comfort and mobility are our top priorities, and we’re here to help you find the right fit. Please don’t hesitate to reach out with any further questions or concerns—we’re always available to assist!

Best,
The Walkin' Pets Team

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