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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Dont buy from this absolute con site, unless you want overpriced wholesale rubbish of the poorest quality that can't even get their sizing right. Then send you half dozen emails offering you discounts... Zobacz więcej

Oceniono na 1 z 5

Habe mir die Benson Wachsjacke bestellt und dies war ein großer Fehler. Die Ja je hat sich zuerst zwar gut angefühlt und getragen, jedoch sind bereits nach einem Tag die Nähte in den Taschen aufgegang... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After much research, I invested in a couple of items from Walker & Hawkes, a tweed gilet, and (matching) jacket. Very comfortable and functional. True to size, (but I'd recommend ordering a size up if... Zobacz więcej

Oceniono na 5 z 5

Bought several W&H items recently, both direct and through 3rd party retailers. Excellent quality, and very reasonable prices considering the quality of products. I will be using them routinely from... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu

Informacje przekazane przez różne źródła zewnętrzne

Online Retailers/Distributers of Tweed Clothing, Waxed Clothing. Specialising in Shooting Attire


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

60 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(60)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service and quick help

Although the forwarder DHL tried to impose a 50% service fee for importing into the EU, Walker and Hawkes successfully managed to avoid it.
I am happy with my hat and thankful for the Help

14 czerwca 2023
Oceniono na 1 z 5

Tried to shop online for a pack of 3…

Tried to shop online for a pack of 3 shirts, when I was taken to the total amount to pay, 3 shirts=£36 approx Delivery charge £53, how can this be, contact the seller got a email reply back responding that's the price, outrageous! time you started working with a different delivery company

13 czerwca 2023
Opinia niezależna
Logo Walker and Hawkes

Odpowiedź od Walker and Hawkes

Dear Angrez,

We apologise for any dissatisfaction you may have experienced. At the moment, we only provide express service to specific countries to guarantee fast delivery for all our customers.

We appreciate your feedback and will look into providing more affordable delivery options with slightly longer delivery times.

Best regards,

Walker & Hawkes

Oceniono na 1 z 5

Delivered wrong order, still waiting for replacement or refund

I ordered a waistcoat and cap and received completely the wrong order. I informed them by email at which point they acknowledged the error and instructed me to return it and once they received the return they would send the correct goods. I duly returned the goods and as yet have not seen the refund or my products. I emailed again where I was asked for the tracking information for the return which I may still have but was not asked to keep- as the house is under renovation it may take me some time to find. Surely my goods should have been sent by now (a month later) or a refund but I have received nothing. I have asked them to check in their system for the return as they should be able to see it their side. Very disappointing

3 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

I absolutely love the jacket

I absolutely love the jacket, the style and fit are very flattering and the material makes a very good impression! Also, delivery from the UK to Germany was very fast (only 4 working days) even though I only selected standard shipping. Moreover, I really appreciated that the Customer Service was very obliging in immediately granting me a 10% discount when I emailed them about a minor defect in the stitching! Overall, I am very happy that I selected this smaller company over Barbour which has become way too overpriced in recent years in my opinion. Much better value for the money!!

24 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Quality Clothing.

Bought a Derby Tweed Barrington shooting gilet really impressed top quality bit of kit. Quick delivery and friendly customer service.

1 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Terrible customer service

This company need to take some serious lessons in email etiquette.

I have a genuine query/concern about the size of the hoods on their coats which are ridiculously small. I have a small head and it won't go over my head without feeling uncomfortable.

Every email I have sent to ask for assistance has been met with very curt replies to the point of being rude.

Absolutely, no niceties or any attempt to show understanding or be helpful, just a defensive reply stating that this is the size of the hood and that is that!

28 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

I'm very satisfied

I bought a blazer as a Christmas present for my husband. Unfortunately, I chose a size too large and I had to send it back and buy a new one. The whole process was followed by the company staff with great kindness and attention.
The quality of the blazer is top. I'm very satisfied.
Strongly recommended if you are buying from EU (I'm in Italy). They take care of custom expenses too!

22 stycznia 2023
Opinia niezależna
Oceniono na 3 z 5

No quality control.

Ordered a fairly expensive leather ammo bag. It arrived and had several very noticeable blemishes on the front, including a patch of leather that was a completely different colour.

If the product had been looked at for even a glance these flaws would've been noticed, and it should never have been sent out.

Especially disappointing as it was meant to be a gift. I'll avoid this brand from now on. I understand the odd blemish but this should've been noticed.

Customer Service contacted me and arranged a replacement, though I worry the same issue will re-occur.

18 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Be afraid....be very afraid !!

Be afraid....be very afraid !!
Having purchased a jacket that did not fit on Amazon I asked to return and was given a label by Walker & Hawkes which I used. 7 weeks later I am being asked for a description of the garment returned with no refund of money. It is noted in the complaints there are vicarious links with other country clothing outfitters and Vik Hawkes who has been dealing with the matter is in fact Vik Bhopla. It appears they not only do not know what they have sold or had returned they also do not know what name they trade under or come to that their own personal name as a company Director. All you seem to get is write to their office which we have done and yet despite giving them a copy of the label they issued and proof of receipt of parcel from Hermes their own chosen carrier they continue to refuse to refund. As I say my concerns stated when people at the company started using false names and I see from another upset person false company names vicariously linked

Good news is I took this company to court and secured a county court judgement on them. I am not alone ...if you have not had refunds or have not had the goods I strongly suggest you take them to court

22 lutego 2022
Opinia niezależna
Logo Walker and Hawkes

Odpowiedź od Walker and Hawkes

Hi Steve

We are sorry to hear you have a negative experience buying from Walker and Hawkes.

It appears the return was not received in our warehouse using the tracking number you provided - we are unable to process a refund if we have not received the goods. In this instance, we would ask you to chase this up with the courier

We would recommend using our prepaid label service directly @ https://www.walkerandhawkes.com/returns-policy/ - this can be used regardless of the marketplace you purchase on

If you need to get in contact with a director, please contact myself @ Kes@walkerandhawkes.com

Best Regards

Kes Walker

Oceniono na 5 z 5

Bought my second Walker & Hawkes

Bought my second Walker & Hawkes - Men's Unpadded Wax Jacket Countrywear Hunting Waxed Coat extremely happy with the products just as good as the top branded jackets and less than half the price. They are also manufactured in England super value and would recommend to anybody.

7 stycznia 2022
Opinia niezależna
Oceniono na 3 z 5

Walker and Hawkes outback cooler hat

I received a Walker and Hawkes outback cooler hat from my daughter at Christmas hat is excellent. Unfortunately she has been charged twice for the hat, as their website said her order didn’t go through and she should try again. The second attempt was successful but it seems she has been charger for original order that didn’t go through. Walker and Hawkes won’t refund as they claim it was dispatched. If it was dispatched why haven’t two hats arrived.

Now sorted and my daughter has her refund.

28 grudnia 2021
Opinia niezależna
Logo Walker and Hawkes

Odpowiedź od Walker and Hawkes

Hi Alan

Thanks for gettting in touch. We did recieve both orders, and both were dispatched but one order was held with DPD. Our department has made contact with your daughter and a refund has been processed.

Apologies for the mis communication in our customer services department, if you need to get in contact with me, please do so at Kes@walkerandhawkes.com

Warmest Regards

Kes Walker

Oceniono na 1 z 5

Equestrianco poor customer service. wouldn't even rate this company as one…

I wouldn't even rate this company as one star. My son ordered a coat for me . We measure my size as they state on website. It didn't fit me the colour was different to. Very stressful and disappointing. We tired to contact them by email. Replied twice .but it didnt sort the issues out. Then heard no more from them at all. After a week had enough took this matter further. Very bad customers services. And very rude not getting back to you. it was very stressful and disappointing. It was a gift from my son.so very unhappy and sad. No one by from this company. Very rude not getting back at all with no help to aort our order out. So, took it further and won .which you shouldn't have to do. Also, they go under many names for this company so please check out. Its not involved with them personal.

27 lutego 2021
Opinia niezależna
Logo Walker and Hawkes

Odpowiedź od Walker and Hawkes

Hi Nicola

Sorry you have had such a negative experience,

Please note you have purchased an item with Equestrian Co, not Walker and Hawkes.

Sorry we can not help solve your problem as this item was not purchased with us

Regards

Kes Walker

Oceniono na 5 z 5

Great service & quality

Great service, ordered a gilet on Saturday and it was delivered Wednesday.
Good quality waxed cotton at amazing prices. I will deffo use them again and certainly recommend them.
I’m certainly a happy customer.

9 września 2020
Opinia niezależna

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