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Volcano Coffee Works Recenzje 846

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Wynik TrustScore: 4.5 na 5

4,7

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I’m not a coffee boff but I do just like a decent coffee in the morning and was getting a bit fed up with the bland supermarket choices, so I decided to give Volcano Coffee Works a try. Very Impress... Zobacz więcej

Oceniono na 5 z 5

After seeing Volcano Coffee Works' consistent success at the Great Taste Awards, I finally gave them a try, and the difference is night and day. The most striking thing is the aroma—it’s fresh, vibran... Zobacz więcej

Oceniono na 4 z 5

Got a great 'Intro Deal' and so far, so good. Came with a storage tin, a free bag clip and 3 bags of coffee which I have spread around the family - I may be increasing from 4-5 stars when I get their... Zobacz więcej

Oceniono na 5 z 5

Had an issue with some coffee beans just not pulling through my machine no matter what I did and the team were very supportive. I worked out which beans worked best for me and my machine and now have... Zobacz więcej

Informacje dotyczące firmy

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O Volcano Coffee Works

Napisane przez firmę



Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.

Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment

Our Taste Guarantee

Love it or your money back

We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.

Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

846 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 2 z 5

In comparison with other coffee sellers…

In comparison with other coffee sellers eg Rave, Horsham I found this wasnt as smooth or as flavourful. It was OK

3 stycznia 2025
Opinia niezależna
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Odpowiedź od Volcano Coffee Works

Hi Debbie, thank you so much for your feedback! Sorry to hear the coffee wasn’t as smooth or flavourful as you’d hoped. If you’d like, drop us an email at orders@volcanocoffeeworks.com with details about how you brewed the coffee. We’d love to share some brewing tips tailored to your method and the specific coffee to help you get the best flavour, or send you a replacement that might be more suitable. Looking forward to hearing from you!Pat

Oceniono na 5 z 5

5* service and quality

We ordered a Sage Bambino machine and a Baratza Encore ESP grinder from Volcano. The machine came with a free kit containing two flat white mugs, a storage tin, and clip, as well as a 5 month (500g) coffee subscription. The blender came with another free 500g bag of coffee so we ordered something different here.
The kit is amazing and arrived within 24 hours of being dispatched.
The coffee is superb and being able to grind it fresh each day has been a game changer.
We are so delighted and couldn’t recommend Volcano more!!
Support a small business and don’t buy your equipment from a large high street chain!!!

26 grudnia 2024
Opinia niezależna
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Odpowiedź od Volcano Coffee Works

Thanks so much for your review! So glad you're enjoying the coffee and your new set up. Enjoy the freshly ground brews and thanks again.

Oceniono na 5 z 5

Excellent selection of Christmas…

Excellent selection of Christmas coffees.

24 grudnia 2024
Opinia niezależna
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Odpowiedź od Volcano Coffee Works

Thanks so much for your review, Robert. Great to hear you enjoyed the Christmas coffees as much as us :-)

Oceniono na 5 z 5

Great coffee in every way

Great coffee in every way

27 grudnia 2024
Opinia niezależna
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Odpowiedź od Volcano Coffee Works

Thanks so much for your review, Miriam. It means a lot! Enjoy the brews :-)

Oceniono na 5 z 5

Easy order process & Speedy delivery

Easy order process & Speedy delivery. Good after sales service too.

18 grudnia 2024
Opinia niezależna
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Odpowiedź od Volcano Coffee Works

Thanks so much for your review, so glad to hear! Enjoy the coffee :-)

Oceniono na 4 z 5

Delicious coffee

The delivery was on time. I have really enjoyed the both bags. The Ethiopian Limu had a higher acidity and bolder flavors which was delicious. The Brazil Fazenda was a lowered acidity but still delicious. I used a 1:14 ratio with V60 poor over.
It was rather disappointing that the bags were only 200g vs others have 250g for the same price.

19 grudnia 2024
Opinia niezależna
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Odpowiedź od Volcano Coffee Works

Thank you for your review, Greg! We’re happy to hear you enjoyed both coffees and appreciate your brewing notes. We understand your thoughts on the bag sizes and will make sure to pass the feedback to the team. Happy brewing!

Oceniono na 5 z 5

First personal order

First personal order after being give Volcano coffee as a birthday present. Easy ordering process. delivery on time. coffee is good.

1 grudnia 2024
Opinia niezależna
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Odpowiedź od Volcano Coffee Works

Thanks so much for your review, John. Great to hear everything went smoothly and that you are enjoying the coffee! Thanks again from all of us at Volcano Coffee Works.

Oceniono na 5 z 5

Coffee machine purchase

I bought a coffee machine and coffee subscription as a gift. The recipient is extremely pleased with it. All I can say is that the delivery process was first rate. I was kept fully informed of progress every step of the way.

23 października 2024
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Odpowiedź od Volcano Coffee Works

Thank you so much for your review, Malcolm! We’re thrilled to hear that the coffee machine and subscription were a hit and that you were happy with the delivery process. Happy brewing! :)

Oceniono na 5 z 5

First order from Volcano

First order from Volcano, very happy with ordering process and delivery. Haven't tried the coffee yet because it's for Christmas, but hopefully won't be disappointed and will be ordering again. Always like to support local small businesses.

1 listopada 2024
Opinia niezależna
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Odpowiedź od Volcano Coffee Works

Thank you for the lovely review, Helen! Good to hear the ordering process went smoothly, and we hope you enjoy the coffee. Happy brewing!

Oceniono na 3 z 5

This is my first time of buying Volcano…

This is my first time of buying Volcano coffee and decided to try the 'Mount Blend'. The coffee is pleasant, but rather unexceptional. I have also bought 'Sombra' but not tried it yet.

22 października 2024
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Odpowiedź od Volcano Coffee Works

Hi Carol, thanks for taking the time to leave a review with us! So sorry to hear it didn't taste quite right - often times the brew ratio can make a huge difference so I would love to opportunity to help you dial in the coffee a bit and if that doesn't help we'd happily send you something else to try that we think you'd love - please send us an email on orders@volcanocoffeeworks.com. Speak soon, Sonya.

Oceniono na 5 z 5

Great coffee

I have bought this coffee for my son as part of his birthday present which is at the beginning of November. He is in his mid 30s and enjoys a good cup of coffee.
He has not yet received the gift but what I have discovered is that it was first made in West Norwood which is where he first lived with his wife. This was purely coincidence on my part but I know he will be thrilled to bits when he realises this too.

16 października 2024
Opinia niezależna
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Odpowiedź od Volcano Coffee Works

Thanks so much for your review, Mrs Heather. That's such a great coincidence - we hope he loves the gift and the story. Thanks again!

Oceniono na 5 z 5

Every time I buy coffee from volcano…

Every time I buy coffee from volcano, they ask me, at least twice, for a review. So here goes (again): Volcano coffee is really really good and the service is excellent. I wish I could have a sex change so I could have their babies. I also think that they should be made permanent rulers of the earth. OK, that’s the last one I’m doing.

25 września 2024
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Odpowiedź od Volcano Coffee Works

Thanks so much for your very creative review, Shaun. Sorry we've bombarded you with review requests, definitely not the intention and we'll look into our settings to fix this.

Permanent rules of the earth? Consider it done, there will be tasty coffee and world peace!

Oceniono na 5 z 5

Fantastic coffee

Fantastic coffee, Fantastic customer service, Fast delivery.
5 star service.
Order 500g bags for better value for money.

25 września 2024
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Odpowiedź od Volcano Coffee Works

Hey Daniel,

Thanks so much for taking the time to leave us a review - so glad you're happy with our coffee and our customer service!

Have a lovely weekend, and happy brewing :)

Oceniono na 5 z 5

Very tasty and fresh coffee delivered 3…

Very tasty and fresh coffee delivered 3 times already

19 października 2024
Opinia niezależna
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Odpowiedź od Volcano Coffee Works

Hey Georgios,

We really appreciate you taking the time to share your feedback - and we're happy you're enjoying our coffee :)

Thanks so much for the review, and have a great weekend.

Oceniono na 4 z 5

Good tasting coffee

Good tasting coffee, however some feedback in respect of the pods. In my opinion they are a poor design as they are consistingly failing to produce a productive amount of coffee. The pod lid disintegrates and fails in my maching, causing not enough coffee to be produced.

30 sierpnia 2024
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Odpowiedź od Volcano Coffee Works

Hey John, thanks for taking the time to leave us a review.

We appreciate your feedback and we're glad you've enjoyed our coffee - and we're sorry your experience with our pods hasn't been as positive!

We've just finalised some changes to our pods, and will be introducing an updated range shortly - we expect them to be available in January and we hope that the changes will mean better performance with a wider range of pod machines.

We'd love to send you some of our new pods when they arrive, and we hope you'll find them a big improvement! Just get in touch with us at orders@volcanocoffeeworks.com and we'll get that sorted.

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