I used to run a virtual private server through Net Logistics, hosting about 30 sites which I had built, up to about 10 years ago. When Dreamscape bought both Net Logistics and Vodien, they consolidate... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have been with Vodien many years. Support have been excellence especially Mr Gedeon whom he assisted me this morning (I-25905547) with my outlook email settings. He have been very patience with noo... Zobacz więcej
Reakcja na opinię
Requested for assistance regarding some matters with FTP configuration and email issues after we migrated to a new custom server. The service respresentative, Jane, handles it professionally and is ab... Zobacz więcej
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Jane's help with my issues were great. Corrected some of the wrong information provided the previous night by another agent. Too early to confirm if all is now good, but I know I can always go back t... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Dane kontaktowe
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapur
- vodien.com
4,4
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful and knowledgeable.
Jolly (the person who resolved my email issue) was knowledgeable and courteous.
20 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Phillip,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Dishonest
Dishonest! They sold me a number of products I didn’t need and when I cancelled them, they continued to charge me for them. Continuously “losing connection” when I tried to deal with them. Had to get my bank to step in.
20 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the products you were charged for, the cancellation process, and the connectivity issues you faced when trying to contact support.
We understand how frustrating it is to be charged for services you believe you did not need and to experience difficulties when attempting to resolve billing concerns. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Horrible Service and all the time the…
Horrible Service and all the time the domains get blacklisted.Pls do not believe them.I have been having this issue for the last 2 months and still its not resolved
19 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Gayu,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated domain blacklist issues over the past two months without a resolution.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@vodien.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
What is wrong with this company?
What is wrong with this company?
Servers keeping having issues. Our emails are disrupted again and again.
No compensation for the down time and expects us to keep supporting them.
Going to look for a new provider after this. Whoever considering them to host better think twice.
18 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Mengtet,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated server and email disruptions, as well as concerns regarding downtime and service reliability.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@vodien.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Email service down again
Email service down again, cannot login account for support cos the 2FA (email and sms) of the main site is also down.
18 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hello Yau Chan,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the email service outage and the difficulty accessing your account due to the 2FA issues affecting both email and SMS verification.
We understand how frustrating it is when essential services such as email and account access are unavailable, especially when it also prevents you from reaching support. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and assist you further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Prompt and efficient service
16 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Duncan,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Fourth time lucky
After redirecting name server and adding DNS records my email was down for almost a week - after several attempts with Vodien support, it was finally Merchael who managed to get my email back up and running, thanks.
16 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Tim,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Customer communications was very helpful
The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which made the process easier. Thank you Vodien
12 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Jude,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Service doesn’t live here…
This is not the organisation you want if you’re looking for service, or if you’re looking for non scripted conversations or apologies when their system decides to reconfigure your account without your instructions or approval. Never mind you lose all access to any emails or business during that time. Rest assured, they “understand your concerns”, although, I doubt that when I was forced to clarify if I was speaking to AI or a human.
12 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Prue,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to experience unexpected account changes that affected access to your emails and business services.
We would appreciate the opportunity to review this matter further and better understand what happened. Please feel free to contact us at reviews@vodien.com with your account details and any additional information that may help us investigate the issue thoroughly.
Your feedback is important to us, and we remain committed to improving our services and customer experience.
Regards,
Renan D.
Online Experience Specialist
Quick resolution, friendly team
My website and emails went down unexpectedly and I was able to get this resolved very quickly with the support team at Vodien, in particular Merchael. Thank you for getting everything resolved so fast and easy. Highly recommend.
9 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Bec,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Renan D.
Online Experience Specialist
Would give Angelica a thumbs up being…
Would give Angelica a thumbs up being very professional and spent time explaining every single detail.
8 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Straight-Forward Support
The support provided is straight forward and targeted. 1 engagement and the problem is resolved.
Best suited for small company like mine.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Teo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Excellent customer service!
Customer service knew precisely what was the issue and how to rectify my renewal problems. They even offered me a 10% discount for all the trouble.
1 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Great support from the Vodien agent
I would like to commend the Vodien support agent for the excellent assistance provided in resolving my website issue. The agent was prompt, patient, and demonstrated strong technical knowledge throughout the process.
I especially appreciate the responsiveness and professionalism shown, which made the experience smooth and stress-free.
Thank you for the great support it is truly appreciated.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I am happy I got my issue resolved
I am happy I got my issue resolved. The only problem is the waiting time. It took me a very long time to get someone connected. But once connected, they are very helpful.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The cancellation function does not…
The cancellation function does not work.
I attempted to cancel my hosting via the account portal, but the “Delete Business Hosting” button is non-functional. The process prompts you to cancel the service, however the action cannot be completed.
I have raised this with support and provided a Loom video clearly demonstrating the issue. This specific problem has not been addressed.
As a result, I have been unable to cancel the service through the platform and am still seeking a refund for the hosting. This is a core issue that affects the ability to properly cancel, not just in my case but for any customer attempting to do the same.
Path: Account > Business Hosting > Delete Business Hosting
31 marca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hello Willis,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the cancellation function not working as expected, especially after you have already attempted to cancel the service and provided a Loom video demonstrating the issue.
We understand how frustrating it is to be unable to complete a cancellation through the account portal, particularly when you have followed the correct path (Account > Business Hosting > Delete Business Hosting). This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further, including checking the issue you encountered with the cancellation process. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Service is good and solution is prompt.
Service is good and solution is prompt.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Tham,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Unfortunately I didn't have the…
Unfortunately I didn't have the information on hand that I needed at the time but the agent was very helpful and polite
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Milner,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I had extended my domain but after…
I had extended my domain but after expire date after then My email sending was not worked so I ask you resolve this today your technitian try to fix I don't know yet I will try tomorrow but she(Jeanina) will willbe ok after a few hours then I trust her and i will try tomorrow
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Yong,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Unexpected billing
On 27 February, I contacted support to request a downgrade, as the hosting cost was over $2,000 per year. I was told this wasn’t possible. I then requested the EPP code to transfer everything away (domain and hosting and emails), making it clear I intended to move off the service.
After confirming that my domain and hosting were being transferred, I was not informed at any point via the support chat that I also needed to separately cancel the account. I assumed that transferring everything would effectively end the service. While I accept that this assumption was incorrect, there was no guidance from support indicating that an additional cancellation step was required.
On 31 March, I was billed again for hosting covering the period 5 April 2026 to April 2027. This charge was applied before the new billing period began. I disputed the charge prior to 5 April and requested a refund for the unused period, but this was declined.
Despite clearly indicating my intention to cancel and no longer use the service, I have been charged over $2,000 for hosting I did not use.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hello Jesse,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the downgrade request, service transfer, and subsequent billing charges applied to your account.
We understand how frustrating it is to be billed for a service you believed had been discontinued, especially after clearly indicating your intention to move your domain, hosting, and email services away. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.