I used to run a virtual private server through Net Logistics, hosting about 30 sites which I had built, up to about 10 years ago. When Dreamscape bought both Net Logistics and Vodien, they consolidate... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have been with Vodien many years. Support have been excellence especially Mr Gedeon whom he assisted me this morning (I-25905547) with my outlook email settings. He have been very patience with noo... Zobacz więcej
Reakcja na opinię
Requested for assistance regarding some matters with FTP configuration and email issues after we migrated to a new custom server. The service respresentative, Jane, handles it professionally and is ab... Zobacz więcej
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Jane's help with my issues were great. Corrected some of the wrong information provided the previous night by another agent. Too early to confirm if all is now good, but I know I can always go back t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Dane kontaktowe
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapur
- vodien.com
4,4
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Anthony,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you had a positive experience with our service and that you found our team to be patient and helpful. Providing attentive and customer-focused support is something we strive for, and it's wonderful to know that this was reflected in your experience.
Your kind words are greatly appreciated and will be shared with the team.
If you need any further assistance in the future, please don't hesitate to reach out.
Thank you for choosing Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Fast and Stress Free
Easy, no hassle and solved all my problems in a short amount of time
22 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Amanda,
Thank you for taking the time to share your positive experience with us.
We're delighted to hear that your concerns were resolved quickly and without any hassle. Providing efficient and seamless support is what we strive for, and it's wonderful to know that we were able to solve your problems in a short amount of time.
Your feedback is greatly appreciated and serves as encouragement for our team to continue delivering excellent customer service.
Thank you for choosing Vodien. If you need any assistance in the future, we're always here to help.
Kind regards,
Renan D.
Online Experience Specialist
Persistent Downtime, Terrible Support
In the past 30 days, my WordPress websites have been down for 38 times for a total of 22 hours, 59 minutes.
My case ([OEML-3348796] [IEML-1686404]) was escalated and handled by online experience specialist "Cathy T."
Given the repeated downtime, I asked Vodien's technical team to get to the bottom of the root cause, but instead, I received the following response from Cathy:
"I would also like to set the right expectation regarding shared hosting services. Since shared hosting operates on a single server that is used by multiple customers, resources such as CPU, memory, and bandwidth are distributed among all users. Because of this environment, performance and uptime can sometimes be affected by high usage or traffic spikes from other accounts on the same server, which may result in intermittent downtime or slower performance."
In other words, customers of Vodien can expect to endure with downtime or slower performance, as that is part of their service commitment to its customers.
During subsequent downtimes, Cathy tried to shift the blame to Cloudflare, the CDN which I have used for my websites for the past decade and which I have not changed any settings.
I asked in no equivocal terms for a compensation proposal, but instead of getting back to me with a substantive response, Cathy unilaterally closed my ticket because she has not heard back from me (when the ball was squarely in her court).
22 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Keith,
We sincerely apologize for the frustration and inconvenience caused by the repeated downtime incidents and the experience you had while your case was being handled.
We understand your concerns regarding service stability, the communication provided during the investigation, and the handling of your request for compensation. We regret that our responses did not meet your expectations and that the case closure left you feeling that your concerns were not fully addressed.
Your feedback has been taken seriously and shared with the appropriate teams for review. I will also send you an email update to your registered email address on file regarding your concern.
Once again, I sincerely apologize for the inconvenience caused, and we appreciate your patience and understanding.
Kind regards,
Cathy T.
Online Experience Specialist
Do not do it.
Multiple bad experiences, I have had them call my hosting clients directly and try to sell them services around me. Also watch the check out when you renew services they drop in other services and if you miss them, they get added on auto-renew. I have had accounts there for years and hard to transfer all the mail account so stay put but I would never recommend or start a new account with them. Avoid them completely.
21 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your concerns regarding account management, renewal processes, and interactions related to additional service offerings.
We understand how important trust and transparency are, particularly for long-term customers, and we regret that your experience has left you feeling disappointed. The feedback you have shared regarding renewal options, add-on services, and communications with your hosting clients is something we take seriously.
We would appreciate the opportunity to review these concerns further. Please reach out to us with your account details and any relevant information at reviews@vodien.com, so we can investigate the matter thoroughly and better understand the circumstances surrounding your experience.
Your feedback is important to us, and we are committed to continuously improving our processes and customer experience. We hope to have the opportunity to address your concerns directly.
Regards,
Renan D.
Online Experience Specialist
Jane fixed my email issue…
Finally Jane was able to resolve my email issue. This is the third time I contacted Vodien to resolve the email issue. It appeared to be an email routing issue where it was incorrectly set. This should have also been checked previously. Glad Jane was on the ball and found it.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Tony,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Efficient service
(I-25708968)
Gedeon provided excellent support and resolved my issue quickly over a phone call. He was professional, efficient, and made the whole process smooth. Everything was settled within the same day, truly great service!
11 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Wong,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Gedeon was able to provide you with excellent support and resolve your issue quickly over the phone.
It’s great to know that he was professional, efficient, and able to make the entire process smooth for you, with everything being settled within the same day. We truly appreciate your kind words regarding the service experience.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Regards,
Renan D.
Online Experience Specialist
Great to work with and very helpful…
Great to work with and very helpful with any issues that might arise. Quick to solve those issues too and you're not waiting around too long to get someone to chat to.
13 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Peter,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Avoid Vodien Hosting – Frequent Downtime & Poor Service
I’ve been a Vodien customer for over a decade, and the service has gone from bad to worse.
Frequent Downtime: In just the past six months, I’ve faced major outages on 7 Dec 2025 (E‑435560), 6 Mar 2026 (E‑484049), 18 May 2026, and now 12 Jun 2026 (E‑540868), for already more than 10 hours, and still unresolved.
Each time, I was the one discovering downtime before reporting it — Vodien does not proactively monitor outages. This repeated failure has directly harmed my business operations and SEO visibility. My website is my lifeline, and I depend entirely on it to draw clients.
Customer Service Problems: Vodien has contradicted itself on whether my plan included a dedicated IP, even when I produced email evidence and archived proof from their own website. Their invoices lacked detail, making it impossible to prove features without digging up old records. Support often dismissed issues like delayed emails, which cost me clients.
From Bad to Worse: I made the mistake of upgrading to their business plan after repeated appeals to abandon my legacy HostExpert plan, thinking stability would improve. Instead, frequent downtime began, proving the upgrade only made things worse.
Broken Promises: After the May 18, 2026 outage, Vodien promised to review compensation for SLA breaches. They never followed up.
Conclusion: Vodien charges premium rates but delivers instability, poor monitoring, and dismissive customer service. If your business depends on uptime and reliable support, avoid Vodien.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Skai,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated service interruptions, concerns regarding service stability, communication, support, and the impact these issues may have had on your business operations.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@vodien.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Jane was very helpful and understanding…
Jane was very helpful and understanding when it came to assisting me! Answered my concerns directly which I appreciate! Thank you for your help :)
12 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Melissa,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jane was efficient
Jane was efficient, polite and responsive. Perhaps the best service I have received from Vodien. Assuming both escalated issues are resolved well, then I would be delighted.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jane's help with my great
Jane's help with my issues were great. Corrected some of the wrong information provided the previous night by another agent. Too early to confirm if all is now good, but I know I can always go back to them to continue to work the problem if required. thanks
11 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Andrew,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The online support was prompt and…
The online support was prompt and profesional and what is more important they are able to guide me step by step in a very patient manner and tone. Awesome service!
11 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Wei Beng,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The person who answered the phone was Great!
The person who answered the phone was very polite and professional. He was able to find and fix the problem quickly. Great service.
6 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Stuart,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
served by Customer Support Ms Jaynnie…
served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicating paid even with not enough credit stored so considered not fully paid but got stuck as it qualify as renewed. Think accounting software glitches. She relentlessly focus to solve it within one instant and archived with probably alot of energy. Appreciated.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Mork,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Excellent Vodien live chat support
Vodien live chat support is reliable and has a quick turnaround time which is tremendously helpful to address my urgent concerns.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Clar îs very patient and helpful in…
Clar îs very patient and helpful in guiding me through the setup of my email on the Google platform. Clear explanations and great support throughout the process. Really appreciate the assistance.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Damian,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
STOLEN COMPUTERS
Our computers were stolen and we had to start at base level. Vodien were very helpful in getting us set up again and it was great not to have to wait a long time for an answer. Helped our situation as a church and needing to reestablish contact was valuable.
26 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Marion,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Regards,
Renan D.
Online Experience Specialist
We have been trying for more than 2…
We have been trying for more than 2 mths now to successfully migrate our emails from the system Vodien first set us up for to what they are now suggesting we be on (from Exchange to Titan).
This was their suggestion as we were having so much trouble with the system they had us on (constantly asking for passwords - slowing our teams' workflow significantly).
We were assured it wouldn't affect our work, that they would perform the migration over the Easter Weekend and everything would happen seamlessly.
Well its now 7 weeks since Easter and it still hasn't been completed to our satisfaction.
Terrible follow up - terrible service!!!
We finally got a support person to help (usually they say somone will get back to us), she helped us set up our Desktops then assured us she would send us information on how to do it on our mobile devices.
The information she sent didn't make any sense - we asked for help again - got the usual answer that our call is important and they will escalate (only to not be contacted again )
We managed to find help on line from a different supplier (they listened to us and sent us a video on how to do it - completely different information than what the Vodien Team gave us - the codes where correct however the terminology was much better and inline with our devices)
Our Calanders have still not sunk across (something very important for any business) - and we received an email today saying they won't be helping with this!!!!
Terrible service!!!
Dont use them if you have a choice
27 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hello Janice,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the email migration process from Exchange to Titan and the challenges you have encountered, including delays, communication gaps, and difficulties completing the setup across your devices.
We understand how frustrating and disruptive this must be, especially when it impacts your team’s workflow and essential functions such as email and calendar synchronization. This is not the level of service we aim to provide, and we take your concerns very seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Geof was a great help
Geof was a great help! He got everything settled in a heart beat!
23 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Shaik,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Speedy response
Speedy response. Problem resolved very quickly - it was me at fault, not Vodien but all sorted amicably.
22 maja 2026
Opinia niezależna
Odpowiedź od Vodien Internet Solutions Pte Ltd
Hi Andy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.