Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft. Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war. Ich h... Zobacz więcej
Reakcja na opinię
I bought a Silent Disco and hired a second set to support an arts project called the Rugby Soundscape. Both sets worked perfectly and came with a good range of cables so they could be attached to pr... Zobacz więcej
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I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.
Dane kontaktowe
Vocalstar. Unit 10 Chantry Park, 2 Cowley Road, 2 Cowley Road, BH17 0UJ, Poole, Zjednoczone Królestwo
- 01202670929
- info@vocal-star.com
- vocal-star.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Straight forward and quick buying…
Straight forward and quick buying experience. Arrived within a couple of days. Great backing tracks. I like the fact that they all have proper endings and the on screen lyrics are clear and easy to read.

Odpowiedź od Vocal Star Limited
They were supposed to send me a cable…
They were supposed to send me a cable they sent it by the worst courier in the UK DPD first they delivered to completely the wrong address it was a small package which goes through the letterbox they made out I was not at home a total lie and took it to not the nearest post office but one miles away and sent me a QR code to collect went there no package still never received the cable

Odpowiedź od Vocal Star Limited
Top quality,top service
I bought 20 sets of earphones and the surport that came with the team was amazing. The quality is very high standard and I live in ireland but when clicked the order it was here in 3 days .... thank you for making it simple and having a open line to call if needing help
Kindregards karen

Odpowiedź od Vocal Star Limited
Most Bizzare Transaction !
Bought from Vocal Star via Amazon in December.
I received the Kareoke machine, it wasnt compatible with my TV. No big deal, I returned the item. To be told i had returned the wrong model- this was the model sent to me. Despite going back and forth multiple times. They refused a refund and said I had 14 days to retrieve the item from Poole Warehouse. Ignored all further emails from me. I am now going to have to drive down to Poole to retrieve it because I would rather give the kareoke machine to someone else that can use it than let them keep £100 and the product.

Odpowiedź od Vocal Star Limited
1st class delivery service
1st class delivery service, and excellent communication with speedy replies.
Thanks to Ashleigh

Odpowiedź od Vocal Star Limited
CDG Karaoke discs
Ordered several CDG karaoke discs from Vocal Star, which still work in my JVC CDG player that I used in my mobile DJ/karaoke days, these discs offer great quality in sound and graphics and ideal for latest releases.

Odpowiedź od Vocal Star Limited
I was dissaponinted with my VS800…
I was excited to receive my VS800 KARAOKE & WIRLESS MICROPHONES then I tried it out karaoke player worked as expected with discs but the bluetooth connection to my mobile phone was almost useless I had to turn the volume on the player,phone &lifier to max which causes feedback then I tried the microphones only 1 worked which is disappointing after 3 days of back and forwards with customer services to be fair they offered me a refund but I need the system and would potentially not have a system for up to 30 days which is unacceptable to me so stuck with faulty system and only 1 microphone

Odpowiedź od Vocal Star Limited
Microphone
Delivery was quick but I was expecting 2wired microphones as they were shown on the box in the advertisement on google search Amazon site.

Odpowiedź od Vocal Star Limited
Very spededy delivery, perfect goods!
Perfect for my needs, very quickly delivered as well as the product being excellent. Not my first order & certainly will return again.

Odpowiedź od Vocal Star Limited
Bester Support
Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft.
Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war.
Ich habe direkt dem Support geschrieben und auch sofort Antwort erhalten und mir wurde zugesichert das ich ein neues funktionierndes Gerät erhalten werde.
Vielen Dank ins besondere an Ashleigh und Lauren die sich auch während der Weihnachtszeit, Zeit für mich genommen haben.

Odpowiedź od Vocal Star Limited
Hello,
Hello,
I give five stars for the following reasons.
Ordering the product was easy and straightforward . Delivery of the product was prompt.
Kind regards,
Derek

Odpowiedź od Vocal Star Limited
Top service
I would like to say thank you for the customer experience I have received fro Ashleigh. You have updated me with faults due to unfortunate events of water damage , returned my funds in a quick manner. On top of this you have been able to deliver the other item in a super quick time which was received today. I look forward to giving this present to my children this year for Christmas.
Thanks to you and your team. Merry Christmas and Happy New year
Kind regards

Odpowiedź od Vocal Star Limited
Exemplary customer service from Vocal-Star
I recently purchased the Vocal-Star Professional 4 wireless microphone system from Amazon and experienced a few technical problems. I contacted Vocal-Star through their web site for technical support.
I have to say their response and support has been nothing but fantastic. I received a response to my query first thing the next day, I explained my problem and a few hours later they came back with the fix. All issues now resolved and I'm one happy customer.
Their service is second to none, and something many other manufacturers could do with copying. It's just so refreshing these days to get such assistance.
Thank you Vocal-Star.

Odpowiedź od Vocal Star Limited
Just tested it out recently
Just tested it out recently , the quality is good when I play it via Bluetooth with iPad .
However, when I play via my TV HDMI or optical the sounds dips drastically. I’m not sure of the issue here

Odpowiedź od Vocal Star Limited
Easy to order discs and arrived before…
Easy to order discs and arrived before the date stated

Odpowiedź od Vocal Star Limited
Incredible Customer Service
Lauren from their customer service team sorted my issue out quickly and efficiently. She sort knowledge from other members of the team when she was not 100% sure on the answer and my problem has been resolved. I highly recommend buying from this company.

Odpowiedź od Vocal Star Limited
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







