Vocal Star LimitedRecenzje 

603
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.

Oceniono na 5 z 5

Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft. Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war. Ich h... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I bought a Silent Disco and hired a second set to support an arts project called the Rugby Soundscape. Both sets worked perfectly and came with a good range of cables so they could be attached to pr... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Karaoke
  2. Wynajem sprzętu do karaoke
  3. Producent muzyczny

Napisane przez firmę

We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

603 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,3

Wszystkie recenzje

(603)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Straight forward and quick buying…

Straight forward and quick buying experience. Arrived within a couple of days. Great backing tracks. I like the fact that they all have proper endings and the on screen lyrics are clear and easy to read.

16 stycznia 2024
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

We are so pleased that you enjoyed your experience with us and thank you for the feedback on the product! We are so pleased you like it! Best wishes, the VS team.

Oceniono na 1 z 5

They were supposed to send me a cable…

They were supposed to send me a cable they sent it by the worst courier in the UK DPD first they delivered to completely the wrong address it was a small package which goes through the letterbox they made out I was not at home a total lie and took it to not the nearest post office but one miles away and sent me a QR code to collect went there no package still never received the cable

16 stycznia 2024
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

We are very sorry that this occured but please understand we cannot control the actions of the couriers. I can see our team are currently investigating this with DPD and hope to have this resolved soon. We sent this cable out to you as a goodwill gesture as it is an item not typically included with the product. We can send this back out to you but it will be shipped by DPD. Best wishes, the VS team.

Oceniono na 5 z 5

Top quality,top service

I bought 20 sets of earphones and the surport that came with the team was amazing. The quality is very high standard and I live in ireland but when clicked the order it was here in 3 days .... thank you for making it simple and having a open line to call if needing help

Kindregards karen

12 stycznia 2024
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Hello, I'm so glad you enjoyed your experience with us! Thank you so much for this review. Best wishes, the VS team.

Oceniono na 1 z 5

Most Bizzare Transaction !

Bought from Vocal Star via Amazon in December.
I received the Kareoke machine, it wasnt compatible with my TV. No big deal, I returned the item. To be told i had returned the wrong model- this was the model sent to me. Despite going back and forth multiple times. They refused a refund and said I had 14 days to retrieve the item from Poole Warehouse. Ignored all further emails from me. I am now going to have to drive down to Poole to retrieve it because I would rather give the kareoke machine to someone else that can use it than let them keep £100 and the product.

30 grudnia 2023
Opinia niezależna
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Good morning. We didn't refund your return as we received an older model which has not been in stock for three years rather than the recent model you purchased from us. We explained this to you and asked you to arrange collection via courier within the time frame given otherwise we would have to dispose of your order. Best wishes, the VS team.

Oceniono na 5 z 5

1st class delivery service

1st class delivery service, and excellent communication with speedy replies.
Thanks to Ashleigh

9 stycznia 2024
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

This is amazing to hear! We will pass this onto Ashleigh, she will be thrilled. We are so glad you enjoyed your experience with us. Best wishes, the VS team.

Oceniono na 5 z 5

CDG Karaoke discs

Ordered several CDG karaoke discs from Vocal Star, which still work in my JVC CDG player that I used in my mobile DJ/karaoke days, these discs offer great quality in sound and graphics and ideal for latest releases.

3 stycznia 2024
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

So happy to hear you love the products! Thank you for this positive feedback. Best wishes, the VS team.

Oceniono na 1 z 5

I was dissaponinted with my VS800…

I was excited to receive my VS800 KARAOKE & WIRLESS MICROPHONES then I tried it out karaoke player worked as expected with discs but the bluetooth connection to my mobile phone was almost useless I had to turn the volume on the player,phone &amplifier to max which causes feedback then I tried the microphones only 1 worked which is disappointing after 3 days of back and forwards with customer services to be fair they offered me a refund but I need the system and would potentially not have a system for up to 30 days which is unacceptable to me so stuck with faulty system and only 1 microphone

5 stycznia 2024
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Good morning, very sorry to hear about the issues you had with your purchase! Please contact our team to discuss possible alternative solutions, we are very eager to resolve this for you. Best wishes, the VS team.

Oceniono na 5 z 5

Excellent service

6 stycznia 2024
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Hello, thank you for this positive review, we're so glad you enjoyed your experience with us. Best wishes, the VS team.

Oceniono na 4 z 5

Microphone

Delivery was quick but I was expecting 2wired microphones as they were shown on the box in the advertisement on google search Amazon site.

3 stycznia 2024
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Good morning, thank you so much for this feedback. Very sorry to hear of the confusion with the microphones, we will take this feedback on. Best wishes, the VS team

Oceniono na 5 z 5

Very spededy delivery, perfect goods!

Perfect for my needs, very quickly delivered as well as the product being excellent. Not my first order & certainly will return again.

1 stycznia 2024
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

This is amazing to hear, we are very happy that you enjoyed your experience with us. Best wishes, the VS team.

Oceniono na 5 z 5

Bester Support

Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft.
Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war.
Ich habe direkt dem Support geschrieben und auch sofort Antwort erhalten und mir wurde zugesichert das ich ein neues funktionierndes Gerät erhalten werde.
Vielen Dank ins besondere an Ashleigh und Lauren die sich auch während der Weihnachtszeit, Zeit für mich genommen haben.

3 stycznia 2024
Opinia niezależna
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Wir freuen uns sehr, dass unser Team Ihnen dabei geholfen hat und Sie eine positive Erfahrung mit uns gemacht haben! Wir werden dies an Lauren und Ashleigh weitergeben, sie werden darüber begeistert sein. Vielen Dank für diese positive Bewertung! Beste Grüße, das VS-Team.
We are so glad that our team helped you with this and that you had a positive experience with us! We will pass this onto Lauren and Ashleigh, they will be thrilled about this. Thank you for this positive review! Best wishes, the VS team.

Oceniono na 5 z 5

Hello,

Hello,

I give five stars for the following reasons.

Ordering the product was easy and straightforward . Delivery of the product was prompt.

Kind regards,
Derek

31 grudnia 2023
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Hello, we are so glad that you enjoyed your experience with us! Thank you for this lovely review. Best wishes, the VS team.

Oceniono na 5 z 5

Top service

I would like to say thank you for the customer experience I have received fro Ashleigh. You have updated me with faults due to unfortunate events of water damage , returned my funds in a quick manner. On top of this you have been able to deliver the other item in a super quick time which was received today. I look forward to giving this present to my children this year for Christmas.
Thanks to you and your team. Merry Christmas and Happy New year
Kind regards

21 grudnia 2023
Opinia niezależna
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Thank you for the positive review, we are glad you're pleased with the customer service provided by Ashleigh and will be sure to pass this on. We hope you've had a wonderful Christmas and have a wonderful New Year.
Best wishes.

Oceniono na 5 z 5

Exemplary customer service from Vocal-Star

I recently purchased the Vocal-Star Professional 4 wireless microphone system from Amazon and experienced a few technical problems. I contacted Vocal-Star through their web site for technical support.
I have to say their response and support has been nothing but fantastic. I received a response to my query first thing the next day, I explained my problem and a few hours later they came back with the fix. All issues now resolved and I'm one happy customer.
Their service is second to none, and something many other manufacturers could do with copying. It's just so refreshing these days to get such assistance.
Thank you Vocal-Star.

12 grudnia 2023
Opinia niezależna
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Thank you for the positive review, we appreciate you taking time to recommend our services. We will pass this onto the team who helped you as I'm sure they'll be thrilled. Best wishes.

Oceniono na 3 z 5

Just tested it out recently

Just tested it out recently , the quality is good when I play it via Bluetooth with iPad .

However, when I play via my TV HDMI or optical the sounds dips drastically. I’m not sure of the issue here

30 listopada 2023
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Sorry to hear you're experiencing issues with your item. Please contact our technical support team who will assist troubleshooting the issue. The email is info@vocal-star.com
We hope to resolve this for you. Best wishes.

Oceniono na 5 z 5

Incredible Customer Service

Lauren from their customer service team sorted my issue out quickly and efficiently. She sort knowledge from other members of the team when she was not 100% sure on the answer and my problem has been resolved. I highly recommend buying from this company.

11 grudnia 2023
Opinia niezależna
Logo Vocal Star Limited

Odpowiedź od Vocal Star Limited

Amazing to hear! We'll pass this amazing feedback onto Lauren, we're sure she'll be buzzing about this. We're very glad you had a positive experience with us! Best wishes, the VS team.

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