Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft. Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war. Ich h... Zobacz więcej
Reakcja na opinię
I bought a Silent Disco and hired a second set to support an arts project called the Rugby Soundscape. Both sets worked perfectly and came with a good range of cables so they could be attached to pr... Zobacz więcej
Reakcja na opinię
I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.
Dane kontaktowe
Vocalstar. Unit 10 Chantry Park, 2 Cowley Road, 2 Cowley Road, BH17 0UJ, Poole, Zjednoczone Królestwo
- 01202670929
- info@vocal-star.com
- vocal-star.com
4,3
Doskonała
603 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing customer service from Ashleigh 🌟
I had cause to get in touch with Vocal Star due to an issue I was experiencing with a unit I purchased from them. I can honestly say, their customer service has been faultless. Ashleigh was quick to respond and had a wonderful helpful manner - the best customer service I’ve experienced for a long time!!
9 kwietnia 2024
Opinia niezależna
Odpowiedź od Vocal Star Limited
Amazing, we are so glad to have resolved the issue for you and we will pass this onto Ashleigh. She will be so pleased and thankful for your kind words. Best wishes, the VS team.
Odpowiedź od Vocal Star Limited
Amazing to hear, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Odpowiedź od Vocal Star Limited
Brilliant to hear! Thank you for the positive feedback. Best wishes, the VS team.
Quick and efficient delivery not tried…
Quick and efficient delivery not tried it out yet but looks good and we’ll made
31 marca 2024
Odpowiedź od Vocal Star Limited
Thank you for the positive feedback. If you need any assistance, please contact our customer support. Best wishes, the VS team.
Superb experience with Vocal Star
Superb experience with Vocal Star. The delivery and collection was very easy plus the equipment worked perfectly! Highly recommend!
14 marca 2024
Odpowiedź od Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us and that your event went well! Thank you for the positive feedback. Best wishes, the VS team.
Excellent company to deal with great…
Excellent company to deal with great product, and very very good service especially from Sam who has been extremely helpful in my choice I would fully recommend using this company for any of Karaoke equipment
Thank you
22 marca 2024
Opinia niezależna
Odpowiedź od Vocal Star Limited
We are so happy to hear this! We will pass this onto Sam, she'll be thrilled about this! Thank you for the positive feedback. Best wishes, the VS team.
Odpowiedź od Vocal Star Limited
Amazing! Thank you for the positive feedback. Best wishes, the VS team.
Staff were helpful with my problem…
Staff were helpful with my problem .Ordering a replacement Microphone was quick and easy with next day delivery.
13 marca 2024
Odpowiedź od Vocal Star Limited
We are so happy to hear this! Thank you for the positive feedback. Best wishes, the VS team.
Everything Worked Very Well
I had initially thought that this would be a 4 Star review. That was based on me struggling to speak to someone at the company when I was trying to order the equipment.
However, it all went really smoothly. The website is very clear, the company answers emails incredibly quickly and they have really thought through what one needs to do to get everything working properly. They have developed an impressive logistics and customer care set up.
The equipment arrived at the right time. The instructions to put it all together were clear. They also have some videos on the website. I had a couple of questions and got prompt and concise responses. And, most importantly, all the equipment worked properly
So, while the lack of "person on the other end of the line" had me leaning towards a 4 star rating, the fact that they have thought this out so well and that everything was so smooth put me firmly in the 5 Star camp.
Impressive company and high quality service
9 marca 2024
Opinia niezależna
Odpowiedź od Vocal Star Limited
Very sorry to hear you had these issues but glad it was an otherwise positive experience. Thank you for this feedback, we will take this on as we want to give each customer the best experience possible! Best wishes, the VS team.
Honestly, a pleasure to deal with, and that's unusual nowadays!
Helped source and procide a replacement part, extremely swift, efficient and helpful throughout the process, my thanks!
11 marca 2024
Odpowiedź od Vocal Star Limited
Amazing to hear! We are so glad you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Reliable & prompt delivery
8 marca 2024
Odpowiedź od Vocal Star Limited
Amazing to hear! Thank you for the positive feedback. Best wishes, the VS team.
Microphones were damaged on arrival but…
Microphones were damaged on arrival but were working
Spoke to Vocal Star you were very attentive, nice and apologetic but there wasn’t enough time to courier replacement microphones. So I celotaped them as advised. They worked for 15 mins and were useless after that.This didn’t deter my 18year old from having fun at the party but was money wasted sadly.
6 marca 2024
Odpowiedź od Vocal Star Limited
We are so sorry to hear this happened! Unfortunately, it looks like the microphones were damaged during transit and as you stated it was too late to send replacements out. Please contact our team if you need anything else, we are eager to improve your experience and come up with a solution that's to your satisfaction. Best wishes, the VS team.
Very quick delivery and quality exceptional…
Very quick delivery and exceptional quality of system.
4 marca 2024
Odpowiedź od Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Karaoke hire
I hired a karaoke set from vocal star a while ago and we had an amazing night! It was easy to use with a great sound system. The girl who dealt with us, Ellie, was absolutely incredible, the best customer experience I've ever experienced.
We will definitely be hiring from vocal star again.
27 stycznia 2024
Opinia niezależna
Odpowiedź od Vocal Star Limited
Amazing to hear! We will pass this onto Ellie, we're sure she'll be thrilled about this. We are so glad your event went well and hope to see you soon. Best wishes, the VS team.
The website was super easy to use and…
The website was super easy to use and when I asked the staff were really helpful!
6 lutego 2024
Odpowiedź od Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Odpowiedź od Vocal Star Limited
Amazing to hear! Thank you for the positive feedback. Best wishes, the VS team.
Great site
Great site. Easy to use and prompt receipt.Will definitely use again. Thanks.
2 lutego 2024
Odpowiedź od Vocal Star Limited
We are so happy you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Problem solving
I had a couple of issues when I got in touch so helpful and had got everything sorted and couldn't do enough for me so grateful.
29 stycznia 2024
Odpowiedź od Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Odpowiedź od Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Odpowiedź od Vocal Star Limited
We are so happy to hear this! Thank you for the positive feedback. Best wishes, the VS team.
Doświadczenie Trustpilot
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