Vivint Solar Recenzje 

I was forced to assume a leased solar agreement from vivint because we bought a home where it was tied to a lien on the house. Sure, maybe you save a little money on your monthly electric bill, but you lose it all instantly (plus some) when you have to replace your shingles. This criminal company installed the whole system on an aged roof in need of repair! Of course, the lady (previous owner) who agreed to this heinous contract was buying whatever lies the door to door salesman from vivint told her at the time so she agreed to put it on the roof. Now 3 years after the agreement was signed we need a new roof and vivint will uninstall and reinstall for $6000! Criminal beginning to end. Can't wait for the class action lawsuits--I'll either be bringing it myself or signing up right away! Called the team that gave me the quote and the agent said they have no problem installing on a roof in need of replacement--they just have to prove that at the time they install it is structurally sound. Who cares if they scam some elderly people who will need to replace their roof in 1 year? Well, I do and so does every other decent human being who isn't just another leech on society.

UPDATE: "Digital Engagement Specialist" told me to give him a time to call to follow-up. Didn't call me until a week later unexpectedly.

Second Update: They were willing to give me a $2500 discount on their removal and reinstall of the panels. So I still have to pay $3500 for criminal behavior. But I'm stuck and they know it because I need a new roof, so I signed a contract for removal. Took a week or more to get a removal scheduled. They were removed about two weeks after that. Roof went on immediately following. So when will they be reinstalled? I asked the folks doing the removal and they said the scheduler would call. Roof done weeks ago and no call. So I called and they created a "support ticket" and someone would follow-up with me in 5 days. A support ticket for the scheduling department to call me to set up the reinstall for over a month out?! What in the world? Why not just connect me with the scheduling department? So what can I do? I wait the 5 days. It's been over 10. No call. They don't want to reinstall these panels. I've e-mailed 3 times! They want me to pay for this? They want me to update my review to something better? I should never have to pay a dime for this sort of work. And the company that removed the panels was clearly a bunch on contracted employees paid on the cheap. Do you think I want them putting holes in my 50 year brand new roof? I'm definitely worried, but maybe my concerns are completely unfounded because they'll never actually get around to putting them back on my roof!

Third Update: MONTHS after we started this, I finally got the team to come out to start the reinstall. They installed all of framing for the panels but left at 3 PM stating they needed another two hours on a separate day to get the panels on. Seemed odd since they could have finished. But they blamed the appointment department saying for the size system it should have been a two day install. I explained that it had taken me weeks to even get calls back for appointments and that no one follows-up so I was concerned that I needed them to schedule another visit. He said, "No worries, I'll make sure someone calls you." Okay, well days later they send me an email with the appointment time for another several weeks out. Guess what? The day came and went and no one showed up, no one called. The system remains uninstalled. I am on hold trying to figure out right now how to get them scheduled, get these 35 panels out my side yard, and finish this horrible saga. Oh, and the kicker? Sunrun has been billing me for generating power these past several months even though there are no panels on my roof. They don't even know in their own company that the panels are removed and they don't think to freeze the charges. So I'm guessing this is another several hour saga to get those charges reversed.

STAY AWAY FROM THIS COMPANY AT ALL COSTS!

Update 4: So panels still not installed. But I get an email from their damage claim department that I've got an appointment set. I say, "There must be some mistake. I didn't file a damage claim." They respond by telling me the crew that came to install damaged my new roof and they need to come out to repair it! What?! They never told me they damaged my brand new $25,000 roof a few weeks after I installed it. They just sort of secretly filed this claim and now their team is going to come out to assess it? If you haven't got the message yet--stay away from this company!!

The worst customer care I've ever encountered, after DMV. Trying to take over an account on the house we're buying, we need to update the name on the agreement, so had to email 5 different addresses, no damn answer. Attempted to call many many times, with no success. If you're VERY lucky, you can get a hold of someone on the phone, who is incredibly incapable of even understanding your problem, and also not even in the US. The people who answer your call from customer service are located in Phillippines. So imagine how much English they speak. The phone line isn't even connected properly. And it broke twice and I had to spend at least two hours only to get someone on the phone. Another woman answered the second time, I couldn't even hear her because of the wind noise, coming from her background. She also didn't even understand what I'm saying in English, let alone understand my problem. I asked her where she is, and she is also located in the Philippines. Unbelievable. Good job Vivint Solar. One star is even too much for you.

They are a Total scam!!!! Do not do it!!You will sign your life away! This company is not honest at all
Vivint Solar (also called SunRun) is a company that will woo you into thinking they are customer-oriented, responsive, and helpful. Their sales-team is on the ball, ready to get you to sign their contract. When they talk you through the contract, it looks like a win-win situation. This is what they tout: "No up front cost for the panels You pay less per kwh than your local utility company! It's a win-win for the environment and for your utility bill!" I was so ready to do my part for the fight against climate change and start using solar energy, plus get a huge discount on my bill, but I did not read the fine print of the contract. You will sign your life away by signing this contract! Do not do it! Once you have signed their contract and the solar panels are on your roof, they forget about you. They didn’t even give me a Copy of my contract they said they would mail it. The customer service is unreliable and unable to do anything for you. Managers are unhelpful and never call you back. They use stall tactics. Here is the reality: 1) Your utility bill does NOT go down. It goes UP. You have to pay for all of the energy your solar panels PRODUCE. Not the energy that you CONSUME. So, if you live in a sunny climate, your panels are going to be constantly producing energy. You will PAY for this energy! Even if you are away on a trip, not using any energy. It's not what you consume, it's what the panels produce! 2) They say they will never place a lien on your home. You have to pay them for 20 years! And every year you will see a 2.9% increase. Which is way higher than any increase you will see from your local utility company. Eventually, you are going to be paying through the roof for leasing those solar panels from Vivint. 4) Your roof needs repairing? Forget it. This is where their customer service starts to fail miserably. You need to give them at least 30 days notice. You have to pay a fee to remove and reinstall the panels. You can never get a hold of them. Never mind if your roof is leaking. 5) If you move these are your options: a-you can transfer the system to the new homeowner, b-you can take the system with you, at your own expense and provided that your new home is located within their service territory AND where the sun exposure is not less than your current property, c-you can buy the system from them, whatever the price that they set! Bottom line, don't do it! They are liars and crooks, I felt pressured into getting a solar panels. After they Finnish putting the panels on they gave my number out within my permission. I was getting call from people wanting to know how I liked solar panels. I got tired of that really fast told them not to go with them and that they we’re not supposed to give my phone number out. It finally stopped

If I could give zero score I would have. Been dealing with issues since September of 2020. Impossible to get through to customer service without waiting over 2 hours only to get disconnected. I finally used their website tool to communicate to customer service and no reply. Tried again, no response. My third and final message said if I do not get a response I’ll consider you are canceling and our contract is withdrawn. Haven’t heard anything for six months so I was glad to not have to deal with a shady and incompetent business. However last month I got a bill and I don’t even have the panels.
To preface, I had the panels installed a few years ago. I was disappointed that my monthly bill was more than my electric bill savings. At time of contract I asked what the “nominal fee” would be and I was told about $20. Fast forward, last September I had roof damage from a storm. The roofers couldn’t fix the problem unless panels were removed. It took me a month to get them removed and by then the damage was about 4foot. After several no- shows they finally came to remove panels for $500. Ok, that was fine
They told me I’d have to have them reinstalled. Ok, but it was impossible to contact them their crazy voicemail options do not address my specific issue
So when I got the ridiculous bill I was able to get through billing. They couldn’t help me and I ended up frustrated trying to get help. I contacted the better Business Bureau and they interceded on my behalf. Unfortunately when they followed up Vivint lied and said things were ok. Finally the BBb contacted them again and I actually got a voicemail from Brenda saying she would send me an email to set up a time to discuss. No email came. That was June 21 and still no response. Meanwhile since they told the bBB everything was ok they closed out my complaint
This frustrating situation has made me physically ill and relentless anxiety
I do not want to deal with them. Their business practices are insulting to clients.
I’m not giving up.

Date witten 6/15/2021
See update at bottom of page.

I would like to share my experience with Vivint Solar. I'm EXTREMELY disappointed in their service and professionalism.
My husband passed away December 21, 2020. I contacted Vivint Solar of my husband's passing and they informed me of all the documents they would need from me. It was at this time they said they needed to send someone out to inspect my panels and I scheduled with them to come out Jan 5, 2021. The serviceman said it would require a Technician to come out due to there was a short.  I told him okay please disconnect thevsrrvice due to I didn't want to chance a fire if there was a short and he said he did.
I then made another appointment for January 29, 2021 and after spending half the day waiting I get a call that the Technicaln called in sick and they needed to reschedule. So they made an appointment for February 2, 2021. When the Technician arrived he informed me this required him to get on the roof and he was not certified to get on the roof and I needed to reschedule.  My appointment was then scheduleded for March 18, 2021. The Techniciann shows up and he informed that he was on doctor's order and had not been released to access the roof and needed to reschedule. So I contacted Vivint and they rescheduled for March 24, 2021 and it was a no show. So again I reschedule for April 19, 2021 and the Tech said he needed to order a part. I asked how long does it take to get the part. He said about 2 weeks but due to COVID it might take an extra week or so.  Nothing for the whole month of May. Finally June 3, 2021 Vivint came out and installed the part. Now remember I'm dealing with the death of my husband and being inundated with all these inexcusable appointments.
Today June 15, 2021 I receive a call stating I'm passed due on my Vivint account for $715.00 dollars. I told them my service had been disconnected and the customer service person said, she was sorry for my loss but I owed this bill. I told HER I DID NOT HAVE SERVICE AND WASN'T PAYING FOR SOMETHING I DIDN'T RECEIVE.  After getting no where with her I told her they could come get the panels and hung up.
If you are considering solar I highly discourage Vivint Solar.
UPDATE
Vivint Solar contact me 6/16/2021 after seeing my review and PROMISED ME a Tech would be out tomorrow 6/17/2021 @ 8 am on the nose. So today at 8am I get a call from the Tech and says they are going to be an hour late due to his partner got held up talking to a manager. UNEXCUSEABLE. Now rescheduled for June 22, 2021 at 8am

Vivint is by far the worst company of any kind I have ever had the misfortune to deal with. They installed panels on my roof in no time and cashed their check quickly. 6 months later I still have ZERO electricity generated and no timetable for when I might possibly have my system online. It is impossible to talk to anyone who knows anything about anything. They are a scam, not a company.

UPDATE: Vivint says they are sorry! That’s their solution to our issues. Crazy how that hasn’t helped or changed anything. No one is in charge. Don’t use Vivint!

Vivint is like sleeping with the mob !!
Charming at first , and now you can’t get out . They will screw you all the way .
Do not sign that contract!
Get your power from the electric company. It will cost you a bit more but will save you the aggravation

Their customer service is the worst of any company I’ve ever encountered.
Absolutely no desire on their part to finish their solar installation. We have 30+ panels on our roof and 2 wall batteries installed 6 months ago that do nothing.

Adding myself to the list of very unfortunate souls who bought into the con man/salesman presentation. “Bill will go down. You were accepted for free solar because of your high energy bills. We’re going to put enough panels on to bring your bill as close to $0 as possible.” Surprise! Bill has gone up. Paying more Vivint than SoCalEdison without their panels. Being out of work because of COVID-19 for a year is capped off by being scammed by Vivint. There is certainly a special place in Hell for them. Stay away folks.

We have saved nothing. My bill is the same after the panels were installed. When we review usage on the app, we actually have higher usage on days we aren't even in the state and no one is home. I tried to contact them multiple times to explain that. They refuse to answer, saying the account is in mu husbands name. But my name is on the deed to the house. How do they refuse to talk to me when I am on the deed to the house and was present during the process?
I had to call multiple times to get the automatic payment straightened out.
HORRIBLE customer service. And I honestly feel like I was scammed. The bills is not less than when I had electric, and now we are stuck with them.

We've had solar panels installed in 2017 by Vivint. The first week of installation we had our FIRST roof leak. They fixed it but that was the beginning of the many problems. Multiple roof leaks. One of the solar panels pulled up off our rafter and caused so much damage to our home. First, Vivint sent out a roofer who told us they would fix the damage but then sent another roofer out who then turned around and said they weren't repairing the damage because the roof wasn't installed properly. Now remember I never had a problem with my roof until they were installed. Even though Vivint says they we take care of the panels and damage they might cause that simply isn't true. NOW 2021 I need a whole new roof and all the companies that have come out to give us estimates ask, "WHY WERE SOLAR PANELS INSTALLED ON AN OLD ROOF? So 4 very long years later I need to new roof and VIVINT IS CHARGING US $6400 for removal and storage of the panels. This doesn't include a new roof. Very dishonest and not a good way to treat anyone.

Do not do it! It is a scam! You will sign your life away!
Vivint Solar (also called SunRun) is a company that will woo you into thinking they are customer-oriented, responsive, and helpful. Their sales-team is on the ball, ready to get you to sign their contract. When they talk you through the contract, it looks like a win-win situation. This is what they tout: "No up front cost! You pay less per kwh than your local utility company! It's a win-win for the environment and for your utility bill!" I was so ready to do my part for the fight against climate change and start using solar energy, plus get a huge discount on my bill, but I did not read the fine print of the contract. You will sign your life away by signing this contract! Do not do it! Once you have signed their contract and the solar panels are on your roof, they forget about you. . Customer service is unreliable and unable to do anything for you. Managers are unhelpful and never call you back. They use stall tactics. Here is the reality: 1) Your utility bill does NOT go down. It goes UP. Read the fine print! You have to pay for all of the energy your solar panels PRODUCE. Not the energy that you CONSUME. So, if you live in a sunny climate, your panels are going to be constantly producing energy. You will PAY for this energy! Even if you are away on a trip, not using any energy. It's not what you consume, it's what the panels produce! 2) They say they will never place a lien on your home. Guess what? They not only placed a lien on my home, they placed TWO liens on my home! 3) You have to pay them for 20 years! And every year you will see a 2.9% increase. Which is way higher than any increase you will see from your local utility company. Eventually, you are going to be paying through the roof for leasing those solar panels from Vivint. 4) Your roof needs repairing? Forget it. This is where their customer service starts to fail miserably. You need to give them at least 30 days notice. You have to pay a fee to remove and reinstall the panels. You can never get a hold of them. Never mind if your roof is leaking. 5) If you move these are your options: a-you can transfer the system to the new homeowner, b-you can take the system with you, at your own expense and provided that your new home is located within their service territory AND where the sun exposure is not less than your current property, c-you can buy the system from them, whatever the price that they set! Bottom line, don't do it!

THEY ARE LIARS AND CROOKS

I had solar panels on the front side of my roof in 2015,and 3 years later was recommended to get panels on the backside of house to save more money(completely false). Now im having leakage on the backside of my house,and they sent out a tech and THEY said its not caused by their panels,its caused by the flashing on the chimney,with is also false I had my chimney inspected,and I had a professional roofer come check out my roof,and its being caused by a one of the screws that went right through my roof of the panels mount when they installed it.vivint is refusing to fix it,and not willing to waive the fee's to have panels removed to replace my roof that clearly isnt caused by chimney.. this company is charging $499 for front and $1650 for backside!!! Total rip off and the worst agreement i have ever done!!! I have started to take legal actions and sent over the contracts,and the roofers statements and photos to my attorney to help me with this problems. I am going to fight to have these panels permanently removed,and recommend anyone NOT to invest in vivint sloar, they are a rip off and you do not save any money,you will deal with headaches for the next 20yrs,if you decide to sign up with them.i am not the only customer going through this,so please look elsewhere!!! Im warning you, do research on this company and save yourself the headaches..I live in the Springfield area in Massachusetts.

Had my security unit installed for my business wow horrible company to deal with mislead about a contract stay awayfrom Vivint

We have had Vivint Solar for a few years now and been very happy with everything from the consultation, installation and system maintenance. We were notified about a potential issue about 6 weeks ago and someone came to our home and checked to be sure our system was working efficiently. We had gotten a new router and didn't realize we should have notified Vivint. Great that they noticed something not right on their end and notified us immediately.

System is performing and saving on power costs.I did not install a total power consumption replacement, but a system that handles the LOAD during the day, reducing the high cost electric.

The only 2 issues I have had were with communication of solar system to the monitoring center that was initially performed with connecting to my wifi. As additional technology options became available, a new module in the control panel was installed that uses cellular as the connection to the monitoring center. Future problems are avoided and removes an entry point to my network - Thank you! I am a retired IT Security Specialist... :)

Vivint is good, just wish they already had a battery solar storage, for electricity I don't use at the end of the month.

I’ve been a Vivint Solar customer for several years. The installation was seamless and the ongoing service has been great. I save so much in energy costs. I’m glad I made the decision to have Vivint install the Solar Panels.

It took over a year to finish putting up animal guard the service tech where good just the people that schedule the job goofed up

Have nothing but positive comments to relate about my experience with Vivint during and after the installation. I've had the system for over 3 years now and have no regrets. Continually recommend to others. It's such a no brainer in my opinion I just don't know why more people have solar panels.