Vitall Recenzje 

491
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

After having delivered and posted my blood sample in the morning, the speed at which the results were emailed to me was astonishing. I was also able to download these results and successfully upload... Zobacz więcej

Oceniono na 4 z 5

My i ordered an estrogen, Testosterone and liver enzymes test. But my results didn't include Aspartate Transaminas. Is it too late to send these results or will i need another test?

Oceniono na 4 z 5

It was very frustrating to find that my sample was 'contaminated' and gave a false reading. I followed the instructions provided exactly. After the results came through, I then saw in the small prin... Zobacz więcej

Oceniono na 1 z 5

First test: Clear, concise, happy with the results. Second test: Oestrogen levels were "dangerously" high. Contamination was quite possible so I gave them a benefit of the doubt. Third test: Again,... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Badanie krwi

Informacje przekazane przez różne źródła zewnętrzne

Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

491 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 77% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(491)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 31

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Just really good tbh ✨

Honestly I can't really think of much to say. The service was flawless, super easy, and actually very quick! Even the results of my blood tests were far easier to understand than with any other service I've used before. Great job, keep it up :3

27 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Inaccurate and not enough info

I got my results fairly quickly however the markers stated I was in normal range and I was not, and my other markers were inaccurate. I go to see more of my test and I have to ‘upload the PDF’ on to another website to see it thoroughly but when I’m on this website there’s no where for me to upload the file.

14 kwietnia 2025
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thanks for your review. While we’re glad you received your results quickly, we’d like to clarify a few important points about test accuracy and result interpretation.

All of our tests are processed by a UKAS-accredited laboratory using strict bracketing controls to ensure reliable and accurate analysis.

For hormone tests for trans individuals, reference ranges are not shown because we’re not privy to your treatment plan or dosing schedule - clinical context matters so please review with your care provider. We also provide clear guidance regarding possible sample contamination, particularly from topical hormonal creams, which can cause artificially elevated results.

As for the PDF, it’s provided so you can download or share your results elsewhere if needed. Their upload process isn’t part of our service – it’s entirely separate from Vitall. Please contact your care provider if you are having trouble with this.

If you’d like help understanding your results or using our site, we’re happy to help directly.

Vitall Team

Oceniono na 5 z 5

Vitall Review

instructions were easy to follow, the whole process was super simple and fast and I got my results back a day later. 100% recommend!

3 kwietnia 2025
Opinia niezależna
Oceniono na 2 z 5

Bought a vitamin and mineral test kit…

Bought a vitamin and mineral test kit on line, received and sent the blood sample back, one of the markers for B9 came back with sample haemolysis, in this instance a new test is sent free of charge to repeat the process. Week later still haven’t received the retest nor response from two messages sent. I have bought another test with another company now I would others to avoid this company.

29 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Good service, quick results

Overall really good experience of the service. I booked a home visit for the blood test. The nurse was friendly, pleasant and professional. Results were back very quickly.

10 marca 2025
Opinia niezależna
Oceniono na 5 z 5

great customer service

Iv personally struggled to get decent results, but that isn't Vitall's fault it's my own and I appreciate how good they were at getting new tests out to me, and they got back to me swiftly when I needed help

5 marca 2025
Opinia niezależna
Oceniono na 3 z 5

Ok, but retesting should be easier

I've used a few of these services and Vitall is at the higher end of pricing. The tests options are generally good - they have a great breath of plans e.g. test by sex, sexuality, concern, however I was disappointed by the lack of follow up if they aren't able to complete a test. I had to reach out to customer services when, by my own fault, a test wasn't possible but I didn't get a response first time. The second time I was told retesting options were limited and advised to another group of tests with several I didn't need. This was a disappointing as I was able to find an alternative provider quickly who did offer what I needed. Considering this costs more, I expected more flexibility.

17 lutego 2025
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thanks for your feedback, we think this is a fair review. We're sorry we couldn't repeat just the tests with insufficient sample with the test package your purchased.

We setup our test profiles like this to make it simple to get all the tests needed to address concerns, without needing to know and select individual biomarkers.

However we do recognise for these occasional repeats that individual test selection would also be useful, and we will be enabling this very soon.

Oceniono na 5 z 5

Super quick turnaround

I've done many DIY blood tests before, usually with a different company. This time I needed a more speciuality blood test which I couldn't do myself, and my usual provider only had appointments in London. Vitall gave me the flexibility to request a home visit, and the test results were available the following day!
Super quick turnaround, excellent service - genuinely couldn't have asked for me.

6 lutego 2025
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thank you for your feedback - we're so pleased to hear everything went smoothly!

Oceniono na 5 z 5

Brilliant service!

Very easy, fast and straightforward service! Thank you!

16 stycznia 2025
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thank you for your feedback!

Oceniono na 2 z 5

Test was fine but some of my sample…

Test was fine but some of my sample haemolyzed and I couldn’t get the full results. The FAQs on their website say that they offer a free retest for this but I have been trying to get a hold of their customer service for a month now and no answer. No phone number to call. I spent a good amount of money for a comprehensive test and in the end didn’t receive results for everything.

3 stycznia 2025
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thank you for your feedback. Please accept our sincere apologies for missing your emails to us regarding this as they were originally flagged as spam.

I believe your test order has now been repeated and a clinic visit scheduled so please do get in touch if you need anything else.

Oceniono na 3 z 5

First sample bad

The test was easy to do and send off. I gave the service only three stars, however, because I had to send it twice.

The first sample had apparently coagulated and was untestable. This was fair enough. I imagine it happens often. Trouble was, I heard nothing from them for weeks. I had to contact Vitall to find out what had happened to my sample and then I had to do another one.

12 stycznia 2025
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Many thanks for your feedback. Yes sample issues do occur occasionally so we do have measures in place to manage this. So we are sorry if this was your experience as it is not usually a requirement to contact us for a repeat test.

Our process is to:

a) update you by email that results are ready (or could not be reported, as in this case)

b) you can then login to your account to review the results report and details.

c) if a test needs repeating then you can then order a free repeat test kit, or select from other repeat options e.g. upgrade to a nurse visit.

We are sorry if this was not clear to you, but are pleased that overall you found the process easy to do and did get results on the second sample.

Oceniono na 5 z 5

Fast and professional service, would recommend.

Fast and professional service. The instructions were very clear and made the whole process feel a lot less scary. The couple of personal questions I had were answered very quickly and clearly by the team, who were very friendly and understanding.
Even though it was the holiday season I got my results back in few days, giving me plenty of time to get them to my healthcare provider before the chaos of this time of year fully set in.
Fantastic service, would recommend.

20 grudnia 2024
Opinia niezależna
Oceniono na 3 z 5

prompt service well informed but when…

prompt service well informed but when one test failed was offered a repeat at £69 but found another provider who was just as efficient for £45 and a free repeat if you have a problem!

14 listopada 2024
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Hi Martin, thanks for your feedback. We do in fact offer free repeats for tests where a profile could not be reported!

Please view the results report page, underneath where the issue is described you will see your repeat test options.

If you don't see this please this option please contact customer.servics@vitall.co.uk from your registered email address.

Oceniono na 5 z 5

Familial Hypercholesterolemia - Cholesterol Test

I did the cholesterol test because Familial Hypercholesterolemia runs in my family. I'm only 32 but my results came back as borderline high, so now I know to keep an eye on it and make some lifestyle changes to support my cholesterol. The results came back super quickly and the test itself was really easy to do. I will be doing these every 6 months to make sure my levels are under control and not going into the red.

24 września 2024
Opinia niezależna

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