Vitall Recenzje 

491
Wynik TrustScore: 4 na 5

4,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

After having delivered and posted my blood sample in the morning, the speed at which the results were emailed to me was astonishing. I was also able to download these results and successfully upload... Zobacz więcej

Oceniono na 4 z 5

My i ordered an estrogen, Testosterone and liver enzymes test. But my results didn't include Aspartate Transaminas. Is it too late to send these results or will i need another test?

Oceniono na 4 z 5

It was very frustrating to find that my sample was 'contaminated' and gave a false reading. I followed the instructions provided exactly. After the results came through, I then saw in the small prin... Zobacz więcej

Oceniono na 1 z 5

First test: Clear, concise, happy with the results. Second test: Oestrogen levels were "dangerously" high. Contamination was quite possible so I gave them a benefit of the doubt. Third test: Again,... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Badanie krwi

Informacje przekazane przez różne źródła zewnętrzne

Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

491 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 77% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(491)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 31

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Astonoishing Speed of Returned Results

After having delivered and posted my blood sample in the morning, the speed at which the results were emailed to me was astonishing. I was also able to download these results and successfully upload them for my healthcare provider immediately and with ease. I had a great difficulty drawing blood, but that may be an indication of the time it takes my blood to clot. Even so, it was possible to extract and return data from my sample. My only reservation about doing another home test is that, having done the first one, it now seems that there's something of an art to warming and massaging your arm and hand in order to get the required flow.

25 sierpnia 2026
Opinia niezależna
Oceniono na 4 z 5

missing AST tesult

My i ordered an estrogen, Testosterone and liver enzymes test.
But my results didn't include Aspartate Transaminas. Is it too late to send these results or will i need another test?

25 sierpnia 2026
Opinia niezależna
Oceniono na 4 z 5

It was very frustrating to find that my…

It was very frustrating to find that my sample was 'contaminated' and gave a false reading.
I followed the instructions provided exactly.
After the results came through, I then saw in the small print that 72 hours should elapse between taking medication and then taking blood sample; wish this was in the instructions provided with the kit!

5 sierpnia 2026
Opinia niezależna
Oceniono na 2 z 5

No ALH result

Bought Liver Function blood test as we wanted ALH reading which was unavailable (sample haemolysed which could be us or post Vitall should provide better warnings). The report provided should be clearer in black and white and suitable for printers like mine.

29 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

These AI commercials are a joke

These AI commercials are a joke

25 lipca 2026
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

We completely agree. That’s why we don’t run any. So whoever you’re referring to, it’s not us!

Oceniono na 1 z 5

Awful

Awful.
Had my bloods taken and I had an email saying my results were ready .
Logged in to see my results which said that is was unavailable due to ‘ sample haemolysed’
Therefore I paid £136 for one blood test which was a complete utter waste of time . Not even an apology given or an offer to have another blood sample taken . The most awful service ever . To send an email saying my results are ready and then to log in for the result only to be told that in fact no result is ready because the sample could not be used .
I feel like I have been scammed .

22 czerwca 2026
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Hi,
We’re sorry you were disappointed, but this does not mean you have paid for nothing.
Your sample was received by the laboratory, but unfortunately it could not be reported because it was haemolysed. This can happen when red blood cells are damaged during or after collection, and it prevents the laboratory from producing reliable results.
Where this happens, we provide a free replacement test. There should be a link at the bottom of your report allowing you to reorder free of charge. If you cannot see this, please contact us at care@vitall.co.uk and we’ll help arrange it for you.
The “results ready” email means the laboratory outcome has been added to your account. In this case, the outcome was that the sample could not be analysed safely, rather than a reportable result being available.
Kind regards,
Vitall

Oceniono na 1 z 5

The kit was small and cheap and…

The kit was small and cheap and extremely difficult to get my blood into, the finger prick was fine but the tube provided is so small that the blood would not drop into it and blood bubbles would form in the small area provided. A larger tube would ensure that blood collection is easier for any individual using the kit. Had to get help from a family member and even then we both struggled.

20 maja 2026
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thank you for the feedback, and we appreciate you taking the time to explain your experience.

The collection tubes supplied are industry-standard microtainers, which are widely used across home testing providers and are specifically designed to fit directly into laboratory analysers and processing equipment. Their smaller size is intentional, as only a relatively small sample volume is required for testing.

That said, we do understand that some customers can find capillary blood collection challenging, particularly when trying to guide blood into a narrow opening. We do also offer venous collection services for people who prefer this.

Oceniono na 5 z 5

all in all a very satisfying experience

booking a visit was super easy, no fluff, and the professional that come to my home was very efficient, really caring, non judgmental and made me feel at ease. i got my results pretty quick. im very satisifed with this experience and i would highlt recommend

27 kwietnia 2026
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thank you very much for your kind feedback.

We are really pleased to hear that the booking process was straightforward and that your nurse made you feel comfortable and at ease. We place a strong focus on ensuring our clinicians are professional, caring and non-judgemental throughout the process, so it is great to hear this reflected in your experience.

We are also pleased your results were delivered quickly, and we truly appreciate your recommendation!

Oceniono na 5 z 5

I am very pleased with the text that…

I am very pleased with the text that provided, the nurse came on time, everything was very prompt and organised. I got the results very quickly than I expected. Overall whole process was very smooth and satisfactory.

30 kwietnia 2026
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thank you for your feedback. We are very pleased to hear that you were happy with the service provided. It is great to know the nurse arrived on time and that the whole process felt efficient and straightforward throughout.

We are also pleased your results were delivered quicker than expected!

Oceniono na 5 z 5

Vitall

So easy and I hate needles but this was so quick, the instructions were clear and understandable and the results were so fast.

29 kwietnia 2026
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thank you for your feedback. We are really pleased to hear that you found the process so easy, especially as we understand many people are not comfortable with needles. It is great to know the instructions were easy to follow, and that results were delivered so quickly too!

Oceniono na 5 z 5

Speedy service

Speedy service. Clear results. Great communication.

29 kwietnia 2026
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thanks you for your feedback. These three things are exactly what we aim for!

Oceniono na 1 z 5

Three weeks of waiting, missing results, and an unexpected £199 additional test

I had a really frustrating experience with Vitall. I'm currently on HRT, and to continue my treatment, I needed to get certain blood levels checked: urea and electrolytes (including potassium), testosterone, and estradiol. I was referred to Vitall and GenderGP pointed out to buy the "GenderGP Complete Health" and "GenderGP Hormones & Liver" kits, which were supposed to cover everything I needed.

After ordering the kit, I waited a whole week—nothing arrived. I contacted support, and they said the system hadn't processed my request properly, but after that the kit is now on its way. Then second week passed. Still nothing. By the third week, still no kit.

When I followed up again, and it seemed the kit had gotten lost somewhere in transit by post. So I decided to pay for at-home blood draw service instead, where a clinician comes to you, takes your blood, and sends off the tests.

That part actually went smoothly—the clinician was professional. But when I got my results back, the potassium levels were missing. I asked customer service about it, and they told me I'd need to buy an additional test: "Kidney Function Home Test Kit for £199.00", on top of already spent £236,98 + £79.00

Overall, my experience was really upsetting.
Would I say the company is bad? No.

In my opinion, this unlucky experience for both me and Vitall is an opportunity to improve their service.

First of all, it would be great if Vitall could provide full tests for people on HRT and sell them as a single kit (Urea, Electrolytes including Potassium, testosterone, estradiol and maybe some extra) . That would not only make testing easier but, with a reasonable price, could also be beneficial for the company itself, as many people will start purchasing it.

Also, it would be great if Vitall could organise home test kit pick‑up in big cities. Personally, I wouldn't mind going to drop off the test myself.

19 marca 2026
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

We are sorry this was a frustrating experience.

In terms of delivery, when kits are lost in transit we arrange replacements, as we did in this case. Unfortunately both of your kits were returned to us by the Ryal Mail, after delivery was attempted, and they had not been collected from your sorting office.


In relation to the testing, since your order followed a referral from a partner, and they processed the transaction, then if the incorrect tests were recommended please raise this with them.

Vitall can only process the panels that are actually ordered. The biomarkers included in each test are listed on the product page, and potassium / full urea and electrolytes are not included in the tests your ordered. Those require a different test pathway as we explained.

Oceniono na 1 z 5

Serious inconsistencies.

First test: Clear, concise, happy with the results.
Second test: Oestrogen levels were "dangerously" high. Contamination was quite possible so I gave them a benefit of the doubt.
Third test: Again, oestrogen levels were "dangerously" high. Absolutely no chance of contamination. No use of HRT for 1+ week, I washed THOROUGHLY and took the test in a sterilised environment. I now take my tests via veinous blood draw at my GP. Waste of £180. I wouldn't trust them with a circus peanut.

16 marca 2026
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

Thank you for your feedback.

All samples are analysed within a UKAS-accredited laboratory and results are only released once they pass strict analytical quality checks. This means the result is accurate for the sample that was received.

With oestrogen testing, even very small amounts of external hormone can significantly affect a capillary sample. This includes transfer from skin, surfaces, or residual exposure following recent use of HRT. These effects can persist beyond a few days and are a recognised limitation of finger-prick sampling for certain hormones.

We do provide guidance at the point of ordering how to minimise the risk of contamination, including advice around timing, handling, and avoiding contact with hormone products prior to sampling.

Where results are repeatedly elevated and not consistent with expectations, the most reliable way to confirm levels is through a venous blood draw. This removes many of the variables associated with capillary collection and is why it is often recommended in these situations.

Oceniono na 1 z 5

I saved my passwords as usual but when…

I saved my passwords as usual but when I tried to login I was refused no method of resetting the password. So I had to get Doctor to send me a copy.

6 kwietnia 2026
Opinia niezależna
Logo Vitall

Odpowiedź od Vitall

I'm sorry you had trouble logging in.

If you click the 'I don't know my password' link on the login screen you can receive an access code.

Our support team are also available to help, simply contact us if you are having issues logging in or would like us to send you your results directly.

Oceniono na 5 z 5

It was straightforward but I has used a…

It was straightforward but I has used a different company for an Hba1c test and it was followed by a doctor who explained it all. The HomaIR test gave me my IR result but it gave no background information on the results. I'd liked to have been given advice or more info on what the results meant.

8 lutego 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej