I contacted customer services as I needed my order ASAP and they informed the warehouse who pushed the order through. Great customer service.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This company CANNOT BE TRUSTED! They PROMISED me delivery on a specific date, but hadn't even sent my order by that date! I even spoke to them by phone before ordering, and they GUARANTEED they'... Zobacz więcej
Reakcja na opinię
Having experienced these pillows on a saga cruise, we knew the quality and comfort they provided and were not disappointed! Very quick delivery and good price. Fabric is great quality feels fresh and... Zobacz więcej
I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.
Dane kontaktowe
Darwen House, Walker Park, BB1 2QE, Blackburn, Zjednoczone Królestwo
- +44 1254 589 550
- digital@visionlinens.com
- visionlinens.com
4,2
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 91% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good overall servive
14 stycznia 2025
Great selection of linen
I love the selection of items on the website. The tablecloth I needed was larger than other sites provide.
I found one for less than half of what I expected to pay .
It was delivered quickly. As soon as I saw it , I ordered another exactly the same .A delighted customer who will return
14 stycznia 2025
Fine As You Are.I Only Tell The Truth.
11 grudnia 2024
Awful to deal with - don't bother if you're an individual customer
This company have been awful to deal with. I placed an order and they sent me a tracking number with no courier firm details so I couldn't track the order.
When the order didn't arrive, they sent me a screenshot of a tracking screen that claimed to show delivery on a date when I wasn't at home.
When I asked for proof of where the package was left as I couldn't find it in the usual drop off places nor with my neighbours, they sent me a photo of a Brand Alley package being delivered to my home.
And, after 3 weeks, they're only just saying that they will open an investigation and they're refusing to refund me.
3 stycznia 2025
Opinia niezależna
Odpowiedź od Vision Linens
Thanks for leaving feedback, we really appreciate it. Apologies for the issues. The tracking number was a Royal Mail tracking number. The photo we provided was the photo Royal Mail provided on their tracking page.
I can see that our customer services team is currently dealing with this, but I've chased them up for you.
Best regards,
Vision Linens
Great pillows..Great price
Great pillows great price quick delivery..I have been using these pillows since staying at a Holiday Inn..And have reordered a few times now.. Thank you Visions..
11 grudnia 2024
Odpowiedź od Vision Linens
Thanks for feedback Monica, we really appreciate you taking the time to leave your thoughts and we look forward to seeing you again in the future. Glad you love the pillows!
Best regards,
Vision Linens
Odpowiedź od Vision Linens
Thanks for feedback Jules, we really appreciate you taking the time to leave your thoughts and we're thrilled you love what you ordered.
Best regards,
Vision Linens
Disappointing customer service
You have only issued a refund of £13.36 which was for the postage . Not for the table cloth at £22 . I’ve explained this over multiple emails and no one is listening .
I’m still waiting for this to be resolved . I’m still waiting for the tablecloth refund . Please just sort this out so I can stop emailing .
Ordered a table cloth in good time for Christmas. It was soiled when it arrived . Customer services said they would send a replacement when they received the return telling me they would refund the postage I would have to pay to do so . I Sent it guaranteed delivery for the next day but I didn’t receive the replacement until two weeks later .. and after Christmas . Instead of the 274x 178cm tablecloth I received two 100x 100cm cloths . I’m still waiting for a response and still waiting for the postage refund .
11 grudnia 2024
Odpowiedź od Vision Linens
Thanks for leaving feedback, we really appreciate it. Apologies for the issues and for you receiving an incorrect product.
I can see that our customer services team is currently dealing with this, but I've chased them up for you.
UPDATE: I chased this again for you and I was told that the refund was processed yesterday. Apologies for the delay on this. We attempted to call you recently but received no answer, so if you'd like to give us a ring on 01254589550 then we'll be happy to go over it on the phone. Thanks.
Best regards,
Vision Linens
It’s great product
It’s great product, delivered in time and perfect box 📦. Will continue buying your products. Super recommend.
11 grudnia 2024
Odpowiedź od Vision Linens
Thanks for feedback Beltriz, we really appreciate you taking the time to leave your thoughts and we look forward to seeing you again in the future.
Best regards,
Vision Linens
Good quality products at a very…
Good quality products at a very reasonable price. Excellent Customer Service who responded super quickly to an issue.
10 listopada 2024
Odpowiedź od Vision Linens
Thanks for taking the time to leave some feedback rd, we really appreciate it. We're glad you love our products and customer service and we hope to see you again soon.
Best regards,
Vision Linens
Having the ability to order larger…
Having the ability to order larger physical sizes on line and great quality.
12 listopada 2024
Odpowiedź od Vision Linens
Thanks for your feedback Kevin, we really appreciate it and we're thrilled you love our products!
Best regards,
Vision Linens
I am still waiting for a collection…
I am still waiting for a collection this has been going on for 3 weeks
12 listopada 2024
Odpowiedź od Vision Linens
Hi Walsh. Thanks for your feedback. I can see this issue has now been sorted. Apologies for the delay. Best regards, Vision Linens.
Great communication
Great communication when dps failed to deliver the first time.
11 października 2024
The best pillows
My sister and I stayed in a hotel the pillows were amazing 😊 we looked on the label and it was vision linens - we brought 10! Best pillows ever no more Stiff neck😊
11 października 2024
Great prices and quality
Great prices and quality
Easy to order good communication and quick delivery
11 października 2024
Excellent goods and service
Just ordered an extra large king size, bag style duvet cover and 2 pillow slips. They arrived within 4 days and are exactly what I wanted, the quality for the price is excellent, they are sourced in India and I would definitely recommend this company and its products.
30 października 2024
Opinia niezależna
Comfy Pillows
Purchased these pillows for my guests, and they have described them as very comfy. Would highly recommend.
12 września 2024
Good Quality Product
The table cloths were delivered quickly and I am very pleased with the quality of them.
10 września 2024
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.