Disappoined-I purchased four sets. In one set the large gasket it significanly larger than that the other two that I opened. Two of the larger gasket separated their bond. I tried to glue one back,... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Don’t get me wrong, this is a beautiful well built tool with a very nice case , I’m just missing a 12mm bit, I did however get three 10mm 🤣 I’m certain this will be correct asap as they’ve been makin... Zobacz więcej
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Slightly bummed out when our manual edge bander stopped working after very limited use… BUT! Virutex Tools was quick to respond, had the part we needed, shipping was fast and we were back running in n... Zobacz więcej
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Was in the need of a professional grade glue spreader. The Hand Gluer With Upper Roller (180 Mm) EM125T is exactly what I was looking for. Virutex Tools had it available and shipped it fast. Had to ci... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Leader in Woodworking Machinery and Tools. Since their appearance in the market in 1962, the woodworking machines and tools from Virutex have achieved a well-earned reputation for quality, robustness, and reliability. The concern for quality begins right at the origin of a new Virutex machine. Our technicians are equipped with the most advanced systems, computer aided design and modern laboratories where the new Virutex machines can be designed and tested, and the existing ones improved day by day.
Dane kontaktowe
Stany Zjednoczone
- virutextools.com
4,1
Dobra
110 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service helped me find…
Great customer service helped me find what I needed. shipped as available, good time.
30 września 2024
Odpowiedź od Virutextools
thank you!
Shipping cost excessive
Shipping cost excessive at $72.00 with product warehoused in Kissimmee and delivered to my home in Palm Coast, two hours away.
Delivery date missed.
Packing within the tool inadequate as Velcro strap holding doweller broke and contents bounced around in case.
Product fortunately not damaged and quality very good
Instruction manual minimal with only pictures showing operation and setup. I expected a $500 tool to have instructions better than an IKEA footstool.
1 września 2024
Odpowiedź od Virutextools
We are sorry about what happened.
You made the purchase on 9/3 and received it on 9/5.
It is within a 48-day delivery range, which is what is estimated for deliveries.
To compensate you, we will refund the $72.00 to your credit card for the cost of shipping.
We will send the instruction manual to your email.
We hope that we can count on you as a customer in the future.
Kindest Regards
Odpowiedź od Virutextools
My pleasure Steven
Thank you for your purchase
have a nice day!
Great great product ordered it and…
Great great product ordered it and shipped out relatively quick for being in Southern California. Amazing tool. The only thing that I’m iffy about is that power switch hope it holds up.
2 sierpnia 2024
Odpowiedź od Virutextools
Thank you for your comment
Quick processing of my order and fast…
Quick processing of my order and fast shipping.
2 sierpnia 2024
Odpowiedź od Virutextools
It was a pleasure for us to have served you.
Thank you very much for your comment
Have a great day!
Odpowiedź od Virutextools
thank you for you comment!
Have a great day!
Great response
Great response, address the issue promptly, fast shipping! A++ definitely!
25 lipca 2024
Odpowiedź od Virutextools
Thank you so much
Have a great day!
Easy website to navigate and fast shipping
Easy website to navigate. The items are of excellent quality. Shipping was fast to Hawaii.
27 czerwca 2024
Odpowiedź od Virutextools
thank you for your comment
I have called twice about an issue what…
I have called twice about an issue what I purchased and have not received a call yet.
25 czerwca 2024
Sent several tickets to try and return…
Sent several tickets to try and return an item that doesn’t meet my needs but theres no number to call or even a return tab. Don’t buy anything here unless you know for certain it’s what you need!
24 czerwca 2024
Opinia niezależna
Odpowiedź od Virutextools
Good afternoon
sorry about that
we had not seen your ticket
We will send you an email with the procedure for the return
regards
Excellent customer service
The tool I ordered(RP28)was delivered with parts missing ( the cutting blade, attachment screws and sole). An email quickly solved the issue as I was sent a new tool complete and also a replacement blade which is great!
My only issue is now I have two sets, but one is minus the sole and screws and I don’t know what to go with the extra part I’ll never use as it is brand new.Thanks - Dave
31 maja 2024
Quick turnaround from date of order to…
Quick turnaround from date of order to delivery. Also, very well packed…no damage.
27 maja 2024
Odpowiedź od Virutextools
Thank you for your comment
have a nice day!
I am very pleased with the tools that I…
I am very pleased with the tools that I bought from virutextools. My initial order was lost by ups. Virutextools found out what happened and immediately sent out a new order. Thank you very much.
Jeffrey S. Lehman. Conn.
24 kwietnia 2024
Odpowiedź od Virutextools
thank you
I never received my purchase
25 kwietnia 2024
Odpowiedź od Virutextools
UPS TRACKING NUMBER 1Z3F70X40316025121
delivery Estimated delivery for today Thursday 09/05/2024
Great Experience
The website was easy to use. The edgebander works great and was delivered promptly.
30 marca 2024
Odpowiedź od Virutextools
Thank you so much for your comment.
have a great day!
I cannot give 5 stars at this time…
I cannot give 5 stars at this time because my FC116U arrived loose in the crate it was sent in. They clamped the unit to a 2x that pulled through the nails and screws that were holding the wood. There is a damaged piece that I believe they are replacing, a $1.00 item. I haven’t used it yet and am hoping that is the only damage. I would suggest adding packing material inside the crate. I’m no engineer but I wouldn’t send a machine like that.
27 marca 2024
Odpowiedź od Virutextools
Good afternoon
We are sorry for what happened, we have already sent you the damaged part.
We ship around 60 Lock Mortiser FC116U machines per month to our customers and we haven't had few problems like what happened to you. We cannot control the way the carrier makes deliveries or treats the merchandise. But we can solve the problems like we are doing with you.
We hope it is resolved soon and you can use your machine.
Again, please accept our apologies for what happened.
Kindest Regards
Odpowiedź od Virutextools
Great!!!
Thank you for your comment
Kindest regards
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