Bought a bathroom cabinet which developed a faulty door catch after one day. Suggested a replacement catch be sent for me to fit however a replacement cabinet was delivered. This meant employing an e... Zobacz więcej
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I will never use or recommend these these again. Contacted them 3 months after having my bathroom fitted. Quick to take your money but didn't want to repair any think . Plugs tarnished . Sink plug pu... Zobacz więcej
I've just had my bathroom completed by these guys. The fitter vitalie didn't speak much English. But worked very hard. I have contacted vitalie to tell him my shower tray isn't draining properly and h... Zobacz więcej
Goods arrived about 6 days after they were bought initially as the sink was "instock " , nope they had to wait on it coming into their stock from another supplier. So it finally arrived but the sink... Zobacz więcej
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Virtual Bathrooms are leading bathroom furniture suppliers across the UK. Based in Altrincham, Cheshire, we have everything you’ll need to create the perfect bathroom. Whether it’s traditional or contemporary bathroom furniture, our extensive range of products, makes us your No 1 for all of your bathroom products. From bathroom suites and shower enclosures to basins and baths, Virtual Bathrooms only stock the highest quality products, which can be delivered anywhere in the UK, to give you the confidence to create your own unique bathroom.
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W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic all round performance.
Great website with keen prices.
Excellent fast delivery.
Fantastic customer service.
Would recommend!
Choice was excellent, top brands for all products and best prices found at Virtual Bathrooms.
Great service and quick delivery,have used twice in 1 week, really happy with experience.
Excellent Service
We ordered our new bath on the net, and about half an hour later we had a gentleman from virtual bathrooms ringing to ask us when we would like to take delivery.
Our bath arrived first delivery the next day.
We were very impressed with both the service and the quality of the goods from this company
Service from virtual bathrooms.
First class service from ordering to delivery, thank you.
1st class service and products
very good quolity products and prices to match staff very helpful will use ageing thankyou
very helpful and knowledgeable
needed a new bath as the one that was installed from a different supplier had a hairline crack in it so had to be de-installed and thus required a fast deliverery of a new bath. Plumber rrecommended a carronite one and I am very pleased with the solid & modern bathtub. Kevin was very helpful on the phone organising fast delivery and explaining about the Carronite. Would not hesitate to recommend the company.
Very helpful, Stevie couldn't have been helpful - service is king!!
such a refreshing change, not always that keen on buying online but these guys were brilliant, was seriously annoyed when a couple of the products we ordered and paid for were out of stock at supplier but they called us every day to keep us in the loop and they ended up arriving 2 days before they said . . . 5 star!!! Some of the big boys need to learn from this crowd. Got 2 more bathrooms to do and they will defo be supplying.
Very helpful staff
Ordered some items, one was not in stock, so the company contacted me to discuss and offer an alternative. This was all carried out with the minimum of fuss and I now have my order on the way.
There were also some taps I was interested in. They did match the price, but unfortunately they were not in stock.
Overall apositive experience and I would certainly use this company again rather than the much larger on line versions.
One stop shop for baths, toilets etc
I was really pleased with the service provided by Virtual bathrooms, they rang me to check my order before fulfilling it to ensure I had ordered what I needed and not clicked the wrong place on the website! My bath and toilet were not delivered on the day agreed as there was a problem with their system but this was not a problem as it was delivered on the following day at a time agreed and this did not cause any problem.
My only comment is that the courier was only allowed to deliver to the door and not carry the bath inside. As I was out at the time, it was left to my husband to carry it inside and as he has major problems with his back, this concerned me greatly. Can I suggest that the company checks whether the receiver can carry the goods into their home and if not arranges with the courier to deliver to a downstairs room as otherwise it might have to be returned to Virtualbathrooms.
smart site, great service
Smart website, had some fun on the 3D bathroom designer before settling on the Carron bath I was after. Delivery was quick and customer service was impeccable.
Helpful and courteous
The young man who took my order was excellent and helpful. Unfortunately the warehouse sent out the wrong size but a phone call with the same young man resolved it quickly and the right one was with me the next day.
Everyone makes mistakes, and I was impressed with how well it was dealt with.
I would recommend them.
Cannot be faulted in any way
Bought a Carronite Bath from them, which I needed as soon as possible due to being let down by another supplier. Initially phoned to confirm stock held - spoke to Kevin. Very helpful, courteous, and explained whole process. Informed me it would be possible to arrange next-day delivery (albeit at slightly higher cost). He also sent me an email with a link to their next-day delivery option on website.
I ordered on-line that evening, and received confirmation of order. Rang them next morning in order to check that next-day delivery had been noted - the lady (didn't catch her name) confirmed this, and stated that she would also contact the processing section to ensure they actioned this.
Being of a rather dubious nature, I rang again around 9.30 the following morning (delivery day). Again spoke to Kevin, and he went out of his way to help. Kevin found out details of actual deivery driver, obtained his details and contacted him, then rang me back and informed me that bath was on it's way and that it would arrive with me between 11 and 2.
Delivery arrived approx 11.30 - was very securely and safely packaged on a small pallet with additional protection of entire pallet being covered with thick plastic sheet.
On unpacking, bath was in excellent condition.
From beginning to end, a very efficient transaction, with staff very friendly, courteous and helpful in all respects.
Based on my experience - Very Strongly Recommended.
Problems with delivery
I waited in two whole days with delivery promised on each day, but to no avail. The bath panel arrived on the third day while I was out. The staff at Virtualbathrooms were helpful but seemed to have been let down by the carrier (TNT).
Friendly, efficient and helpful
I ordered the main part of my bathroom from Kevin in the sales department. He was very helpful and talked me through things and made the whole thing as easy as possible. I found ordering a replacement bathroom not a particularly easy thing do on my own and having someone on the other end of the phone who is easy and helpful makes all the difference. I was kept well informed by email and offered an exact day of delivery which was exceptionally quick.
Excellent in every way!
The sales department were excellent. I dithered a lot about what size bath to order so got two in the end. They listened to my dilemmas and talked me through every time I phoned. They were really helpful and patient. I cannot recommend these people highly enough. When I ordered the items they arrived on the planned day and returns were easy to arrange (I didn't need 2 baths!). Refund was quick. Buy from them. You won't be disappointed. 10/10 and more.
Virtual Bathrooms great customer service
I found my experience with virtual bathrooms perfect. There is always someone (Kevin) on the other end of the phone they are knowledgeable and very helpful and they sell great products.
Amazing service - even more so when we tell you we only wanted the smallest of replacements!
You would not think replacing a small chrome button for a toilet would be so difficult! But it was ….. but the ever cheerful and reassuring Kevin of Virtual Bathrooms never gave up! He answered the telephone after one of our guests pressed the aforementioned button and claimed it suddenly sprung up and landed into the toilet pan while it was flushing! We own a five star bed and breakfast in southern Snowdonia and all agree our bathrooms here at The Old Rectory on the lake at Tal-y-llyn are rather special – in fact one plumber described our toilets as ‘being too intelligent’! However our loo was not clever enough to tell us the exact part we required but Kevin - who often was at his desk by 6.30am -quickly got on the case and it was third time lucky after two other parts posted to us by the manufacturers were not the right ones. Throughout, via emails and telephone calls, we were kept updated by the team at Virtual Bathrooms as to what was happening and we were all flushed with success after ten days all was working perfectly again! We cannot recommend this firm and this particular employee highly enough especially as the value of the overall purchase was not that great at all. We will certainly use them again and trust you will too!
Brilliant customer service when I rang about an item on line.
I found a toilet that was just perfect from virtual bathrooms.com it's a great shape and believe it or not one press of a button and the seat comes off for easy cleaning. Their service was great and it was delivered exactly when they said it would be with a phone call prior to arriving. I'm 100 per cent satisfied!
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