Virtual Bathrooms Recenzje 

129
Wynik TrustScore: 1.5 na 5

1,7

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Bought a bathroom cabinet which developed a faulty door catch after one day. Suggested a replacement catch be sent for me to fit however a replacement cabinet was delivered. This meant employing an e... Zobacz więcej

Oceniono na 1 z 5

I will never use or recommend these these again. Contacted them 3 months after having my bathroom fitted. Quick to take your money but didn't want to repair any think . Plugs tarnished . Sink plug pu... Zobacz więcej

Oceniono na 1 z 5

I've just had my bathroom completed by these guys. The fitter vitalie didn't speak much English. But worked very hard. I have contacted vitalie to tell him my shower tray isn't draining properly and h... Zobacz więcej

Oceniono na 1 z 5

Goods arrived about 6 days after they were bought initially as the sink was "instock " , nope they had to wait on it coming into their stock from another supplier. So it finally arrived but the sink... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Projektant łazienek

Informacje przekazane przez różne źródła zewnętrzne

Virtual Bathrooms are leading bathroom furniture suppliers across the UK. Based in Altrincham, Cheshire, we have everything you’ll need to create the perfect bathroom. Whether it’s traditional or contemporary bathroom furniture, our extensive range of products, makes us your No 1 for all of your bathroom products. From bathroom suites and shower enclosures to basins and baths, Virtual Bathrooms only stock the highest quality products, which can be delivered anywhere in the UK, to give you the confidence to create your own unique bathroom.


Dane kontaktowe

1,7

Bardzo słaba

Wynik TrustScore: 1.5 na 5

129 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,7

Wszystkie recenzje

(129)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Very efficient

Lots of communication from this company, unlike others. Very courteous and a speedy delivery to boot. Would definitely use again.

12 stycznia 2016
Opinia niezależna
Oceniono na 5 z 5

Fabulous

Friendly, polite, professional and efficient service. Goods came very quickly and I would use this company again without hesitation.

14 grudnia 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

I recently bought a bathroom basin. It was very good value compared to other sites. Unfortunately the basin arrived broken, I called VB and was called back within an hour and had a furth basin delivered 3 days later. Very impressed.

7 grudnia 2015
Opinia niezależna
Oceniono na 5 z 5

excellent service

I was looking for a specific toilet so was delighted to find one at last I was then given lots of help to find the correct items I needed and they also sent me links so I could check with my plumber that things were compatible. They were more helpfull than my local suppliers and will have no worries about ordering on line from this company again .

1 grudnia 2015
Opinia niezależna
Oceniono na 1 z 5

Awful experience - stay away!

I had a pretty bad experience with an order for a shower tray placed with Virtual Bathrooms a couple of weeks ago. Before placing the order, I had specifically asked the sales advisor to confirm their stock and that I would recieve delivery on a next day service. They confirmed to me after placing me on hold for 5mins (assuming they were checking physical stock in warehouse) delighted with this - I placed the order and made payment on a credit card right away. I was then called by the same sales advisor 10mins later informing that they actually do not have this tray in stock and would be a week before I receive delivery. In my view this was wholly unacceptable - especially as I had asked for them to check specifically before taking my payment. I was now told I could get a refund on my card which would take 4 working days or wait a week for the tray.
I would not order from these guys again - inaccurate information to a customer is not acceptable, in this case could have been avoided.

17 listopada 2015
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi,

Thanks for your review, we take all feedback – good and bad – into account because it helps us to provide the best possible service to our customers.

I’m very sorry you had a bad experience with us when you ordered your shower tray – we do try to go above and beyond to meet our customer’s needs and in this case we were unsuccessful. Please accept our apology and explanation of why things went wrong.

We received your call at 16.30. Despite the fact that we close at 16.30 and the cut off for next day delivery is 13:00, we tried to fulfil your order as we understood you had been let down by another company. We placed you on hold while we contacted the warehouse who tried to move mountains and, despite many of the team already having left for the day, several staff said they would stay on to fulfil your order next day even after the 1pm cut off had long since passed. The customer team member who processed your order over the phone did so in good faith, believing the order could be fulfilled.

However, while physically picking the product, the warehouse staff realised that particular spec of shower tray was unfortunately not in stock. We called you back as soon as we had this information, which was at 17:04. We offered the option to select an alternative product or to wait a week for delivery, which you declined. We then processed the refund on your card.
We are extremely sorry that our service did not go to plan, but please understand we did our best to try to fulfil your order. We do always try to go above and beyond. Unfortunately while trying to move mountains we neglected to consider other obstacles closer to home.

Thank you for your feedback. Your comments will help us streamline the processes between customer services and the warehouse so hopefully this situation can be avoided in the future. We hope you will consider using Virtual Bathrooms again so we can show you how much we truly care about our customers and the service we provide.

Kind Regards

Kate

Oceniono na 5 z 5

The wife is happy!

Bought 2 x mirrors from Virtual bathrooms with the advice of the team there. My wife is beyond happy with what we have - took us ages to find something to fit her niche specifications! Great advice and came pretty much straight away! Thanks

11 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Great service

Virtual went the extra mile for a prompt delivery and had great knowledge and expertise of there products and the items I required.i would definitely use them again!

5 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Good personal service

Everybody want to sell , but you don’t always get good advice and service these guys give you great service , delivery times and keen prices , I would use them again

5 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Geberit concealed cistern

Our concealed cistern started leaking on the weekend, and the simplest solution was to replace the entire unit. I ordered its replacement Monday morning, and had it delivered Tuesday morning. Very fast efficient service and delivery. Disassembling the bathroom furniture was a pain, but the replacement slotted into place perfectly, and is now sealed perfectly. I had a dialogue with one of Virtual Bathroom's colleagues to see if any part of the cistern could be replaced, but no advice was possible. The price was very competitive, and delivery exemplary.

2 listopada 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent service & competitive price

Lovely Carron D bath at great price.
Helpful staff via telephone, delivery arranged for specific day, excellent email communication.
Would highly recommend as no hassle online purchase.

21 października 2015
Opinia niezależna
Oceniono na 5 z 5

Fantastic Service - Brilliant Value - Incredible Delivery

Virtual Bathrooms are very easy to deal with (unlike Victorian Plumbing who are a delivery nightmare). They are also very knowledgeable and offer excellent value.

I ordered a large shower tray and glass shower screen before 10.30am and they both arrived by seperate deliveries before 11.30am the following day. I couldn't find a local supplier that had a display of the products so I took a bit of a chance. I should not have worried. Both items are fantastic quality and compare favourably with products that would cost twice as much.

Is it any wonder that the high street is having problems when I can get service like this from the comfort of my armchair !! They were also at least 15% cheaper than my local supplier who offered a foour day delivery.

Would not hesitate to use them again.

30 września 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent service

I was very impressed with the way my enquiry and order were dealt with. Customer Services were very helpful, dealt with my order promptly, answered my questions, and arranged a speedy delivery. I would definitely order from them again.

15 września 2015
Opinia niezależna
Oceniono na 5 z 5

Great service

Order of basin unit and sink were as described. Order was placed on a Saturday afternoon but wasn't "processed" until Monday. I was then given a choice of delivery dates, the earliest being Wednesday. Opted for Thursday but was subsequently moved to Friday via a polite phone call.
Good job I wasn't in a hurry! Very pleased with the product and the web-site was well designed and checkout process was uneventful with a confirmation email.

7 września 2015
Opinia niezależna

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