Virtual Bathrooms Recenzje 

129
Wynik TrustScore: 1.5 na 5

1,7

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Bought a bathroom cabinet which developed a faulty door catch after one day. Suggested a replacement catch be sent for me to fit however a replacement cabinet was delivered. This meant employing an e... Zobacz więcej

Oceniono na 1 z 5

I will never use or recommend these these again. Contacted them 3 months after having my bathroom fitted. Quick to take your money but didn't want to repair any think . Plugs tarnished . Sink plug pu... Zobacz więcej

Oceniono na 1 z 5

I've just had my bathroom completed by these guys. The fitter vitalie didn't speak much English. But worked very hard. I have contacted vitalie to tell him my shower tray isn't draining properly and h... Zobacz więcej

Oceniono na 1 z 5

Goods arrived about 6 days after they were bought initially as the sink was "instock " , nope they had to wait on it coming into their stock from another supplier. So it finally arrived but the sink... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Projektant łazienek

Informacje przekazane przez różne źródła zewnętrzne

Virtual Bathrooms are leading bathroom furniture suppliers across the UK. Based in Altrincham, Cheshire, we have everything you’ll need to create the perfect bathroom. Whether it’s traditional or contemporary bathroom furniture, our extensive range of products, makes us your No 1 for all of your bathroom products. From bathroom suites and shower enclosures to basins and baths, Virtual Bathrooms only stock the highest quality products, which can be delivered anywhere in the UK, to give you the confidence to create your own unique bathroom.


Dane kontaktowe

1,7

Bardzo słaba

Wynik TrustScore: 1.5 na 5

129 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,7

Wszystkie recenzje

(129)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

Excellent service, would not hesitate to buy from this company again. Easy to order, very helpful when I contacted them. Competitive price and very good delivery.

5 czerwca 2017
Opinia niezależna
Oceniono na 5 z 5

Come to Virtual Bathrooms first.

I had a difficult experience with another bathroom supplier, long queues at customer service phone number, stock control issues and broken promises.
Finally I cancelled their order and came to Virtual Bathrooms. I should have come to them first. The person I phoned obviously knew what he was talking about, and was extremely helpful. As a result in 24 hours I had received the item I needed.

25 maja 2017
Opinia niezależna
Oceniono na 4 z 5

Nice product although we have not …

Nice product although we have not installed it yet so I cant comment on how it works.

I wish there was a better description of the product on the website. Luckily we got what we wanted when we received the product
however it wasn't clear from the information provided on the website that the light was sensor operated and exactly where the sensor was located on the product.

Also, it would have been nice to be notified about the exact delivery date. All I got was a call from the driver on the day when I wasn't at home and then to be told that he wouldn't / couldn't deliver it the next day. Luckily he was able to deliver to a neighbor.

24 kwietnia 2017
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi Michelle,

Thank you for your feedback, we really appreciate it. We're working on making our service, including the product descriptions on the website, better for our customers. Feedback like this helps us to improve our service.

Thanks

Kate
Virtual Bathrooms

Oceniono na 2 z 5

Said 2-3 day delivery but did not …

Said 2-3 day delivery but did not arrive till day 4

11 kwietnia 2017
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi

Please accept our apologies for the delay in delivery. Thank you for your feedback - this helps us make our service better.

Kind regards

Kate
Virtual Bathrooms

Oceniono na 5 z 5

Good service

Daniel helped with my orders.
Service is good, helpful and quick responses.

26 marca 2017
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi

Thank you so much for your positive review - we're extremely grateful for your feedback.

Best wishes,

Kate
Virtual Bathrooms

Oceniono na 5 z 5

Recommend

Easy to order and pay.
Delivery as promised. Good service.

16 marca 2017
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi Colin

Thank you for leaving such a positive review. We're very glad you had a good experience with Virtual Bathrooms.

Best wishes,

Kate
Virtual Bathrooms

Oceniono na 1 z 5

Avoid like the plague

Ordered bath panel on their website and paid the 9 quid or so delivery calculated when I put in my postcode. They phoned me 2 days later to say their website was wrong and the actual cost was another 129 quid on a 100 quid bath panel and unless I paid it they wouldn't deliver. Absolutely useless bunch. Ordered from another company for less money and free delivery. Only gave one star as none wasn't an option.

5 marca 2017
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi Mr ONeill

Thank you for taking the time to leave your review.

I'm so sorry you had such a negative experience from Virtual Bathrooms. There was a glitch in our website which meant the wrong delivery cost was calculated when you put in your postcode. As you are based in Ireland it wouldn't have been viable for us, as a young, growing business, to ship the bath panel to you at the low delivery cost.

We do apologise profusely for the mix up and please rest assured the website will be amended to ensure we don't make the same mistake again.

Kind regards

Kate, Virtual Bathrooms.

Oceniono na 4 z 5

very good

Very good service , but need to know that different items ie.manerfacture 's
get delivered differently .
also the wall hung toilet I ordered come with seat in one box .so you need to change this on your website as it make you add the seat of your choice
now I have two seats
Roy

18 lutego 2017
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi Roy,

Thanks so much for your review.

Apologies for the mix up with the seats, an extra one was accidentally sent out in error, but thanks for letting us know.

Best wishes

Kate, Virtual Bathrooms

Oceniono na 5 z 5

Honest Advice, outstanding Service, Great price!

Wasn't sure whether to give this company my business after some of the mixed recent reviews. So please that I made the call. I spoke to Daniel who put my mind at rest, explaining the plip was down to a company restructure.

He gave me honest advice, outstanding courtious services and at a price I couldnt beat anywhere else.

Order was delivered on the day stated and in perfect condition.

Couldn't rate them highly enough.

11 lutego 2017
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi Denise,

Thank you so much for leaving such a positive review. It really helps us to know when we're getting it right :)

All the best,

Kate, Virtual Bathrooms

Oceniono na 2 z 5

Delayed delivery

Delivery was stated as 2-3 working days. I ordered Tuesday and expected it by Friday. We had to make repeated phone calls chasing up the following Monday/Tuesday. We were promised calls back which didn't happen so had to repeatedly ring ourselves. It arrived 7 days after order

14 grudnia 2016
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi Bernadette,

Thank you for taking the time to offer your feedback - our customers' opinions are vital in helping us improve our business.

We are extremely sorry you had such a poor service from Virtual Bathrooms, there has been a major restructure within the business recently and due to these changes it has been difficult to manage expectations. We would like to offer you a £20 Amazon voucher by way of apology. Please get in touch with our newly dedicated agent Daniel McEvoy at customerservice@virtualbathrooms.com to arrange this. We hope you will consider using our service again in the future.

Thank you,

Kate
Virtual Bathrooms

Oceniono na 3 z 5

Postal charge

Good service but the postal costs are way too high

25 listopada 2016
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi Mike,

Thank you for taking the time to offer your feedback. We are glad you felt our service was good and will take your concerns over postal costs into consideration as we grow as a business.

Thank you,

Kate
Virtual Bathrooms

Oceniono na 5 z 5

A Gem of a find

Amongst the countless rift of faceless websites all claiming to have stock But never answer the phone Vitual bathrooms were the complete opposite.

Honest advice
Great communication
Fantastic ability to source product
Wonderful personal service
Fast delivery

31 października 2016
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hello Mr B,

Thank you so much for your feedback. We are extremely happy you had such a positive service from Virtual Bathrooms.

Best wishes

Kate
Virtual Bathrooms

Oceniono na 1 z 5

Goods arrived damaged

Goods arrived about 6 days after they were bought initially as the sink was "instock " , nope they had to wait on it coming into their stock from another supplier. So it finally arrived but the sink is split in two, tried calling both their numbers which both just ring through to a call hub that no longer handles their calls, tried emailing / their Facebook page but still nothing .

I honestly think they are nothing but thieves and wouldn't touch them with a ten foot barge pole

31 sierpnia 2016
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi Iain,

Thank you for taking the time to review our service - and apologies it has taken so long to respond.

We are extremely sorry you had such a poor service from Virtual Bathrooms, there has been a major restructure within the business during the last few months and due to these changes it has been difficult to manage expectations.

We would like to offer you a £20 Amazon voucher by way of apology. Please get in touch with our newly dedicated agent Daniel McEvoy at customerservice@virtualbathrooms.com to arrange this. We hope you will consider using our service again in the future.

Thank you,

Kate
Virtual Bathrooms

Oceniono na 3 z 5

Great value but very poor communication

We found their prices to be very competitive - in fact cheaper than we could find anywhere and with free delivery. We received an immediate order confirmation (this was a Monday) which said 2 to 3 working days for delivery. By the following Monday we'd heard nothing more. We repeatedly phoned but got only an answerphone and despite leaving a message got no callback. We also emailed and again received no reply. By this time I was beginning to get worried but eventually found another phone number and managed to speak to someone who said they'd ring me straight back. After an hour I called again to be told an item was out of stock and they were waiting for the supplier to ring back. The following day I was expecting a phone call from them to advise me when the items would be delivered but low and behold they were actually delivered. So, actually I'm very happy that I received the goods at a very good price but I just wish it had been with better communication.

2 sierpnia 2016
Opinia niezależna
Logo Virtual Bathrooms

Odpowiedź od Virtual Bathrooms

Hi Carol,

Thank you for your feedback, we appreciate both positive and negative responses as it helps us to improve our service.

We would like to apologise for the length of time it has taken to respond to your feedback. We have had a major restructure within the business over the last few months so it has been difficult to manage expectations. Moving forward we would like you to know we have a dedicated agent called Daniel McEvoy, who is here to answer your queries and questions from 8.30 – 5.30 5 days a week (Mon-Fri) on 0161 241 6699 or at customerservice@virtualbathrooms.com.

We would also like to offer you a £20 Amazon voucher by way of apology. Please do get in touch with Daniel to arrange this. We hope you will use Virtual Bathrooms again in the future.

Kind regards

Kate
Virtual Bathrooms

Oceniono na 5 z 5

My experience of purchasing a shower tray.

This company were one of the few that can supply a 700 x 700mm shower tray. They have their own delivery drivers which is much better as other couriers that have delivered have dumped off broken or damaged goods. Overall, very pleased.

17 czerwca 2016
Opinia niezależna

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