VIP Cuban Cigars Recenzje 79

Odpowiedź od VIP Cuban Cigars

7 maj 2024

Dear Mr. Cheung,
We hope you are having an excellent day.


Thank you for taking the time to share your comments through this platform.

In response to your comment, we sincerely apologize for any discomfort caused. Our customer service team has managed a free resend of your order after noticing an unexpected situation with your original shipment. Rest assured, we are doing everything within our capabilities to expedite the process and ensure successful delivery.

We will contact you promptly to provide you with all the information about your new package.

We value your business and we remain committed to providing you with the best possible service and a seamless delivery experience.

We are here to support you through the entire process!


Sincerely,
Natalie
Customer Service Team

Odpowiedź od VIP Cuban Cigars

24 sty 2023

Greetings Mr. Yip
I hope you are having a great day,



Thank you for sharing your comments through this channel. Your feedback is really valuable to us as it allows us to improve our service and product levels.


In response to your concer, during the holiday season in December 2022, our offices were closed, we also announced it on our website and in our automatic system.



We also informed you that we were having some technical issued with the payment platform and only allows us to process orders with Visa, Amex, or bank transfer, but we never received a reply from you.



We are sorry to hear that we have not met your expectations and we hope to have the pleasure of welcoming you back soon.



Once again, we thank you for taking the time to share your experience with us.





Isnela Solis
Customer Service Team

Odpowiedź od VIP Cuban Cigars

24 sty 2023

Greetings Mr. Yee Rachel
I hope you are having a great day,



Thank you for sharing your comments through this channel. Your feedback is really valuable to us as it allows us to improve our service and product levels.


In response to your concern, we can assure you that all cigars that we sell are 100% authentic. We are in the cigar industry for more than 20 years and so the trust from our customers is strong. All cigars we buy from Habanos official distributors. All boxes comes sealed with official habanos security seals. If you compare one box of cigars to another please be sure to follow the following steps: ):

1. Each cigar box is unique piece of art, you need to be sure that you compare exactly the same boxes of the same product. Cohiba Robustos wooden box can only be compared to the other box of Cohiba Robustos and not with Cohiba Siglo III or Cohiba Siglo IV.


Each box has its own unique elements that are different from one box to another.


2. Habanos change the format of cigars from time to time and improve cigar box design including the cigar rings periodically, so if you compare the box of Cohiba Robustos please check the production date indicated in the bottom of the box: usually it has the format of Month and Year like for example NOV 19, means that it was produced in November 2019. Its completely normal that you find differences of the box design if they were produced in the different period of time.


A box that is produced in November 2019 could be completely different from the box produced in January 2020.



To be 100% sure you need to compare the cigar produced in the same year. Sometimes you could even see the differences of the boxes that are produced during the same year, its possible that in November 2019 the factory produce old format and starting from December 2019 they start to use the new format of the box. The change is completely normal and not all boxes are always the same.




We are sorry to hear that we have not met your expectations and we hope to have the pleasure of welcoming you back soon.



Once again, we thank you for taking the time to share your experience with us.





Isnela Solis
Customer Service Team