VIOLETTE_FR Recenzje 

Les produits sont top mais le SAV catastrophique
Je n'ai pas reçu mon colis malgré l'avis livré et tente depuis des semaines d'obtenir une réaction de leur part
En vain ...Ils s'en foutent contrairement au transporteur qui lui a au moins la politesse de répondre à mes mails.
Je ne peux donc que déconseiller ....

DES VOLEURS

4 mails envoyés, deux réponse au premier pour me donner le numéro de suivis (que j’avais déjà hein) et qui qui n’était pas réactualisé depuis plusieurs jours… et depuis aucune réponse à mail mails suivants, ABSOLUMENT RIEN, donc je vous déconseille vivement de commander à moins de voiloir y laisser vos euros …

Bought 2 violette fr lipsticks as I thought would be lovely !
Waste of money . Bad quality from cheap packaging to the product itself .
You might as well go for the known brands that have really mastered their formulas for years . I wouldn’t recommend this product at all!

Colis bloqué je ne sais où. Marque que je pensais française sauf que colis qui part d’une vu le prix et là publicité et le marketing français au possible je suis vraiment déçue. Je verrais à la réception si réception il y a…

I was initially apprehensive about ordering from Violette because I had read so many negative reviews regarding their logistics and operations. However, as with any brand in its early stages, I recognize that while the product is exceptional, the operational side might need time to catch up. The brand’s philosophy, ethos, and rhetoric were all clear and compelling, so I decided to give it a try and support them through this phase.

It did take about 10 days for my products to arrive, but when they did, they were beautifully packaged. I’m so glad I decided to order, because the products themselves are fantastic—exactly what I had hoped for. I can confidently say that the wait was worth it.

Scam. Lipstick never arrived. Customer service is nonexistent. Should have checked reviews before ordering. Good marketing for such a scummy company.

I ordered 4 lipsticks - got 2 only, I complained and they said they will resend the other lipsticks. Never received those, then they said order was cancelled and they are issuing a refund. No refund, no lipsticks and they are still saying they send the refund... I check daily nothing in my bank. I'll wait till they are in shops as I love the lipsticks but not worth to try and order if you might/might not receive the order!!!

I ordered on 27th December. By 16th January no delivery. Customer service kept sending me a link to DHL which said in transit. Eventually after bombarding them a got a refund. I then reordered and received my goods. A week later my first order arrived a month late. I’ve asked for a return label and they’ve sent me a payment link!
Nope

I am continually getting shipments for a product I never ordered. I’ve emailed customer service and the response is that they can’t cancel the order. Also, there is no name attached to the email, just “team”. They never address the fact that I’m not ordering the product nor will they confirm that they are checking to see that I’m not on a subscription plan or looking into why this is happening. The word “bummer” was used to describe how I must be feeling. Really?? Unprofessional and insulting. Cannot find a phone number. They obviously have a low priority on customer service. The response had to be AI generated. For an upscale brand this is ridiculous. I actually give them a zero because there is no real customer service, Horrible!

Terrible company item never arrived they’re making me wait 31 days for refund, never answer a direct question bad customer service. DHL are bad too and I will never use this company again!

As others have written, absolutely terrible customer service. My order hasn't arrived (due on the 6th). The emails I have sent requesting updates have been replied to with patronising AI generated responses. For the premium price they're charging you'd expect a better standard of customer service. I wouldn't bother ordering from them if I were you!

Appalling experience. Will not use again. Order never arrived. They keep blaming it on DHL and repeatedly suggesting I should chase it myself. Then when I’ve pushed for a better response they refunded and cancelled my whole order without consulting with me and had the gall to tell me to fill in a form and make a statement so THEY can claim on their insurance (no benefit to me) AND that if the parcel should turn up I should ask them for a payment link so I can send them money for it!!!! As if!!! Oh, and then if I want to reorder to use a specific link, which would cost me more than my original order as I ordered during a sale. Then their social media team seemed very proud of themselves when they messaged to tell me the customer care team’s had advised them that they’ve resolved the query by refunding me (and to feel free to message them if there’s anything ELSE they can help with!!) but clearly only had half the story.

Lipstick hasn’t arrived. Ordered before Christmas. very unhelpful response to my emails. Tracking suggests it hasn’t left the depot. Company won’t refund.
I regret my purchase.
Update 21/1/25 my order has still not arrived and the company are not replying to requests for a refund. I think this is a scam company

My first order got here from the US, but my second, made during Black Friday, only got as far as the local Evri depot and was declared lost.

What was surprising was how passive the customer service team were in response. Whatever shipping option they have chosen, it is clearly so basic that they have no power to look into missing parcels until it is declared 'lost' by their shipping partner DHL, and that takes 30 days — so there's no help if you needed the package within a certain time frame.

Their customer service team operates on a no-named individual policy, so you never know who you're speaking to, and their responses are frustratingly vague. In addition the courier used in the UK is Evri, who are notoriously unreliable.

In short, the company simply does not have a customer-focused approach. Don't let the bold pricing of the products, and the marketing, fool you.

I love their bisous balm!

Une marque qui se veut française mais qui expédie des produits dès États Unis, allez comprendre… Mon colis est bloqué à Cranbury depuis plusieurs jours, la livraison est déjà longue de base mais là je me dis que je vais mettre longtemps a être livré de 2 rouges à lèvres qui auront traversé la moitié de la planète. Vraiment déçue de l impact écologique, du délais de livraison annoncé non respecté et toujours pas de colis…

Commande faite le 23/11/2024, toujours en transit, aucune réponse du sav… à 40€ le rouge à lèvres ( plus cher qu’un Chanel) je crains que cela se passe comme pour les avis précédents 😡

Customer experience lacking.
There is no desire to help you when the product doesn’t perform as marketed and described. My blush broke down in my hand, it was too soft, and/or melted. I’m in Canada and they refused return or exchange because I’m not in the US. You should not sell your product to residents of a country if you cannot assist with returns.

Two failed attempts at ordering. The courier used just returns the item and doesn't attempt delivery. Violetta refunded the first and second time and said if delivery failed a third time no refund would be available.
The addresses for delivery have everything else delivered to them, but the couriers used for this company just mark the (legitimate) address as "incorrect address" each time and do not attempt to deliver. I give up!

My order never arrived! After waiting for it more than 1 month I asked customer service to cancel my order and they refused!!!