VIOLETTE_FR Recenzje 

Quick, friendly and helpful customer service. Definitely top tier experience!

I bought many of the products when I was in Australia.
I loved the lipsticks and wanted to get more colours. Also wanted to try the new eyeshadows.
Two weeks later still no sign. I think it comes from America and just takes so long. I assumed it was from Europe.
The products are lovely but I won’t buy again until I can purchase in a shop

Me atendieron fenomenal y rápidamente por un pequeño problema en la entrega. Los productos me han gustado mucho. Es la primera vez que compro y repetiré

Amazing company! I had an issue with a bottle not functioning properly. The product was amazing, but the bottle was malfunctioning. Even though I didn't purchase it directly from them, their customer service promptly resolved my issue. They absolutely didn't have to do that and, in my opinion they went above and beyond. Next time I will just order directly from Violette.

Very underwhelmed by this relatively new cosmetic brand. High delivery charges across Europe but very slow deliveries. I have 2 orders dated 11 & 14 May, and have not received either. My enquiry to the brand via website and Instagram, remain unanswered. At the moment I’d be very reluctant to recommend them

I have tried most of their products and absolutely love them. My last order I received the wrong shade of blush, I contacted them and immediately they shipped the correct one. Customer service was very professional and hassle free. I recommend this brand 100%.

Amazing customer service. Very helpful in returning something from the EU to them.

customer service. I made a mistake in my order and contacted them to ask if it could be modified or cancelled. They responded very quickly and resolved the issue within a few hours, which allowed me to place a new order with the correct items. The process was smooth and efficient, and I really appreciated the fast support.

The only reason I’m giving 4 stars instead of 5 is that I wish they included small goodies or freebies for new and returning customers, especially on larger orders. But overall, very good customer service and a pleasant experience so far.

Most important to me was the quick response I received from a member of your staff saying that would be happy to help me. I am a loyal customer and this type of customer support means a great deal.

Love the products and very good customer service.
Thanks

We had a great experience with the company, their products are wonderful and creative. Customer service is friendly and very helpful.

Lovely products and extremely friendly and helpful custom service.

I believe I’ve tried almost all of their products, especially the makeup ones, and I LOVE them ALL. They’re perfect for someone like me who isn’t a makeup artist but loves makeup, loves experimenting, and above all loves enhancing their features without completely changing themselves.
What really makes a huge difference, though, is the customer service: they are incredibly kind and always available, which is definitely not something to take for granted.
A special thank you goes to Sasha, who made the interaction with customer service so pleasant that I would have happily kept chatting with her even after we found the solution. Thank you!

Violette Fr is a wonderful brand. The products speak for themselves. Every item I have purchased, I have loved. The balm amour lip balm is the most hydrating, comfortable lip balm on the market. Not only are the products superb, the customer care team is friendly, helpful, and prompt with their responses. I am a customer for life!

Me llegó en unos 17 dias pero, me equivoqué con el tono que escogí y no tuve ningún problema con la devolución. Me reembolsaron en su totalidad y sigo teniendo muchas ganas de tener mi labial de VIOLETTE_FR.

La couleur des lèvres ne tient pas du tout !

The team was dealing with a mishap that was not on their end where it appears everyone's orders are delayed, but they handled it with poise, grace, and kindness. They were also very prompt with the response time. While I have not yet received my items, I know the team has done all they can to get it out to me.

I bought a product but didn't receive it due to frequent misdelivery by our local USPS. However, I'm grateful for the helpful customer service team, which resolved the issue and even offered me a 20% discount for future purchases.

All my experiences with Violette_FR have been great. I discovered the brand while researching for an upcoming trip to France. The uniqueness of the products truly stands out and has helped me curate the exact look I wanted to achieve. The customer service team has also been fantastic. I encountered a problem with one of my orders and the problem was resolved the same day I reached out to them. They were so helpful and friendly, couldn't have been better. I will definitely be coming back for more.