El somier es MALÍSIMO. Todos los tornillos juntos en una misma bolsa, sin compartimentalizar. Se atornillan directamente a la madera, lo cual hace que esta acabe cediendo y la estructura se afloje (na... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a garden storage box. It came in about 100 pieces, individual pieces of wood, took hours to build and that wasn’t helped by the absolutely ridiculous attempt at instructions. Flat pack is fine... Zobacz więcej
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Purchased 368075 double sunbed with canopy. Opened the box and no assembly instructions! Can’t download from the website due to IP / confidentially due to not ordering direct through their website whe... Zobacz więcej
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The quality was much lower than I expected. Wood is very thin and flimsy, definitely can't use this to bear any weight at all. The top parts were split already before we even assembled it. Assembly wa... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Dane kontaktowe
Stany Zjednoczone
- vidaxl.com
2,2
Słaba
906 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
El somier es MALÍSIMO
El somier es MALÍSIMO. Todos los tornillos juntos en una misma bolsa, sin compartimentalizar. Se atornillan directamente a la madera, lo cual hace que esta acabe cediendo y la estructura se afloje (nada más montarlos, sin llegar a estrenarlos). Una pésima calidad, no recomendaría comprar sus productos en absoluto.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Hi Elena,
Thank you for taking the time to share your feedback.
I am sorry to hear about your experience with the bed base and the concerns you have raised regarding the assembly process and the product's quality. I understand how disappointing it must have been to find that the item did not meet your expectations.
To allow us to review the matter further and see how we can assist, we have contacted you privately via Trustpilot and requested some additional information. Once we receive your reply, we will be happy to investigate your concerns in more detail and work toward a suitable resolution.
We appreciate your feedback and look forward to hearing from you.
Kind regards,
Tanya
vidaXL Webcare Team
Ich hatte von 2,5 Jahren ein Hochbeet…
Ich hatte von 2,5 Jahren ein Hochbeet aus Cortenstahl gekauft. Dieses Hochbeet ist kurz nach Ablauf der Garantie an einer Seite durchgerostet. Nach einigem Hin- und Her bot man mir 45€ Erstattung an, ich brauchte aber diese Bleche als Ersatzteil. Die Firma ist aber nicht in der Lage, Ersatzteile zu besorgen und zu liefern. Seitdem gibt es per Mail nur noch Ausflüchte etc.
1 lipca 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Hallo,
es tut uns leid zu hören, dass der Hochbeet nicht Ihren Erwartungen entsprochen hat. Wir verstehen, wie frustrierend das sein kann.
Auch wenn wir hier keine alternative Lösung anbieten können, danken wir Ihnen sehr dafür, dass Sie Ihre Erfahrungen mit uns teilen. Ihr Feedback hilft uns dabei, zu prüfen, wie wir unsere Produkte präsentieren.
Für die Übermittlung weiterer Details oder Rückfragen stehen wir Ihnen selbstverständlich jederzeit gerne zur Verfügung unter: feedback@vidaxl.de
Mit freundlichen Grüßen,
Botond / Webcare Team
The ordered parcel arrived not…
The ordered parcel arrived not completed.
10 lipca 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Dear Customer,
Thank you for your feedback. We are very sorry to hear that your order arrived incomplete.
We would like to investigate this matter for you. Could you please reply with your order number so we can review your case and provide a suitable solution as quickly as possible?
We look forward to your reply.
Kind regards,
vidaXL Customer Service
vidaXL Patio Half Round Tree Bench | Solid Eucalyptus Wood Ideal for Outdoor Environment
The product in question was manufactured by VidaXL LLC and sold through the Amazon marketplace by the third-party seller KART IT.
This is not a standard return request. This furniture arrived with a latent biological defect: a live termite infestation embedded deep within the wood during the manufacturing or supply chain process. Because termites chew from the inside out, it took months for this hidden infestation to break through the surface. It has now completely hollowed out the frame, destroying the chairs and presenting a severe, destructive threat to my residential property.
I have attached undeniable photographic and video evidence showing hundreds of active, live termites swarming the destroyed wooden channels.
Both KART IT and VidaXL LLC have flatly denied responsibility, hiding behind the standard 30-day timeline and entirely ignoring the biological nature of wood-boring pests. Furthermore, Amazon’s automated system is demanding that I pack up and ship an active, live insect infestation back through the commercial courier network to get a refund. Forcing a consumer to mail a living biological hazard is a massive safety and transit risk.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Dear Marcela,
Thank you for taking the time to share your experience.
We are sorry to hear about the issues you have described and understand your concerns regarding the product.
After reviewing the information available, we were unable to locate this order in our system. Based on the details provided in your review, it appears that this purchase was not placed directly with vidaXL.
We kindly recommend checking your invoice or order confirmation to identify the seller responsible for the order and contacting them directly, as they will be best placed to assist you further with this matter.
Thank you for your understanding.
Kind regards,
Tanya
vidaXL
After I posted on Trust Pilot
After I posted on Trust Pilot, someone from VidaXL reached out to fix the issue that I had been working on with customer service on. The item was out of stock and after months, they sent me a refund. Useless, not worth the hassle.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Hi Laine,
Thank you for sharing your updated feedback. We’re sorry to hear that the overall experience still didn’t meet your expectations, even after the refund was processed. We completely understand your frustration given the time and effort involved in resolving the case.
We appreciate you allowing us the opportunity to look into this and support you through the process. If there is anything further you would like us to review or assist with, please don’t hesitate to contact us at feedback@vidaxl.com and we’ll be happy to help.
Kind regards,
Tanya
vidaXL
Ordered a garden storage box
Ordered a garden storage box. It came in about 100 pieces, individual pieces of wood, took hours to build and that wasn’t helped by the absolutely ridiculous attempt at instructions. Flat pack is fine, built multiple flat packs from other companies week prior, but this seemed rather extreme. All the screws mixed together. Mental, would not recommend.
5 marca 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Dear Jodie,
I am very sorry to hear about your experience with the garden storage box and the difficulties you encountered during assembly. I completely understand how frustrating it must have been, especially given the number of parts and the unclear instructions.
Please rest assured that this is certainly not the level of standard we strive to uphold.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaXL.com— we’ll be happy to assist you.
Kind regards,
Catalin - vidaXL
I don't normally do Trustpilot reviews...
I don't normally do Trustpilot reviews but having never heard of this company before I did search them and was put off by the low score here. I wasn't going to order but then saw they had an association with my shopping service which gave me confidence that vidaXL.com is legit. I'm happy I did place the order, the raised beds I purchased came quickly and were absolutely perfect for my needs. The pictorial instructions are fine if you take the time to go over them and take stock of your parts before starting assembly. Thank you vidaXL, I look forward to ordering from you again in the future!
30 stycznia 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Dear Customer,
Thank you very much for sharing your detailed and positive review! We are delighted to hear that your raised beds arrived quickly, met your expectations, and that the instructions were helpful. We truly appreciate your trust and recommendation, and we look forward to serving you again in the future.
Kind regards,
Eula
VidaXL
I received my dog ramp quickly
I received my dog ramp quickly and in good condition. It seems stronger than I anticipated, which is great.
I haven’t used it yet because it’s for emergencies.
30 grudnia 2025
Opinia niezależna
Odpowiedź od vidaXL.us
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that the dog ramp arrived quickly, in good condition, and that it feels sturdy.
Kind regards,
Eula
VidaXL
I am satisfied with the outcome…
I am satisfied with the outcome regarding a product issue. Customer Service worked with me to resolve in a satisfactory manner.
28 stycznia 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Dear Joe,
Thank you very much for your kind update. We are delighted to hear that you are satisfied with the outcome, and your feedback truly means a lot to us.
I am glad I could assist you, and it was a pleasure working with you to resolve the matter. Should you require any further support in the future, please do not hesitate to contact us.
Kind regards,
Catalin/ vidaXL
Odpowiedź od vidaXL.us
Dear William,
Thank you for your positive feedback! We’re pleased to hear that the instructions were easy to follow, the delivery was quick, and that you’re happy with the overall appearance of the product.
We truly appreciate you taking the time to share your experience.
Kind regards,
Catalin/ vidaXL
Great experience!
Great experience! I ordered a bench and a stone sink basin. Amazing rustic quality. Shipping was fast too. Very happy!
6 stycznia 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Dear SK,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you are happy with the quality of the bench and stone sink basin, and that the rustic finish and delivery experience met your expectations. Your kind comments are greatly appreciated and will be shared with our team.
Thank you again for choosing us. We hope to have the pleasure of assisting you again in the future.
Kind regards,
Catalin/ vidaXL
Order not received
Order not received. Filled out form, but no response.
18 stycznia 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Hi Seth,
I am sorry to hear that your order was not received.
However, please note that once the form has been completed, it must also be returned to us for further review. Upon checking our records, we have been awaiting your response since Thursday.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.com.
Kind regards,
Catalin/ vidaXL
Looked like it did on the website
Piece look as presented. Arrived on time.
15 grudnia 2025
Opinia niezależna
Odpowiedź od vidaXL.us
Dear Adam,
Thank you very much for taking the time to share your feedback.
We are pleased to hear that the item met your expectations, matched its presentation on our website, and arrived on time. Your satisfaction is greatly appreciated.
Kind regards,
Catalin/ vidaXL
Non-service customer service
I bought shelves from their company, first from Wayfair (who listed it as a different brand name) but their instructions don't make sense, so I bought other shelves from Home Depot, but these, too, were Vidaxl shelves under a different brand name. Their instructions have no words on them and aren't as clear as Ikea instructions. I asked for help, and I spoke with 9 DIFFERENT PEOPLE, who kept asking for the same info, acted like they were going to help me, but then told me to contact the reseller. Those sites aren't going to understand their product since they're just reselling. They refused to answer a very simple question, and all their answers were so copy and paste I'm beginning to think I am talking to bots. Do NOT do business with this company, they don't support their products.
-Edit- Their reply shows their unwillingness to help. It doesn't matter that I bought the products on Wayfair or Home Depot. Both of those are resellers and they are not at all familiar with the product. Vidaxl still got their money for the product, so I am still a customer despite where I purchased it. I talked with at least 9 different people who collected my info only to refuse to help me. NEVER do business with this company. It's ridiculous that they will only answer if I purchase directly through them.
-2nd edit- AGAIN, why would a reseller be able to answer a question on installing YOUR PRODUCT when they have never installed it themselves? Why just flat out refuse to answer how to install it? They've never taken it out of the box. Your company MADE IT. I don't know why you just refuse to answer. You're just proving to everyone that your customer service is atrocious the more you refuse to answer.
6 stycznia 2026
Opinia niezależna
Odpowiedź od vidaXL.us
Dear Anne,
I would like to emphasise that the order in question was not placed directly with vidaXL. As much as we would like to assist, we are unable to do so because the order does not appear in our system.
The seller from whom you purchased the products bought them from us and is reselling them independently. As such, they are the only party able to provide support for this order. We kindly ask again that you contact the seller directly for any assistance.
Kind regards,
Catalin/ vidaXL
recent table purchase
after reading reviews of this company I was very nervous after I placed the order. 2 days later package arrived, the cabinet was exactly as described. I'm very satisfied with the purchase
18 grudnia 2025
Opinia niezależna
Odpowiedź od vidaXL.us
Hi there,
Thank you for sharing your feedback! We’re delighted to hear that your table arrived as described and that you are very satisfied with your purchase. We truly appreciate your support and kind words.
Best wishes,
Catalin/ vidaXL
Product wrong delivered
Product wrong delivered, cant call them so ive sent now more then 20 emails for returning the product and receive the good one. The same answer over and over. Send pictures and the sku number already 3 times but no reaction. Now already busy for 2 weeks to return this product
14 listopada 2025
Opinia niezależna
Odpowiedź od vidaXL.us
Dear customer,
Thank you very much for your patience regarding this matter, as well as for the time you took to attend our e-mails. It was a pleasure speaking with you and helping to resolve the issue.
I remain at your disposal for any questions that may arise in the future at the following email address: feedback@vidaxl.pt
Have a nice day.
Kind regards,
Jose Antonio
vidaXL Customer Service
Leuke kerstboom
Leuke witte kerstboom gekocht voor een prikkie.
Snelle levering. Prima artikel.
Idem voor de verlichting.
Heel blij 😁
12 grudnia 2025
Opinia niezależna
Odpowiedź od vidaXL.us
Hallo,
Bedankt voor uw feedback! We zijn blij te horen dat u zo tevreden bent met de kerstboom en de verlichting. Veel plezier ermee!
Warm regards,
Catalin/ vidaXL
Purchased 368075 double sunbed with…
Purchased 368075 double sunbed with canopy. Opened the box and no assembly instructions! Can’t download from the website due to IP / confidentially due to not ordering direct through their website when when using instant chat AI bot on AU website. Called the AU office, closed. Very frustrated as this was a Christmas present. Multiple parts and screws that requires instruction manual!
9 grudnia 2025
Opinia niezależna
Odpowiedź od vidaXL.us
Dear Christina,
I’m truly sorry for the frustration this has caused — especially since the sunbed was meant to be a Christmas present. Not receiving the assembly instructions and then being unable to download them is absolutely understandable cause for annoyance, and I sincerely apologize for the inconvenience.
I am pleased that I was able to assist you promptly. Should you require any further assistance, please do not hesitate to contact us via email at feedback@vidaXL.com - we're always happy to help.
Kind regards,
Catalin/ vidaXL
I placed my order end of September and…
I placed my order end of September and I got message on Walmart app saying that the item was damaged and delayed during delivery on Oct 8th. I called VidaXL few times to check if there would be another one sent. They said they will, but it is already end of October and Im unable to finish my bathroom remodeling, neither I can't cancel my order, because it says it is still in transit.
24 października 2025
Opinia niezależna
Odpowiedź od vidaXL.us
Hello Sanam,
We are sorry about your negative experience with the order process.
Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaxl.com — we’ll be happy to assist you.
Regards,
Catalin
vidaXL
Horrível customer service
Horrível customer service, late delivery and ABUSIVE charges for returns. Do not expect your money back even though day delivery your product after the date that you need. DO NOT EXPECT to hear from them any moment. They have ZERO CUSTOMER CARE!
6 września 2025
Opinia niezależna
Odpowiedź od vidaXL.us
Dear Customer,
Thank you for taking the time to post this comment and for bringing this matter to our attention.
We are very sorry to hear that you experienced issues with the product you purchased, and we apologize for the difficulties in communication.
Please rest assured that we are committed to offering you the best possible solution to resolve the issue you have reported.
We would like to inform you that we have sent a message to the email address associated with your account in order to resolve the matter as soon as possible.
UPDATE: I am pleased that we were able to reach a mutual resolution and that the matter has been successfully addressed to your satisfaction. We appreciate your patience and cooperation throughout the process.
Jose Antonio
Customer Service – vidaXL
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.