I’m satisfied with the solutions offered to me. I was given two options and chose one of them. Honestly, I was pleasantly surprised by how quick and straightforward their response was. This was my fir... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very chaotic instruction. Not detailed enough. Missing parts. Not all parts were numbered. Made it very difficult to assemble. Definitely will try avoiding ordering from vidaXL!
I am a long term customer and have multiple orders. Some of the purchases are really great in terms of price and quality, others not that good. What I really like is the free shipping and hassle fre... Zobacz więcej
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Quality goods. Good communication. Everything arrives within the specified time frame (last order: 16.07.2026). I am satisfied and will continue to shop from the site.... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Dane kontaktowe
Holandia
- webservice@vidaxl.bg
- vidaxl.bg
3,4
Średnia
539 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Parts were missing and wood was damaged…
Parts were missing and wood was damaged in some places
21 grudnia 2025
Opinia niezależna
Odpowiedź od vidaXL
Dear VIKTORIA KOPRINSKA,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Не съм доволна!
Не е това, което очаквах. Снимката е подвеждаща. Не е добре боядисано и дървото не е загладено. Няма номерация на елементите и е по-трудно сглобяването. Цената е висока за ниското качество. Не бих поръчала отново.
17 grudnia 2025
Opinia niezależna
Odpowiedź od vidaXL
Здравейте Вени Стефанова,
Благодарим Ви за отзива!
Съжаляваме, че продуктът не отговаря на очакванията Ви, но сме тук за Вас.
Моля, проверете имейл адреса, използван в поръчката Ви, тъй като сме се свързали с Вас, за да разрешим евентуални неудобства, които сте изпитали.
Оценявам Вашето разбиране и търпение!
Приятен ден!
Цвета
vidaXL
Correct and fast delivery.
12 grudnia 2025
Opinia niezależna
Problems with the term of delivery
Problems with the term of delivery
The instructions in the box was not ful, so I construct the item by myself
15 grudnia 2025
Opinia niezależna
Odpowiedź od vidaXL
Hello Denitza Petrova,
Thank you for your review!
We are sorry that the product did not come with an assembly manual.
Please check the email address used in your order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
There are a lot of nice products
There are a lot of nice products, which you can not find at other stores. Good prices and free delivery.
The customer service is a bit slow with answering, it takes them 1 week to handle a request/complain.
23 listopada 2025
Opinia niezależna
The shipment was very late
The shipment was very late. When we opened it, all the fasteners for assembling the chairs were missing. I wanted to order more of them but now I'm hesitant about doing so.
14 listopada 2025
Opinia niezależna
Odpowiedź od vidaXL
Hi Georgi Tarov,
Thank you for your review!
We are sorry that the product has missing items.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
I am very happy with my experience
I am very happy with my experience with VidaXL both in terms of the two products I purchased and in terms of communication and delivery. The products are of high quality and the site has a very wide variety of models and colors, which is important for the customer. What I like is that the furniture has a unique design that is not seen in other stores.
20 października 2025
Opinia niezależna
Eкипът на VIDAXL се отнася много сериозно към изпълнението на поръчката и следи до момента на получаването дали куриерската фирма е стриктна при доставката
Eкипът на VIDAXL се отнася много сериозно към изпълнението на поръчката и следи до момента на получаването дали куриерската фирма е стриктна при доставката.
8 października 2025
Opinia niezależna
Затъмняващи Завеси
Снимката на артикула отговаря в действителност.
18 września 2025
Opinia niezależna
Thin metal, a lot of time for assembly
So far it requires a lot of time to assemble - half day probably. The metal sheet are very thin.
We will see how it look like in 1 or 3 years.
10 września 2025
Opinia niezależna
Odpowiedź od vidaXL
Hi Al,
Thank you for your review!
We are sorry that the product did not meet your expectations, but we are here for you.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta/vidaXL
I ordered a double stand for washer…
I ordered a double stand for washer and dryer which came but their size was different from the product description. Shorter by a few cm and the washer and dryer could not stand safely on. I threw them out! Too much hassle to deal with return. Instead of chasing me to verify my ID work on your internal issues VidaXL!! I will stay away from VidaXL.
Order No. 0035000310990
Shipped to Symmetry Capital Eood Sofia.
18 września 2025
Opinia niezależna
Odpowiedź od vidaXL
Dear Bogdan Miltchev,
We are glad that we found a solution that satisfies you.
Have a nice day!
Kind regards,
Tzveta
vidaXL
Коректен търговец
25 sierpnia 2025
Opinia niezależna
Съотношението качество- цена е добро
Съотношението качество- цена е добро. Платното от, което е направен екрана е силно намачкано и дори след изглаждане не изглежда отлично.
25 sierpnia 2025
Opinia niezależna
Odpowiedź od vidaXL
Здравей, Vava,
Благодарим Ви за отзива!
Съжаляваме, че продуктът не отговаря на очакванията ти, но ние сме тук за теб.
Моля, да проверите имейл адреса, използван в поръчката Ви, тъй като сме се свързали с Вас, за да разрешим евентуални неудобства, които може да сте изпитали.
Оценявам разбирането и търпението Ви!
Приятен ден!
Цвета/vidaXL
Missing parts
The parcel was on time and this is one the good points of view related to the order. Unfortunetly when we opened the parcel we have one main part missing and this make us very upset, plus hard to make whole door for our fence.
20 sierpnia 2025
Opinia niezależna
Odpowiedź od vidaXL
Hello Ekaterina Georgieva,
Thank you for your review!
We are sorry to hear that you received a product with missing items.
Please check the email address used in the order, as we have contacted you to resolve any inconvenience you may have encountered.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Бързо и лесно се поръчва
Бързо и лесно се поръчва. Качествени продукти. Бърза доставка.
1 sierpnia 2025
Opinia niezależna
Шкафа който поръчах от вас е пълен…
Шкафа който поръчах от вас е пълен боклук липсваха и елементи не бих ползвал вашите услуги повече!
12 sierpnia 2025
Opinia niezależna
Odpowiedź od vidaXL
Уважаеми Renato Leorov,
Благодарим Ви, че споделихте мнението си с нас.
Съжаляваме,че до момента не се свързахте с нас и не ни предоставихте информация за да можем да Ви съдействаме.
Все още искаме да обсъдим възможни решения за Вас, така че, моля, не се колебайте да се свържете с нас на feedback@vidaxl.bg възможно най-скоро.
Оценявам разбирането Ви и очаквам с нетърпение Вашия отговор.
Приятен ден!
Цвета
vidaXL
Много съм доволна
Много съм доволна – коректни, бързи и с качествени продукти
1 sierpnia 2025
Opinia niezależna
Odpowiedź od vidaXL
Здравейте, Ergyul Efrahim!
Благодарим Ви, че отделихте време да оставите отзив за Вашия опит!
Развълнувани сме да научим, че сте доволни от нашите продукти.
Щастливи сме да Ви предоставим бърза доставка.
Надяваме се да Ви видим отново в близко бъдеще.
С уважение,
Joan-vidaXL
Odpowiedź od vidaXL
Dear Yana G,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We hope to see you again in the near future.
Kind regards,
Joan-vidaXL
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.