Victorinox AG Recenzje 362

A wheel broke on my Victorinox Carry on trolley case. Even though my bag was over 2 years old Victorinox very quickly sent me replacement wheels free of charge. They even helped me with instructions. In today’s world it was an absolute pleasure to receive such good service.
Thank you Victorinox

Nicht nur ein gebrochenes Werkzeug an meinem jahrzehntealten Swisstool wurde auf Garantie ersetzt, auch die Klingen wurden geschliffen.
Ich bin begeistert!

An meinem Rollkoffer waren innerhalb der Gewährleistung die Rollen abgenutzt. Nach Rücksprache mit Hersteller bekam ich kurzfristig Ersatz. Umbau selbst ging einfach; jetzt "rollt" er wieder.
Die Frage is eher, warum die Rollen schon nach 1 bis 2 Jahren abgenutzt (schwergängig und quietschend) sind. Und teilweise korrodiert. Bin auch im Winter mit Salz gerollt. Benutze den Koffer 5 Tage die Woche.

Bonjour,
Suite à un défaut sur mon sac à dos Wenger, j'ai sollicité le services SAV.
Je n'avais jamais connu un SAV aussi performant.
Après quelques formalités normales : factures d'achats et photographies de la problématique.
Le SAV m'a donné un retour hyper rapide pour la prise en charge et m'a retourner un nouveau sac.
Le sac est arrivé sous moins d'une semaine.
Merci au équipe Victorinox et spécialement à Mme Clauss pour la gestion du dossier.

Je recommande fortement cette marque, ce sont vraiment des sacs d'une qualité supérieur.

Wenn man für einen rund 20 Jahre alten Trolley noch Ersatzteile bekommt, kann es nur 5 Sterne geben. Und dafür, daß der Trolley überhaupt 20 Jahre (bei regelmässiger Nutzung) gehalten hat, gibt es auch 5 Sterne. Hier hat es sich mit Sicherheit gelohnt, etwas mehr Geld auszugeben, auch im Sinne der Nachhaltigkeit!

Sehr gute Produkte (Rucksäcke, Taschenmesser usw.) und toller Service, auch Jahre über das Kaufdatum hinaus :-)

Reparatur Service erstklassig, mein 30 Jahre altes Swisschamp sieht aus wie neu (Schere und große Klinge defekt) für 13,95€ inklusive Versand. Hätte nicht gedacht das es sowas noch gibt in Deutschland. Nach 10Tagen ab Versand war es wieder da🤗

I’ve ordered from them a chefs knife amongst other kitchen knives. However, after around 1 months this quite expensive chef knife blade had rust marks on in few places. I’ve contacted them straight away and they sent me how to care info!Then after few emails I’ve managed to send it off to Nottingham on my expense for investigation. However, there were no confirmation of receiving it or how long it was going to take. After few weeks I get random message from DHL saying they have delivery from victorinox so I take time off from work and wait at home. The delivery guy arrives with a huge like 1mX60cm empty open box with my address on asking me he is here to pick up stuff to be delivered!? Huh? I say I was expecting a knife delivered to me which is as tall as a wine bottle. When he checked inside the box there was no instructions for anything and he couldn’t confirm which company asked this collection! Then he decided to tick his box as I refused to take. He also told me there maybe another DHL person delivering from victorinox if I was expecting it! He was convinced that what he had in his arms (an empty box)was not from victorinox! I waited and waited for the next DHL person and no one came.
When I contacted the victorinox they’ve told me DHL tried to deliver and I was not there to receive it so I need to get in contact with them!? I was furious! Why should I!? DHL doesn’t know what’s going on victorinox neither. so I get asked to clean up mess or they keep me busy by going back and forth to cover up their big time failing! The lady on the other side is quite unhelpful and rude if I’m honest . I’m not receiving an huge empty box. I want a refund and a very big apology! It’s not good enough Victorinox!

What I would have expected from them is to give me a time frame for the investigation and if conclusion is not reached by that time I expect an apology as well as the option for sending a new product or full refund! we are not taken seriously by this company! This is my experience with them so far!

Bestellung eines Victorinox Messers. Durch die Post verursachte Zustellungsprobleme mit Zurücksendung an Victorinox kam ich in Kontakt mit dem Support. Dieser bemühte sich mit allen Mitteln die dringend benötigte Sendung mir wieder zukommen zu lassen. Auf eine sehr zuvorkommende und respektvolle Art half mir besonders Herr Mehrdad das Problem zu lösen. Er antwortete schnell per Email und war auch telefonisch sehr gut erreichbar (wie der restliche Support auch). Ich bin trotz der Lieferungsverzögerung sehr zufrieden und kann jedem Victorinox weiterempfehlen. Vielen Dank für die Unterstützung und alles Gute weiterhin!

Contacted Victorinox Australia about broken scissors on their small pocket knife, provided photos and confirmed all I use it for is to trim my finger nails, which is pretty much the only thing they're good for being so little.
Their response, 'the scissors are only for cutting paper'... who the hell uses 15mm scissor blades to cut paper?
Utterly pathetic response, just dodging their quality guarantee... which means their guarantee is as worthless as their customer service...
DISGUSTING.

Taschenmesser Executive 74 mm, jahrelang im Gebrauch, inzwischen mit einigenMängeln, wird in dieser Form leider nicht mehr hergestellt. Anfrage bei VICTORINOX; Antwort: einschicken, wir machen Schleifen, Reinigen, Ölen und Schalenwechsel.
Nach einer Woche kam es zurück WIE NEU !!!
Und das zum Preis von 8.93 €.
Ich bin mehr als zufrieden.

Die Kundenbetreuung im Repair-Center war für mich, wie sie sein soll. Ich habe auf meine Mailanfrage umgehend einen Telefonanruf der zuständigen Mitarbeiterin erhalten. Dabei möchte ich Frau Nelly Glauser speziell erwähnen. Sie hat sich persönlich um mein Anliegen gekümmert und meine Anfrage an die zuständige Stelle weitergeleitet und dafür gesorgt, dass meine Uhr und der Wecker in tadellosem Zustand nur nach wenigen Tagen wieder bei mir eingetroffen sind. Vielen herzlichen Dank dafür!

Service client très professionnel, attentif et à l'écoute, mais aussi très réactif.

I contacted Victorinox Service in hope they can advise on replacing my husband's favourite suitcase wheel as after many years of use, one of them deteriorated and couldn't be used anymore. I wanted to surprise my husband, so I thought I'd give it a try and emailed them. Not long after, I got a reply from Eric, who kindly offered to post replacement wheels and a few days later I got them (with bearings). Excellent service and excellent outcome. Eric, you're the best!

Kürzlich hatte ich mein Taschenmesser zu Victorinox geschickt, mit der Bitte um einen Großen Service und ggf. den Austausch einiger Teile. Das Messer ist bereits 14 Tage später mit DPD zu mir zurück gekommen.

Ich bin hellauf begeistert, wie Victorinox dem Teil ein neues Leben verpasst haben! Nahezu alle Einzelteile wurden erneuert, sodass ich quasi ein neues Taschenmesser in den Händen halte, und das Ganze für den Betrag von etwas mehr als 13 Euro.

Ich möchte noch dazu sagen, dass mein Großvater mir das Messer vor nunmehr über 50 Jahren geschenkt hatte und ich seinerzeit zum ersten Mal mit den Messern des Hauses Victorinox in Berührung kam (mittlerweile sind es „ein paar mehr“ geworden…).

Vielen Dank für diesen excelennten Service!

Lost a Swiss Army pocket knife 25 years ago on farmland, the knife was a 40th Birthday present so had sentimental value. The knife was recovered whilst metal detecting a field about 3 weeks ago and I returned the knife to Victorinox to see if the could renovate the knife as it wasn't in the best condition as you might expect after 25 years in a field.
Just received what appears to be a brand new identical knife for an amazing £20.00 including postage from Switzerland. Included in the package where all the pieces tha coulf not use. What an amazing service, very impressed and pleased to have my 40th present back where it belongs.This is my 4th Swiss Army knife and hopefully not the last.

I placed an online order and received no confirmation or order or dispatch and raised the issue as it would not have arrived in time for the present it was purchased for - I raised this repeatedly and have been given misleading and false information continuously and despite asking twice for connection to the agents manager, have been fobbed off yet again .As it stands, and as I warned, the item did not arrive in time for the birthday which was really disappointing when if you review my comms you can clearly see I forecast this and it could have been avoided with some simple honesty and accountability your end.
I rarely leave negative reviews and can accept standards falling short but this review is compounded down to the score I have given because of your lack of empathy and action when given the opportunity to react to my feedback on multiple occasions.
Update 03/09. Having had a generic ‘please send us details’ which I completed I have not heard back from
The company so have amended my review to a 1* - if you read others, this is standard behaviour from them and my experience of this company has been well below standard. I will not use again.

I purchased the Victorinox I.N.O.X. Diver Titanium based on its reputation for exceptional durability and its extensive testing, which includes surviving a 10-meter drop. After less than five years of ownership, the watch's battery went flat, and I sent it in for a service. I was informed that the internal mechanism requires replacement due to an "impact." I am surprised by this diagnosis, as the watch has never been dropped. The only impacts it has endured are minor, everyday occurrences, such as accidentally bumping it against a table or wearing it while digging. These are precisely the types of scenarios that the watch's marketing suggests it is designed to withstand.

Given that the watch is still under warranty, I've emailed Victorinox directly to address this issue but have not received a response after two weeks. The lack of communication, combined with the watch's failure to perform as advertised, is highly disappointing. The cost of this service is proving to be more expensive than the regular service costs of my previous Tissot watches, which was a significant factor in my decision to switch brands. The watch's performance has simply not met my expectations, and the after-sales support from Victorinox directly has been unresponsive.

UPDATE 25 Nov 2025

Eric from the Swiss head office contacted me. He managed to resolve the issue I had. The internals were repaired for free as an exceptional gesture of goodwill. Happy to have my watch back and in working order.
Very impressed with Eric and his speedy responses, any delay in response came from the South African agents.

I ordered a Victorinox travel bag on line with a 2-3 day delivery time. After a week it had still not arrived, despite having a "dispatched " email from Victorinox. DHL tracking stated it hadn't been shipped. Despite contacting Victorinox customer service to expedite, then eventually yo xancel and refund, they did nothing. Three promised callbacks did not happen. Eventually I did get an email response from Victorinox two weeks after the order and it did arrive that day, two days after I had successfully ordered from Amazon. The Amazon order arrived first. I'm still trying to return the original order and get a refund, but still nothing in response to starting the return process request a day ago.
Very, very poor customer service.

Die Räder meines Koffers waren defekt, eigentlich wollte ich nur die Seriennummer für Ersatz vom Service erhalten. Überraschend und super serviceorientiert wurden mir die Räder voll ersetzt, diesen Service finde ich herausragend und ungewöhnlich. Auch die Abwicklung und die Kommunikation waren tadellos und super schnell. Vielen Dank