Viaggiare Rent - Roma Recenzje 

We booked two cars for our family holiday with Viaggiare through VIP cars. Our flight was delayed by 2 hours. Despite providing our flight details via VIP cars when we arrived at the Rome desk, despite being the only customer we were ignored for 10 minutes whilst the desk attendant conducted a leisurely phone conversation all the time avoiding eye contact. He then insisted our booking was automatically cancelled after 1 hour and refused to provide us with our hire cars despite being unable to show where in the contract this one hour rule was shown. He was curt and belligerent and eventually just walked away from the desk leaving it unattended. We eventually had to book with another desk via VIP.com who were also unable to persuade Viaggiare to honour the contract also pointing out it had no contractual basis. Unbelievably poor customer service, avoid them like the plague. It was pretty clear they were motivated by leasing out our cars at higher rates than contracted using the flight delay as an excuse.

Brilliant service will come back

Ci siamo trovati molto bene, il loro addetto Giuseppe molto professionale

Very kind employees, good car

Staff gentilissimo e competente sono stata seguita da Andrea una ragazza dolcissima e professionale e Peppe un ragazzo competente ed educato mi affideró a loro anche in futuro

Ho affittato una macchina e ho trovato molta efficenza ed uno staff organizzato. In particolare Giorgia e’ stata gentilissima e molto professionale, ha risolto tutte le nostre richieste. Torneremo presto da voi

Personale molto gentile e disponibile
Molto professionale
Ottimo rapporto qualità prezzo

Wir haben im Januar einen Mietwagen gebucht und bereits bezahlt. Weil sich der Flug um 30 Minuten verspätet hat, das Gepäck knapp 25 Minuten länger gebraucht hat, und die Person vor uns auch noch mal 15 Minuten in Anspruch genommen hat, waren wir 70 Minuten nach der bestellten Uhrzeit am counter. Uns wurde dann gesagt, dass die Bestellung oder Reservierung bereits aufgelöst wurde. Fakt ist wir haben kein Auto bekommen, standen wieder bei null dort, obwohl wir alles bezahlt hatten und eine fixe Buchung hatten. Ein Katastrophenverein.

Georgia, has served us , very helpfull lady , quick and friendly service

Sempre perfetto, già tre Noleggi ok

Nous sommes tombé en panne le lendemain de notre location.
L'assistance ne nous a pas répondu, juste ça nous dit que ça aller nous rappeler.
Heureusement nous étions a Pompéi.
La dame de l'accueil c'est battu pour avoir une personne par mail et téléphone et au bout de 5h enfin une personne a pris contact avec nous.
Après 1h pour que la dépanneuse arrive résultat journée gâché.

STAFF CORDIALE E GENTILE MASSIMA DISPONIBILITÀ,

Avoid like the plague! They kept our entire deposit, though there were no marks on the car. We recorded media of every part of car and they sent us a picture showing a dent that was demonstrably not there when we sent our photos and videos taken on returning the car. We have had no response to our emails and the phone number goes to nowhere. We are 500 Euros down six weeks later, for NO reason.

Disponibilità, cortesia, ascolto, flessibilità. Inoltre ho apprezzato molto il fatto che abbiano recuperato la giacca che avevo dimenticato in auto, molto meno che l'abbiano "custodita" in un'area non chiusa, da cui qualcuno l'ha sottratta.

Everything seems fine as long as nothing goes wrong but the moment there’s an issue, prepare yourself for incompetence, poor customer service, and borderline scam tactics.
I was overcharged with extra and duplicate fees, and trying to get clarity or a refund was a nightmare. The team seemed completely unprepared to handle any kind of problem professionally, and their responses were slow, dismissive, or just plain unhelpful.
Rent at your own risk: if everything goes smoothly, you might be fine. But if anything unexpected happens, don’t count on support and be ready to fight to get your money back.

Ottimo rapporto qualità/prezzo.
Personale estremamente gentile e disponibile, sia al ritiro che alla consegna.
Tempi di attesa brevissimi.
Grazie!

Reservamos un coche con Viaggiare a través de un portal online. Al llegar puntualmente al mostrador, nos rechazaron tanto una tarjeta de crédito como una de débito, ambas con fondos más que suficientes, solo porque no tenían los números impresos.

Ni ofrecieron alternativas, ni mostraron voluntad de ayudar, a pesar de que ofrecimos contratar un seguro extra y presentar otra forma de pago. Finalmente tuvimos que hacer una nueva reserva desde cero a nombre de otra persona, que sí tenía una tarjeta con números físicos.

El trato fue frío, poco empático y muy poco profesional. No recomendaría esta empresa, ya que no reflejan en ningún momento estas restricciones en sus condiciones al reservar.

Because of a small scratch in the drivers license they would not give us the car we booked in advance. The guy as the desk did not Even let us use a drivers license from another person in the Group, nor did he allow us to change the person name on the booking. Never tried anything like it. Unbelievable!

We were 1 hour delayed by flight then had to queue for an hour at Viaggiare desk and still our car wasn't ready, waiting to be washed. Eventually the car arrived, dirty, bags of rubbish in the boot and half empty petrol. We were so delayed by then we had to accept it. Never again.