Viabenefits Recenzje 

Had a scheduled appointment on 11/15 for 3:15 p.m. and waited on line until 3:58. Representative Patterson had no knowledge of my current plan and could not find it. Kept me on hold and never indicated he would return. Indicated he had to go t o Medicare website. Horrible customer service skills. Agitated by my concerns and indicated he had 12 years of experience with Via? What would you get for 5 years of service? Couldn't answer most of my questions and suggested I call UHC myself. How disrespectful?. How can they continue to not provide quality service? They are poorly trained, unknowledgeable, rude and disrespectful. After more than an hour of nothing I'll need to call back and wait hours praying someone might know enough to get me registered before the 12/5 deadline. These kinds of reviews merit attention and seniors should not be subjected to this mess.

We have to use via benefits to get to the Ca marketplace for my wife. As others have stated - long wait times, completely incompetent support staff, callbacks that just place you back into the 400 minute queue. It's an embarrassment to Northrop Grumman to be partnered with this entity. Just hung up on "Nicholas", a customer support dolt. No idea how to do his job. He was having the covered Ca folks walk him thru his job. We'll get back in the queue and hopefully get the one breathing agent.

Via Benefits is the worst! I want to know whose brother in-law signed the agreement between OPERS and Via Benefits. I called in on my assigned time, placed on hold and after a few minutes the call dropped, there was no call back. Since then I’ve been calling in and told I will receive a call back but my phone doesn’t ring, the only caller this happens with! I’ve experienced this frustration every year and yet OPERS stays with them. I question OPERS leadership regarding how much they truly care about their membership!

My husband and I are forced to use Via Benefits to enroll in a Medicare prescription plan in MD this year. So far, we've scheduled two phone appointments to have questions answered by a qualified plan representative. Both went the same way. We called at the assigned time per instructions. Their phone bank put us in a holding queue for hours just to reach a generic customer service rep. We finally reached one the second time. She was polite, professional, and took our information, but then put us in another hold queue for hours to wait for a specialized rep. We waited and waited with no luck. So frustrated!

If I could give this company a lower rating I would! And after seeing the reviews here I understand why they are ranked so low!

My very first interaction with Via benefits and it was the worse I’ve experienced from a customers service representative. Thank goodness my father has me as his POA because I don’t know how someone up in age or sick would navigate such poor customer service and management of someone’s benefits.

If you get representative “Lawanna Lathan” in plan enrollment, Lord help you! She’s flippant and will refuse your request for a supervisor. And after responding to her many rude remarks and unwillingness to help she took a cheap shot at me and insulted me personally as if she even knows me personally!! The level of unprofessionalism is out of this world! My dad hasn’t even fully transitioned to this company yet and I’m already completely turned off!

If you do get a rep like Ms. Lawanna asked to be transferred to Evelyn Vidaud! She was kind, patient and was willing go the extra mile to get my questions resolved even if she didn’t at first have the answers.

I was given this email Feedback@viabenefits for complaints. Hopefully they respond!

I have been trying for 2 weeks just to talk to an insurance agent.The wait time is always over an hour.And I don't have that much time just to spend at home waiting at the phone. I am stuck with this company.I have called five times they do not have Is any insurance agents I can talk to. This is ridiculous

Unbelievably long wait times. 2 to 5-hour Waits. No call back. Just awful

I am hating Via Benefits and their app confirms it with "make a quick call to verify your account" then told I'm in a 60 minute queue. Why, if I put in my PW plus they text me a code, do I have to wait 60 minutes to further verify?!?
When I called to set up my plan (my job uses them bow) I got put in a 20 minute hold, then the person routed me to a 3 hour hold.
They have also put me through hoops to get reimbursed for medicare (which is what they are supposed to do).
Most recently i'm able to get better price and benefits directly through the health insurance company so now i can fight more for reimbursement. Ugh. They seriously suck.

If you wonder why your company chose Via Benefits with all its problems, it's because your company wanted to get out of this part of the benefits business. Via comes in with a low bid and they get a lot of business that way. But you get what you pay for. It's not the fault of the customer service people who are poorly trained, Via is looking to spend the least money so they can make the highest profit.

Via Benefits handles Chevron retirees Enrollment in Medicare plans. I went to the website to view the plans and there are no plan. G listed. I went to medicare.gov and there are plan G’s for Texas. I called Via Benefits and was put on hold for 90 minutes+ waiting to speak to a licensed agent. I gave up and tried to signup online as the telephone voice suggests, but no Plan G. There was no email or chat except virtual Assistant to allow me to notify Via Benefits that the website omitted Plan G.

This level of incompetence and inconsideration cannot be accidental. One can almost believe that ViaBenefits’ total inability to meet the needs of its claimants is somehow intentional—perhaps hoping that if they leave us on hold long enough; stonewall our claims for reimbursement; tell us they have no idea who we are after we’ve registered in their system, filled out their forms and scheduled appointments with them—we will go away and they will save their actual customers (i.e. the big companies that hire them) tons of money.

My employer recently discontinued the retiree healthcare benefits they had promised us for life, and outsourced everything to ViaBenefits. I tried to sign up for a new Medicare Advantage Plan with ViaBenefits; I was drawn in by the promise of a $1900/year Health Reimbursement Account, which ViaBenefits said I could use to reimburse myself for my Medicare Part B premiums. I was somewhat dismayed by the negative reviews of ViaBenefits I saw online. I honestly never thought it was possible for one company to accumulate so many one-star reviews on so many websites!

As I learned, Via Benefits’ negative reputation is totally warranted. The literature I received from ViaBenefits and my employer said I had to make a decision by October 15, and then ViaBenefits scheduled my appointment to sign up for October 31! They said to ignore the deadline they had previously given me. They told me to fill out their forms online and then we would have a Zoom meeting on October 31. I painstakingly filled out every form to list every doctor, every prescription…and waited for them to send me the Zoom link. Then they said it would be a phone call, not a Zoom meeting. So I called the number at the appointed time, entered the requested information…and was told they had no idea who I was. Then I waited on hold for 34 minutes. Finally a rep came on, asked me a few questions, and, when I said I was calling to sign up for a plan, said she’d have to transfer me to someone else. I then waited on hold for another 30 minutes.
I gave up. I could really use the $1900/year—who couldn’t? That’s a lot of money for a retiree. But if the stress of trying to get the money they promised me is going to chip away at the number of years I’ll be alive to claim that $1900, I have to ask myself if my health and sanity is worth their abysmal performance. Multiply that $1900/year (and in some cases, more than that) by the number of people they’ve screwed, and perhaps my theory of intent rather than incompetence starts to look pretty accurate. Can’t you do something to intervene on behalf of all of us who have been taken advantage of?

It is hard to speak a licensed agent. They give 80 mintutes wait time to call back. When you get the back you won't be connected. It happend 3 days in a row, two time a day. I gave up.
After my negative review a got a call from them saying I will be connected faster. But the same story.

160 minute wait times to talk to an agent to discuss Medicare supplement plans. 2 days in a row. I opted for a callback yesterday but they never called back

Terrible customer service. Their “Benefits Experts” are dumb as doorknobs! They provide DIFFERENT WRONG ANSWERS to simple questions but brag about how much training they’ve had. I don’t understand how my former employer would allow these folks to handle retiree benefits. COMPLETELY INCOMPETENT! TOTALLY USELESS!

Their FSA is a scam. Things that are clearly allowed (and some they have even approved in the past) will come back as needing a receipt later just to try and make it as difficult as possible to actually use your money so that they can pocket anything left at the end of the year.

Terrible customer service. Long hold times. The appointment system is a joke. You are not treated any differently if you have an appointment. Hold times greater than 20 minutes for "customer service". Would not recomend. I have to use this company because my company picked it.

I am a GE retiree . When it comes to dealing with VIA , forget it . Every time I send in a claim it is rejected for a reason that is a "bunch of baloney". I do everything right away , as soon as I get my paper work , which doesn't take long . They will tell me that I am too late ! Please , all of the companies that rely on VIA , need to know the truth about them .

I don't even know where to begin before this turns into a long rant which no one will read anyway. So I'll get to the highlights. I moved from Florida to Georgia. That necessitated dropping my old Medicare Part B Plan (which they did right away) and enrolling in a new one which is valid for Georgia. Simple, right? Nope, a month later and the application to United Health Care is still in "Application Submitted" status. UNC claims they have not received an application from Via Benefits. I've been trying to resolve this over the phone for weeks now. In the meantime, I'm without Medicare Part B - which of course means I may now be faced with a reoccurring lifetime penalty for coverage gap. Cherry on Top? I get a letter from Via Benefits today saying I am no longer eligible for HRA contributions from my employer (I'm retired Lockheed Martin) because I no longer have an account with Via Benefits. How does this even deserve a one star? If it weren't for the fact that Lockheed Martin uses Via Benefits to disperse retiree subsidies to pay for Part B I would have nothing to do with this company. THEY ARE AWFUL!

Honestly, I was going to rate VIA benefits 1-star and the first thing I looked at on the reviews is the 1-star rate. I wasn’t wrong because 91% of us rated them 1-star and most of the complaints are about how the customer service sucks. I have nothing bad to say about the customer service team. My experience was fair, I had a short conversation with one of them and I would say she did a good job taking care of me and my request for help with my HSA. I would have rated her 5 stars for her part. The 1-star is for how VIA benefits imposed large fees to HSA once they turned into an individual account and they are no longer under the terms of the employer. The first thing I noticed on my individual HSA account in its first week was the $3 monthly maintenance fee no matter what the running balance on the account, it’s an HSA, so it should have been free. So I decided to transfer my VIA HSA to my Fidelity Investments HSA which is the best HSA trustee as of now that has not even once charged me a maintenance fee and when they charge fees they only charge by cents. Now the transfer is complete, the first thing I checked is how much the fee VIA benefits took off. They took $25 and called it a transfer fee. What is the use of individual IRA, HSA, and other individual retirement accounts if they’re going to treat it the same way as a normal bank account, we might as well just pay taxes and open a savings account and forget about individual retirement accounts. But hey, there are also plenty of trusted investment banks that don’t charge that much fees or no fees at all, such as Vanguard, Fidelity, Cash App, and more.

I have almost $20,000 in my account. I never attempted to get reimbursed for out of pocket medical or dental expenses until recently so I thought this should be a piece of cake. Not so. After reviewing the process, I obtained the required information from my dentist and submitted my requests, via downloading, and was denied for several. What??? So I reviewed the submissions and resubmitted. Again denied so I sent a letter of explanation and the receipts with the required information. DENIED AGAIN! What the heck??? This is MY MONEY and I should have access to it when substantiating the righteousness of the reimbursement. I see I am one of many who have had the same problem and will report this to UC Retirement Board.