Customer service poor and no item!
I ordered a coat on the 24th of august. I received dispatch and tracking notice the same day, I thought the store was in Austria as advertised on their website. I later found the coat is supposed to be on its way fron china! I contacted them on the 3rd of September, almost two weeks later as the tracking still said awaiting dispatch. After the first email o got a different tracking number, both still say awaiting dispatch. Every email I sent was replied with we thank you for your patience and understanding until I asked for a refund as I was getting nowhere. I was then ignored. I still have no coat, I still have no dispatch notice, it still hasn't left the warehouse and after a weekend of emails back and forth I am still no further forward. Very disappointed








