Avoid
These reviews and names are obviously fake - Why do you allow this Trustpilot ??
Used this company - Clothes look nothing like the pictures on the site and are really poor quality
Have sent 2 emails for return and refund but no reply
Trading Standards should be made aware of this scam company
Avoid Avoid Avoid
Odpowiedź od Claralondon
Hi, thank you for taking the time to share this — we're sorry to hear about your experience and we take this seriously.
On the reviews: Clara London doesn't create or purchase fake reviews, and we understand that from the outside a mix of ratings can look suspicious — that's a fair thing to question, and we'd encourage anyone to judge us on how we resolve cases like yours.
On your order: we're sorry the item didn't match your expectations on quality, and even more sorry that your emails haven't been answered — that's not the level of service we aim for and we want to put it right. Could you send us your order number and the email address you contacted us from, either here or directly to Info@Claralondon.com, so we can locate your case and arrange a return and refund as quickly as possible?
We appreciate your patience and will make sure this gets resolved.
