Velux emailed sales order confirmation with delivery date 9 weeks from order. Delivery shared with builder and roof works planned from 9 week date. When I followed up with Velux two weeks before due d... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Rooflight solutions I was sourcing rooflights for a new extension, and given the hot summer was looking for some that looked good, provided ventilation and also shade. Vario provides all these soluti... Zobacz więcej
Install of Vario roof lantern . The best start to end process from a service provider that I have experienced in a long long time . Steve is technically excellent , very personable and had t... Zobacz więcej
Reakcja na opinię
Angela & Jason were a pleasure to deal with from start to finish, responding quickly to any query and continually updating us on progress and delivery. The window arrived perfectly and was quickly and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca okien
- również w kategorii:
- Okna aluminiowe
Napisane przez firmę
Vario by VELUX is the exciting, fully customisable, made to measure rooflight windows range from The VELUX Group, where you design your perfect bespoke daylight experience.
Dane kontaktowe
Woodside Way, KY7 4ND, Glenrothes, Zjednoczone Królestwo
- 01592778246
- vario.marketing@velux.co.uk
- vario.velux.com
4,3
Doskonała
98 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great product
Great product
Delivered on time
Really friendly customer service and technical staff
6 października 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Ian 😊
Thank you so much for your kind feedback. It means a lot to us.
Have a wonderful week!
Best,
Vario by VELUX
We are very pleased with our Vario…
We are very pleased with our Vario Rooflight. Velux provided all the advice we needed and delivered on time - perfect.
6 października 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Debbie 😊
Thank you so much for your kind review. So happy you had a nice experience.
Have a wonderful week!
Best,
Vario by VELUX
Great product
Great product, can't wait to see it in full use. Easy to install
5 października 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Mark😊
We really appreciate your kind words.
Have a wonderful week!
Best,
Vario by VELUX
Phone staff during ordering were…
Phone staff during ordering were excellent but problems arose around delivery. Initial email promised a precise delivery date. But later, just a week before that date and after I had just paid in full, it was disclosed this was date only referred to a delivery to the UK from foreign factory. Delivery to my house would be at discretion of a 3rd party delivery company. Velux took no responsibility for this slight-of-hand. This led to me losing a lot of money on last minute roofer rearrangement as the windows arrived a week late. Not acceptable to give a false date, or to take no responsibility for consequences. Do not pay them in full until they give you a cast iron date!
18 sierpnia 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hi Pete,
Thank you for taking the time to write a review and thank you for the kind words about our staff.
We are truly sad to hear that your delivery experience has been bad. We would very much like to get in touch with you directly, to get the full picture of what has happened, and to make sure this does not occur again.
Have a great day.
Best,
Vario by VELUX
Great service great
Great service . All information required when asked . Would be better if quicker
11 sierpnia 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Ben 😊
Thank you so much for your kind review.
Have a wonderful week!
Best,
Vario by VELUX
Odpowiedź od Vario by VELUX
Hello John 😊
Thank you for taking the time to write us a review and thank you for flagging this.
We'll do our best to improve.
Have a great weekend!
Best,
Vario by VELUX
Great product
Great product, beautifully finished. Great service too, to correct some administrative payment hiccups.
4 sierpnia 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Beej 😊
We appreciate your review and will make sure to look into the payment setup.
Have a lovely day!
Best,
Vario by VELUX
Great windows
Great windows, good quality and look lovely. Really good customer service from the Vario team as well.
10 lipca 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Emma 😊
We’re so happy that you’re pleased and we really appreciate your kind review.
Have a lovely day!
Best,
Vario by VELUX
Stunning walk on glass window
Very good service, delivery on time and the walk on glass unit was very high quality and looks stunning
8 lipca 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Fredsy 😊
Thank you so much for your review. It means a lot to us.
Have a lovely day!
Best,
Vario by VELUX
Fantastic product and great service…
Fantastic product and great service from everyone at Velux
1 lipca 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Niall 😊
We’re so happy that you’re pleased.
Thank you so much for your kind review.
Keep in touch, have a lovely day!
Best,
Vario by VELUX
The Vario team were very efficient
The Vario team were very efficient. Everything arrived on time and the quality was as expected. Many thanks!
1 lipca 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Michael 😊
Thanks a lot for your nice words. We’re so happy that you’re satisfied.
Have a wonderful day. Stay in touch!
Best,
Vario by VELUX
Vario fantastic, let down by courier
All aspect of the order and product from Vario were fantastic however you were heavily let down by the courier. Unable to contact them for three weeks in a row to re arrange delivery and turned up an hour early and blocked the road outside a school whilst waiting for our operatives to get there
1 lipca 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Martin 😊
Thank you for leaving us a review and for the kind words around our products.
We’re so sad to hear about your experience with the courier. We’d like to get in touch with you to get the full picture of what happened and make sure this never happens again.
Have a wonderful day!
Best,
Vario by VELUX
My experience with Various was…
My experience with Various was excellent.
1 lipca 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Brendan 😊
Thanks so much for your review.
We’re extremely happy to read your words.
Have a wonderful day!
Best,
Vario by VELUX
Great quality product
Great quality product
Customer Service excellent
30 czerwca 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Mike 😊
Thank you for reviewing us and for your positive feedback. Really appreciate it.
Have a lovely day. Keep in touch!
Best,
Vario by VELUX
Great product.
Great product and great customer care. Really enjoying all the benefits of our two roof lights with all theif wind and rain sensitivity, in our bonkers English weather.
30 czerwca 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Eliza 😊
Thanks so much for taking the time to review us and for your kind words.
We hope you’ll enjoy the rooflights, as well as the sensor and we wish you a sunny day.
Keep in touch!
Best,
Vario by VELUX
4 sqm Rectangular Rooflight
We had the bespoke 4 sqm Rectangular Rooflight installed in our newly built rear extension just recently. We couldn’t be happier by the installation service professionalism and by how bright the extension looks now. The rooflight is so large and offers seamless view to the sky, bringing in so much light and preventing that boxy extension feeling my husband and I were so afraid of. Not to mention, that we’re enjoying a Velux quality product, which definitely relieves us from all worries. We are indeed happy to have made this choice.
25 czerwca 2020
Opinia niezależna
Odpowiedź od Vario by VELUX
Hello Patricia 😊
Thank you for your positive feedback.
Have a lovely day. Keep in touch!
Best,
Vario by VELUX
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.