How quickly item arrived and sending missing parts (cover caps) afterwards…superb customer service that way! Hard to get in touch over the phone…would be ideal if obvious contact number was available... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Was a bit dubious to order at 1st as was cheaper than everyone else checked them out and all good,glad i ordered it was seamless from start to finish.ordered a rhino carrier as had them before they a... Zobacz więcej
I wasn't sure if the system I wanted worked with my van. I filled in the form online and Chris contacted me very quickly and cleared everything up straight away. He was really good at communicating an... Zobacz więcej
I was a bit apprehensive using a company that I’d not heard of before. But after buying a Rhino rack from them recently would definitely recommend and personally use again. The updates etc were great.... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
vanroofrack.co.uk is an online e-commerce retailer of leading brands of van roof racks, ladder lifters, and pipe carriers. We also sell associated accessories to help you organise your tools and provide vehicle security.
Dane kontaktowe
Zjednoczone Królestwo
- sales@vanroofrack.co.uk
- vanroofrack.co.uk
4,8
Doskonała
479 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly chap
Friendly chap!
Speedy service with regards to cost and delivery estimates.
I received my order (a rather large safe-stow 4) the next day!
I would throughly recommend!
13 czerwca 2024
Odpowiedź od Vanroofrack.co.uk
That's awesome to hear! We appreciate you highlighting our friendly service and speedy delivery estimates. We're thrilled you received your Safe-Stow 4 quickly and look forward to hearing about your experience using it!
Odpowiedź od Vanroofrack.co.uk
Reviews like this are great to hear. We strive to make our website user-friendly and ensure fast delivery for a smooth shopping experience. Thanks for letting us know!
Odpowiedź od Vanroofrack.co.uk
Thanks for the review! We're happy to hear that you're satisfied with the product's functionality.
Superb seller ultra fast delivery…
Superb seller ultra fast delivery brilliant communication on dispatch and delivery times and a great price on the Rhino Towstep , many thanks would highly recommend this company.
4 czerwca 2024
Odpowiedź od Vanroofrack.co.uk
That's a fantastic review! We appreciate you mentioning our fast delivery, communication, and competitive pricing on the Rhino Towstep. We're thrilled you're happy with your purchase and highly recommend us to others. Thanks for choosing us!
Odpowiedź od Vanroofrack.co.uk
That's a terrific review! It highlights everything we strive for: informative customer service, competitive prices, and efficient delivery. Thanks for letting us know!
Faulty parts
Some bolts were faulty (no thread).
Phone conversation and following email but no replacement parts sent.
Roof rack itself was good quality.
2 czerwca 2024
Odpowiedź od Vanroofrack.co.uk
Please accept our apologies for this. We will contact you directly to get this resolved ASAP.
Vanroofrack were the intermediary…
Vanroofrack were the intermediary through which I ordered a replacement bulkhead for a van. I had tried this before through another company and due to the wrong part number being against the image on the web site I was sent the wrong item. The previous company weren’t interested in sorting the problem and just arranged to collect the wrong item.
Despite having the right image and part number and right description on the vanroofrack website the supplying company still managed to send the wrong item.
I discussed this with vanroofrack and they arranged for a replacement item at the earliest possibility as the items are made to order as well as a modest reimbursement from the manufacturer for the inconvenience caused.
Excellent customer service.
22 kwietnia 2024
Odpowiedź od Vanroofrack.co.uk
Thanks for sharing your experience. We understand the frustration of receiving an incorrect item, especially after facing a similar issue previously. We're glad we could intervene and ensure you received the correct replacement bulkhead promptly, along with compensation for the inconvenience. We appreciate your positive feedback on our customer service!
Excellent service
Excellent service, product arrived within a couple of days of placing order. It was exactly as advertised.
2 maja 2024
I spent so long going back and forward…
I spent so long going back and forward on what ladder to buy I decided to go with these guys then ordered the wrong one🤣 I contacted the company and they delt with it quickly finding the right bracket bits I needed and then when I realised I didn’t have the instructions as I had ordered for the wrong van I messaged they got back to me that evening and I’m very happy with my ladder and there service thanks 🙏
26 kwietnia 2024
Opinia niezależna
A* Customer Support
Had a nightmare with the delivery company. Noted was delivered when in fact was not. Chris and Paul were quickly on it and even arranged for replacement units to be delivered so I had no delays sorting one of my vans. Thanks again, used before and will definitely use again!
12 kwietnia 2024
Had ordered in error contacted the…
Had ordered in error contacted the company, and they amended my order straight away and very quickly received the correct roof rack. A great service all round.
18 kwietnia 2024
Exactly as described
Exactly as described, fast delivery and very happy with our product.
4 kwietnia 2024
A good product
A good strong product, easily assembled and with excellent nextday delivery.
11 kwietnia 2024
Great pipe box,great price!
Was a bit dubious to order at 1st as was cheaper than everyone else checked them out and all good,glad i ordered it was seamless from start to finish.ordered a rhino carrier as had them before they are great and water tight for my plaster beads,went for the cheaper brand last time leaked like a sieve ruined all my beads,so if your looking for a pipe carrier rhino is your answer simple as!!!
Thanks
28 marca 2024
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