Still waiting for the gift card, I purchased to get to the recipient. Very slow delivery. Contacted Vanilla to get an explanation but the person at customer service was so hard to understand he was ha... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Received a digital Visa gift card. Tried it twice online after adding to my wallet. Declined. Called support. No explanation other than "Security Purposes" and was told it works at Walmart. . Pre... Zobacz więcej
Reakcja na opinię
Absolutely horrible customer experience. Their online checkout system is a HUGE pita. I had 3 cards decline and temporarily lock up bc. I had to call all 3 to confirm and then their system did it all... Zobacz więcej
Overall, using Vanilla Gift to quickly and easily sent an e-gift card was very satisfying! The one issue I had was with the message part, where it was a little confusing about which symbols could no... Zobacz więcej
Reakcja na opinię
3,0
Średnia
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Vanilla Gift
We're so glad you found our site easy to use for ordering gift cards. We appreciate your positive feedback!
Vanilla Gift
Excellent!
23 sierpnia 2026
Odpowiedź od Vanilla Gift
Thank you for your delightful review!
Vanilla Gift
Odpowiedź od Vanilla Gift
We are so happy to hear you love our service and use it all the time! Thank you for your delightful review, we hope to see you again soon.
Vanilla Gift
I attempted to order a vanilla gift…
I attempted to order a vanilla gift card online. I was charged twice on my credit card and then received a message that my transaction was rejected by vanilla gift card. I contacted them and was told by a very rude Melissa that I needed a reference number. Tried to explain that I didn't have one and why and she just kept talking over me. Very disappointed that such a large company gets away with such terrible customer service.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi Rose!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Any preauthorization amount will place a ""hold"" on your available funds until the order is completed. If the order is not completed, the funds will automatically be released back to your card. The timeline for the hold to be released depends on your financial institution.
Vanilla Gift
Odpowiedź od Vanilla Gift
We're delighted to hear you found our purchase process smooth and appreciated the gift card options we offer. Thank you for your wonderful feedback!
Vanilla Gift
Reliable and User friendly
Reliable and User friendly. My go to for gifts. Always delivered timely. Thanks!
21 sierpnia 2026
Odpowiedź od Vanilla Gift
We are so happy to hear that we are your go-to for gift cards and that our deliveries are always timely. Thank you for your kind words!
Vanilla Gift
No customer service, website doesn't work, card worthless
I called the number on the back of the card to check my balance. I have not used the card yet. After the automated voice told me there was something wrong with my card, I chose the option to get a service rep. After 30 seconds of nothing, the call just hung up. Then I went to the website, hoping for better results there. I again entered all of my card information and the web page came back with "System error. Try again later." This is bogus. I can't check my balance or use my card! Don't get one of these for anyone. It will not be a gift! And if you have one given to you, it's worthless.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi Jowe!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Odpowiedź od Vanilla Gift
We're so happy to hear that your ordering experience was easy! We appreciate your wonderful feedback.
Vanilla Gift
Odpowiedź od Vanilla Gift
We're so happy to hear that sending gift cards to your grandchildren is easy for you! We appreciate your positive feedback.
Vanilla Gift
Easy to make long distance connections!
20 sierpnia 2026
Odpowiedź od Vanilla Gift
We're delighted to hear you found connecting over long distances easy through our gift cards! We appreciate your positive feedback.
Vanilla Gift
Do Not Purchase
No customer service. Web only. Limited usability. Gift card only. No access to cash. No / Limited bill pay. No option to return and refund card.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi Antonio!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: After reviewing the information provided, we’re unable to locate your card or any related contact history in our system, which limits what we can investigate through this channel.
For assistance, please send us a direct message on our Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards).
Vanilla Gift
vanillagift is so stingy
vanillagift is so stingy over a 10$ egiftcard sweet jesus 😂😂😂😂😂
20 sierpnia 2026
Odpowiedź od Vanilla Gift
Thank you for your feedback. We are happy to see your eGift Card order was completed. If you still need support, please send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
The offer with the code!
19 sierpnia 2026
Odpowiedź od Vanilla Gift
Thank you for your delightful review.
Vanilla Gift
Vanilla Gift Card tied up fund on a gift card. Customer Support not Interested.
I recieved a Vanilla Gift Card. I tried to use it to buy movies at Fandango. I was able to buy a few things, but the card cut off with $17 left on it. I called Vanilla Customer Support. They said it was Fandango. I called Fandango & they blamed Vanilla. I called Vanilla back and the rep admitted to me that their new security policy is the reason it was cut off. I was buying movies at a movie store. Anyway, she told me to wait 2 hours and maybe the card will work again. If not, she said I should try another retailer. Basically, she was just done trying to help. Obviously, the first guy that lied to me was done helping anyone too. It takes an epic quest to speak to a person at Vanilla, to finally get one and they tell me to get lost, well that's too much. I'm Done with Vanilla.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi Lew!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Easy to navigate and to buy.
19 sierpnia 2026
Odpowiedź od Vanilla Gift
We're delighted to hear that you found the navigation and purchasing process to be easy. Thank you for your wonderful feedback!
Vanilla Gift
Odpowiedź od Vanilla Gift
We're so happy to hear that your ordering experience was both easy and fast! We truly appreciate your wonderful feedback.
Vanilla Gift
Loved custom design gift card for my…
Loved custom design gift card for my client. They were really happy with the memory of photo and gift card
18 sierpnia 2026
Odpowiedź od Vanilla Gift
We're so happy to hear that the custom design gift card was a success and brought joy to your client! We appreciate your kind words.
Vanilla Gift
Your cards help me help my college…
Your cards help me help my college boys. Thank you guys Your awesome.
17 sierpnia 2026
Odpowiedź od Vanilla Gift
We're so glad our gift cards are helping your college boys! We appreciate your kind words.
Vanilla Gift
Easy to deal with
Easy to deal with - always running promotions on gift card fee's , this helps alot with give aways ect.
16 sierpnia 2026
Odpowiedź od Vanilla Gift
We're so happy to hear that you enjoy our gift card promotions! We appreciate your positive feedback.
Vanilla Gift
I received a vanilla gift card for my…
I received a vanilla gift card for my birthday as a present. We are now five months after my birthday, and my card has been on hold because they said that there was an investigation they were supposed to have notified me within five days the results of the investigation as I said here we are 4 1/2 months later I had to call again early to find out that they are sending me a check. I’m not home to receive this check so when I get the check, I will have to deposit it and then wait for it to clear my bank. This is ridiculous for a birthday present of an E gift card that anyone should have to go through this if you are not absolutely sure about using them. I would never purchased a vanilla gift card again five months to use. My birthday present is completely unheard of.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Vanilla Gift
Hi there!
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you need further assistance, please check your inbox for an email from noreply.notifications@trustpilot.com (be sure to check your junk folder as well). This form expires in 3 days.
When prompted for a reference number, you can use your serial number from the bottom back of your card, case number from our customer service team, or order number from our website. Without this information, we are limited in how we can help. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please call the number on your card or send us a DM on social media: Facebook (www.facebook.com/VanillaGiftCards) or Instagram (https://www.instagram.com/vanillagiftcards). We’d be happy to assist!
Vanilla Gift
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.