Vanguard Student Housing Recenzje 46

La verdad pase unos días excelentes en el hospedaje ya que estaba en un muy buen estado, lugar muy tranquilo por ser una residencia estudiantil, la atención al momento de necesitar o consultar algo fue muy buena, sin duda volvería a este lugar en Valencia !!! Esta reseña la transcribo en nombre de Lucia quien estuvo varias noches en el hospedaje !!

Was a lovely stay for us .
Thanks for all the help .

Regards

100% recomendable, estuve alojado en el Eixample y desde el principio siempre me han ayudado con todo, tienen diferentes servicios que ayudan a las personas que vienen de fuera con los trámites burocráticos. Recuerdo que durante el primer mes, hubo una incidencia con el calentador y tanto el servicio de atención al cliente, como los chicos que vinieron a arreglar el calentador fueron super rápidos y muy majos. Además suelen organizar eventos donde conoces gente de todas partes, la verdad que me llevo una muy buena experiencia.

Amazing student housing. Great area. Clean and modern facilities. Everyone was super welcoming, helpful, and helped solved any problems I had during my stay.

The Co-town team was very supportive and responsive over email and WhatsApp. They helped in every way possible.

Everything was good.and the customer servive was kind and always available to help. I really appreciate the time i past here.

I was satisfied with my stay at Vanguard Student Housing. The facilities were clean and well-maintained, the staff was always friendly and helpful, and the environment was quiet and conducive to studying. The location is convenient and safe. I would recommend this accommodation to students looking for a comfortable and well-organized place during their stay.

100% recomendable!! La habitación era espectacular y la atención al cliente fue genial! Además de estar atentos a cualquier necesidad, organizaban eventos y se preocupaban de cuidar hasta el último detalle! Espero poder volver a alojarme pronto con vosotros!

Me ha encantado la experiencia en el piso, los compañeros super majos, el lugar inmejorable. Espero tener que volver y los elegiría nuevamente. Gracias Marta y María

had an amazing experience in barcelona !!

Whenever there is a problem the company responds very fast and is very helpful. However, the cleaning ladies are in the apartment for a long time but meanwhile are calling loudly on their phone most of the whole time instead of cleaning the whole time while they’re in the apartment.

Muy buena experiencia con Vanguard, echaré mucho de menos Barcelona. Todo ha sido muy facil, sobre todo el check-in con Alana, majísima y muy atenta.
El piso estaba tal cual en las fotos y limpio. Todo estuvo muy bien, lo recomiendo!

Would not recommend – important to read

My experience at this residence was extremely disappointing. When I first arrived, the room was in poor condition. The bathroom had a hole in the wall, the room was dirty, the table was falling apart, and the fridge was dented. Additionally, there is a foot-long ledge to climb to get into the shower, which is a safety hazard and not visible in the marketing photos that were clearly taken from selective angles.

Customer service is quick to respond but ultimately unhelpful. A serious incident occurred when another tenant threatened me and two others with physical harm. Despite having video proof of the threats, the Cotown/Vanguard team took no action. This contributed to my decision to terminate my stay early.

Maintenance issues were frequent, and almost every week I saw staff fixing another problem. The food offering also felt misleading compared to what was advertised. When I raised this with the staff, they responded with “When you visit a hotel do you expect the breakfast to be the same as the photos” Which I found unacceptable.

In my opinion, the marketing does not accurately reflect the reality of the residence. Images should honestly represent the rooms and facilities rather than using angles to make them appear better. Safety should be a priority, and residents should not have to fear for their wellbeing. Staff must take threats seriously. Plumbing and general maintenance also need improvement.

On a positive note, Joanna, who handled cleaning, was respectful and professional. She was the highlight of my stay.

Overall, due to the unsafe environment, poor maintenance, and misleading marketing, I cannot recommend this residence.

Bad communication.
Constant building works.
Everything sorted in the end but a lot of problems in the apartment too.

Way too expensive, many high fees, cleaning service wasn't very good, tiny room, bed and bedding bad quality. They could put more thought into who lives together, as the age range was very wide and there was no sense of community in the flat.

I loved the stay! The apartment was clean with everything that you possibly need. Comfortable bed and well equipped kitchen, the bathroom was decent size as well. The building is modern and felt very safe there. The stuff is super helpful and nice. I fully reccomend.

We entered the room on the first day to ants all over the floor and tiles leaking water out of the floor. We have had our water turned off, and our bathroom completely gutted while we were living in there. We had to go to another apartment (living with people we do not know) just to use the bathroom. The people living in that apartment did not even know that we were given access to their place. The management is terrible and unprofessional, I couldn't even imagine a worse living situation than this. Being woken up by power tools at 9am on weekdays and weekends, our apartment filled with saw dust and cement. And when trying to get explanations from management I get told that I am lying about the situation while I have photos and videos to prove it. I would never recommend this to anyone.

La responsable no respondía a mis necesidades.