Amazing service. Unit arrived with 30 hrs of ordering. Well packed etc. Would recommend and will use again.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good value, quality product and great service. The radiator I bought was missing one of the chrome end caps (manufacturer error) - a quick phone call, no quibble… two spare caps arrived within 24 hour... Zobacz więcej
Agreed to give full refund due to faulty TRV valve then stopped replying to messages on eBay when requested return address. Having to dispute the transaction with my bank now. The guarantee they offer... Zobacz więcej
Reakcja na opinię
Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.
Dane kontaktowe
Unit 3 Parc Caer Seion, LL32 8FA, Conwy, Zjednoczone Królestwo
- 01492 593336
- info@valvekings.com
- valvekings.com
4,5
Doskonała
293 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
excellent speed of customer service
17 stycznia 2023
Thankyou for your advice and great…
Thankyou for your advice and great service when l chose my bathroom
6 grudnia 2022
Opinia niezależna
Column Radiators
Placed multiple orders with this company for bare metal column radiators and the quality and delivery has been excellent every time.
15 lipca 2022
Opinia niezależna
Excellent service & product
I'd been meaning to buy a towel rail for ages when a friend mentioned the name Valve Kings. I looked them up online and chatted to a member of staff who helped me choose the right model for my bathroom. Very happy with the result - excellent service and an excellent product!
25 listopada 2022
Opinia niezależna
Quick service thank you
17 stycznia 2023
Undelivered shower tray
Shower tray never arrived made some excuse that the courier had broken it which I didn’t believe
11 stycznia 2023
Odpowiedź od Valve Kings
Good morning,
As advised on the phone, the courier had an incident with the pallet your item was on. We unfortunately were out of stock of that model as you had had the last one in stock. A replacement was offered as we had more stock coming in at the end of the month however you declined as you needed the item the next day and accepted a refund instead which was processed the same day.
Whilst we do our best to ensure items are shipped out on time, sometimes issues like this do happen with the couriers. It was just unfortunate that we were not able to offer you a next day replacement due to the stock levels.
Kind regards,
Lee @ Valve Kings
Towel Rail seems to be good quality
Towel Rail seems to be good quality, good communication from the seller. Unfortunately it wasn’t delivered on time, came 3 days late.
9 stycznia 2023
Excellent product and service!
Excellent product, clear advice and prompt delivery!
I couldn't expect any better!
10 stycznia 2023
Good service - but customer service? Perhaps not.
I was really impressed to start with. Service was good, delivery prompt. I was congratulating myself on finding a decent supplier.
The part supplied did not fit my radiator, despite coming with a number of adapters. Technical support were helpful and professional but advised that I should return the goods. I then hit customer ‘service’ who insisted that there was nothing wrong with the product so therefore I had “changed my mind” = I pay return postage and they knock £6 off the refund for their original postage (as other people have found). Will any response to this review be as defensive as the others I’ve read? I won’t use them again either but you know what they say about how much easier it (should be) is to keep a customer than to get a new one.
2 października 2022
Opinia niezależna
Odpowiedź od Valve Kings
Hi Gordon,
After reviewing your issue I can see that the valve head you purchased would not fit your valve due to the lack of space between a nut and the adapter your particular valve needed. This is not a product fault but an issue with your particular installation.
I can see that you did send the item back and a refund was processed on the same day as receiving them.
Kind regards,
Lee @ Valve Kings
Great service
Great service. Decent price for a good product. Customer service was on hand when I called explaining my order was a larger size so would be delivered the following day. The courier drove through adverse weather to deliver where the package so I'm a happy customer.
12 grudnia 2022
Opinia niezależna
Economic with reality
Ordered some smart radiator valves and found they don't work. Or rather that an extra bit of kit is needed to make them work. You wouldn't think so when they're selling them; the illustration shows your phone communicating directly with the valves. Feel I've been misled.
6 grudnia 2022
Odpowiedź od Valve Kings
Good Morning,
We are sorry that you are not happy with the product and feel mislead, however the product page does state that at least one gateway is required for these to work.
The image you have stated is for the starter kit which includes a gateway. You purchased two thermostats only and not the starter kit.
We have had no prior contact with yourself but please feel free to raise a return with ourselves if you wish.
Kind regards,
Lee @ Valve Kings
The part was correct and came on time.
9 grudnia 2022
Prompt delivery and well packaged
My dual fuel valve arrived quickly and was well packaged. It looks as if it it is good quality. I haven't actually had a chance to test it yet as my bathroom is still being refitted.
27 listopada 2022
Great service from Valve Kings
Great service from Valve Kings. Order placed, and received within a couple of days. Timely delivery updates and very well packaged to keep a fragile item safe. I'd definitely recommend the Valve King team. Thanks guys 👍🏽
7 listopada 2022
Opinia niezależna
Excellent response time and well…
Excellent response time and well packed. I cannot give a 5 until its installed and working
3 listopada 2022
Radiator valves, order & return
Ordered radiator valves easily via Valve Kings website, however one set came damaged. Valve Kings sent out a replacement set but only after I had to pay for and send back the faulty ones. Due to the delay in receiving the replacement set, we missed our slot with the plumber.
6 października 2022
Odpowiedź od Valve Kings
Hi Darren,
Once again we are very sorry the item was damaged during transit.
It is our standard procedure to request a damaged item back, we also refunded your postage charges as we outlined in our original message back to yourself.
Kind regards,
Valve Kings
gold radiator valves
Ordered the gold radiator valves, delivery was quick arrived with no problems, product looks great, we haven't fitted them yet so can't comment on function at the moment but hopefully will be all good.
10 października 2022
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.