Utilita Recenzje 

Absolutely horrendous! I have been with utilita for 8+ years and never had an issue until my in home display has stopped working as half the screen is visible. Believing this is an age issue as it has sat happily on the windowsill for all that time I tried to get in contact yesterday. No reply whatsoever from either the chat or call and then the offices closed. Again today the chat took 45 minutes for an initial contact back from an agent and during that time tried to call...20 mins and still no answer.
Finally got an answer on the chat and I was unsure whether I was speaking to ai after being transferred to an agent, a child or someone completely incapable of the English language who made absolutely no sense. Advised "has to be sent back as there has been a charge of 39.99" and seemed they had made this charge already without any communication with me first (apart from the AI questions prior). I then advised I didn't understand for him to then say there is a charge applied once a new display is sent out and then I need to send the old one back. If they then investigate and they think I might have broke it the charge will apply. I know I haven't damaged it but from lots of reviews online I can see that despite the fault the customer is always charges regardless. He proceeded to tell me when advising I couldn't understand what he was trying to tell me that "We have rules that we have and we have rules sorry" Safe to say after all these years I will be leaving as will not be paying for a new in home display when mine has malfunctioned after over 8 years. Day to day is perfect but if you have an issue be prepared to be left incredibly confused and annoyed

Avoid Utilita like the plague. They have got to be the single most difficult, unresponsive, expensive scamming company I've ever had the displeasure to deal with. Absolute cowboys and a disgrace to the energy industry. A stain on Britain.

Call, navigate the appalling menu, reached dead end as no option to speak to someone without information so just met with silence. Call again, try different options, eventually get connected, get disconnected, no call back, call again, connected but just sounds of call centre. Repeat. Call again, get through to lovely Scottish lady in sales who tries 5 times to connect me, gets same result and says, 'I'm sorry, they're just not answering or they just hang up. That's terrible.' She's right.

Worst company ever rip off I’m leaving il never go with them again

150 pound cold payment i contacted them 3 times say i will get it wednesday not received then Thursday not received then friday not received but they say not got it from goverment it says on line they clear your debt on meter which I had 19.40 on meter says they clear that then u receive rest on meter and they have received from goverment well guess what they have cleared my debt of 19.40 and kept rest and not giving me it and doesn't look like they are gonna iv contacted ombudsman and sent all evidence i jace to them this company should be shut down their just keeping the money and not paying to every person who's entitled to it only so many so can cover up the fact they pay it over need to look into the energy company and shut them down soon as this issue gets resolved im leaving this company been with them years q loyal customer and get treated like this its wrong also meter keeps changing so I believe charge me more electric and keep putting me in friendly hours all time when there's money on meter this company does not care bout its customers just cares bout filling their pockets with other ppls money

Would like to know where the rest of my whd is? Seen as the little debt I had came off days ago, now I’ve had to power up for electric and get financial help for gas. I’ll be making a complaint.

leaving as soon as we move home at the end of the month. , hours lost on hold with chat and calls to resolve issues.

if you invest in an easily accessible customer supporter im sure you would be a 5 star company

Absolutely shocking company. How they treat customers. They also got another trust pilot account. Please also leave your bad reviews there too

Should of got warm discount all I had to clear in debt is 25p they took that lady yesterday told me it looks they credited your account by 25p instead of rest £149.75 been told today could be waiting till end of month. Its not just me it's happened to. 1st discount in years and it goes walkies and company holding money back for some reason. If could leave I would do

Still gutted they wiped a debt of 121 on electric meter with warm zone discount but left me with 8 as I had topped up other day as didn't know this is what they were planning to do. I knew some would go towards debt but how has this helped me?? I had to power up as I'm sick of topping up. This was supposed to help. What was the point I'm leaving if I can it's not a help. I'm on uc but been topping up extra to keep warm. Thanks utilita for leaving no help at all. How can this be a help if all of the 150 wipes debt? Not doing this again can keep it.

Impossible to contact a very poor company

Want reduce my debt to 5% without me doing income and expenditure form, they raised my debt to 20% without even asking me if it was affordable. Disqusting customer service, there rude.

The app issue prevents me topping up, it causing a frustration!!

Worst company ever .
There so bad they had to make a new account which says how amazing they are . Which I wrote on . Full of so many fake reviews it’s laughable but well worth a read . Check it out .

I wouldn even put one star if i could
I have so much evidents of them over charging me 5 pounds gone in the matter of4 hours and that was taken at 2 27 in morning , what a joke i have a disabled kid which they know, the customer service when trying to get through is dispicable it even said bye bye to me without even answereing my question which i also have proof off if they dont get bk to me by end of tommorow i will be taking this further absolutely discusting

Customer service is shocking. I have waited months for a replacement IHD unit, one finally arrived today and it doesnt work! 268 minutes wait flagged up on the live chat! I'm also threated with a charge of £39.99 if I dont sent them a tenancy agreement and I'm not a tenant! You can't talk to anyone and the live chat is useless. I want to dump these as soon as possible

Left me on hold but could hear people laughing in the background, then disconnected the phone call. This happened twice.

This companies customer service is beyond bad . They just don't help what so ever .I'm a pay as you go user and to day discovered its leaking gas into my home . I phoned the gas people ,not utilita ,who put in a temporary meter so I'm not without gas over Christmas. Utilita was no help at all and are making me wait for a new meter even though they are responsible to replace it .my pay as you go nolonger works which means a big bill at the end of it which they are obviously aware of ..They just don't care and are definitely not customer focused . Ive been on the phone to them for several hours and got no where .If I could score nil I would .

Having spent sometime on contacting Utilita without success, I decided to send a email directly to Bill Bullen ceo of utilita. I mentioned how hard it had been to contact them either through email or through my utilita app. I explained my dilemma about the government funded warm home discount scheme payments, regarding the the timings of the payments. I suggested that December would be a better time for the payments rather than January to which they were applying the payments. The reply was a bit gangsterous! Their reply......"Firstly we don't hide our complaints page. If you type "complaints at Utilita" into any search engine you will get something like this:

image

Secondly, regarding the Warm Home Discount scheme, the government is well aware that it is a benefit that a person may qualify for but not be entitled to. We did not design the scheme.

They are also aware that they have not funded this benefit adequately since announcing the increase in number of recipients earlier this year. Even though it is Christmas we cannot perform miracles, and we cannot pay out money we do not have. We will be paying the WHD in January when we have received the funds. Our legal obligation is to pay before the end of March 2026. But I emphasise again, we did not design the scheme.

Regards

Bill Bullen"

I’m editing this review and adding the edit to the top so you all read this bit first. I believe Utilita have got wind of this page as there all of a sudden seem to be plenty of 5* reviews. The funny thing is that the reviews are all about the call centre staff, and mention them by name. Come on Utilita, we aren’t stupid and know fake reviews when we see them! Please don’t believe these fake reviews guys!

I’ve been on the phone to Utilita again today due to our high usage! Since Dec 1st to today (Dec 19th) we’ve topped up £203. We live in a small 2 bed bungalow. Yes unfortunately we have storage heaters however we should be on economy 7. In fact our most expensive time is during the night! Utilita hold completely different meter readings and usage than what we have so obviously the meters aren’t ‘talking’ easy fix right? Send an engineer to sort the meter! Oh no!!! According to Utilita today I’ve to hire a private electrician to look at all of our appliances AND look at the meter (which is property of Utilita and illegal to do!!!!) they admit it’s a fault with the meters but are refusing to send an engineer until I have something to prove I’ve had an electrician out! I’m on the priority services register and they seem more interested in what medication I’m on than sorting this problem. I was told there’s no manager for me to speak to, yet 10 minutes later she said she was taking instruction from her manager! I’m absolutely disgusted at this treatment, and why they think it’s ok to do this to people! She kept going round in circles trying to confuse me so that I’d give up but unfortunately as I told her, I’m not going to just go away! This company are RIPPING PEOPLE OFF! Stay away! Just wanted to edit to say that there are actually groups on social media for customers of Utilita who have been ripped off, that’s how bad this company are, please do your research thoroughly