Utilita Recenzje 

Terrible experience, unhelpful and was transferred to 4 different staff members on one call having to repeat myself each time

This is now the third complaint that I've made now my electric meter has never been connected to the hub.When I first made a complaint they said it will be done and it never was done the second complaint I made they said it was fake I'm now thinking of taking this to Ofsted utilita should be banner from supplying gas and electric.I wish that I could give them 0 stars

DONT WASTE YOUR MONEY PEELERS DONT WORK!!! THIS COMPANY IS NOT LEGIT!!!

It doesn’t deserve one star
It’s not sharp and does not work at all
I threw them out

There is nothing worse than being scammed. The kitchen fruit peeler on the website is not what you get. It is so small and the Julienne does not shred the products as shown. Do not waste your money. Shame on them

I went on to Utilita after getting talked into it on my doorstep. I’d always paid by direct debit, but this company assured me Pay as you go would be an easier option. Well what could be farther from
the truth? No contract & no standing charge was how they got me. Now 6 months down the line, it’s been nothing but trouble with this company. Everything is done on the app. That would be ok if everything went smoothly. I’ve been cut off more times than a little, & I’m on the priority register @ this. You can’t get to speak to anyone either, any problems have to be sorted online. It’s not good enough, so I asked them if I could pay by direct debit! Oh what a performance! I had to have a credit check, which came back as failed, so I would have to stay with them another 3 months before I could apply for credit, as they call it. I’ve never had to have a credit check done for my gas & electric.
I’m done with them, I’ve contacted another energy supplier.

There ads are all AI - for example that peeler - just another garbage rip off site.

My smart meters been broken for 3 months and was finally told my new meter would be delivered in 14 working days that's from the 7th of April I called on the 10th of May to complain and was told a engineer needs to attend now what wasn't it told that at the start im very disappointed the customer service advisors are terrible they are working from home and with young children in the background and trying to keep them quiet im changing supplier after being a loyal customer for over 10 years

Tried to change tariff, all seemed well initially but it went downhill rapidly. On the second phone call I was told by the advisor that they couldn't change the tariff on the meter remotely, so a visit by an "engineer" would need to be arranged. It was cancelled two days before the visit by text message. This has happened four times in succession.
Customer services don't give a toss, it appears they just read from a script and keep repeating the same meaningless apologies and excuses, the one offered to me is "the engineer is on sick leave" as if they have only one technician to reprogramme meters across their whole customer base!
I've raised a complaint with them, but they seem to have taken it on themselves not to progress it.

Utillia have caused me great distress in trying to get a nd cheque rectified.ot a pleasant process . I was passed from department to deapt. Put on hold god knows how many times so yes customer service zero stars from ms toni pimley- tough . I will not be using your service again
Hope u enjoy spending wot is rightly mine

I am only giving 1 star because there is no options for a negative score. The staff are rude, unhelpful, sarcastic and unknowledgeable. The call centre in S.A. is loud and unprofessional with giggling and screaming in the background making it harder to understand the jargon that the agents spout at you whilst failing to help. Payments are not registered to the account and they make it almost impossible to switch supplier or rectify any problems.
Avoid this company at all costs

after lot s of e mail to credit control and calls when i was told i will get a call back the same night , nothing happened been 2 weeks not got letter saying they have called , no you have not , sent you email again ,

Avoid avoid avoid. 10yrs no debt. Gas meter outside failed to read top up card with new credit. Still had £30 credit on meter. Took 2 weeks of calls, on hold, failure to fathom anything before smart meters by indian customer service reps ( was ment to get smart meter 2019, never happened - just electric swapped over). Middle of november, down to about a £1 of credit by now when I miraculously got a uk engineer to answer call who knew of life before smart meters. Engineer drove 200 miles on a sunday arrived 8pm. Changed meter to mains. Said hed likely be sent following week to install smart/prepayment meter as before HEARD NOTHING till March. No idea how i was to be billed but landed with huge est debt 4 month later. Couldnt get to a customer rep to sort out by phone hence incurred monthly charges. Finally got a rep, still incurred monthly charges. Started paying off. Plan seems to have been lost by them. 18 m later note through door as apparently been trying to CONTACT ME and pre payment meter to be fitted to recover £500 debt despite me paying £100 that very morning unprompted. Did I say I had No Debt prior! All their fault. To right i want debt paid so i can swap providers ASAP

I have been a customer for 10 years now. Always on prepayment. They hit me with a bill in 2022 of between 700 and 800 pounds and told me it was because I was on freeflow. I was too unwell at the time to contest it and it was paid. When I got better and tried to dispute it with them less than a year later, they repeatedly failed to send me any evidence of this £700-800 bill. A few months later I called about an issue with my meter and was told by a customer service agent that they had looked at my account and I was in £700 overpayment/credit, and asked for my bank details to send it to me. I then called back 2 wks later as it hadnt reached my bank, and was told it was an error on their part and that I was not in overpayment with them (so wasnt getting refunded), and then a few months later I received a £300 bill from them. I again asked for evidence of where this debt had came from, asked for breakdowns with usage info and dates, and they told me I would be sent it in the post. I didnt receive it and they then said theyd email me but never sent anything. I now have a 20% debt recovery rate applied to my prepayment meter and cannot afford to keep topping up with them. As recently as this month, I asked to have it lowered to 5% instead, and done an expenditure form & was deemed eligible to have it lowered. They told me 'we cannot lower it as the debt has been suspended - we will escalate it and be in touch'. This has been a month now and I can't afford to keep adding money to my meter. Ive spoken to numerous customer service agents and explained what the problem is and have repeatedly been denied help, despite being on their priority register. It is the same answers every time I call in, they say 'the debt has been suspended - we cannot lower your recovery rate. I have escalated it and someone will be in touch' then they do not reach out again. They have the correct contact info for me, and Ive even asked Citizens Advice to act on my behalf and they have gotten nowhere with them either. F this company, stay away from them. I only joined as I was 17 when I moved into my flat and thought them having no standing charge was a deal (newsflash - its not. They charge more for the first kwhs you use per day so the costs are still the same as if you chose a company that has standing charge). AVOID AVOID AVOID!!!! They are making an already unwell person even worse.

I always trusted Utilita and recommend my daughter to go with them when she move in to new address.
After call as she was going through a lot of electric the advisor stated the meter was set high to recover debt but this would be reset and she would received monies back .
She is now being told the debt is her as the money was on meter when she moved in.this was done by the council as she need emergency housing and they are also say the meter is set and the correct rate .so they was or are telling lies .

Worst company ever
The property I own has pre payment meters (not always lived in the property but owned it for 20+ years) so pre payment meters works for us.
Changed to utilita a few years ago and worst mistake ever. Horrendous company to deal with. Trouble getting through to any human and when you do they are cheeky cheeky b’s. Anyway yesterday balance was at £1.72, put £20 on meter at 546pm, woke up this morning at 7am and had a notification that my electric meter was running low and it was at £1.89, had to put another £20 onto meter. £40 into meter in 2 days and I’ve got a balance now of £19.65. Hardly any electric getting used. Can actually remember a time when we went on holiday (bearing in mind that Utilita claim ZERO standing charges, it’s built into your first kw of energy used) similar for gas. During 2 weeks holiday i put in £30 gas and electric and had to put more in when home from holiday. Everything was pretty much switched off and thermostat for boiler was set to 15°, so boiler would hardly be kicking in at any point as it was middle of the summer. Absolute charlatans this company. We’ve asked them to come out and test electric meter cos there’s clearly something wrong with it with what we’re getting charged compare to what’s getting used. Monday morning we’re switching to anyone else cos this is the final straw.

Never actually followed up on their complaints against them. Absolutely disgusting behaviour of harassment by their customer service the 1 time I was able to get through to them. Overall the worst attitude I have ever seen.

When i was with them,they were terrible i think they just make a payment up as they go along,take some good advice RUN

Just sick of this company me make me ill I am on priority service and still can't get help with tops ups when I ams struggling just because I have so my electric will go off tomorrow and il have no electricity till next Friday that's how they treat there customers

Had no warm home discount chased it multiple times to be told in Feb I’d get it via voucher in march. March comes round no voucher so message asking. The customer service agent was unhelpful and claimed it was applied to my gas bill debt, even though it paid for electric meters. Claiming I have 4 accounts on the go , when I then go and question them on that I got back “the warm home discount has been paid Catherine, thank you” no help, just spoken to like rubbish. Can’t wait till I move from a robbing company . Disgusting.